Hi Karen,
So sorry to hear you’ve had similar difficulties but not at all surprised. I’m afraid I haven’t kept the paperwork but I think the name of the cleaning company was Peachy Clean (or something like that). I tried to call them 3 or 4 times but never received a response. I couldn’t find them online or registered with Companies House either so I couldn’t say for sure if they even existed. I suspect not. Good luck!

Hi aggrieved tenant! I am not sure if you’ll pick up this message after the time lapse. I have had the exact same experience and will speak to Trading Standards. There is also an ombudsman that can offer advice. You don’t have a copy of the cleaning quote do you? They have just tried to charge us double the market norm for cleaning, we got quotes from other firms. Just wondering if it’s the same lady/friend.... thank you

Here's both the notification of proposed deductions by Roxburghs dated 19/06/18 and the quote for gardening dated 21/06/18. Also note £60 in charges. Please do go and check the photographs and inventory. I'd also suggest that you ask to see pictures of the property at our entry date of June 2016, or speak to the neighbours at the property who would be able to describe the condition of the house and garden prior to us moving in.

Once again this despicable website permits individuals to post widely inaccurate and slanderous information under assumed identities without first clarifying the validity.

On entry, the tenant in question was provided with a 21 page detailed Inventory. The tenant checked over all aspects, signed in agreement and made no adverse comments regarding cleanliness and garden grounds. The property was presented in excellent condition throughout and garden grounds immaculate. Permission was granted for a pet and the tenant agreed to have all carpets and soft furnishings shampooed on exit.

The tenant chose not to be present for the final inventory inspection. Our findings were relayed to her by phone and followed up in writing covering 3 A4 pages. We invited the tenant to call into our office to discuss all dilapidations and view photographic evidence. The tenant refused to do so preferring to make false and slanderous comments directed at a member of staff. Both contractors involved visited the property prior to providing estimates. The tenant followed up making a complaint which was dealt with in accordance with our complaints procedures. The tenant then requested return of all items installed in the property by her which should have been removed prior to the final inventory inspection.

We did, and never do, "threaten", but merely advised that the landlord was agreeable to those items being removed and we instructed contractor to visit and provide estimate for doing so, making good any resultant damage and delivery of those items to the tenant. The tenant then advised that she had a change of mind and no longer wished them to be removed and returned.

We are currently taking advice from Solicitors regarding the slanderous comments made by this tenant.

All deposits are held with Safe Deposits Scotland. Should a tenant disagree with our findings, Safe Deposits Scotland invite both parties to submit their evidence and the matter is dealt with by an independent adjudicator. We abide the adjudicator's decision.

Should any member of the public have any doubts as to the comments made by this tenant, the final inventory report and photographic evidence of all dilapidations may be viewed at our office.