0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Jul 17,2018
Jul 17,2018
8
people found
this helpful
this helpful
Unfortunately I have no option but to give a poor feedback on the recent sale of my property.
Firstly numerous pairs of feet walked through my property & feedback was all similar, stating lack of outside space/parking/bedrooms in basement being an issue, if indeed any feedback was received at all! These are things that are beyond changing & should of been advised to ensure interested buyers only viewed the unique property I was selling.
Secondly 3 potential buyers were found, all of which I accepted offers in turn; 1 a cash buyer who wanted a quick buck who pulled out, 1 a couple who after many weeks of me chasing I was informed could not obtain a mortgage & finally my purchaser again another young couple, who've I've sought contact directly with for updates, as information via branch & so called sales progressor has been virtually nil & void.
The online portal does not give conducive information after acceptance of offer, the call centre only state what you know already & email the branch who very rarely call back. Throughout the experience I have only found out information by literally sitting in the branch & then it's been lip-service with no real substance..
Although initially I was informed the sale could easily fit within a tight work schedule I had, this has dramatically not been the case, despite me requesting factual updates so I could inform my employer this has fallen short.
Now I have exchanged and completed, It is a joke to receive a congratulations letter and the promise of M&S vouchers for recommending a friend to this company. Maybe instead of offering such gimmicks and creating highly polished TV ads, the company should work on their communication aspect offered to existing customers, as this should be paramount before searching for others!!!
Firstly numerous pairs of feet walked through my property & feedback was all similar, stating lack of outside space/parking/bedrooms in basement being an issue, if indeed any feedback was received at all! These are things that are beyond changing & should of been advised to ensure interested buyers only viewed the unique property I was selling.
Secondly 3 potential buyers were found, all of which I accepted offers in turn; 1 a cash buyer who wanted a quick buck who pulled out, 1 a couple who after many weeks of me chasing I was informed could not obtain a mortgage & finally my purchaser again another young couple, who've I've sought contact directly with for updates, as information via branch & so called sales progressor has been virtually nil & void.
The online portal does not give conducive information after acceptance of offer, the call centre only state what you know already & email the branch who very rarely call back. Throughout the experience I have only found out information by literally sitting in the branch & then it's been lip-service with no real substance..
Although initially I was informed the sale could easily fit within a tight work schedule I had, this has dramatically not been the case, despite me requesting factual updates so I could inform my employer this has fallen short.
Now I have exchanged and completed, It is a joke to receive a congratulations letter and the promise of M&S vouchers for recommending a friend to this company. Maybe instead of offering such gimmicks and creating highly polished TV ads, the company should work on their communication aspect offered to existing customers, as this should be paramount before searching for others!!!
Comment on agent fees
I received a token reduction when buyer number two pulled out however the fees that were finally exchanged were in my view disgustingly high for the amount of actual work that was done to get me to a completed sale. Most of the info I sought myself and informed the branch and solicitors
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Jan 21, 2019
Very poor service ... house in terrible condition by tenant , no inspection was made ever. Any broken or fixing items actual bills by trades man were not shown ever just a random figure was deducted from rent money . House not inspected in timely manner .,,tenant has made my house terrible & did not pay rents . Ward &!partners fees are expensive every month but I would not recommend anyone to go with ward & partners!!
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Latest Reviews
26th May 2021
reviewed by 'Giedre'
17th Jul 2018
reviewed by 'Fergie'
27th Jun 2018
reviewed by 'Jack'
4th Jun 2018
reviewed by 'PropertyInvestmentKent'
15th Jan 2017
reviewed by 'Andy'
21st Jul 2016
reviewed by 'Pee'd'
Opening Hours
Address
Wards
79 King Street
Maidstone
Kent
ME14 1BG
Sales 01622 683737 | Lettings 01622 675
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £273,000 | £273,000 |
| Lettings | 100% | 67% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 3 | 2 | 0 | 2 | 1 | 2 | 2 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 26,2021
May 26,2021
5
people found
this helpful
this helpful
Horrible, horrible experience with this agency. DO NOT RENT out of them. 8 weeks and still deposit not returned, excess rent not paid back. No communication, not responding to emails. Be very careful with this agency....
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Jul 17,2018
Jul 17,2018
8
people found
this helpful
this helpful
Unfortunately I have no option but to give a poor feedback on the recent sale of my property.
Firstly numerous pairs of feet walked through my property & feedback was all similar, stating lack of outside space/parking/bedrooms in basement being an issue, if indeed ...
read full review
read full review
Comment on agent fees
I received a token reduction when buyer number two pulled out however the fees that were finally exchanged were in my view disgustingly high for the amount of actual work that was done to get me to a completed sale. Most of the info I sought myself and informed the branch and solicitors
Was this helpful?
Yes
Yes
Jan 21, 2019
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(1)
Very poor service ... house in terrible condition by tenant , no inspection was made ever. Any broken or fixing items actual bills by trades man were not shown ever just a random figure was deducted from rent money . House not inspected in timely manner .,,tenant has made my house terrible & did not pay rents . Ward &!partners fees are expensive every month but I would not recommend anyone to go with ward & partners!! ...
Jun 27,2018
Jun 27,2018
2
people found
this helpful
this helpful
You can only really judge customer service when things go wrong. I left a positive review before but all that good work was undone. After having an offer accepted and starting the process of surveys the vendor pulled out (not their fault of course). The ...
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Jun 04,2018
Jun 04,2018
3
people found
this helpful
this helpful
Disgusting customer service, wasted our time. Booked in to see a property, had to call 3 times because we didn't receive confirmation email. Was told it was going ahead, rearranged our day to view the property. Called 1 hour before to check if it was going ahead ...
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Jan 15,2017
Jan 15,2017
3
people found
this helpful
this helpful
Terrible service. They were used by my partner to sell her house, they promised the earth and told her how good and professional they were to get her to sign with them. They did not provide the service they offered or come anywhere near to ...
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Comment on agent fees
They charged more than other agents but don't even provide a floor plan, even though they originally said they did.
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Jul 21,2016
Jul 21,2016
7
people found
this helpful
this helpful
If you are looking for an agent to mis-manage your letting property, * your tenants about and be generally ** at everything then these are your people. Typical disorganised corporate rubbish. Go with an independent and save yourselves a fortune in money and stress....
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Comment on agent fees
Bad
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Jun 17,2015
Jun 17,2015
4
people found
this helpful
this helpful
No end of problems from start to finish. Advised us to use 'sale by tender' system and gave a guide price for our property. Took an upfront fee of over ‚£300 for this service. Open days a disaster - very few viewers lined up; some had ...
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What agent could do to change your mind?
- better communication (with us, viewers and eachother in the branch!) - better marketing advice - improve organisation of open days - improve ICT systemsAttached Filesnbsp;
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Oct 03,2013
Oct 03,2013
0
people found
this helpful
this helpful
I actually haven't brought a property as of yet but matt is a very helpful advisor very prompt in returnin phone calls notifing you of. new properties and actually emailing you properties that you would actually be intrangelested in not any rubbish that goes on ...
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Sep 30,2013
Sep 30,2013
0
people found
this helpful
this helpful
Carmel
Has given us fantastic customer service listening to what we want and also made an effort to understand our drivers for moving. Armed with this she then promptly suggested 3 other properties for us. Although they weren't quite right we loved her proactive and enthusiastic ...
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Apr 08,2013
Apr 08,2013
0
people found
this helpful
this helpful
Nicola and Carmel have done a great job in working with me to get this property let. Helpful and effecient in handling my queries and found a suitable tenant quickly. Insurance department was somewhat less than helpful but that aside all else was good....
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Apr 08,2013
Apr 08,2013
0
people found
this helpful
this helpful
From the word go in my quest to find a tenant Nicola Burns and Carmel Pearce were A1. The whole deal was deal with in a very proffessional manner. It appeared the team there had ample experience behind them. In areas like valuation, what most ...
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Mar 26,2013
Mar 26,2013
0
people found
this helpful
this helpful
As a tenant, I have had fantastic service from both Nikki and Carmel. From the first phone call right through to referencing the team was helpful, professional and completely approachable and were a pleasure to deal with. I have been in the unfortunate position of ...
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Mar 16,2013
Mar 16,2013
0
people found
this helpful
this helpful
Was delt with in a very friendly, professional way. Everything was explaned very clearly. The staff were more than helpfull....
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Mar 16,2013
Mar 16,2013
0
people found
this helpful
this helpful
Having suffered long void periods in the past, I was most impressed by Ward's response when given a limited amount of time to find new tenants for two flats. Nikki, Carmel and Chantelle work very well together as a team. They immediately arranged viewings and ...
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Mar 15,2013
Mar 15,2013
0
people found
this helpful
this helpful
Very helpful and friendly staff providing a good level of service. Frequent communication providing feedback on prospective tennants and current progress....
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Mar 15,2013
Mar 15,2013
0
people found
this helpful
this helpful
I have been working with Ward & Partners to Let out my property. I was very impressed by the level of service offered.
Since day one to present, I have had constant support form the agent. Being new to this, they provided me with step by ...
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Mar 15,2013
Mar 15,2013
1
people found
this helpful
this helpful
Nikki, Carmel and all of the team at Wards are First Class. They have been absolutely brilliant in explaining their services, offering a fair price, getting our property quiickly on the market and marketing superbly well. We had several quality prospective tennants view our property ...
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Nov 07,2012
Nov 07,2012
3
people found
this helpful
this helpful
Nicola Burns visited my property in October 2012 to discuss Ward's initial fees and to carry out a review of the property.
I could not fault Nikki at all - she was punctual, friendly, extremely professional and provided excellent advice over and above most agents.
Ultimately ...
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Sep 28,2012
Sep 28,2012
21
people found
this helpful
this helpful
Carmel Pearse was extremely very helpful and polite.
When I had any queries, questions or problems she was very effient,...
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Aug 22,2012
Aug 22,2012
14
people found
this helpful
this helpful
Ward and Partners lettings in Maidstone did an excellent job letting my two properties near West Malling, ME19.
I found all the staff very professional and pleasant to deal with.
Both properties were let quickly and to a high standard of tenants.
I would very ...
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May 16,2012
May 16,2012
4
people found
this helpful
this helpful
Wholly incompetent. One month from instruction to get the property uploaded to Rightmove. Property particulars still incorrect 7 weeks into the sales period. We still haven't seen an EPC. Viewings only occur after you visit branch and give them a hard time. 7 weeks wasted so far. ...
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What agent could do to change your mind?
After my experience there is nothing that Ward and Partners could say that would change my opinion.Attached Filesnbsp;
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Oct 01,2011
Oct 01,2011
4
people found
this helpful
this helpful
In a word - dreadful. Bought a house through them and they seemed quite efficient up to the point when my offer was accepted. Then it all goes downhill - they only have one person progressing sales across 3 branches, who seems to spend half her ...
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Aug 16,2011
Aug 16,2011
6
people found
this helpful
this helpful
Absolutely diabolical service from a Maidstone branch. I had been in contact with two agents, called Kevin and David. I was informed by David (who had spoken with the vendors) that my original offer on a property I was so very keen on purchasing had ...
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Aug 14, 2012
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(1)
If you put yourselves in the shoes of the owner of the house, if someone has an offer accepted on a property and then immediately comes back with another offer of £2,000 less would you sell your property to them? How long until they again reduce their offer later on down the line?
Sounds to me like another buyer who thinks they are gold dust and that everyone should bow down to their demands.
I would see that ward and partners was acting for the owner of the home and trying to get the b ...
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