0% lettings valuation accuracy
67% lettings fee satisfaction
Jul 17,2018
Jul 17,2018
4
people found
this helpful
this helpful
(please ready fully)
Hi guys. My housemates and I, had an ok run with this agency at first, in the sense that that place was clean on moving in and they seemed friendly but later on in the tenancy, it is almost like they became lazy. There was a severe lag in them coming to fix things that needed fixing, our freezer was left broken for 5/6 months. They made conditions before they sent anybody out & wanted us to defrost it ourselves (the constant over-frosting was half of the issue) before they would be willing to send a professional to come and check it out and fix the issue themselves. I ended up googling how to fix the issue and did it myself (THAT IS NOT MY JOB). After I complained that the shower temperature and pressure had dropped, it took them just under ONE MONTH to send somebody to come and fix it and even then he was in and out in five minutes and left the shower button stuck which was worse off than when he started!! The downstairs shower was not used for the rest of the tenancy... which meant 5 people using one shower. They brushed us off so quickly when we complained about a random ant and moth infestation. And again we were left to go on google and deal with the issue ourselves. Again their was no support from them, except a one liner I got sick of hearing "it happens sometimes". Anyway I am a patient person and ignored all of these red flags.. My main issue was after moving.
Honestly, if you ever want to see your £300 deposit again, just look elsewhere. They have embedded into the contract a handful of obstacles the tenant has to jump through to even begin the process of a deposit return. It involves calling the council, about council tax which obviously we wouldn't be paying because as long as a household is occupied by full time students the household is exempt from paying a penny. The agents know this as they did background and Uni checks before we were even able to move in to their property... just one unnecessary task they demand before beginning the process of returning deposits. Somehow they are demanding we contact our enegy provider to make sure we have "paid all fees" even though they know that their property is all bills included and we pay for energy through them!! I don't understand at all! After informing them of all of this, it's like they purposefully take days to reply absolute rubbish that sounds like they've taken sentences out of their contract. I am extremely disappointed with them, I have missed out on so many beautiful houses because I don't have that deposit to pay for a new one at a new place. Matt Williams, Stevie Padgett, Mark Phillipson, are the ones who 'handled' our deposit return so poorly. If this is rectified I will be updating this review but right now, they do not even deserve the one star I have given.
Hi guys. My housemates and I, had an ok run with this agency at first, in the sense that that place was clean on moving in and they seemed friendly but later on in the tenancy, it is almost like they became lazy. There was a severe lag in them coming to fix things that needed fixing, our freezer was left broken for 5/6 months. They made conditions before they sent anybody out & wanted us to defrost it ourselves (the constant over-frosting was half of the issue) before they would be willing to send a professional to come and check it out and fix the issue themselves. I ended up googling how to fix the issue and did it myself (THAT IS NOT MY JOB). After I complained that the shower temperature and pressure had dropped, it took them just under ONE MONTH to send somebody to come and fix it and even then he was in and out in five minutes and left the shower button stuck which was worse off than when he started!! The downstairs shower was not used for the rest of the tenancy... which meant 5 people using one shower. They brushed us off so quickly when we complained about a random ant and moth infestation. And again we were left to go on google and deal with the issue ourselves. Again their was no support from them, except a one liner I got sick of hearing "it happens sometimes". Anyway I am a patient person and ignored all of these red flags.. My main issue was after moving.
Honestly, if you ever want to see your £300 deposit again, just look elsewhere. They have embedded into the contract a handful of obstacles the tenant has to jump through to even begin the process of a deposit return. It involves calling the council, about council tax which obviously we wouldn't be paying because as long as a household is occupied by full time students the household is exempt from paying a penny. The agents know this as they did background and Uni checks before we were even able to move in to their property... just one unnecessary task they demand before beginning the process of returning deposits. Somehow they are demanding we contact our enegy provider to make sure we have "paid all fees" even though they know that their property is all bills included and we pay for energy through them!! I don't understand at all! After informing them of all of this, it's like they purposefully take days to reply absolute rubbish that sounds like they've taken sentences out of their contract. I am extremely disappointed with them, I have missed out on so many beautiful houses because I don't have that deposit to pay for a new one at a new place. Matt Williams, Stevie Padgett, Mark Phillipson, are the ones who 'handled' our deposit return so poorly. If this is rectified I will be updating this review but right now, they do not even deserve the one star I have given.
Comment on agent fees
Deposit fee: TERRIBLE (£300 for what?) Weely fee: Good (£94 per week)
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
12th Sep 2020
reviewed by 'shannon'
25th Feb 2020
reviewed by 'Leah'
14th Feb 2019
reviewed by 'SJ'
17th Jul 2018
reviewed by 'Bri'
27th Jan 2014
reviewed by 'Danny'
Opening Hours
Address
Redbrick Estate Agents
77 Otley Road
Headingly,Leeds
West Yorkshire
LS6 2PS
0113 2305552
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 67% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 12,2020
Sep 12,2020
0
people found
this helpful
this helpful
I cannot actually thank these guys enough! The help I received when I applied for a property was amazing! Their customer service is outstanding.
I defintly recommed this estate agents to others! Incredible responses to emails also.
Thank you ever so much to all of ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2020
Feb 25,2020
1
people found
this helpful
this helpful
I am outraged at the living conditions I have had to endure over the last 4 months with Redbrick properties. My urgent request to have a leak fixed (above my bed) on the 1st of November, is still yet to have been resolved, leaving me unable ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14,2019
Feb 14,2019
0
people found
this helpful
this helpful
We sold our property with Redbrik last summer and we were delighted with the service that we were given. Always kept us informed throughout the process and achieved us a better price than we expected. Would highly recommend to anyone!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 17,2018
Jul 17,2018
4
people found
this helpful
this helpful
(please ready fully)
Hi guys. My housemates and I, had an ok run with this agency at first, in the sense that that place was clean on moving in and they seemed friendly but later on in the tenancy, it is almost like they became ...
read full review
read full review
Comment on agent fees
Deposit fee: TERRIBLE (£300 for what?) Weely fee: Good (£94 per week)
Was this helpful?
Yes
Yes
Jan 27,2014
Jan 27,2014
1
people found
this helpful
this helpful
Redbrick have been helpful every step of the way in getting my house rented out. They gave me great practical advice on the most cost effective way of ensuring my house was an attractive proposition for any potential tenant. The rates are competitive and the ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
