100% sales valuation accuracy
100% sales fee satisfaction
Jul 05,2018
Jul 05,2018
4
people found
this helpful
this helpful
I was really disappointed with what they did to my friends. They booked a viewing at True man gardens of which they were shown the house and was told to wait for many other viewers whom were also booked so that they can process all the applications to the landlord. They then called my friends and told them that the landlord accepted their application and so they need to pay the application fee so that they can process the references and credit check. At this stage they did not discuss much about what would happen if the credit check fails, they sent their bank details via the phone and requested my friends to do online transfer of £150 application fees of which they did immediately. This was really disappointing after the money went through, they called my friends and informed them that unfortunately, the husband's credit failed and because it was not disclosed on the form there is nothing much they could do about it rather than withdrawing the application.
My friends pleaded that the amount of money was too much to loose within 2 hours and requested if they fee could be transferred to another property. They sounded not bothered and stated that they do not have anything at the moment and they do not expect anything to come in within the next 7 days. They advised my friends to keep on looking on their website to see if they will find anything, I found this not very helpful especially after taking a fee of £150 from a stressful couple who were desperately looking for an accommodation.
I wish there is a way the government or policy makers can control how this sorts of things happens as my friends and probably many others would feel ripped off if all the viewers and applicants went through the same procedures.
A big question is that why a phone call information or feedback about the credit check? Why not evidenced report and how many people have gone through the same , same hour or week? From the information gathered, if a credit check fails, one could be offered to find a guarantor but in this case they said it's not possible as the landlord refused.
My friends pleaded that the amount of money was too much to loose within 2 hours and requested if they fee could be transferred to another property. They sounded not bothered and stated that they do not have anything at the moment and they do not expect anything to come in within the next 7 days. They advised my friends to keep on looking on their website to see if they will find anything, I found this not very helpful especially after taking a fee of £150 from a stressful couple who were desperately looking for an accommodation.
I wish there is a way the government or policy makers can control how this sorts of things happens as my friends and probably many others would feel ripped off if all the viewers and applicants went through the same procedures.
A big question is that why a phone call information or feedback about the credit check? Why not evidenced report and how many people have gone through the same , same hour or week? From the information gathered, if a credit check fails, one could be offered to find a guarantor but in this case they said it's not possible as the landlord refused.
Comment on agent fees
Really bad as it hurts and stressful to loose £150 just within hours
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Latest Reviews
4th Jan 2023
reviewed by 'Scuba Vaper'
15th Sep 2021
reviewed by 'Paul'
5th Jul 2018
reviewed by 'Minnie'
12th Apr 2017
reviewed by 'Peter'
9th Apr 2017
reviewed by 'Andy'
Opening Hours
Address
David James Estate Agents
102 Front Street
Arnold,Nottingham
Nottinghamshire
NG5 7EJ
0115 9555550
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £95,000 | £194,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 3 | 0 | 1 | 2 | 0 | 1 |
Areas covered
Services offered
- Sales
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- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 04,2023
Jan 04,2023
0
people found
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After gathering stats from review websites and speaking to local agents, I narrowed down the shortlist to one agent -
I recently had the pleasure of working with Jane and Sarah, at David James Estate Agents Arnold. They were incredibly knowledgeable and helpful throughout the ...
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Sep 15,2021
Sep 15,2021
3
people found
this helpful
this helpful
The apathy and uselessness I've experience at david james is staggering
Quite how they can have any professional pride at all is beyond me. I never want to have anything to do with them again...
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Jul 05,2018
Jul 05,2018
4
people found
this helpful
this helpful
I was really disappointed with what they did to my friends. They booked a viewing at True man gardens of which they were shown the house and was told to wait for many other viewers whom were also booked so that they can process all ...
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Comment on agent fees
Really bad as it hurts and stressful to loose £150 just within hours
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May 08,2017
May 08,2017
3
people found
this helpful
this helpful
Very disappointed with the service we received buying our first home with David James.
We purchased September 2016 and didn't complete until January. The process would've been a lot more smooth flowing and quicker if general communication skills were used throughout!!
I was having to call ...
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Apr 12,2017
Apr 12,2017
1
people found
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this helpful
Really helpful and efficient. Handled a long series of negotiations and queries really well and was always accessible and pleasant...
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Apr 09,2017
Apr 09,2017
1
people found
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Just completed on the sale of my property with Arnold, massive thank you ladies for your hard work. Managed to get over asking price, which was an added bonus! Not only that but felt supported all the way through, especially when things started to go ...
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Comment on agent fees
Thought they were pretty standard against their competitors
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Aug 24,2016
Aug 24,2016
4
people found
this helpful
this helpful
First impressions of this agency were fine. Booked appt to view a property and lovely lady showed us round and answered lots of questions. I decided i wanted to make an immediate offer so asked if I should go into the shop, she said yes ...
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What agent could do to change your mind?
Ridiculous based on no work doneAttached Filesnbsp;
Comment on agent fees
Ridiculous based on no work done
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Aug 26, 2016
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(1)
It is obviously disappointing to receive a review of this nature, which is not in line with the usual feedback we receive for our Arnold branch. It is obviously unfortunate that this is your perception and we regret that you feel this way.
Given the level of detail presented within the review we have been able to identify the purchase in question. Firstly we would say that if you are experiencing issues, then you always have the ability to highlight these issues to the senior team within the ...
Jan 20,2014
Jan 20,2014
7
people found
this helpful
this helpful
I've lost over 1000 pounds because of them. First and foremost they said that my offer was accepted by the seller. But then when I paid for all searches, valuation and when I received mortgage offer, David James just sent me an email saying that I ...
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Jun 16, 2018
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My first impressions of the Arnold Office, pleasant when making the introduction, viewed a property, zero communication after we made a bid on a property, when chased up staff members are rude/sharp down the phone! ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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