0% sales valuation accuracy
65% sales fee satisfaction
75% lettings valuation accuracy
63% lettings fee satisfaction
Jul 05,2018
Jul 05,2018
5
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Unfortunately I didn't get the chance to read up the reviews on Belvoir Gants Hill until after I'd been conned out of my money. I first called to view An apartment around 2 weeks ago, I was greeted on the Phone by Carl. Carl, seemed to only care about what I was earning before he could be bothered to answer the questions I had about the property. After finally being taken seriously we agreed to meet the next day. My first worry was that the estate agents didn't even seem to know where the apartment was, there listing on zoopla had it down on a completely different road to the actual property. I called up with my concern and was greeted by Jannis who seemed lovely and explained the correct address and that her partner had forgotten his phone at the office. I went and met Carl who was very brash and abrupt, every other sentence would be 'well we have got viewings today and tomorrow' - something I highly doubted as the property had been listed since may and dropped in price 3 times, but I understand how estate agents work so I was happy to let him continue. Once inside the property it was clear someone had been living there, the oven hob was dirty and just general cleanliness. To my surprise carl says 'its just been refurbished and you'll be the first one to move in'. Any questions I had about the property Carl didn't seem to know and his response would be very non interested.
The next day after long thought I agreed to take the property, I was becoming quite desperate for a home and this one was a great location and seemed to be okay (With a bit of a scrub). Carl took £300 holding deposit as payment and then sent me an email the next day saying I must attend the office with my guarantor within 2 days. I'm currently cabin crew and I was heading off to Miami and wouldn't be back in time. In past properties I've rented before everything can be done by email and signing copies and sending them back - but no, not with Belvoir. My stepfather (the guarantor) agreed to go to work late on the Monday to drop off all the required documents, he arrived and stood outside at 9:30am waiting for them to open. I then received a phone call from him at 9:45 saying he was standing outside, the shutters are down and no one is answering the phone (to which I can prove the call logs). I explained for him not to worry and to go to work. The next day my stepfather called up the office again, and requested a time to drop in these documents and was promised a call back - as you can imagine the call back never came.
I arrived back on Tuesday evening and was due to attend on Wednesday to hand over my documents. Before I attended I Called up on Wednesday and spoke to Jannis. I explained my concern to Jannis after my stepfather was ignored and I explained what had happened. Jannis the became extremely hostile accusing my stepfather of not being here when he says he was and would threaten to end the conversation should I not listen to her lying to me about being in the office. Everytime I would try and explain I have proof he was there (parking tickets) she would then try to be passive aggressive 'Please don't raise your voice sir, I'm trying to work with you, not against you'. - I wasn't raising my voice in the slightest and this is clearly a tactic she's used before to make it seem as if the customer is being rude. We agreed to disagree, and I explained I didn't feel comfortable signing anymore documents without my stepfather (The guarantor) reading over them first and being in attendance with me. Because he works Monday-Friday and they're insisting we must attend the office I explained I can with him on Saturday. Jannis once again, become abrupt, rude and told me that wouldnt be possible because of the landlord losing potential tenants. (This is the same property thats been on the market for over 2 months, 3 more days can't hurt).
After our phone conversation Jannis asked me to put my thoughts in writing, during this time I looked up Belvoir Gants Hill and to my horror 50 percent of the reviews were from poorly treated customers/tennants. The reviews only confirmed my worries and I didn't feel comfortable handing over an extra £2300 to this kind of agent. After speaking to Jannis again I explained my worries and I mentioned the reviews to which she's accused me of threatening her with reviews and that theres 2 sides to every story. Yes Jannis, theres always 2 sides to a story, but when 50 percent of your reviews are saying you're crooks and the positive ones are clearly from your staff like 'carl' I'm inclined to go with my personal experience and the negative.
To sum up, I've refused to continue with this kind of company and Jannis has happily told me they'll be keeping my deposit. Please please please avoid this company. The Gants Hill branch seems to be a family run business that's only interested in your money and have the intent on supplying terrible customer service.
The next day after long thought I agreed to take the property, I was becoming quite desperate for a home and this one was a great location and seemed to be okay (With a bit of a scrub). Carl took £300 holding deposit as payment and then sent me an email the next day saying I must attend the office with my guarantor within 2 days. I'm currently cabin crew and I was heading off to Miami and wouldn't be back in time. In past properties I've rented before everything can be done by email and signing copies and sending them back - but no, not with Belvoir. My stepfather (the guarantor) agreed to go to work late on the Monday to drop off all the required documents, he arrived and stood outside at 9:30am waiting for them to open. I then received a phone call from him at 9:45 saying he was standing outside, the shutters are down and no one is answering the phone (to which I can prove the call logs). I explained for him not to worry and to go to work. The next day my stepfather called up the office again, and requested a time to drop in these documents and was promised a call back - as you can imagine the call back never came.
I arrived back on Tuesday evening and was due to attend on Wednesday to hand over my documents. Before I attended I Called up on Wednesday and spoke to Jannis. I explained my concern to Jannis after my stepfather was ignored and I explained what had happened. Jannis the became extremely hostile accusing my stepfather of not being here when he says he was and would threaten to end the conversation should I not listen to her lying to me about being in the office. Everytime I would try and explain I have proof he was there (parking tickets) she would then try to be passive aggressive 'Please don't raise your voice sir, I'm trying to work with you, not against you'. - I wasn't raising my voice in the slightest and this is clearly a tactic she's used before to make it seem as if the customer is being rude. We agreed to disagree, and I explained I didn't feel comfortable signing anymore documents without my stepfather (The guarantor) reading over them first and being in attendance with me. Because he works Monday-Friday and they're insisting we must attend the office I explained I can with him on Saturday. Jannis once again, become abrupt, rude and told me that wouldnt be possible because of the landlord losing potential tenants. (This is the same property thats been on the market for over 2 months, 3 more days can't hurt).
After our phone conversation Jannis asked me to put my thoughts in writing, during this time I looked up Belvoir Gants Hill and to my horror 50 percent of the reviews were from poorly treated customers/tennants. The reviews only confirmed my worries and I didn't feel comfortable handing over an extra £2300 to this kind of agent. After speaking to Jannis again I explained my worries and I mentioned the reviews to which she's accused me of threatening her with reviews and that theres 2 sides to every story. Yes Jannis, theres always 2 sides to a story, but when 50 percent of your reviews are saying you're crooks and the positive ones are clearly from your staff like 'carl' I'm inclined to go with my personal experience and the negative.
To sum up, I've refused to continue with this kind of company and Jannis has happily told me they'll be keeping my deposit. Please please please avoid this company. The Gants Hill branch seems to be a family run business that's only interested in your money and have the intent on supplying terrible customer service.
Comment on agent fees
Rediculous
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Jul 05, 2018
it's always interesting reading comments left on social media about agents by members of the public who feel it necessary to paint a picture different to the actual facts. Nonetheless, the staff at Belvoir Lettings, Gants Hill will continue providing a professional to all our customers
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Opening Hours
Address
Belvoir
440 Cranbrook Road
Gants Hill,Ilford
Greater London
IG2 6LL
0208 518 28 18
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 65% | £0 | £0 |
| Lettings | 75% | 63% | £650 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 2 | 16 | 15 | 0 | 0 | 0 | 0 | 2 | 3 |
Areas covered
- IG2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 07,2020
Mar 07,2020
2
people found
this helpful
this helpful
The Ruthless agents in town. So many bad reviews and still they are operating. They dont have humanity. Carl the director and Jaynce the sales person just bully customers. They extracted a huge amount from customers and never care for them. Worst agent to be ...
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Jan 31,2019
Jan 31,2019
0
people found
this helpful
this helpful
I rented a property from belvoir for two years. Everything was fine, staff was professional and helpful throughout the whole period. Thank you...
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Comment on agent fees
Fees are decent considering the market
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Dec 21,2018
Dec 21,2018
0
people found
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We were in the property for more than 2 years. Carl and his team are highly professional . Any issues Carl used to respond quickly and send the necessary personnel immediately.
I highly recommend Belvoir Ilford.
Overall as a tenant we had good experience and I will ...
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Comment on agent fees
Good
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Dec 15,2018
Dec 15,2018
0
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I had a good experience with Belvoir. They were very professional and straight forward. The property when handed over was in a very good condition. Carl & Lisette were always responsive to any issues I had during my tenancy. Specifically, when we had issues with the ...
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Comment on agent fees
Good
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Oct 05,2018
Oct 05,2018
0
people found
this helpful
this helpful
I would like to appreciate the high degree of professionalism showed by Belvoir agents in a unique situation of mine. I had cleared my reference checks and was waiting to move in to a property but on the penultimate day, the landlord pulled out mentioning ...
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Comment on agent fees
A bit lesser than usual market rate
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Aug 27,2018
Aug 27,2018
4
people found
this helpful
this helpful
Where do I even begin. On the surface they act like a top business and put on a kind show as though they want to help when clearly they only care about the money. I won't grasp too much on my experience however there was ...
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Aug 29, 2018
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(1)
We take all review seriously. However as we have had no interaction with you and don't know who you are, it's impossible to attempt to rectify any issues you may or may not have had. If you would like to make yourself known, we would be more than happy to address your complaint. I would ask you to contact the office ao we can arrange a convenient time meet. If we dot hear from you we won't be able to assit and will assume this is a hoax complaint. ...
Aug 22,2018
Aug 22,2018
3
people found
this helpful
this helpful
They advertised a property on 5th August. Called them, Susan answered and informed me that let is agreed. Today they advertised the same property again on 21st August. I called them within 30 minutes and Carl said that they have deposit for that property. O felt ...
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Comment on agent fees
So rude that they just ended the conversation in 10 seconds
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Aug 03,2018
Aug 03,2018
5
people found
this helpful
this helpful
Carl Belle, a very arrogant and ignorant individual. He is someone who will do things for his best interest and does will wriggle his way around everything without accepting any blame. He would never apologise even if he's in the wrong. I have had many ...
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Comment on agent fees
Rip off!
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Aug 06, 2018
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Also Carle, the comment left by Kevin Zimmerman below my complaint shows that you cannot take any responsibility for any of your actions. We were in a similar situation to Kevin in fact. Carle makes you come to his office and fixes a time, but surprisingly he'll not be in the office or he's closed. This is a guy who throws cock and bull stories about legislation, but contradicts everything he does when it comes to him. Carle, you are a very clever man...but equally stupid! You might be able to s ...
Jul 05,2018
Jul 05,2018
5
people found
this helpful
this helpful
Unfortunately I didn't get the chance to read up the reviews on Belvoir Gants Hill until after I'd been conned out of my money. I first called to view An apartment around 2 weeks ago, I was greeted on the Phone by Carl. Carl, seemed to ...
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Comment on agent fees
Rediculous
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Jul 05, 2018
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it's always interesting reading comments left on social media about agents by members of the public who feel it necessary to paint a picture different to the actual facts. Nonetheless, the staff at Belvoir Lettings, Gants Hill will continue providing a professional to all our customers ...
May 16,2018
May 16,2018
0
people found
this helpful
this helpful
Carl and Lisette have always been very helpful, friendly approachable and understanding, from the day I was in search of excellent quality property, to my moving in and out, to post-moving out even.
The quality of the property I rented through Belvoir Gants Hill was ...
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Comment on agent fees
No comment
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Apr 17,2018
Apr 17,2018
1
people found
this helpful
this helpful
We have taken Belvoir Lettings from June 2017. Very happy with the service and professionalism. Thank you very much it was great experience with Belvoir. Lisette and Carl have been very helpful to us in each stage both moving out/in. More than happy with the ...
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Comment on agent fees
Good
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Apr 17, 2018
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Dinesh, It's great to know that we served you well as we were very pleased with you as tenant(s). The management and staff here at Belvoir Sales & Lettings aim to provide an excellent service to all our clients.
We wish you every success in the future
Many thanks
Carl & team ...
Apr 14,2018
Apr 14,2018
4
people found
this helpful
this helpful
Horrible service, spreading lies about changing locks is a serious thing.
Do yourself a favor and DONT rent or buy anything from him...
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Comment on agent fees
Very bad
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Mar 08,2018
Mar 08,2018
0
people found
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Very happy with the service and professionalism. The whole process was more than satisfactory. More than happy with the property and the service we received from the agent...
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Feb 23,2018
Feb 23,2018
0
people found
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Thanks for your mail.
Yes i have got my deposit back and thank you very much it was great experience with Belvoir. Lisette and you have been very helpful and i would approach Belvoir again for renting a property in the near future.
Will provide ...
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Feb 09,2018
Feb 09,2018
6
people found
this helpful
this helpful
They aren't professional at all. Staff is too rude really don't know the way how to talk. They initially charged me 300£ and later on told me that they aren't refundable. I strongly recommend to stay away from these unprofessional and liar people ....
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Feb 03,2018
Feb 03,2018
8
people found
this helpful
this helpful
The worst experience, I have yet to come across agents that are as rogue as Carl. It took almost 8 weeks to fix a damp room that needed continuous ventilation (open windows) due to the smell/humidity. Unprofessional in his conduct, breaks legal acts that tenants ...
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Comment on agent fees
Fees are horrendous - £800 for referencing Extra fee - if your a couple To renew your tenancy further fees are applied *Increase of rent is applied if you renew your tenancy*
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Sep 19,2017
Sep 19,2017
4
people found
this helpful
this helpful
This is a review for Belvoir Estate Agents in Ilford, Gants Hill. I was appalled by the level of unprofessionalism demonstrated by one agency in a single interaction. They had a property that was already under offer with the sale going through displayed as ON ...
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Sep 25, 2017
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If I hadn't made myself clear in the comment, let me point out that the owner spoke at the property informed of an exchange date that had been confirmed. I highly doubt that an offer was made on the Friday and the exchange date was in place for the Monday. I must also stress that the gentleman didn't once apologise. So, no, the situation wasn't explained to me. And I should have been told of any development before I came to your office for a viewing after an hour of travel, not when I got to you ...
Aug 15,2017
Aug 15,2017
0
people found
this helpful
this helpful
I've been putting my flat to rent with another agent for 5 years and decided to go with someone different after i had major issues.
I actually went to another local agent first and grew frustrated and went to Belvoir to see whether they could rent ...
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Comment on agent fees
Good for Agents Fees - and i think its fair especially when they spend a good amount of time to vet the tennant
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Aug 15, 2017
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Dear Mr Ali. Thank you for your positive review. We will do our best to serve you to the best of our ability.
Carl Belle ...
Aug 09,2017
Aug 09,2017
4
people found
this helpful
this helpful
Worst customer service. I am surprised that they are still in business. Avoid them at any case. Carl is very unprofessional and rude....
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Aug 10, 2017
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I rented the apartment with you guys in Romford - 10 Wave court RM7 0FA from June 2014 to Feb 2015. You charged me exorbitant money from my deposit for paint touch ups after vacating the house. All through our interaction your behavior was rude, unruly and unprofessional. ...
May 20,2017
May 20,2017
0
people found
this helpful
this helpful
Belvoir is one of the reliable letting agents in and around Gants Hill. We were renting a property with them for over 3 years. Sad that we are leaving. Will recommend this agent....
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Comment on agent fees
Reasonable
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May 22, 2017
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Thank you sir. We are happy to hear that you are pleased with the service provided as we aim to provide this service to all our clients. We too are sad to see you leave and would like wish you and your family every success in the future. ...
Apr 29,2017
Apr 29,2017
0
people found
this helpful
this helpful
A really professional service end to end. I found Carl very open transparent and trustworthy. Carl came recommended from a friend so am glad the service was as hoped. The team at Belvoir including Jannis made the process seamless. A highly recommended team....
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Comment on agent fees
Same as others
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Aug 09, 2017
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Thank you so much for your comments. I hope things continue to go well for you in your new home ...
Apr 28,2017
Apr 28,2017
3
people found
this helpful
this helpful
Personally I would suggest to stay away from dealing with Carl due to his non professional behaviour.
Not someone who should be in this business. I will report him to some sort of authority for threatening esp....
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Comment on agent fees
On the higher side.
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May 20, 2019
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Oh another 'we don't remember you' response eh Carl. Piss weak.
Every negative review you try to pretend you don't know them. Well, when we run y I through the courts I will make sure to take plenty of photos so you can't pull this stunt. * ...
Apr 06,2017
Apr 06,2017
1
people found
this helpful
this helpful
Moving into my new flat was made easy, Carl and Susan were very informative. Full credit check was carried out for me and my partner....
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Comment on agent fees
Slightly high, but there all are ..
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Mar 10,2017
Mar 10,2017
1
people found
this helpful
this helpful
I have dealt with this agent for a number of years now and to the people who complain of rudeness by the staff I believe that it's because they're not used to professional directness, no-nonsense, accurate information and professional conduct. The staff keep to the ...
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Comment on agent fees
As with all fees, you pay for what you get. There are many agents who charge less than this agent but then you get very poor service...this is my experience hence I will always be willing to pay that bit extra for the service provided by Belvoir Lettings as I am guaranteed a good return for my money
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Mar 07,2017
Mar 07,2017
1
people found
this helpful
this helpful
I have worked with Carl for numerous years. As a Landlord he is well versed to give me sound advice whether I am a tenant or just need to gain advice regarding rental properties. He is a very confident man and has always shown a ...
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Comment on agent fees
Good and competitive yet managable.
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Feb 25,2017
Feb 25,2017
1
people found
this helpful
this helpful
I was very pleased with the service I received. Carl was very helpful and made sure I understood everything. The company have a very high level of professionalism and excellent customer service.
I would definitely recommend this estate agent....
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Feb 24,2017
Feb 24,2017
1
people found
this helpful
this helpful
Fantastic experience. Everything was processed and put through very quickly. The agents were very helpful and reassuring. As oppose to other estate agencies, Belvoir have a genuine concern for people and they listen/show genuine care for meeting your needs....
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Comment on agent fees
Good
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Feb 22,2017
Feb 22,2017
4
people found
this helpful
this helpful
No no no! Do not deal with this person. Oh my god where to start... This is the worst professional I've ever dealt with. Carl is unbelievably rude for someone in a customer facing profession. How is this person still in business, i wonder. He ...
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Comment on agent fees
The fees are inline with what i'd expect.
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Aug 09, 2017
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Good morning Alexandra. We are disappointed that your experience was not positive and apologise. We would very much like to get to the bottom of the issues and put them right. If you would like to call the office we would be happy to discuss the matter with you and see if it can be rectified. ...
Feb 21,2017
Feb 21,2017
1
people found
this helpful
this helpful
Carl has very good properties in Gants Hill area,he knows the exact needs of professionals like me, he provided good services till now and also gave the car parking....
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Comment on agent fees
It was good experience till now.
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Feb 20,2017
Feb 20,2017
1
people found
this helpful
this helpful
I was a tenant for the better part five years. Carl was always approachable and so were the staff in the office. When my tenancy agreement ended unexpectedly Carl got me first refusal on a neighbouring flat. The trades people were helpful and fairly prompt....
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No comments on fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:01 PM 12/12/2016 by
