75% sales valuation accuracy
86% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jul 18,2018
Jul 18,2018
3
people found
this helpful
this helpful
After Tim Mason advised me of his opinion of the value of my house and I agreed for them to market it, expecting big things,I was called into the office "to sign that the details were correct." Little did I know because nobody brought it to my attention, that I was actually signing a contract, necessitating a 4 week notice period. I found out a month later when I tried to take the property off with them because they hadn't even introduced one viewer, let alone a possible buyer. When I protested that I was completely unaware of the contract (they hadn't even given me a copy), they had the director Tim Mason call me. He stuck with the company line and insisted that he must have mentioned the 4 week notice period, though he couldn't say he remembered saying it (because he hadn't). Since I've been living abroad for 12 years, I wouldn't be current on what is a 'standard contract' and I should have been told and a copy should have been given to me. He agreed only to reduce the 4 weeks to 2 weeks which I accepted in order to not have a fight over commission if another agent introduced a willing buyer. I left that relationship feeling that I'd been duped and that Town & Country only have a nice veneer but that they care less about their sellers than the commission they hope to wring out of them.
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Latest Reviews
2nd Jul 2020
reviewed by 'Gavin'
12th May 2020
reviewed by 'Charlie'
4th Feb 2020
reviewed by 'Mary'
31st Jan 2020
reviewed by 'CHRIS'
25th Apr 2019
reviewed by 'Hazel'
Opening Hours
Address
Town & Country (Westbury)
9 Fore Street
Trowbridge
Wiltshire
BA14 8HD
01225 776699 option 1
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 86% | £195,000 | £1,450,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- BA14
- BA13
- BA12
- SN12
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Jul 02,2020
Jul 02,2020
1
people found
this helpful
this helpful
Great friendly staff. They have a great deal of knowledge in the trade and were able to sell my property at the right price in a short amount of time. I would strongly recommend to use them to buy, sell or even apply for a ...
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May 12,2020
May 12,2020
3
people found
this helpful
this helpful
I considered a few estate agents and met with three before deciding to go with Town & Country. Tim Mason was excellent, friendly & professional. Most of all I was impressed by the clear research and time he had spent preparing before our meeting.
I found the ...
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Feb 04,2020
Feb 04,2020
2
people found
this helpful
this helpful
Having had our property on the market with an out of town estate agent for several months and no sale, we were pleased to discover Town and County.
Tim and his team were professional, helpful and efficient.
At all times we were kept up to ...
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Jan 31,2020
Jan 31,2020
4
people found
this helpful
this helpful
I chose town and country after speaking with other estate agents so glad i went with them professional throughout and always had gave a quick response to my questions dont think it could have gone any smoother....
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Nov 22,2019
Nov 22,2019
5
people found
this helpful
this helpful
After being on the market with another local estate agent for a prolonged period and growing increasingly frustrated by the lack of support and communication, I felt I needed a new approach.
I got advice from different companies and was pleased by Town and Country ...
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Apr 25,2019
Apr 25,2019
3
people found
this helpful
this helpful
Town and Country provided a good brochure with very good photographs. They attracted lots of interest and managed the house visits with courtesy and efficiency. Being an unusaul property which had some issues which came to light after surveys it took longer than usual to ...
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Comment on agent fees
Extremely good value.
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Jan 03,2019
Jan 03,2019
4
people found
this helpful
this helpful
Received a very rude, unprofessional and smarmy response to an offer from Tim. He also disclosed the exact amount someone else had offered on a house we were interested in which is obviously not allowed as well as the financial situation of the seller which ...
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Jul 18,2018
Jul 18,2018
3
people found
this helpful
this helpful
After Tim Mason advised me of his opinion of the value of my house and I agreed for them to market it, expecting big things,I was called into the office "to sign that the details were correct." Little did I know because nobody brought ...
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read full review
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Vendor Fees
1% +VATLandlord Fees
10% +VAT ManagedTenant Fees
No fees set. Last updated at 17/03/2023, 5:35 PM by Tim MasonComplaints Procedure
No procedure set.
Last updated at 4:35 PM 17/03/2023 by Tim Mason
Best Estate Agent in Trowbridge 
