100% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
86% lettings fee satisfaction
This company is no longer in business.
Aug 17,2012
Aug 17,2012
7
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Found both the customer service and attitudes of the staff towards the customers at this company absolutley appalling. STRONGLY ADVISE people to STAY AWAY from this agents.
My bother began this Monday (13th August), I had arranged a viewing at the property for 6pm (the only time available to view properties apparaently). I turned up to the property 15 minutes early both to be early and have a look around the area which turned out to be not so nice anyway. Eventually I was standing outside the property at around 5:50pm (37 and a half weeks pregnant by the way, which the company knew) and another couple alongside us, waiting and waiting as the time went on, got to around 6:10 and no agent had shown yet nor called to say they'd be late so I tried to phone the office which obvcourse was shut at this time. With no diverted number or a number on the voice message to phone if no agent had shown for an appointment. Tried my luck phoning the office again at 6:15 but still the same. Waited till just after half past 6 and we decided to leave as the agent had still not called ourselves or the other couple or shown up.
The following day I had a viewing at another property with Fineholm at 3:30pm so I called them just a couple of hours before to confirm this viewing was actualy going to go ahead unlike the previous evening. The women assured me that it would. I then explained what had happened the previous night expecting an apology but instead I got accused of being a liar as her agent did show up and there were apparently 5 other parties there viewing it aswell. This was certainly not the case! And if the agent did show up he was well after 30 minutes late, was I seriously expected to have waited that time? Obviously going by the women on the phone. She then said why did I not phone the office? I explained that I did several times but as she would be well aware of, her office is shut at that time. I was absolutley livid. If I hadn't been really interested in the next property I would have cancelled our viewing there and then as I didn't partiularly want to deal with these agents.
So 3 o'clock and I head from the west end of town over to the east to view a property, once again being 15 minutes early to have a look round the area. It was just a few minutes before our viewing was supposed to take place and my phone rang. Fineholm it was. My viewing was cancelled as someone had took the property the previous week! Could they not have told me that when I phoned just 2 hours previous!? The women on the phone could not have been any less apologetic if she tried aswell. Once again I was made to feel like the bad guy.
I would seriously advise anyone looking to rent a property to stay as far away from this company as possible. If this is how they can treat potential tenants, how do they treat their actual tenants?
"Been in the business for 35 years"
They'll be lucky to last another 35 days with customer service like that!!!
My bother began this Monday (13th August), I had arranged a viewing at the property for 6pm (the only time available to view properties apparaently). I turned up to the property 15 minutes early both to be early and have a look around the area which turned out to be not so nice anyway. Eventually I was standing outside the property at around 5:50pm (37 and a half weeks pregnant by the way, which the company knew) and another couple alongside us, waiting and waiting as the time went on, got to around 6:10 and no agent had shown yet nor called to say they'd be late so I tried to phone the office which obvcourse was shut at this time. With no diverted number or a number on the voice message to phone if no agent had shown for an appointment. Tried my luck phoning the office again at 6:15 but still the same. Waited till just after half past 6 and we decided to leave as the agent had still not called ourselves or the other couple or shown up.
The following day I had a viewing at another property with Fineholm at 3:30pm so I called them just a couple of hours before to confirm this viewing was actualy going to go ahead unlike the previous evening. The women assured me that it would. I then explained what had happened the previous night expecting an apology but instead I got accused of being a liar as her agent did show up and there were apparently 5 other parties there viewing it aswell. This was certainly not the case! And if the agent did show up he was well after 30 minutes late, was I seriously expected to have waited that time? Obviously going by the women on the phone. She then said why did I not phone the office? I explained that I did several times but as she would be well aware of, her office is shut at that time. I was absolutley livid. If I hadn't been really interested in the next property I would have cancelled our viewing there and then as I didn't partiularly want to deal with these agents.
So 3 o'clock and I head from the west end of town over to the east to view a property, once again being 15 minutes early to have a look round the area. It was just a few minutes before our viewing was supposed to take place and my phone rang. Fineholm it was. My viewing was cancelled as someone had took the property the previous week! Could they not have told me that when I phoned just 2 hours previous!? The women on the phone could not have been any less apologetic if she tried aswell. Once again I was made to feel like the bad guy.
I would seriously advise anyone looking to rent a property to stay as far away from this company as possible. If this is how they can treat potential tenants, how do they treat their actual tenants?
"Been in the business for 35 years"
They'll be lucky to last another 35 days with customer service like that!!!
What agent could do to change your mind?
The agent could have been well mannered, apologetic and preferably not accuse myself of being a liar.Attached Filesnbsp;
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Latest Reviews
23rd Feb 2022
reviewed by 'Sonya Pavlova'
25th Jan 2022
reviewed by 'Mark'
12th Jan 2022
reviewed by 'Chithraanjane'
Opening Hours
Address
Fineholm
114 Union Street
Glasgow
City of Glasgow
G1 3QQ
0141 221 7993
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £46,000 | £212,000 |
| Lettings | 86% | 86% | £350 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 130 | 8 | 301 | 71 | 23 | 0 | 2 | 0 | 9 | 8 |
Areas covered
- G1
- All G postcodes
- G2
- All ML postcodes
- G3
- G4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 23,2022
Feb 23,2022
0
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I would like to thank Taryn for being so efficient and fast responding to all our enquiries. It is truly appreciated by us....
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Feb 09,2022
Feb 09,2022
0
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Extremely transparent about their service, requirements of the landlord, etc. Very helpful. Took the time to explain what we needed to know....
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Jan 25,2022
Jan 25,2022
1
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Leaks, faults, no repairs, no response. An exhausting 2years of appalling service or lack of. Not to be relied on or trusted to respond or honour commitments. Treat tenants as a commodity.
Moved in to a temporary repair in the ceiling, moved out to repair ...
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Jan 12,2022
Jan 12,2022
0
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Highly satisfied customer experience from Taryn, very helpful & comfortable conversation. Your excellent work is always appreciated Taryn
Thank you ☺️...
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Oct 14,2021
Oct 14,2021
0
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Caroline and Stephanie have been absolutely wonderful in helping my daughter find a flat near the University of Glasgow. R is a post graduate student studying Information Management and Preservation at the university. Her goal was to live in her own apartment in Glasgow; Stephanie ...
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Aug 19,2021
Aug 19,2021
0
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Caroline Connelly in Maintenance section is just super! Both my flats were up for re letting recently and Caroline was super organised and responsive had solutions that took the stress off me. My Dad would normally pop up between lets but he has not been ...
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Aug 17,2021
Aug 17,2021
0
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The agent I spoke to on the phone, whose name I did not get, was unhelpful and unprofessional. I understand that this is a busy time, but I work evenings, and so the agent telling me to "call within a few hours of a property ...
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Aug 16,2021
Aug 16,2021
0
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Caroline C. has been an asset for Fineholm! She dealt with every issue professionally, effectively, efficiently, and in a timely manner!...
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Jun 23,2021
Jun 23,2021
0
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Great service, the gentleman that dealt with me Taryn always replied to my emails and questions quickly, the whole process was painless....
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Jun 24, 2021
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Thanks John i am glad you found the process very straightforward ...
Jun 16,2021
Jun 16,2021
0
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Innovative, quick and painless experience! Taryn was quick with answers and giving essential information, Vouch application process was excellent and very user friendly....
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Jun 16, 2021
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Thank you for the feedback and we are glad you found it to be a very smooth process. ...
May 21,2021
May 21,2021
0
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Great service so far. Any issues, questions or complaints are dealt with efficiency and seriousness. I am happy to continue being a tenant with this company.
Caroline has been a great maintenance manager so far. Thanks very much for your help!...
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May 12,2021
May 12,2021
0
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Taryn brown was amazing!!
He helped me a lot and is been really nice and patient answering my questions.
I'll be moving to glasgow from london and most of the people had a problem of me not doi g viewings and he never had any ...
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May 12, 2021
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Thank you for the kind review and it was a pleasure to help you with this move. ...
Apr 08,2021
Apr 08,2021
0
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Recently Microwave exploded .. Needed a replacement and Linda sorted it.
Excellent and efficient service from Linda .. Thank you ?...
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Mar 18,2021
Mar 18,2021
0
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Our boiler recently broke for over a week which was frustrating but Linda was brilliant throughout it all. She did all she could to get the new boiler approved promptly and kept us updated each day with progress updates - even sending emails after 9 o’...
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Mar 19, 2021
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Hi Shannon, thank you very much for your kind words and patience throughout a very frustrating time for you and your flatmate. I was more than happy to assist and furnish you with updates which resulted in a new boiler being installed. Best wishes. ...
Feb 20,2021
Feb 20,2021
0
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Recently our hot water and heating was closed off due to issues with the boiler. This resulted in an 8 day period were we were left without heating and hot water. Having had issues with Fineholm at the beginning of our tenancy I was especially anxious ...
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Feb 20, 2021
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Hi Kirsten, I know it was a very distressing time for you during one of the coldest weeks of the year, however, it was a pleasure dealing with the issue from start to finish resulting in a new boiler being installed, finally restoring heating and hot water. Thank you very much for the kind words. ...
Feb 12,2021
Feb 12,2021
0
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Excellent service from Linda Thomson with organising the replacement boiler for my property and dealing with my tenant, who was reluctant to allow access to have the boiler replaced. Great communication to me from Linda throughout....
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Feb 13, 2021
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Michael, thank you for the kind words, it was a pleasure arranging the boiler installation for your property and I'm happy we reached the desired outcome for everyone in the end. ...
Feb 03,2021
Feb 03,2021
0
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Linda has been great throughout our time living in thia flat. She is quick to fix issues for us, I would usually have an issue in the evening, and she is still quick to respond back. Such a good worker....
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Feb 04, 2021
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Hello Kieran, thank you very much for the kind words, it is always a pleasure to speak with you in order to resolve issues within the property. ...
Jan 27,2021
Jan 27,2021
4
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No matter how ideal the property seems, DO NOT rent it from fineholm. You might think you'd be able to deal with it, but the stress they make you go through after you move it is not going to be worth anything! I give them ...
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Jan 14,2021
Jan 14,2021
0
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Fineholm made letting out my flat a very straightforward process. Their knowledgeable, friendly team provided advice and guidance at every stage. Tenants were found within a week of the property being advertised and moved in soon after. This is my second time using Fineholm and ...
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Jan 14, 2021
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Thank you for the review and we are really pleased you were happy with the service we provided. ...
Jan 13,2021
Jan 13,2021
0
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I have been a tennant for a long time, and I fine Linda Thomson excellent with maintenance isssues I have, quick responses and gets the job done, also a pleasure to liaise with, also shelagh from accounts is excellent also Thankyou for all your help ...
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Jan 12,2021
Jan 12,2021
0
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The worst company in glasgow.
They have refused to do any maintenance on the property, it was given to us in the worst state i've ever seen, and they had the cheek to take almost half the deposit for "Gardening", the gardeners haven't been here ...
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Dec 17,2020
Dec 17,2020
0
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Due to personal reasons I found myself having to move quickly. The fineholm team were more then accommodating especially Taryn Brown who went above and beyond to help the process move fast. I'm very excited to move into my new flat....
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Dec 17, 2020
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Thank you for the feedback and really glad it was a quick and easy process for you ...
Dec 16,2020
Dec 16,2020
0
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I found a flat I was interested in renting on Rightmove and Fineholm was the agent responsible for the flat. They were very quick to respond to questions and arrange my viewing without any delay. They also got all the paperwork sorted in two days. ...
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Dec 17, 2020
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Thank you for the feedback and really glad it was a quick and easy process for you ...
Oct 29,2020
Oct 29,2020
0
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Have rented via Fineholm for over 2 years now and they are always quick to action any issues we have. Staff are friendly and helpful....
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Oct 30, 2020
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Hi Megan,
Thank you for your feedback positive feedback, its greatly appreciated. ...
Oct 22,2020
Oct 22,2020
0
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Linda Thomson dealt with our boiler situation very well. Her advice was sound, her emails prompt, clear and concise. I am a landlord and have several properties managed by Fineholm. I am happy with their service....
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Oct 22, 2020
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Hi Karen, thank you very much for the kind words, it was a pleasure dealing with the boiler issue on behalf of yourself and your tenant and reaching an agreed resolution. ...
Oct 20,2020
Oct 20,2020
0
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It was a nice experience as compared to other agencies, they were swift in arranging viewings and also in case there are canceling and quick with the application as well....
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Sep 01,2020
Sep 01,2020
0
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Taryn was very professional, with quick response on mail and providing requested details swiftly, really appreciate the professional service by Taryn....
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Aug 31,2020
Aug 31,2020
0
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Fineholm has been easy to approach and quick in responding to any enquiries,
Lee Anne especially helped expediting the deposit released....
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Aug 24,2020
Aug 24,2020
0
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I had a very specific time frame to work within and due to Covid-19 it was very difficult to gather together all the necessary references for this date. The member of staff in charge of my tenancy and accumulating the necessary documents was very responsive, ...
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Aug 24, 2020
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Thanl you for the nice review and i am really happy you had a good experience with us. ...
Aug 22,2020
Aug 22,2020
0
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What a great team at Fineholm. From first contact the experience was excellent and any member of the team was really pleasant and professional. Fineholm are truly the experts if you want to rent out a property. I was a true novice but Fineholm were ...
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