What agent could do to change your mind?

Stick to what you say: If your going to say that the property is going to be in a certain condition make sure it's actually going to be in that condition. Don't give stupid excuses: Saying that nothing was written in the special requirements section isn't an excuse for not doing something as basic as making sure the property is clean. Stop using the landlord as a shield: Every single problem we've told you we had had been answered with "oh we need to contact the landlord for that". You don't need to contact the landlord to do some repairs, and if you do, make it quick. Don't keep your clients waiting for weeks to sort thing out. Don't make us get Tenants Liability insurance of it's not needed: When I moved in to the property I couldn't believe the quality of the furniture. If your going to give us sh** don't make us pay extra for it.

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