0% lettings valuation accuracy
56% lettings fee satisfaction
Jul 18,2018
Jul 18,2018
3
people found
this helpful
this helpful
Hi,
I have just come out of a year tenancy with BigBlue Lettings in a shared house with 2 other tenants. I am a student at Leeds Beckett University.
I would like to advise anyone considering taking out a tenancy with this agent to think again, this organisation is far far away from professional.
Firstly, the communication between tenants is absolutely horrendous. this agent will not reply to your emails. Another example of this would be that a WhatsApp group was set up between us tenants and the letting agent, this group was labelled as the first port of call between tenants and the agent, this was not the case. This Whatsapp group was not manned by anyone, even when there was a problem, there was no reply.
Secondly, this is also to add to the unprofessionalism of the organisation. One of the tenants sharing with us managed to get around signing the initial contract however, the letting agents still allowed this tenant access to the property. Several months later, this tenant decided not to pay his rent properly, which amounted to about £700. The letting agents seemed to not take this seriously at all, personally, I think that there should have been an eviction notice for the tenant to give an incentive to pay the arrears.
Lastly, the company claims that they will inform you about house viewings, this is the case around 70% of the time. The other 30%, they will just show up or let you know around 30 mins before the viewing.
As stated in the second paragraph of this review, I cannot stress enough how unprofessional this company is. DO NOT LET WITH THEM.
I have just come out of a year tenancy with BigBlue Lettings in a shared house with 2 other tenants. I am a student at Leeds Beckett University.
I would like to advise anyone considering taking out a tenancy with this agent to think again, this organisation is far far away from professional.
Firstly, the communication between tenants is absolutely horrendous. this agent will not reply to your emails. Another example of this would be that a WhatsApp group was set up between us tenants and the letting agent, this group was labelled as the first port of call between tenants and the agent, this was not the case. This Whatsapp group was not manned by anyone, even when there was a problem, there was no reply.
Secondly, this is also to add to the unprofessionalism of the organisation. One of the tenants sharing with us managed to get around signing the initial contract however, the letting agents still allowed this tenant access to the property. Several months later, this tenant decided not to pay his rent properly, which amounted to about £700. The letting agents seemed to not take this seriously at all, personally, I think that there should have been an eviction notice for the tenant to give an incentive to pay the arrears.
Lastly, the company claims that they will inform you about house viewings, this is the case around 70% of the time. The other 30%, they will just show up or let you know around 30 mins before the viewing.
As stated in the second paragraph of this review, I cannot stress enough how unprofessional this company is. DO NOT LET WITH THEM.
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Sep 04, 2020
I was to asked for this WhatsApp inclusion, and declined. It's a Landlord being cheap that's all, does not want to pay the already 'cheap' going rate for normal texts. I would advise any one 'keep your receipts!' Right about now I am being accused of not paying my rent, when I paid early! Debt recovery agencies are being threatened against me, would you believe it? Never missed a rent payment and this is how your treated for making an early payment!I enjoyed reading your honest review of the Company, I can do better than these!
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Latest Reviews
24th Nov 2023
reviewed by 'Harry Sutton'
16th Nov 2023
reviewed by 'Dylan'
30th Jun 2022
reviewed by 'Kelly'
23rd Feb 2022
reviewed by 'Freya'
18th Jul 2021
reviewed by 'michael'
Opening Hours
Address
Big Blue Lettings
55 Brudenell Grove
Leeds
West Yorkshire
LS6 1HR
0113871515
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 56% | £440 | £6,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 7 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 24,2023
Nov 24,2023
0
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Avoid like the plague, worst of the worst. Useless once you have signed....
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Nov 16,2023
Nov 16,2023
0
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AVOID at all costs.
Complete cons. I would give them 0 stars if possible worst agents in Leeds. Dont fix anything and ignore all communication once contract signed. Ridiculous charges that take all of your deposit, please look anywhere else but here....
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Jun 30,2022
Jun 30,2022
0
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Avoid this company at all cost, absolute con artists. They will lie and cheat at all costs to avoid paying back deposits despite having evidence that things have been done. I have never seen such rude and unprofessional emails and correspondence....
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Jun 30, 2022
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Hi Kelly, The tenants of 26 Manor Drive haven't moved out of the property as of yet and neither has a inspection of the property carried out. Im not sure how you expect the deposit to be returned before the tenancy has ended. ...
Mar 02,2022
Mar 02,2022
0
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Wouldn't recommend ever renting through Big Blue Lettings. They are disorganised and unprofessional. 8 months into letting and they have yet to pay our bills....
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Feb 23,2022
Feb 23,2022
0
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Terrible to get in contact with. Have had trouble with our wifi for six months now and it still hasn't been resolved despite asking numerous times. Awful customer service and don't seem to care....
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Jul 18,2021
Jul 18,2021
0
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Wouldn't even give them 0 if I didn't have to. The WORST letting agents ive ever had the displeasure of dealing with. From start to finish they have been appalling, never wanted to fix any issues with the property, continually told me that the problems I ...
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Feb 24,2020
Feb 24,2020
1
people found
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Great agency, service was spot on. Stayed with these guys for 2 years. Any maintenance issues were dealt with promptly....
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Feb 05,2019
Feb 05,2019
1
people found
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These guys were really helpful in helping us select a house that accommodated all of our different wants and needs. They have also been there to answer any queries we have had while in one of their properties and are keen to help and advise ...
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Jul 18,2018
Jul 18,2018
3
people found
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this helpful
Hi,
I have just come out of a year tenancy with BigBlue Lettings in a shared house with 2 other tenants. I am a student at Leeds Beckett University.
I would like to advise anyone considering taking out a tenancy with this agent to think again, ...
read full review
read full review
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Feb 04, 2021
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Hello
Sorry to hear about your experience. This was however with Big Blue Lettings in Leeds which is a totally different company and has nothing to do with Big Blue Properties ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Sorry to hear about your experience. This was however with Big Blue Lettings in Leeds which is a totally different company and has nothing to do with Big Blue Properties