Portico
Forest Gate, London, E7
4.9/5, 155 reviews
98% recommended
100% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction

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“I made an offer on a house that was expected ......”

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Aug 15,2012
Minithumbdown
By: 'Mr'
Aug 15,2012
4 people found
this helpful
I made an offer on a house that was expected I was very clear to say that the property had to be taken off the market and they agreed.
One week later they come back to me saying that someone else is offering more and wanted me to make a another offer.
I told them where to go.
So unprofessional I would stay away from them if you can.
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By: keith cross
Nov 20, 2012
Mr Smith

Congratulations!!

I understand you have now successfully completed your purchase through our Forest Gate Office.

Regards

Keith Cross
Operations Director
Spencers Property Services
By: Keith Cross
Aug 16, 2012
Dear Mr. Smith

I understand you have now spoken and resolved this matter with our Associate Director Hefina Holden.

If you require any further assistance please do not hesitate to make contact.

Regards

Keith Cross
Operations Director
Spencers Property Services
By: Keith Cross
Aug 15, 2012
Dear Mr.Smith

I am extremely disappointed to see such a poor review on this occasion.

We are currently selling a record volume of property at this time and apologise if there has been some misunderstanding.

I understand, we have now arranged for you to see a property, but I would still welcome an opportunity to discuss this with you in more detail.

Regards

Keith Cross
Operations Director
Spencers Property Services

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Latest Reviews

View all Reviews 155
6th Apr 2016
reviewed by 'Very'
“Within just under a month Mr Cheema and Mr Castle tackled the marketing of my property with impressive efficiency from ......”
5th Apr 2016
reviewed by 'S'
“We are really pleased with the service provided for us. George helped us a lot in terms of helping us ......”
4th Mar 2016
reviewed by 'anna'
“Very happy with the service that Bilal provided. He was pleasant from the start and very communicative. He always returned ......”
23rd Feb 2016
reviewed by 'Florin'
“My experience with this company has been a very pleasent one, everything was done fast, and when i encountered any ......”
12th Feb 2016
reviewed by 'WILLIS'
“George Castle was straight talking and easy to get along with. The type of fella you feel like you can ......”
3rd Feb 2016
reviewed by 'Anna'
“We received a very straight forward, honest and efficient service from George. We are now renting a lovely 1 bedroom flat ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Portico
70 Woodgrange Road
Forest Gate,London
Greater London
E7 0EN
020 8555 5666

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 97% £40,000 £625,000
Lettings 100% 93% £450 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
27 0 86 1 15 0 23 0 1 2
Areas covered
  • E7
  • E12
  • E11
  • E13
  • E15
  • E6
  • E16
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Within just under a month Mr Cheema and Mr Castle ......”

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Apr 06,2016
Minithumbup
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Rashad
By: 'Very'
Apr 06,2016
0 people found
this helpful
Within just under a month Mr Cheema and Mr Castle tackled the marketing of my property with impressive efficiency from start to finish. It was obvious they were both very experienced. I benefited from that all throughout the process. They were both polite, painstaking, and ...
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Comment on agent fees
I am paying for the "Premier" property letting and management service and I think it is good value because I feel confident that day-to-day control and administration are in good hands.
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“We are really pleased with the service provided for us. ......”

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Apr 05,2016
Minithumbup
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Rashad
By: 'S'
Apr 05,2016
1 people found
this helpful
We are really pleased with the service provided for us. George helped us a lot in terms of helping us secure the property. The communication between us was great and every step of the way he kept us up to date....
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Comment on agent fees
The fees were of standard
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“Very happy with the service that Bilal provided. He was ......”

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Mar 04,2016
Minithumbup
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Bilal
By: 'anna'
Mar 04,2016
1 people found
this helpful
Very happy with the service that Bilal provided. He was pleasant from the start and very communicative. He always returned my calls or emails and reacted to any concerns I had. I found him personable and helpful....
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Comment on agent fees
n/a to me as I am the buyer
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“My experience with this company has been a very pleasent ......”

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Feb 23,2016
Minithumbup
By: 'Florin'
Feb 23,2016
2 people found
this helpful
My experience with this company has been a very pleasent one, everything was done fast, and when i encountered any problems Mr. [George Castle] has been very helpfull. I recommend this agency as well as this agent!...
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“George Castle was straight talking and easy to get along ......”

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Feb 12,2016
Minithumbup
By: 'WILLIS'
Feb 12,2016
0 people found
this helpful
George Castle was straight talking and easy to get along with. The type of fella you feel like you can sit down and have a pint with. The type of fella you'd let meet your daughter. The type of fella you'd let show you some ...
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Comment on agent fees
Impartial.
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“We received a very straight forward, honest and efficient service ......”

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Feb 03,2016
Minithumbup
By: 'Anna'
Feb 03,2016
0 people found
this helpful
We received a very straight forward, honest and efficient service from George. We are now renting a lovely 1 bedroom flat and are confident that we will continue to be looked after. We were able to book appointments quickly and paperwork was processed within a week ...
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“Was assisted very well with finding the right property in ......”

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Jan 29,2016
Minithumbup
By: 'charlie'
Jan 29,2016
0 people found
this helpful
Was assisted very well with finding the right property in the forest gate area and kept updated on a regular basis...
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Comment on agent fees
Very good resonable fees
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“Bilal was extremely efficient and made the process very straightforward ......”

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Jan 18,2016
Minithumbup
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Bilal
By: 'ManorPark166'
Jan 18,2016
0 people found
this helpful
Bilal was extremely efficient and made the process very straightforward with a friendly and polite manner. Would highly recommend Spencer's for a non pressured and personable service....
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Comment on agent fees
The fees whereas low as possible.
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“bilal has sold my property he has excellent customer service, ......”

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Dec 29,2015
Minithumbup
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Bilal
By: 'S.Ahmed'
Dec 29,2015
0 people found
this helpful
bilal has sold my property he has excellent customer service, he has achieved very good price for my property and very quickly. Kept me updated regularly about the process all the way....
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Comment on agent fees
The agents have low fees compare to other agents in the area.
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“Bilal was an excellent negotiator. He really looked after us ......”

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Dec 11,2015
Minithumbup
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Bilal
By: 'Jane'
Dec 11,2015
1 people found
this helpful
Bilal was an excellent negotiator. He really looked after us during the property search and eventual purchase of our first home. Bilal let us look around properties in detail, gave us space to check things out and didn't do any of the hard sell that ...
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“Quite often Estate Agents are aligned with second hand car ......”

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Dec 07,2015
Minithumbup
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Rashad
Staff profile picture
Bilal
By: 'Steve'
Dec 07,2015
2 people found
this helpful
Quite often Estate Agents are aligned with second hand car dealers, bankers and politicians when it comes to their rating as a profession. However, Spencers in Forest Gate are more akin to Surgeons, Nurses or Teachers in the quality of the service they provide and ...
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“My partner and I do appreciate how everything goes with ......”

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Nov 25,2015
Minithumbup
By: 'Taofik'
Nov 25,2015
1 people found
this helpful
My partner and I do appreciate how everything goes with Spencer's property compare to some letting agent in our area that shows different property without given the property out and collected money for reference from different people,at the end they fail reference which is ...
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“Great service, very friendly and always kept me up to ......”

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Nov 04,2015
Minithumbup
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Bilal
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Rashad
By: 'Mr'
Nov 04,2015
1 people found
this helpful
Great service, very friendly and always kept me up to date throughout. Will definitely recommend using Spencers. I also will use them to let me property in future....
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“I am extremely happy with Rashad. He was so helpful ......”

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Oct 21,2015
Minithumbup
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Rashad
By: 'Rabia'
Oct 21,2015
2 people found
this helpful
I am extremely happy with Rashad. He was so helpful and knew what I was looking for therefore didn't waste my time with unnecessary checks of flats. Although there was abit of a wait for this flat, it was worth it as it was closest ...
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“I bought and then let a property with this agency ......”

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Oct 21,2015
Minithumbup
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Rashad
Staff profile picture
Bilal
By: 'Isabelle'
Oct 21,2015
2 people found
this helpful
I bought and then let a property with this agency in Forest Gate and was very pleased with the level of service they provided. They were always very helpful and available. I would highly recommend using them....
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“Very proactive kept me informed regularly. Professional approach timely progress ......”

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Oct 16,2015
Minithumbup
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Bilal
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Rashad
By: 'Bharadia'
Oct 16,2015
2 people found
this helpful
Very proactive kept me informed regularly. Professional approach timely progress updates and efficient handling throughout. Would use them again. Highly recommended....
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“George was a good agent. He made brilliant effort to ......”

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Oct 13,2015
Minithumbup
By: 'Ella'
Oct 13,2015
1 people found
this helpful
George was a good agent. He made brilliant effort to get a very good house for us despite short notice. Though it was not without challenges but he was relentless in his efforts....
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“I recently let a property through Spencers and found Rashad ......”

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Oct 13,2015
Minithumbup
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Rashad
By: 'Edward'
Oct 13,2015
1 people found
this helpful
I recently let a property through Spencers and found Rashad and George to be extremely polite and professional throughout the process. Service was attentive with regular updates by telephone or email and prompt response to queries. Overall very satisfied and would not hesitate to recommend ...
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Comment on agent fees
Rashad and George delivered a strong rental figure on this let
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“Billal was very friendly and helpful and always willing to ......”

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Oct 13,2015
Minithumbup
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Bilal
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Rashad
By: 'mrs'
Oct 13,2015
1 people found
this helpful
Billal was very friendly and helpful and always willing to listen and never rude. I could always contact him for advise and did just that. i give him five out of five stars!...
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“Bill was very helpful during my search for a property, ......”

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Oct 09,2015
Minithumbup
Staff profile picture
Bilal
By: 'Suleiman123'
Oct 09,2015
2 people found
this helpful
Bill was very helpful during my search for a property, he has a great understanding of the local market and helped me through various aspects of my search. I would strongly recommend anyone to use Spencers. I must say normally agents like Spencers don't come ...
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“I dealt with Spencers to sell my property in East ......”

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Oct 09,2015
Minithumbup
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Bilal
By: 'E6'
Oct 09,2015
1 people found
this helpful
I dealt with Spencers to sell my property in East Ham and I am very happy with the service I received. Very helpful and know what they are doing....
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“I bought my first buy to let property through spencers ......”

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Oct 09,2015
Minithumbup
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Rashad
Staff profile picture
Bilal
By: 'Faisal'
Oct 09,2015
1 people found
this helpful
I bought my first buy to let property through spencers forest gate, they were extremely helpful and went out of there way to push the sale through to completion. They also arranged the keys to be dropped of to me at my shop on completion....
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“I would strongly recommend using Spencers, very professional, organised and ......”

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Oct 08,2015
Minithumbup
Staff profile picture
Bilal
By: 'Mr'
Oct 08,2015
3 people found
this helpful
I would strongly recommend using Spencers, very professional, organised and have a good attitude. Pleased to have dealt with them, would always be the number one choice for me in future....
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“Good customer service and assistance given to ensure that all ......”

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Oct 08,2015
Minithumbup
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Rashad
By: 'RButton'
Oct 08,2015
3 people found
this helpful
Good customer service and assistance given to ensure that all documentation and references were completed on time and without hassle between both the referencing company and also current and previous landlords....
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“Spencers Property Services Forest Gate provided excellent service from day ......”

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Oct 08,2015
Minithumbup
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Rashad
Staff profile picture
Bilal
By: 'Ghulam'
Oct 08,2015
2 people found
this helpful
Spencers Property Services Forest Gate provided excellent service from day one - from the valuation stage through to marketing the property and arranging viewings and the final sale. Spencers ensured that I had very little to do by way of the day to day details ...
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Comment on agent fees
Fees where very fair for the amount of work they put into achieving the sale.
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“I am very pleased with the services provided and they ......”

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Oct 06,2015
Minithumbup
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Rashad
By: 'gof'
Oct 06,2015
1 people found
this helpful
I am very pleased with the services provided and they are very understanding. I would recommend George and Rashad to anyone who is looking to move to the area....
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“Geroge was very helpfull in helping us with paper work, ......”

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Oct 05,2015
Minithumbup
By: 'Maxwell'
Oct 05,2015
1 people found
this helpful
Geroge was very helpfull in helping us with paper work, he was always available to discuss any issue we had....
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Comment on agent fees
Very expensive.
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By: Nikolett
May 23, 2017
View all comments (1)
The worst experience with Portico. We wanted to rent 2bed flat. More than one week played with us. They received all the documents on time and still they need an other hundred.?! From 6 month bank statement they gave us wrong information. Their attitude... they need to get some customer service training! ...

“I was very busy at the time, and left everything ......”

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Oct 03,2015
Minithumbup
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Rashad
By: 'lorenzlorenzu'
Oct 03,2015
1 people found
this helpful
I was very busy at the time, and left everything to them. They kept me informed by email of how everything was progressing. I would recommend....
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“bilal Ahmed managed to find suitable clients, hundreds of them ......”

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Oct 01,2015
Minithumbup
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Bilal
Staff profile picture
Rashad
By: 'Adnan'
Oct 01,2015
2 people found
this helpful
bilal Ahmed managed to find suitable clients, hundreds of them and attended all visits. Always well dressed, smart and answered questions professionally. Well done Spencers for employing Bilal...
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Comment on agent fees
They deserve their money
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“George is a brilliant agent, helpful, professional, good sense of ......”

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Sep 30,2015
Minithumbup
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Rashad
By: 'Gabriele'
Sep 30,2015
1 people found
this helpful
George is a brilliant agent, helpful, professional, good sense of humour. Very good service. Rashad's approach was very warm and friendly, overall very decent service.,...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Hefina Holden (Associate Director) at [email protected] or telephone 020 8709 7730
Last updated at 2:28 PM 01/11/2017 by allAgents

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