Let Direct NE
Gateshead, NE9
3.7/5, 33 reviews
70% recommended
100% lettings valuation accuracy
83% lettings fee satisfaction

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“Poor...”

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Jul 08,2018
Minithumbdown
By: 'Hulio'
Jul 08,2018
6 people found
this helpful
Rented from let direct for nearly 7 years.
Although they are very friendly to speak to and they say all of the right things, when it comes to the nitty gritty part of property management , nothing seems to happen, in fact the property management side of things is none existent! Regardless of how many photographs you take or how many faults you'll raise to them, they just say 'we'll speak to the handy man and he'll be in touch' .....it never happens.
On the plus side... they only bother you once a year when house and gas inspection is due.
To summarise , if you would rather fix/Repair things yourself, out of your own pocket, have zero communication with the letting agents then let direct is for you...
If you expect a professional service and prompt response to any service or repairs that may need carried out then go elsewhere.
Comment on agent fees
A one off fee - yes A yearly fee to change a date on a bit of paper when you’ve been there for years- no
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By: Paul
Jan 30, 2019
Hi Moya, after 2 years of paying the renewal fee" I refused!
£75 for what?....to changed a date at the top of the letter head? I don't think so!
They're just money grabbing
By: Moya Turner
Jan 30, 2019
I know this is a late reply I'm having the same issue, I've been living in my flat for almost 7 years now and they're now demanding £75 "renewal fee". How did you get out of paying it if you don't mind my asking? Or did you just carry on payin rent as normal and ignore it? Thanks

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Latest Reviews

View all Reviews 33
30th Aug 2024
reviewed by 'Mark'
“Me and my partner have been left to live from our bedroom with our dog, as the whole bottom of ......”
6th Mar 2024
reviewed by 'GC'
“Unprofessional, Rude and arrogant. This company doesn't know how to look after the properties in there care. The staff are ......”
23rd Dec 2022
reviewed by 'Would give 0 if I could'
“Disgusting lived in the house less than 1 year had so many issues now have mold in my bedroom where my 5 ......”
5th Jul 2022
reviewed by 'Amanda'
“Rented a property Feb2nd 2022 through Let Direct NE. List of problems :- Open sewage pipe where we were assured ......”
1st Jul 2022
reviewed by 'Daniel'
“I wouldn’t rent a property through let direct ever again, we went without heating in our house for over 2 ......”
30th Apr 2021
reviewed by 'Tsz'
“It is helpful and good. Thank you Julie and david. friends of Hong Konger. thank you for patient to help ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Let Direct NE
566 Durham Road
Low Fell,Gateshead
Tyne & Wear
NE9 6HX
0191 491 0500

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 83% £360 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 18 9 0 0 0 0 0 1
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“Me and my partner have been left to live from......”

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Aug 30,2024
Minithumbdown
By: 'Mark'
Aug 30,2024
0 people found
this helpful
Me and my partner have been left to live from our bedroom with our dog, as the whole bottom of my house has been pulled apart, no notice to my self or anyone else, and when called they said would call back, they chose to ...
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“Unprofessional, Rude and arrogant. This compa......”

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Mar 06,2024
Minithumbdown
By: 'GC'
Mar 06,2024
0 people found
this helpful
Unprofessional, Rude and arrogant. This company doesn't know how to look after the properties in there care. The staff are lazy and clueless and I'm still being polite using these words....
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“Disgusting lived in the house less than 1 yea......”

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Dec 23,2022
Minithumbdown
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Julie
By: 'Would give 0 if I could'
Dec 23,2022
3 people found
this helpful
Disgusting lived in the house less than 1 year had so many issues now have mold in my bedroom where my 5 year old son sleeps and my partner has severe asthma. All they say is report it on fix flo, no help no compassion and get ...
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“Rented a property Feb2nd 2022 through Let Dir......”

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Jul 05,2022
Minithumbdown
By: 'Amanda'
Jul 05,2022
2 people found
this helpful
Rented a property Feb2nd 2022 through Let Direct NE. List of problems :- Open sewage pipe where we were assured a toilet was to be placed before we took over tenancy. Took over a month to sort . Cracks all across ceilings and walls. Plug socket ...
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“I wouldn’t rent a property through let direct......”

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Jul 01,2022
Minithumbdown
By: 'Daniel'
Jul 01,2022
4 people found
this helpful
I wouldn’t rent a property through let direct ever again, we went without heating in our house for over 2 months and a leak through the sitting room roof took at least 2 weeks to fix. They would be alright if there were no problems with ...
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“It is helpful and good. Thank you Julie and d......”

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Apr 30,2021
Minithumbup
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Julie
By: 'Tsz'
Apr 30,2021
0 people found
this helpful
It is helpful and good. Thank you Julie and david. friends of Hong Konger. thank you for patient to help me to rent a flat....
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“It is helpful and good. Thank you Julie and d......”

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Apr 30,2021
Minithumbup
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Julie
By: 'Tsz'
Apr 30,2021
0 people found
this helpful
It is helpful and good. Thank you Julie and david. friends of Hong Konger. thank you for patient to help me to rent a flat....
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“Do not rent with Let Direct NE...”

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Feb 01,2021
Minithumbdown
By: 'Clowns'
Feb 01,2021
6 people found
this helpful
Been renting for over a decade now and Let Direct NE are by far the worst letting agency I've ever come across. They're only great if nothing goes wrong and will keep in touch when rent is due. God forbid you have a repair that ...
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“Brilliant Service from Let Direct NE, first t......”

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Nov 02,2020
Minithumbup
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Julie
By: 'Alana'
Nov 02,2020
0 people found
this helpful
Brilliant Service from Let Direct NE, first time I have rented a property & it was really well managed, I was supported throughout & talked through everything so I understood what to expect. Service was great even though we are struggling through COVID-19 Pandemic. Julie was able ...
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“Great Customer Service!...”

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Feb 24,2020
Minithumbup
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Julie
By: 'Gemma'
Feb 24,2020
0 people found
this helpful
The staff at let direct were very helpful and professional. They got us into our new home at very short notice without any problems....
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“Friendly staff...”

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Nov 27,2019
Minithumbup
By: 'David'
Nov 27,2019
0 people found
this helpful
The staff at Let Direct NE have been polite and helpful in regard to myself moving into my new home and i appreciate their cooperation. Many thanks David Forster...
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“I would highly recommend Let Direct, Low Fell. Michael and Julie were extremely helpful and got us into our property on short notice....”

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Dec 20,2018
Minithumbup
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Julie
By: 'Geraldine'
Dec 20,2018
0 people found
this helpful
The staff at let direct were very helpful and professional. They got us into our new home at very short notice without any problems....
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Comment on agent fees
The agent fees were reasonable.
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“Delightful...”

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Oct 17,2018
Minithumbup
By: 'Harrison'
Oct 17,2018
0 people found
this helpful
Managed to get everything sorted out quickly and the staff displayed good flexibility in helping us get sorted. Very happy overall with the experience...
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Comment on agent fees
Reasonable agent fees
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“Excellent and friendly service...”

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Oct 17,2018
Minithumbup
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Julie
By: 'Lynn'
Oct 17,2018
0 people found
this helpful
The first positive service I have had in years from a letting agent. They have been very helpful and I have happily moved into the property and every thing was as promised. It makes such a difference when you rent a property that there is ...
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Comment on agent fees
Great. Limited fees so very happy.
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“New landlord...”

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Oct 09,2018
Minithumbup
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Julie
By: 'Kate'
Oct 09,2018
0 people found
this helpful
Highly recommend as a first time landlord, staff are extremely friendly and helped me along every step of the way. Staff were quick to respond with any enquiries I had and definitely will be using them in the future!...
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“Poor...”

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Jul 08,2018
Minithumbdown
By: 'Hulio'
Jul 08,2018
6 people found
this helpful
Rented from let direct for nearly 7 years. Although they are very friendly to speak to and they say all of the right things, when it comes to the nitty gritty part of property management , nothing seems to happen, in fact the property management side of ...
read full review
Comment on agent fees
A one off fee - yes A yearly fee to change a date on a bit of paper when you’ve been there for years- no
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Paul
Jan 30, 2019
View all comments (2)
Hi Moya, after 2 years of paying the renewal fee" I refused! £75 for what?....to changed a date at the top of the letter head? I don't think so! They're just money grabbing ...

“Fantastic Service...”

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Jul 04,2018
Minithumbup
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David
By: 'Victoria'
Jul 04,2018
0 people found
this helpful
I have used Let Direct for the last 8 years to let my property and have found them exceptionally helpful and friendly. Always available when you need them and have had no issues at all. Great service - thank you!!...
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“Liars and deceivers flooded house left my partner and child and new born homeless...”

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Jul 02,2018
Minithumbdown
By: 'Kerry'
Jul 02,2018
7 people found
this helpful
Staff at Gateshead deceive and lie when they need to provide the small print of their own contracts. The responsibility seems to rest in the tennant to do structural work as well as take care of mould and general external disrepair. All supposedly due to ...
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Comment on agent fees
Had to pay twice as they held up the process
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By: Dawn Parish
Jan 13, 2021
View all comments (3)
Hi Kinza, I've just seen your review now and hope that you have found somewhere nice to live. I completely agree with you about this agency and David in particular. I viewed a property in March 2014, gave him the £195 cash up front but then just hours later I found out that my nephew had cancer and I wouldn't be able to move after all. I contacted David immediately, apologised for being unable to move and asked for a refund of my money. He ignored me for several days and when I threatened t ...

“Excellent agents...”

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Jun 19,2018
Minithumbup
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Michael
By: 'kim'
Jun 19,2018
0 people found
this helpful
Friendly staff, very quick process, and issues are dealt with quickly. Love my house and feel very happy that I chose letdirect....
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Comment on agent fees
Good
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“Fantastic service. Fantastic team. Couldn't have been more helpful....”

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Jun 19,2018
Minithumbup
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Julie
By: 'Liz'
Jun 19,2018
0 people found
this helpful
The whole team in Low Fell made our rental journey easy, from the viewing to the move. Thank you to you all....
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Comment on agent fees
Very reasonable
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“Very Helpful...”

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Jun 18,2018
Minithumbup
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Michael
By: 'Lesley'
Jun 18,2018
0 people found
this helpful
Both members of the team were extremely helpful and I found the property I have now rented straightaway through them. Both Michael and Julie (in the office) were extremely patient with me especially as I had about a 1,000 questions lol. Although my experience letting agents ...
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Comment on agent fees
The fees were as I expected.
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“Great service...”

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Jun 18,2018
Minithumbup
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Julie
By: 'Lorna'
Jun 18,2018
0 people found
this helpful
We recently rented out a property with Let Direct NE and the service was amazing. They kept us in the loop at all times and provided fast and efficient service for us! Thank you, Julie!...
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Comment on agent fees
Good
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“Excellent...”

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Apr 24,2018
Minithumbup
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Julie
By: 'C-h10'
Apr 24,2018
0 people found
this helpful
I have recently rented a property from Let direct Gateshead, and wow the staff were amazing! Nothing was ever too much trouble and they got me through the renting process quickly and smoothly!...
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Comment on agent fees
Good
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“I recently rented my property from them, very happy with ......”

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Feb 27,2018
Minithumbup
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Michael
By: 'Zita'
Feb 27,2018
0 people found
this helpful
I recently rented my property from them, very happy with their service, love my new house, too. Great service I have experienced from LetDirectNe, their fees are very reasonable, always find someone there to help, references check went through very quickly and smoothly. Probably the ...
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Comment on agent fees
Excellent
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“Thank you thank you thank you. We love our property. ......”

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Sep 19,2017
Minithumbup
By: 'Svetlana'
Sep 19,2017
0 people found
this helpful
Thank you thank you thank you. We love our property. We are very happy with everything. Svetlana, Irina and Maria....
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Comment on agent fees
Good.
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“Good service and new tenants seem lovely. Thanks.I will ......”

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Sep 12,2017
Minithumbup
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David
By: 'Jim'
Sep 12,2017
0 people found
this helpful
Good service and new tenants seem lovely. Thanks. I will be back again when other properties become available. Very pleased....
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“Thank you for getting us in before Christmas. Very impressed.......”

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Dec 30,2016
Minithumbup
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Michael
By: 'Dave'
Dec 30,2016
1 people found
this helpful
Thank you for getting us in before Christmas. Very impressed. Thank you to Michael for your efforts in the week before Christmas. Huge relief to get moved finally....
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Comment on agent fees
Good.
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“Quick turnaround on applications. Moved in three days after viewing.......”

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Dec 06,2016
Minithumbup
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Julie
By: 'Anna'
Dec 06,2016
3 people found
this helpful
Quick turnaround on applications. Moved in three days after viewing. Lovely property. Overall very happy with this company. Thank you....
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Comment on agent fees
Standard. £195 admin fee and extra for guarantor.
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“Disappointing , having been at this property for 6 yrs , i payed ......”

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Nov 18,2016
Minithumbdown
By: 'Upset'
Nov 18,2016
14 people found
this helpful
Disappointing , having been at this property for 6 yrs , i payed to secure the property with triple gates ! I payed for tellephone / internet line ! & payed for tv arials! After 14 month & recovering frim a heart attack ! I get a £500 council tax bill BECAUSE you didn't find a ...
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Comment on agent fees
BAD
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“Very good. No void period and happy with new tenants. ......”

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Oct 12,2016
Minithumbup
By: 'Marjorie'
Oct 12,2016
10 people found
this helpful
Very good. No void period and happy with new tenants. Thank you. Friendly staff and good communication throughout the process....
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Comment on agent fees
Good value - all inclusive.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Let Direct NE, Gateshead NE9 6HX



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