Alan Francis
Milton Keynes, MK9
3.5/5, 80 reviews
69% recommended
100% sales valuation accuracy
91% sales fee satisfaction

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“I came to live in Milton Keynes one year ago ......”

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Aug 14,2012
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By: '`Very'
Aug 14,2012
4 people found
this helpful
I came to live in Milton Keynes one year ago and rented a flat with my friend from Alan Francis agency. During this year we didn`t have any problems except when we moved it was August and we didn`t pay attention that it`s very cold due to single glazed window frames with holes inside and that shower is almost not working. They haven`t done anything about that. When after one year paid rent (always on time) and no problems at all we said that we are moving started all misunderstandings and all problems. At first when we said that we are looking for another house and would like to stay like clients in this agency in 3 weeks they didn`t let us to view any house. Once we arranged the viewing, came by the house on time but we waited 30 min and no one didn`t come to show us the house, when we called them they said that they don`t have any appointments on this time to view a house, but where from then we know the address where to go? obviously misunderstanding! Then we tried to arrange another viewing of this property, but it was unsuccessful as well because they gave us time after 4 days and when we called them on that date to make sure we can view a house they said that`s already taken by someone, but they didn`t call us to cancel the appointment so we waited, waisted our time with hope to see it and they didn`t even call us. After that we went to the agency and said that we are very disappointed of how they are working and that we don`t want to stay like clients. They apologized and explained that they have new people and they confusing everything but they are very sorry about that and like to express how sorry they are they will show us another two properties and move our deposit to a new property, just they need to talk with people who live there to arrange the time of viewing and they will call me today to confirm the time of viewing,unfortunately i believed in this lie. I waited all that day and next one but they didn`t call. Again waisted my time. And we have misunderstandings like that with viewings about 10 times. We tried to call, to went in agency, spoke with about 8 different persons but they all they said were sorry and more promises. I couldn`t understand why it`s happening because we were really good tenants they didn`t have any problems with us, with payments of rent or anything. So the only one explanation i found is that they are too big company who do not respect their clients and do not need them... I AM VERY DISAPPOINTED!!!!!!
By the way when we said that we are moving we have even more problems . They came to property we were living in without our permission when we were not at home and showed it to another people. When we said that we are not happy that some strangers are coming to view our home where we keeping our money and stuff when we are not at home they said that they can do nothing about that because they need to rent that property to someone despite that we let to see our property every day before 1 pm.
One more thing about deposit all the time they said that deposit they will refund in the same bank account where we have been paying rent. But when they needed to refund it they sent us in check despite that we said we need money as soon as possible because we going on holiday and need to pay a rent so again they promised us to refund it in a week but it took 2 weeks. And one more thing i paid rent on 3rd day of each month so we moved on 1st day (2 days earlier) and i didn`t know that i need to cancel the rent payment due to tenancy agreement cancellation so they took one more rent from my account and to get it back i needed to call them twice and went to the office once and just then i got it back in two weeks. So i don`t recommend this agency to any one in two months we had so many problems that it`s hard to explain how angry and disappointed we are.

P.S. THE ONLY ONE PERSON IN THAT AGENCY THAT YOU CAN TRUST IS KATIE. WE DIDN`T HAVE ANY PROBLEMS WITH HER. SHE IS THE ONLY ONE WHO CARES ABOUT THE TENANTS PROBLEMS AND KEEPS HER PROMISES
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By: Observer
Jun 16, 2014
I have to say this review is rather unfair and unreasonable. And badly written.
By: Alan Francis
Aug 15, 2012
We are very sorry the these ex tenants are disappointed at the end of the tenancy, unfortunately at the time they were looking for new accommodation we had no subtable properties, however, they must have been happy with our service as they wished to remain as clients.The deposit was returned in full within four days of the check out and it is the tenants responsiblity to cancel their standing order at the end of the tenancy as it is their instructions to their bank. this is clearing stated in the terms and condition and in the checkout notes.

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Latest Reviews

View all Reviews 80
2nd Apr 2024
reviewed by 'Emma'
“I would like to share with you the appalling service received from Alan Francis (AF)! I contacted them wanting to ......”
19th Jan 2024
reviewed by 'Lynda'
“Very polite and understanding,assisted with every details and vital information.Thank you Alan....”
4th Jan 2024
reviewed by 'Annoyed Customers'
“We never hear from our property manager Vincent and Charlene Douglas, who is not a property manager and has nothing ......”
27th Sep 2023
reviewed by 'Raymond'
“I very bad experienced customer experience. Letting team change the Rent price suddent after completed the referene process. Letting team ......”
3rd Aug 2023
reviewed by 'Akshay Rajendra Jain'
“I have never experienced such a bad customer experience. It took entire one month to them to say a NO.......”
16th Nov 2021
reviewed by 'Milena'
“If you need a tenant, Alan Francis will find it very quickly and will do all other related work unusually ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: 11:00 - 15:00
Address

Alan Francis
Sovereign Court, 213 – 213B Witan Gate
Milton Keynes
Buckinghamshire
MK9 2HP
01908 675747

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 91% £184,100 £515,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 3 22 16 9 0 6 0 2 6
Areas covered
  • Milton Keynes
  • Towcester
  • Buckingham
  • MK9
Services offered
  • Sales
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Very polite and understanding,assisted with e......”

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Jan 19,2024
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Alan
By: 'Lynda'
Jan 19,2024
0 people found
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Very polite and understanding,assisted with every details and vital information.Thank you Alan....
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“Absolutely terrible...”

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Jan 04,2024
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By: 'Annoyed Customers'
Jan 04,2024
0 people found
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We never hear from our property manager Vincent and Charlene Douglas, who is not a property manager and has nothing to do with our property, has been rude, sarcastic and incredibly unprofessional. Do not bother with Alan Francis. Go elsewhere. Our tennants have also had ...
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“I very bad experienced customer experience. L......”

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Sep 27,2023
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Mia
By: 'Raymond'
Sep 27,2023
0 people found
this helpful
I very bad experienced customer experience. Letting team change the Rent price suddent after completed the referene process. Letting team agent no further notice when Annual leave and holding the letting progress. No other staff follow up and No reply of our request eMail. Very ...
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“I have never experienced such a bad customer ......”

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Aug 03,2023
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Alan
By: 'Akshay Rajendra Jain'
Aug 03,2023
0 people found
this helpful
I have never experienced such a bad customer experience. It took entire one month to them to say a NO. They took entire amount for rent / deposit and finally responded that property is not avaiable to let. Continuous follow up given me this answer 'I ...
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“If you need a tenant, Alan Francis will find ......”

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Nov 16,2021
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Daniel
By: 'Milena'
Nov 16,2021
0 people found
this helpful
If you need a tenant, Alan Francis will find it very quickly and will do all other related work unusually fast. They are a dynamic, highly professional group of kind enthusiasts, and it is a pleasure to use their services. Special thanks to Jack, Harvey ...
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“I have never experienced such a bad customer ......”

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Jul 09,2021
Minithumbdown
By: 'Johanna'
Jul 09,2021
2 people found
this helpful
I have never experienced such a bad customer experience like this. We are not from the UK and they don't even try to listen and understand you. Their management is awful, and a completely lack of communication. We had to leave the property before end ...
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“If I could give 0 stars I would! We have been ......”

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May 04,2021
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By: 'Sam'
May 04,2021
2 people found
this helpful
If I could give 0 stars I would! We have been renting with Alan Francis for about 4 months now and they are beyond useless, even their Manager is as awful at customer service as his agents. Before we moved in we were assured that all radiators ...
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“Worst lettings agent I've used in Milton Keynes. I used ......”

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Dec 31,2020
Minithumbdown
By: 'Irfan'
Dec 31,2020
11 people found
this helpful
Worst lettings agent I've used in Milton Keynes. I used their full management service to let my property, for almost 4 years. While the relationship and service was good to begin with, this past 2 years has been awful. To list a few of the issues; · They're ...
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“i am looking for a property in Milton Keynes ......”

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Nov 05,2020
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By: 'Faisal'
Nov 05,2020
6 people found
this helpful
i am looking for a property in Milton Keynes and i have viewed couple of properties with Alan Francis i didn't like the properties after a month or so break i started viewing properties again i have called Alan Francis they just booked viewing and ...
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“I have let my property out through Alan Francis....”

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Sep 21,2020
Minithumbup
By: 'Wu'
Sep 21,2020
1 people found
this helpful
I have let my property out through Alan Francis for 17 years. It's amazing the letting has been a continued without interruption. The colleagues fro Alan Francis are always helpful, from finding new tenants, to fixing problems and communicating issues from time to time. I am ...
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“I was looking for a property to rent and had ......”

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Aug 06,2020
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By: 'Felipe'
Aug 06,2020
4 people found
this helpful
I was looking for a property to rent and had to chase Alan Francis for a month with no success. There is never a consultant available. All times I had to speak with receptionists that take my name and contact, and then no one returns ...
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By: Branch Manager
Aug 11, 2020
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We sincerely apologise for any delay in getting back to you. We understand our Lettings Manager called you to discuss your concerns and to offer our help. Our customers are our number one priority and we strive to provide a first class service however we are currently experiencing an unprecedented number of enquiries and are doing our very best to get back to everyone as soon as we can. If we can be of any assistance going forward, please do not hesitate to contact us on 01908 675747 and ask ...

“Horrible communication and random cancellation...”

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Mar 10,2020
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By: 'Abel'
Mar 10,2020
5 people found
this helpful
I am gonna copy what I said on Facebook: The most useless agency to rent a house. First we called to book a viewing for the next day, as we didn't receive any confirmation we called them again and they did not have any registration ...
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“The worst company ever !!!!! Stealing money......”

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Feb 11,2020
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Shani
By: 'Katarzyna'
Feb 11,2020
4 people found
this helpful
The worst company ever !!!!! Stealing money !!!!! The worst customer service ! They just sitting in the office and don’t give a shit about anything ! Didn’t check inventory before have done check out !!!...
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“A wonderful Experience...”

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Mar 14,2019
Minithumbup
By: 'Alex'
Mar 14,2019
0 people found
this helpful
Myself and my family were looking to rent a house around Milton Keynes and surroundings. I called one saturday morning and spoke to an amazing guy named Alex. He immediately recommended a property they had availble and scheduled for a viewing. When we met him ...
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Comment on agent fees
Good
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By: Sue Wells
Mar 19, 2019
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Thank you for the 5 star review on the service provided by the lettings team, in particular the support provided by Alex, and Lauren when dealing with any maintenance issues. Your comments and recommendation to friends & family are much appreciated. We wish you all the best. With kind regards. ...

“Shocking diabolical service...”

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Mar 03,2019
Minithumbdown
By: 'MK33'
Mar 03,2019
0 people found
this helpful
Shambolic letting agency. No one met me on moving in day. I had to go to office to collect keys. Loads of glitches that were known about before I moved in and now others upon moving in..have still not been fixed. Managing agents like ...
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Comment on agent fees
Obviously no value for money... understatement of the year
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“Successful House Sale...”

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Aug 17,2018
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Josh
By: 'Great'
Aug 17,2018
0 people found
this helpful
Our house was for sale for several months without success so we changed est agents to Alan Francis and this turned out to be our lucky day. They sent Josh who within a week had sold our house and for the original asking price, truly ...
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Comment on agent fees
Reasonable
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“Sale...”

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Aug 13,2018
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Craig
By: 'Vanessa'
Aug 13,2018
0 people found
this helpful
Craig sold my property in Tattenhoe recently & I must say there were a few bumps along the way with my buyers being a little demanding to say the least however Craig managed them extremely well & kept the sale together. I must say he has the ...
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By: Sue Wells
Aug 21, 2018
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Thank you for the 5 star review Vanessa. We are delighted with your comments on the service received when selling your property, in particular the personal support provided by Craig. Your recommendation is much appreciated and we wish you all the very best. Kind regards. ...

“They don't keep promises!...”

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Aug 06,2018
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Nicky
By: 'Mickaela'
Aug 06,2018
2 people found
this helpful
Awful service!! After my friend spent the night on the streets as the flat door wouldn't unlock they sent someone day after to change the lock (to mention that I have contacted them several times when we moved in the flat and we've been promised ...
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“Excellent service...”

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Jun 04,2018
Minithumbup
By: 'Sean'
Jun 04,2018
0 people found
this helpful
I have used Alan Francis twice and both times the service has been fantastic. I have just finished my 5 year tenancy and I can't recommend them highly enough. Thanks again for everything Sean Sarah Lewis & Emma...
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Good
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“I live next door to a rental and Alan Francis ......”

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Aug 28,2017
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By: 'Frothing'
Aug 28,2017
5 people found
this helpful
I live next door to a rental and Alan Francis ignore my request to top a tree invading my property on going 7 years now. I have pictues on this as a sapling and it noe is so large it has taken the light out od ...
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N/a
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“I arrived in the UK without any experience about renting ......”

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Aug 18,2017
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Lauren
By: 'Saeid'
Aug 18,2017
0 people found
this helpful
I arrived in the UK without any experience about renting apartment policy. I checked several agencies to find my first home here in Milton Keynes. From the different review in google and other websites, I contact Alan Francies. Abygale who was professional, understanding and helpful ...
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Comment on agent fees
Convenient and Reasonable
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“It really has been a pleasure to interact with Lauren. ......”

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Aug 04,2017
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Lauren
By: 'John'
Aug 04,2017
0 people found
this helpful
It really has been a pleasure to interact with Lauren. It started with a Council Tax bill for over £2,000 following my property being between tenants for just over a monrth. Lauren took over my call to one of her colleagues. She explained what had probably ...
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Comment on agent fees
Fees are reasonable given the overall quality offering. Certainly employees like Lauren add value.
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“Josh was fantastic helping with my house purchase. Professional, friendly ......”

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Aug 02,2017
Minithumbup
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Josh
By: 'Peter'
Aug 02,2017
0 people found
this helpful
Josh was fantastic helping with my house purchase. Professional, friendly and always willing to go out of his way to help. Great job!...
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By: Branch Manager
Aug 02, 2017
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Hi Peter, thanks for writing a review on your experience of purchasing a property through us. It's great for Josh, and the team, to receive such positive feedback and we wish you all the best in your new home. Kind regards. ...

“Daniel and his colleagues have been helpful, prompt and professional. ......”

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Jul 31,2017
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Daniel
By: 'Freeman99'
Jul 31,2017
0 people found
this helpful
Daniel and his colleagues have been helpful, prompt and professional. Everything from the initial meeting to handling the tenants' arrival has been smooth and I have nothing but praise for Alan Francis and the service they offer....
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By: Branch Manager
Aug 01, 2017
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A great review on the service provided by Daniel and the lettings team as a whole. Thank you for your comments and the 5 star rating. Kind regards. ...

“I dealt with Josh in a recent purchase of a ......”

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Jul 28,2017
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Josh
By: 'Buchi'
Jul 28,2017
0 people found
this helpful
I dealt with Josh in a recent purchase of a flat in Milton Keynes. I found him to be very professional and on the throughout the process. He was willing to go the extra mile to make sure I was suitably inform and guided. Would ...
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By: Branch Manager
Jul 31, 2017
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Thank you for writing a review and for rating the professional service received from Josh & the sales team as 5 stars. We are pleased that you had a positive experience and we hope to work with you again in the future. Kind regards. ...

“As a landlord I would thoroughly recommend Alan Francis. Professional ......”

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Jul 27,2017
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Daniel
By: 'Tom'
Jul 27,2017
0 people found
this helpful
As a landlord I would thoroughly recommend Alan Francis. Professional service that goes above and beyond. I've mainly worked with Dan and have no complaints at all. He and his colleges always work hard to find solutions to any problems I have in a timely ...
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By: Branch Manager
Jul 31, 2017
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Thank you for the 5 star review Tom. We are pleased to hear that you have been happy with the professional service received from Dan and the lettings team as a whole. Your comments are much appreciated. Kind regards. ...

“We would recommend Alan Francis to anyone, very friendly staff ......”

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Jul 26,2017
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Josh
By: 'Julie'
Jul 26,2017
0 people found
this helpful
We would recommend Alan Francis to anyone, very friendly staff and very professional. We dealt mainly with Josh but also dealt with Craig and Robert, could not have asked for better service. Thank you for all your help....
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Comment on agent fees
The fees were good, not a problem.
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By: Sue Wells
Jul 26, 2017
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Hi Julie, thank you for taking the time to write a review on the friendly and professional service provided by the sales team. We appreciate your comments and recommendation. Kind regards. ...

“Alan Francis have worked with me as a Landlord guiding ......”

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Jul 19,2017
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Shani
By: 'Shani'
Jul 19,2017
0 people found
this helpful
Alan Francis have worked with me as a Landlord guiding me through difficult processes Working together they have been able to provide me with the processes and assistance to give me . Brilliant service all round and excellent customer service Well done and thank you Debrah...
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Comment on agent fees
Very good
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“Aby has been so helpful to my partner and myself ......”

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Apr 28,2017
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Abygale
By: 'Kyla'
Apr 28,2017
0 people found
this helpful
Aby has been so helpful to my partner and myself with finding a house ,we have been looking for 6 months and working with her in 2 weeks we are moving into our home , great company to go through , would definitely recommend her ....
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By: Branch Manager
May 09, 2017
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Thank you for writing a 5 star review on your experience of renting through Alan Francis, and in particular the support received from Aby. Your recommendation is appreciated and we wish you all the best in your new home. ...

“Preferably stay away from this agency if you really need ......”

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Apr 23,2017
Minithumbdown
By: 'Andy'
Apr 23,2017
3 people found
this helpful
Preferably stay away from this agency if you really need to find a place to live. They don't care at all about the customers the just want their money giving their minimum they can. Also nonprofessionals at all, they're are not informed about basics things ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:55 PM 09/05/2018 by Jeremy Cull

Awards won by Alan Francis, Milton Keynes MK9 2HP



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