0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Jul 19,2018
Jul 19,2018
2
people found
this helpful
this helpful
The flat I rented in Brierley Hill was damp, featuring historical stains on the walls, developing patches in the suspended ceiling and mildew (which I treated several times). I mentioned to them that rats appeared in the kitchen and had found their way into the food cupboards so that gnawed items had to be binned; no response.
After I vacated the property I had a mobile-phone call from Gerry Reeve, who told me that 'a bit of paint' - location unspecified - would require £70 to be retained from my deposit. £70? - yes, regrettably that was the renovation-cost.
My sons and my brother cleaned the flat and took photos and a walk-through vid of the flat as they left it. I invited Lex Allan to point out where there was £70-worth of damage. No comment. I sent a link to the photo archive. No comment.
As far as I can judge £70 was a perk of the job and was in line with a general impression that by definition, renting such a dismal property conferred second-class status.
After I vacated the property I had a mobile-phone call from Gerry Reeve, who told me that 'a bit of paint' - location unspecified - would require £70 to be retained from my deposit. £70? - yes, regrettably that was the renovation-cost.
My sons and my brother cleaned the flat and took photos and a walk-through vid of the flat as they left it. I invited Lex Allan to point out where there was £70-worth of damage. No comment. I sent a link to the photo archive. No comment.
As far as I can judge £70 was a perk of the job and was in line with a general impression that by definition, renting such a dismal property conferred second-class status.
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Latest Reviews
19th Jul 2018
reviewed by 'Graham'
Opening Hours
Address
Lex Allan & Grove
The Auction House, 87-88 St. Johns Road
Stourbridge
West Midlands
DY8 1EH
01384 379450
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 50% | £645 | £645 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 19,2019
Oct 19,2019
0
people found
this helpful
this helpful
Excellent customer service, first time renting and mark at Stourbridge office was fantastic, very supportive and made process seem easy, also gerry has been great too and the rest of the team. Would highly recommend lex Allan and grove.Thank you very much...
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Jul 19,2018
Jul 19,2018
2
people found
this helpful
this helpful
The flat I rented in Brierley Hill was damp, featuring historical stains on the walls, developing patches in the suspended ceiling and mildew (which I treated several times). I mentioned to them that rats appeared in the kitchen and had found their way into the ...
read full review
read full review
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Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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