60% sales valuation accuracy
25% sales fee satisfaction
100% lettings valuation accuracy
71% lettings fee satisfaction
Jul 12,2018
Jul 12,2018
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By far the worst customer service that I've ever come across. We have lived in the property for almost 2 weeks now and still have not received the correct keys. They gave us one of the keys and told us we had to get more cut because we moved in late! What is the most ridiculous thing I've ever heard! After complaining there eventually gave us another set but then the lobby key did not work! I was informed by the landlord that she had told them that they had to get the lobby key done by a specialist key cutter, they obviously didn't listen to a word of that. We currently still do not have keys when I messaged them about it, I was told I had to return the keys because they were a lot of money! I think the woman that is dealing with us has obviously never worked in any hospitality before! or has no manners They did not apologize for giving us the wrong set of keys they have not said that they are going to get more cut even though it is in the contract. The complete absurdity of this whole situation irritates the hell out of me! That I can't even get into the property that I'm paying for.
But there is more! When we moved into the property of the hot water wasn't working! It is still not working we have to get a new boiler! They said they checked it a couple days before we move in but the way the company is managed I very much doubt they did. We also have problems with the furniture that is unusable! The table in the living room is completely wonky the chairs scrape against the wooden floor, so at the minute I'm eating my dinner on the sofa. Until my order comes through on Amazon because God knows they are not going to get any new ones. Our double bed in our room has got wheels so every time we get on it I feel like I'm dancing on ice! The shower head is completely screwed! The doors to the balcony do not open!
I could probably go on for days! Yeah, so a long story short you are probably best off not using this company. Save yourself the stress and use someone else I wish I did.
But there is more! When we moved into the property of the hot water wasn't working! It is still not working we have to get a new boiler! They said they checked it a couple days before we move in but the way the company is managed I very much doubt they did. We also have problems with the furniture that is unusable! The table in the living room is completely wonky the chairs scrape against the wooden floor, so at the minute I'm eating my dinner on the sofa. Until my order comes through on Amazon because God knows they are not going to get any new ones. Our double bed in our room has got wheels so every time we get on it I feel like I'm dancing on ice! The shower head is completely screwed! The doors to the balcony do not open!
I could probably go on for days! Yeah, so a long story short you are probably best off not using this company. Save yourself the stress and use someone else I wish I did.
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Latest Reviews
29th May 2020
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6th Dec 2019
reviewed by 'Saurabh'
10th Oct 2019
reviewed by 'Kusum'
9th Oct 2019
reviewed by 'Philip'
Opening Hours
Address
Morgan Randall
21 Commercial Street
Shoreditch,London
Greater London
E1 6NE
0207 190 3435
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 25% | £0 | £0 |
| Lettings | 100% | 71% | £630 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 2 | 9 | 2 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 29,2020
May 29,2020
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Thanks to Julia she was very kind, helpful and professional, I found myself really well, she was able to answer all my questions and doubts....
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Apr 12,2020
Apr 12,2020
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I was put in contact with Julia to see a flat in Ontario Tower 1305. During the visits I was told that the flat was going to be cleaned and the broken ones repaired. Not only that did not happened, but now I'm in heavy discussions ...
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Feb 17,2020
Feb 17,2020
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I have been in contact with Julia and she is always nice and responsive. I feel comfortable even if I am not in town....
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Dec 06,2019
Dec 06,2019
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What really has worked for me is the responsiveness and sensitivity of Julia with Morgan Randell. Its been really helpful in getting the right place in New City. Thanks again for all the help and support....
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Oct 10,2019
Oct 10,2019
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Canna was very prompt in finding us a tenant and has kept us informed of the progress throughout the process. She is very helpful. Thoroughly recommend her....
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Oct 09,2019
Oct 09,2019
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Canna Yuan has done a great job in leasing out my flat near Liverpool Station. She was very helpful, responded quickly for queries and handled the process efficiently. She secured good terms for the tenancy and smoothly arranged the tenancy agreement....
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Aug 18,2019
Aug 18,2019
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I have connected with Morgan Randall after going with other agencies. I should say Julia was assigned to handle my case and queries and she is prompt, spontaneous and very helpful. Most importantly she has the ability to understand a customers taste. Julia is helping ...
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Jul 04,2019
Jul 04,2019
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Julia has always been available to answer any questions I had no matter what time I texted or called her. She has helped me out a lot in finding the appropriate property for me. She is very friendly, helpful and responsible. I would recommend her ...
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Jun 14,2019
Jun 14,2019
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Had a great experience, knew all the details and was well prepared. Would definitely work with them. Great service. Look forward to working with Julia again, great knowledge of London. Really really great, just great....
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Comment on agent fees
Good
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Jun 11,2019
Jun 11,2019
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Julia was so helpful and provided plenty of information. She was thorough, efficient and switched on! Highly recommend to anyone...
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Jun 11,2019
Jun 11,2019
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Thank you Julia for working so hard in getting us the best possible pent floor on the market , after a few viewing you understood exactly what we wanted and made it happen on the 3rd attempt. You have been so helpful from the on set ...
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Comment on agent fees
Fair .
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Jun 11,2019
Jun 11,2019
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Julia has been responsive and thorough during my property search. A 5 star service! I would recommend asking for her directly....
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N/A
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Apr 30,2019
Apr 30,2019
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Julia has been a very help for find our flat, she was very kind and helpful.!!!!
we are really grateful!!!!!...
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Feb 07,2019
Feb 07,2019
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Holly has been excellent in my search for a new rental property. She is professional, attentive, polite and eager to please. I would definitely recommend Morgan Randall and especially Holly Short to friends and colleagues....
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Mar 08, 2019
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Holly has been excellent in my search for a new rental property. She is professional, attentive, polite and eager to please. I would definitely recommend Morgan Randall and especially Holly Short to friends and colleagues. ...
Jan 24,2019
Jan 24,2019
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After a prospective tenant fell by the way Holly took on the task of finding someone. She thought my flat should attract people and set out to prive it....which she did! 5 Stars!...
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Comment on agent fees
In line with the market.
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Dec 10,2018
Dec 10,2018
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I'm a longtime local landlord with a lot of experience of local agents.
Elizabeth and her team work very hard. They go that extra mile and are invariably a pleasure to deal with. Most importantly, they have just delivered me two sets of good tenants. ...
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Comment on agent fees
High, and you get locked-in long-term. Not negotiable even when you have several properties.
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Nov 20,2018
Nov 20,2018
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We received an spontaneous email from the agent to ask about our property on the market. It was marketed through another agency but we did not have any luck with prospective tenants for a month before this one emailed me. I found it very odd ...
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Comment on agent fees
Expensive and some hidden fees
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Jul 12,2018
Jul 12,2018
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By far the worst customer service that I've ever come across. We have lived in the property for almost 2 weeks now and still have not received the correct keys. They gave us one of the keys and told us we had to get more cut ...
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Julia
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
