0% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
25% lettings fee satisfaction
Jul 22,2018
Jul 22,2018
6
people found
this helpful
this helpful
It's not our first time renting a house. We lived in a few other countries and dealt with other letting agents.
I am afraid our experience with ocean wasn't great at all.
The whole process was so stressful and confusing. Different staff told us different information which is inconsistent to each other that causes unnecessary delay.
My impression of them is that they just don't care.We could have moved into the place much earlier if they have handled the process properly. I believe it's unfair to the landlord as well because they have lost weeks of rent due to the delay.
None of them seem to know much about the process of guarantor check or rent payment methods which is something basic that you expect from your agent.They should improve their internal communications and staff training on customer service as well.
It's funny to see each time we emailed them about the renting process or information of the property, we either received different answers or they simply don't know about it so they have to take more time to check with their managers. We,as customers paying for their service, had to chase them for feedback on pretty much everything.
One of them didn't even know when we could get the keys. And the other staff told me I can get it on another day but when I arrived their office,for some reasons, we couldn't get the keys. What a waste of time!
It's only excusable if they are junior staff or new to the job but they are in fact at assistant manager or manager grade which indicates they at least have certain years of experience in this industry(I hope!) but their service is so awful and simply they just don't care whether you will rent that place or not. I suspect that they just want to make the renting process as difficult as possible and make you withdraw from the process so that they can take away the handling deposit.
I never came across a letting letting so unprofessional so I have to leave a comment here. There are some bad review about them as well, I wish I had read the review at the beginning.
As a tenant, I would not recommend this agent. Terrible service!
I am afraid our experience with ocean wasn't great at all.
The whole process was so stressful and confusing. Different staff told us different information which is inconsistent to each other that causes unnecessary delay.
My impression of them is that they just don't care.We could have moved into the place much earlier if they have handled the process properly. I believe it's unfair to the landlord as well because they have lost weeks of rent due to the delay.
None of them seem to know much about the process of guarantor check or rent payment methods which is something basic that you expect from your agent.They should improve their internal communications and staff training on customer service as well.
It's funny to see each time we emailed them about the renting process or information of the property, we either received different answers or they simply don't know about it so they have to take more time to check with their managers. We,as customers paying for their service, had to chase them for feedback on pretty much everything.
One of them didn't even know when we could get the keys. And the other staff told me I can get it on another day but when I arrived their office,for some reasons, we couldn't get the keys. What a waste of time!
It's only excusable if they are junior staff or new to the job but they are in fact at assistant manager or manager grade which indicates they at least have certain years of experience in this industry(I hope!) but their service is so awful and simply they just don't care whether you will rent that place or not. I suspect that they just want to make the renting process as difficult as possible and make you withdraw from the process so that they can take away the handling deposit.
I never came across a letting letting so unprofessional so I have to leave a comment here. There are some bad review about them as well, I wish I had read the review at the beginning.
As a tenant, I would not recommend this agent. Terrible service!
Comment on agent fees
They charge higher fees than other agents
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Latest Reviews
22nd Jul 2018
reviewed by 'Raymond'
31st May 2016
reviewed by 'Dodles'
14th Nov 2014
reviewed by 'ausualnoncomplainer'
11th Dec 2012
reviewed by 'Kavank'
20th May 2012
reviewed by 'MM'
Opening Hours
Address
Ocean Estate Agents
The Plaza, 275 North Street
Southville,Bristol
Gloucestershire
BS3 1JN
0117 923 1866
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 50% | 25% | £695 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 05,2021
Feb 05,2021
0
people found
this helpful
this helpful
Having switched from a competing agent, the Letting team in Southville have been a breath of fresh air. Great feedback and honest conversations. Would highly recommend...
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Jul 22,2018
Jul 22,2018
6
people found
this helpful
this helpful
It's not our first time renting a house. We lived in a few other countries and dealt with other letting agents.
I am afraid our experience with ocean wasn't great at all.
The whole process was so stressful and confusing. Different staff told us different ...
read full review
read full review
Comment on agent fees
They charge higher fees than other agents
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May 31,2016
May 31,2016
1
people found
this helpful
this helpful
I was with them from late 2012 until Spring 2016. Never ever again. Their fees do not match the level of service provided. They put barriers in the way of complaints, don't respond to emails and in my experience treat you like a number rather than a ...
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What agent could do to change your mind?
Expensive for the level of serviceAttached Filesnbsp;
Comment on agent fees
Expensive for the level of service
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Nov 14,2014
Nov 14,2014
6
people found
this helpful
this helpful
I hate to make complaints, I never do because its easy to criticise and often it doesn't get you anywhere.
I am passionate to write this one though because I have never had a more stressful experience with any other company ever in my life.
...
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What agent could do to change your mind?
read the reviewAttached Filesnbsp;
Comment on agent fees
You rip people off. If you want to charge higher prices, you need to match that with the service you are providing.
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Dec 11,2012
Dec 11,2012
1
people found
this helpful
this helpful
We had been 'blinded by the lights' by another local agent full of false promises so came to Ocean for our 2nd attempt.
We've used them a few times now and have always found Chris and the teams genuine, relaxed and friendly approach a pleasure ...
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May 20,2012
May 20,2012
9
people found
this helpful
this helpful
She didn't have much knowledge of the properties she showed us. We felt she didn't have any enthusiasm when showing us around....
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What agent could do to change your mind?
Agents should know the property they are selling, not just someone opens the door and let clients walk around by themselves.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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