Burnley, BB11
4.7/5, 59 reviews
92% recommended
100% sales valuation accuracy
93% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction

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“Renting with reads...”

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Jul 24,2018
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Susan
By: 'D.'
Jul 24,2018
0 people found
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Attempted to rent using reads, I had trouble with getting references from my previous landlord. Rather than work with me through this they hung up when I called about my application and would not reply. Abysmal service, not on side at al and left me in a very poor situation with little housing options!
Comment on agent fees
Reasonable fees.
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By: Daniel Mccaffrey
Jul 25, 2018
I have since started applications with another agency as I was unable to reach your office after being hung up on twice.

Your attempts at contact only came after this review was posted. This is a shame as your initial customer service was quite good but your handling of the situation means I won't be using your services anymore.
By: Reeds Rains
Jul 25, 2018
We're very sorry to read this review.

We require a reference from your previous landlord to proceed with our pre-tenancy checks. We have been unable to contact your previous landlord using the details you have provided.

Rebekka in our Burnley branch left a voicemail for you yesterday to see if you had any further contact details for your previous landlord, and we would still like to help you proceed with your application for this property if you can provide these.

Reeds Rains

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Latest Reviews

View all Reviews 59
21st Aug 2024
reviewed by 'Robert'
“Very quick service and easy to always keep in touch with...”
26th Jun 2024
reviewed by 'Marcus'
“The Burnley branch of Reeds Rains has been managing my investment property for over three years, and throughout that time, ......”
12th Oct 2021
reviewed by 'Yes'
“I am very happy with Andrea from Reedsrains Burnley she has a fantastic personality and has been extremely helpful. Andrea ......”
20th Aug 2021
reviewed by 'nicole Philippa Anne holland'
“Absolutely Disgusted with the way i have been treated! Just because I didn't use their mortgage advisor they sold house ......”
15th Feb 2021
reviewed by 'Richard'
“We didn't have the easiest house sale ,we had lots of complications but reeds rains where brilliant from start to ......”
1st Dec 2020
reviewed by 'Dawn'
“I bought a property from Reeds Raines at burnley. And was dealing with a very experienced lady called Dawn. She ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Reeds Rains
20 Manchester Road
Burnley
Lancashire
BB11 1HH
01282 429191

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 93% £40,000 £245,000
Lettings 0% 99% £295 £4,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 4 3 22 0 23 1 1 1
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
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  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Very quick service and easy to always keep in......”

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Aug 21,2024
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By: 'Robert'
Aug 21,2024
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Very quick service and easy to always keep in touch with...
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“Outstanding service from the Burnley Reeds Rains team!...”

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Jun 26,2024
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dawn
By: 'Marcus'
Jun 26,2024
0 people found
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The Burnley branch of Reeds Rains has been managing my investment property for over three years, and throughout that time, the service from the team, and from Phil Simpson and Dawn Stuttard in particular, has been exemplary. I was especially impressed with the way in ...
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“I am very happy with Andrea from Reedsrains B......”

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Oct 12,2021
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Andrea
By: 'Yes'
Oct 12,2021
0 people found
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I am very happy with Andrea from Reedsrains Burnley she has a fantastic personality and has been extremely helpful. Andrea is great at working with people and very easy to feel completely relaxed in her company. She is definitely in the right job....
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“Absolutely Disgusted with the way i have been......”

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Aug 20,2021
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By: 'nicole Philippa Anne holland'
Aug 20,2021
0 people found
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Absolutely Disgusted with the way i have been treated! Just because I didn't use their mortgage advisor they sold house from under me with no communication at all then basically said its its my own fault ! The last conversation i had with their mortgage advisor ...
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“We didn't have the easiest house sale ,we had......”

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Feb 15,2021
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Rachel
By: 'Richard'
Feb 15,2021
0 people found
this helpful
We didn't have the easiest house sale ,we had lots of complications but reeds rains where brilliant from start to finish not only did they do what we paid them to do but so much more ! All the team where great but especially Rachel holt ...
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“Dawn at burnley...”

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Dec 01,2020
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By: 'Dawn'
Dec 01,2020
0 people found
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I bought a property from Reeds Raines at burnley. And was dealing with a very experienced lady called Dawn. She was excellent from start to finish....
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By: LISA DANYLENKO
Aug 30, 2021
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THANK YOU FOR YOUR REVIEW, I THINK BY MISTAKE YOU HAVE PUT 1 STAR INSTEAD OF 5 - AS YOU HAVE SAID YOU WERE HAPPY WITH THE SERVICE. IS IT POSSIBLE YOU COULD CHANGE THIS? MANY THANKS FOR YOUR KIND WORDS, REEDS RAINS BURNLEY ...

“Very helpful and thoroughservice advised me t......”

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Nov 12,2020
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dawn
By: 'Simon'
Nov 12,2020
0 people found
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Very helpful and thorough service advised me through the process to a speedy conclusion. Totally faultless sale. I will be using again....
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“Magnificent Mollie Yates...”

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Feb 03,2020
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Mollie
By: 'Mark'
Feb 03,2020
0 people found
this helpful
Mollie Yates in the Burnley office has been very helpful for myself in buying 2 properties in the Burnley area. She is regularly chasing the vendors on my behalf to get the sales through quickly and was very professional in finding me the right properties that ...
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“Mollie and Racheal in Burnley branch are abso......”

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Jan 08,2020
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Mollie
By: 'Marlena'
Jan 08,2020
0 people found
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Mollie and Racheal in Burnley branch are absolutely FANTASTIC ! Grate contact ! Sale in about 2 weeks! Highly recomended ! Thank you...
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“I found all the staff at Reeds Rains Burnley ......”

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Dec 22,2019
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Rachel
By: 'Jay'
Dec 22,2019
0 people found
this helpful
I found all the staff at Reeds Rains Burnley branch to be very friendly, however in the main, I spoke to Mollie who always took the time to listen to my queries and reassure me where ever she could, which in today's busy world is ...
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“Mr and Mrs Quintas...”

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Nov 25,2019
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Lorna
By: 'Joao'
Nov 25,2019
0 people found
this helpful
Your team was very friendly and very helpful. we have let a house in Barnoldswick and everything was done perfectly without stress. special thanks to Lorna Mason who take care of everything for us, very kind and very professional, she is the best. we will ...
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“Good service...”

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Jun 17,2019
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dawn
By: 'Maggie'
Jun 17,2019
1 people found
this helpful
I have used reeds and rains previously and was happy with there service so I went back this time to sell my house excellent service and efficient staff thank you ....
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Comment on agent fees
Competitive .
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“38 preswich st...”

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Jun 15,2019
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By: 'paul'
Jun 15,2019
0 people found
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all staff were wonderful helpful and happy,it was a very sad time for me having to sell my sisters house after recently losing her.i am clad i chose reeds rains burnley branch because they gave me superb guidance.an extra big thank you ...
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Comment on agent fees
fair
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“maintenance...”

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Apr 16,2019
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By: 'red'
Apr 16,2019
0 people found
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pleasure to work with the staff at this branch very friendly in person and over the phone, information requested is always supplied at their earliest opportunity...
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na
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“Brilliant service...”

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Feb 11,2019
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dawn
By: 'Kathryn'
Feb 11,2019
0 people found
this helpful
Cannot thank the entire team enough for handling the sale of my property. They were helpful friendly and professional throughout....even dealing with the viewings for me when I was out. Communication was excellent throughout the process. I'd like to give special thanks to the ...
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Comment on agent fees
Ifound the fees reasonable for the service I received
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“New in house rent management...”

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Dec 18,2018
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By: 'Laura'
Dec 18,2018
0 people found
this helpful
Very happy with the overall service, all staff were friendly and helpful. Their new in house management services makes the process more straight forward - would highly recommend to anyone looking to rent within the area. Thanks again...
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Comment on agent fees
Good value for money
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“A Pleasure from Start to Finish!...”

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Oct 02,2018
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Rachel
By: 'Michael'
Oct 02,2018
0 people found
this helpful
Rachel Tuley was a pleasure to deal with from start to finish. From getting the viewing booked in quickly, to passing on our offer, to picking up the keys. All round we had a great experience for purchasing our new home! Thanks Rachel!...
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“New in house rent management...”

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Oct 02,2018
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By: 'Laura'
Oct 02,2018
0 people found
this helpful
Very happy with the overall service, all staff were friendly and helpful. Their new in house management services makes the process more straight forward - would highly recommend to anyone looking to rent within the area. Thanks again...
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Comment on agent fees
Good value for money
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“Excellent agents. I have named two who we had the ......”

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Oct 01,2018
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Rachel
By: 'Sharon'
Oct 01,2018
0 people found
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Excellent agents. I have named two who we had the most dealings with but all the staff at this branch were extremely friendly helpful and polite whilst always professional....
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Comment on agent fees
In line with other agents in this area.
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“Renting with reads...”

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Jul 24,2018
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Susan
By: 'D.'
Jul 24,2018
0 people found
this helpful
Attempted to rent using reads, I had trouble with getting references from my previous landlord. Rather than work with me through this they hung up when I called about my application and would not reply. Abysmal service, not on side at al and left me ...
read full review
Comment on agent fees
Reasonable fees.
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By: Daniel Mccaffrey
Jul 25, 2018
View all comments (2)
I have since started applications with another agency as I was unable to reach your office after being hung up on twice. Your attempts at contact only came after this review was posted. This is a shame as your initial customer service was quite good but your handling of the situation means I won't be using your services anymore. ...

“Hassle-free and friendly service...”

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Jun 18,2018
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Sarah
By: 'Danny'
Jun 18,2018
0 people found
this helpful
Reeds Rains were able to sell my house at a satisfactory price with minimal effort or involvement from myself. Sarah, Rachel and Dawn were always happy to help with any queries and they regularly kept me up to date throughout the sales process. I would ...
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Comment on agent fees
I think that the fees were in line with those of other local agents
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“Top service...”

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Jun 09,2018
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dawn
By: 'Taylors'
Jun 09,2018
1 people found
this helpful
We have just bought a house through Reeds Rain and cannot thank the girls enough for all their help from start to finish. Very professional, helpful and very responsive to emails/calls. If we decided to sell in the future we would definately pick Reeds ...
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Na
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“Phenomenal buying experience...”

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Apr 29,2018
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dawn
By: 'Luke'
Apr 29,2018
1 people found
this helpful
Dawn was very helpful and professional in helping me find and buy my first home. She always gave me quick honest responses and never left me in doubt....
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“Five Star experience...”

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Apr 04,2018
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dawn
By: 'The'
Apr 04,2018
1 people found
this helpful
Everything from the selling strategy to the point of sale and even beyond was excellent. Always in contact and great at negotiating on your behalf....
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Comment on agent fees
Very good
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“Excellent communicators...”

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Mar 20,2018
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dawn
By: 'Patrick'
Mar 20,2018
1 people found
this helpful
Dawn and the staff at reeds rains have been extremely helpful in our recent purchase. They have communicated really well with us and kept us up to date. They responded to queries quickly by phone and email and were able to always get us an ...
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“Very Impressed...”

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Mar 19,2018
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dawn
By: 'M'
Mar 19,2018
0 people found
this helpful
Dawn was very easy to work with when going through the process of purchasing the house. All enquiries were replied to very quickly and I was kept well informed on progress. Thanks for all your help Dawn....
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“The service provided by Rachel Tyrer and the team has ......”

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Mar 13,2018
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Rachel
By: 'Laura'
Mar 13,2018
0 people found
this helpful
The service provided by Rachel Tyrer and the team has been second to none. Rachel goes above and beyond. She is on the ball, helpful and friendly. As first time buyers, the process was new to us but having Rachel at the other end of ...
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“Highly recommended company to use. Would use them again and ......”

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Feb 20,2018
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dawn
By: 'Heidi'
Feb 20,2018
0 people found
this helpful
Highly recommended company to use. Would use them again and again { customer satisfaction 100%}. 5 Star Service! Rachel and Dawn are fabulous!...
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Comment on agent fees
you get what you pay for
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“Dawn was very helpful both in arranging the initial viewings, ......”

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Feb 05,2018
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dawn
By: 'DB'
Feb 05,2018
0 people found
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Dawn was very helpful both in arranging the initial viewings, taking us through the offer process and afterwards in keeping us and the seller informed as to developments....
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N/A
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“Very pleased with the service I was a difficult customer ......”

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Jan 27,2018
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Sarah
By: 'RIck'
Jan 27,2018
1 people found
this helpful
Very pleased with the service I was a difficult customer with various issues to contend with Sarah and the team went above and beyond to cater for my needs to find my perfect please couldn't be happier HUGE thank u...
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Comment on agent fees
Excellent cheaper than most on the market
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:56 AM 21/11/2018 by allAgents

Awards won by Reeds Rains, Burnley BB11 1HH



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