0% lettings valuation accuracy
33% lettings fee satisfaction
Jul 16,2018
Jul 16,2018
3
people found
this helpful
this helpful
I really should have searched for this reviews before dealing with these people. We're students looking for housing in London so we often expect some quirks and difficulties in the process but nothing had prepared us for the complete lack of professionalism and communication from this agency and their people. We dealt with Jessica, who while relatively helpful at first, became more and more unprofessional. First of all, I was told as an international student with no UK guarantor that instead of paying 6 months in advance (pretty standard) that I would have to pay a full year of rent OR have 18,700 pounds in my savings account that I could show (really realistic for a university student in London). Secondly, the documentation sent to us containing the holding deposit information and our offer was INCORRECT, which we noticed and immediately contacted them about but it seems no one in this damn agency can answer their phone or email. Honestly, I've gotten quicker responses from Amazon than I have from this agency. Once we got a hold of them, we were told that there was no problem and to just send the holding deposit over (then Jessica noticed there was a mistake). Then, not only did we not hear back from them at all in about 3-4 days, including if they had received our deposit, they failed to actually take the property off the market and secure it for us. Additionally, we were also told that there was a competing offer of 24 months and that they would "prioritize" that offer even though we had already agreed to nearly everything else. Throughout the entire process, we barely got any updates, and they didn't even respond to our calls and emails. When we emailed Jessica and her in-line manager (Anthony) they simply didn't care. They refuted every point we made (customer apparently isn't always right), and BLAMED us for apparently not having our offer in order (we were perfectly clear and had everything prepared very quickly). Whatever you do, PLEASE AVOID this agency, they are completely unprofessional, unhelpful, incredibly MISLEADING and will completely deny and ignore your requests, questions and concerns.
Comment on agent fees
We lost our 900 pound holding deposit. 100 pounds per person admin fee was reasonable but when you deal with these people, you'll want to take the hit.
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Latest Reviews
16th Jun 2021
reviewed by 'Rebecca Adams'
16th Jul 2018
reviewed by '2018housinglondon'
Opening Hours
Address
Martyn Gerrard
45 The Broadway
Haringey,London
Greater London
N8 8DT
020 8348 5135
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 21,2023
Apr 21,2023
0
people found
this helpful
this helpful
Had a great experience of selling my flat with the Crouch End Branch, specifically James M. James was thorough, communicated effectively throughout the process and was very supportive during one of life's most stressful periods! Highly recommend....
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Jun 16,2021
Jun 16,2021
4
people found
this helpful
this helpful
I really wish I read the reviews before dealing with them... I won't go in detail but all I can say is DO NOT GO WITH THIS LETTING AGENCY! Please they will use you, try take your money and waste your time. Please I am ...
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Apr 18,2019
Apr 18,2019
0
people found
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Richardo has been excellent throughout the process of our flat search. From finding us our perfect property by carefully listening to our requirements and budget, through to being constantly patient and clear about all the admin required. He has always been available to patiently answer ...
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Jul 16,2018
Jul 16,2018
3
people found
this helpful
this helpful
I really should have searched for this reviews before dealing with these people. We're students looking for housing in London so we often expect some quirks and difficulties in the process but nothing had prepared us for the complete lack of professionalism and communication from ...
read full review
read full review
Comment on agent fees
We lost our 900 pound holding deposit. 100 pounds per person admin fee was reasonable but when you deal with these people, you'll want to take the hit.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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