91% sales valuation accuracy
94% sales fee satisfaction
Jun 29,2018
Jun 29,2018
0
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I had to find a tenant in a short time, I previously instructed another agent (cheaper) with no results, so once again I contacted the team in the Twickenham office and they were very good, they acted quickly and found a new tenant right away.
Comment on agent fees
Bad: still too high
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Latest Reviews
28th Oct 2023
reviewed by 'Moran Tennenbaum'
24th Jul 2023
reviewed by 'David'
9th Dec 2022
reviewed by 'Lena'
7th Oct 2022
reviewed by 'Beverley'
11th May 2021
reviewed by 'Students'
15th Feb 2021
reviewed by 'Tereza'
Opening Hours
Address
Chase Buchanan
122 Heath Road
Twickenham
Middlesex
TW1 4BW
020 8744 2111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 94% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 42 | 1 | 136 | 6 | 0 | 0 | 0 | 0 | 1 | 2 |
Areas covered
- TW1
- TW2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 28,2023
Oct 28,2023
0
people found
this helpful
this helpful
We were recently able to find our next flat with the help of Roman. He contacted us with a specific flat in mind, that matched our needs and budget. He was able to accommodate our schedule for a viewing, and even advised us on negotiating ...
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Oct 31, 2023
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(1)
Hi Moran,
Many thanks for your 5* review and comments, we are delighted that you found Roman so helpful and efficient.
Best wishes,
Chase Buchanan ...
Jul 24,2023
Jul 24,2023
1
people found
this helpful
this helpful
Excellent to work with Roman
He was very courteous and swift to get the paper work sorted!...
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Jul 29, 2023
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Many thanks for your 5* review and comments, we really appreciate it.
Kind regards,
Chase Buchanan ...
Dec 09,2022
Dec 09,2022
1
people found
this helpful
this helpful
I was very impressed with the efficiency of the Sales-and Lettings Team at Twickenham with the purchase of my property. A huge thanks to Candace Cherry for her professional guidance and a big thank you to Lorenc Denizi for his professional and efficiency eg letting ...
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Dec 09, 2022
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(1)
Dear Lena,
Thank you for this wonderful 5* review for Lorenc. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan ...
Oct 07,2022
Oct 07,2022
2
people found
this helpful
this helpful
Lorenc was very quick to respond and set up a viewing I wanted. Straight to the point with no fuss....
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Nov 05, 2022
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Many thanks for your 5* review and comments Beverley, we really appreciate it.
Kind regards,
Chase Buchanan ...
May 11,2021
May 11,2021
2
people found
this helpful
this helpful
Being students and trying to find a place to rent for our accommodation for the next two years of our degree was proving difficult. When we got in touch with Chase Buchanan it was a simple process and very easy. The estate agent who helped ...
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May 26, 2021
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Many thanks for your kind words and 5 star review, we really appreciate your comments.
Best wishes,
Chase Buchanan ...
Feb 15,2021
Feb 15,2021
2
people found
this helpful
this helpful
The worst renting experience in the UK for the past 5 years. I rented my first flat through Chase Buchanan 5 years ago and they completely took advantage of my inexperience. The letting agent was great to deal with and promised professional cleaning before I move in, ...
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Mar 31,2020
Mar 31,2020
1
people found
this helpful
this helpful
Just rented my first property through the Twickenham branch. Great service and everything was done so efficiently and smoothly. Property management are super responsive too. Thank you to Lorenc and his team. Would definitely recommend to renters!...
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Sep 28, 2020
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Dear Rita,
Thank you very much for your 5 star review and great comments for Lorenc and the management team. We are delighted that you found the service excellent.
Regards,
Chase Buchanan ...
Dec 18,2019
Dec 18,2019
2
people found
this helpful
this helpful
I would like to thank Tyrone for his help with finding me a property in Twickenham. He understood our needs and help us through the process the whole way.
Thank you !...
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Dec 19, 2019
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Dear Mr Boxall,
Thank you so much for your comments about Tyrone, we are delighted that he found you your new home and helped you with the process.
Warm regards,
Chase Buchanan ...
Sep 19,2019
Sep 19,2019
4
people found
this helpful
this helpful
RENTING A FLAT IN TWICKENHAM:
Coming fresh from France, it was not easy for the two of us to find a flat to rent that could suit all of our criteria in the short amount of time we had before the beginning of our school ...
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Sep 20, 2019
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Dear Marine,
Thank you very much for your great comments for Lorenc and Chris. We are delighted that you were so impressed with the service received and that you are really happy in your new home. Your recommendation is much appreciated.
Kind regards,
Chase Buchanan ...
Aug 30,2019
Aug 30,2019
3
people found
this helpful
this helpful
Lorenc showed us a flat that we have just moved into. Lorenc’s knowledge of the area is brilliant and helped us make a decision on the flat. Thanks for sorting us out!...
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Sep 20, 2019
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Dear Mr & Mrs Thornton,
Thank you very much for your review for Lorenc. We are delighted that he helped you with finding your new home and hope you are enjoying it.
Kind regards,
Chase Buchanan ...
Aug 30,2019
Aug 30,2019
2
people found
this helpful
this helpful
Lorenc Denzi was very friendly and very helpful answered all my questions was there on time. went above and beyond to make sure i got the property i wanted.
i would definitely recommend as i received amazing service....
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Sep 20, 2019
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Hi Danielle,
Many thanks for your lovely comments about the service you received from Lorenc. Your recommendation is much appreciated and we hope you are enjoying your new home.
Warm regards,
Chase Buchanan ...
Aug 09,2019
Aug 09,2019
2
people found
this helpful
this helpful
Have rented our property through Chase now for various years and am writing this review as I would like to make a particular mention of Lorenc. The quality of his service and professionalism in every aspect of the business is top notch. He is extremely ...
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Aug 28, 2019
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Dear Sian,
We are delighted to hear that Lorenc has provided you with such a great service over the years and really appreciate your comments.
Kind regards,
Chase Buchanan ...
Aug 07,2019
Aug 07,2019
1
people found
this helpful
this helpful
Had a lovely experience with a young lady called Emma was very helpful answered all my questions and went above and beyond to ensure me and my partner were satisfied. Thank you!...
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Aug 08, 2019
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Hi Chloe,
Many thanks for your lovely comments, we are really pleased to hear that you found Emma so helpful and efficient.
Warm regards,
Chase Buchanan ...
Jul 23,2019
Jul 23,2019
1
people found
this helpful
this helpful
Lorenc was friendly, easy to deal with and accommodating with our requests. Hassle free move. Would use Chase Buchanan again....
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Jul 24, 2019
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Hi John,
Many thanks for your great review, we really appreciate your recommendation and are delighted that you found Lorenc so helpful.
Warm regards,
Chase Buchanan ...
Jul 21,2019
Jul 21,2019
2
people found
this helpful
this helpful
Excellent Service, Fast Response
Recommend to use Chase Buchanan for renting around Richmond / Twickenham.
Lorenc Denizi is really responsive as an agent.
He cares enough to call from time to time to help me progress with my tenancy application.
The best house agent I have ...
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Jul 24, 2019
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Hi Ferdian,
Many thanks for your great comments for Lorenc, we are delighted that you found the service excellent and we really appreciate your recommendation.
Warm regards,
Chase Buchanan ...
Jul 19,2019
Jul 19,2019
2
people found
this helpful
this helpful
Lorenz and all the staff at Twickenham branch have provided an excellent service, quickly finding me a Tennant and making the handover effortless. They are extremely proactive and always putting my interests first....
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Jul 24, 2019
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Dear Marion,
We are delighted that you found the service excellent by Lorenc and the team and really appreciate your lovely comments. We look forward to helping again in the future.
Thank you,
Chase Buchanan ...
Jun 19,2019
Jun 19,2019
2
people found
this helpful
this helpful
We are so pleased that we met Scott who helped us to find the right place for us in Twickenham. Scott was really friendly and helpful during the whole application process. Scott is very quick in his response and keep you up to date with ...
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Jul 05, 2019
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Dear Monika & Pete,
Thank you very much for your review for Scott, it's good to know that you found him so helpful and efficient and we hope you are enjoying your new home in Twickenham.
Best regards,
Chase Buchanan ...
May 28,2019
May 28,2019
1
people found
this helpful
this helpful
Rory helped me find a home when I needed to do so at very short notice. He understood what I was looking for and was able to find me a flat that ticked all my boxes and was readily available. Excellent negotiator too....
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Comment on agent fees
Reasonable
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May 30, 2019
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Hi Celia,
Thank you very much for your review, we are really pleased that Rory found you a new home and that you were impressed with his service.
Kind regards,
Chase Buchanan ...
May 25,2019
May 25,2019
1
people found
this helpful
this helpful
Scott was very friendly and helpful from the beginning till the end. We felt very confident and happy, and we recommend him all our close friends who are planning to move to Twickenham area. Thank you very much again....
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Comment on agent fees
Everyting was perfect
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May 30, 2019
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Thank you very much for taking the time to post your review, we really appreciate your recommendation and hope we can be of service again in the future.
Kind regards,
Chase Buchanan ...
May 23,2019
May 23,2019
2
people found
this helpful
this helpful
I have had some bad experiences with different estate agent companies, but meeting Scott in Twickenhams Buchanan's made my new flat process run very smoothly, I felt very relaxed knowing I could contact Scott and ask even the smallest questions and be answered with patience ...
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Comment on agent fees
Good
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May 30, 2019
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Hi Susan,
We are delighted that your experience was so positive with Scott and you felt reassured by him. We hope we can help again in the future.
Kind regards,
Chase Buchanan ...
May 19,2019
May 19,2019
0
people found
this helpful
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Scott was friendly, easy to work with and punctual. He was helpful with the lettings negotiations and provided timely feedback....
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Comment on agent fees
Fees are in line with most lettings agents in the area.
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Apr 08,2019
Apr 08,2019
1
people found
this helpful
this helpful
Moving countries is no easy task, but Rory helped me every step of the way. I made fist contact from my home country and Rory maintained contact, scheduling check-ins on arrival and ensuring that I have appointments set-up with properties suiting my budget and wishlist.
...
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Comment on agent fees
Some of the best I’ve seen in town.
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Apr 16, 2019
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Many thanks for your great review for Rory, we are delighted that you found the service efficient and hope you enjoy your new home.
Warm regards,
Chase Buchanan ...
Apr 05,2019
Apr 05,2019
1
people found
this helpful
this helpful
Lorenc was very friendly professional and candid- which goes a long way. We were shown around a couple of properties and given plenty of time to discuss and decide without any pressure. Lorenc was more than happy for us to go and have a second ...
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Comment on agent fees
The fees were reasonable and clearly explained before we went ahead.
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Apr 16, 2019
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Hi Jen,
Great to hear that Lorenc was so helpful and friendly and that he found you a property so quickly. We hope you enjoy your new home.
Kind regards,
Chase Buchanan ...
Apr 05,2019
Apr 05,2019
1
people found
this helpful
this helpful
Rory helped me to find the right flat for me to move into with my children. He was always prompt for appointments, very helpful and knowledgeable about the properties that I was viewing. He answered my emails very quickly and provided me with all the ...
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Comment on agent fees
Good
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Apr 16, 2019
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Hi Jessica,
Thank you very much for your great review for Rory, we are delighted that he understood what you were looking for and we hope you and your family enjoy your new home.
Warm regards,
Chase Buchanan ...
Apr 05,2019
Apr 05,2019
1
people found
this helpful
this helpful
We have had a very positive experience dealing with Chase Buchanan. Lorenc has been extremely helpful in finding us the right place and is a friendly, professional individual who made the whole process completely stress free....
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Apr 04,2019
Apr 04,2019
1
people found
this helpful
this helpful
Agent was very Friendly, professional and helpful.
I would recommend this Agent on Future dealings regards to Lettings. In the end he answered all quaesitions with professionalism. Top Agent...
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Comment on agent fees
Reasonable and good Fees
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Apr 16, 2019
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Hi Eavison,
We are delighted to hear that you found the Twickenham team so helpful and friendly and many thanks for your recommendation and comments.
Warm regards,
Chase Buchanan ...
Apr 04,2019
Apr 04,2019
1
people found
this helpful
this helpful
Since first day he Showed us so much respect and he helped us in things that we needed, i'm so happy to have an agent like Lorenc Denizi....
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Comment on agent fees
Always there when we needed, he is so respectful, he is always so polite and he is very good at what he does.
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Apr 16, 2019
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Hi Enea,
Many thanks for your review for Lorenc, we are glad you found him so helpful and if you need any further advise, please get in touch.
Kind regards,
Chase Buchanan ...
Feb 25,2019
Feb 25,2019
1
people found
this helpful
this helpful
When we phoned up to see the property, Rory showed us immediately. When we wanted to see it a second time, he again showed us immediately. He was courteous, well presented and professional the entire time. When it came time to discuss the contract, Aiden ...
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Feb 26, 2019
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Thank you very much for your review for Rory, Aiden and the Twickenham Lettings team. We are glad you found the process reassuring and friendly and hope you enjoy your new home.
Kind regards,
Chase Buchanan ...
Jan 23,2019
Jan 23,2019
1
people found
this helpful
this helpful
Nick understood that we had to find a property quickly and his professionalism, politeness and communication skills made the difference in transforming a stressful process into a smooth one. I had an excellent experience with renting from Chase Buchanan and I would highly recommend Nick ...
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Comment on agent fees
From my experience they are a little bit lower than other agencies' fees.
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Jan 24, 2019
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Hi Alexandra,
Many thanks for your lovely comments regarding your recent search for a property with Nick. We are delighted that Nick found you a new home so quickly and made it a positive experience.
Kind regards,
Chase Buchanan ...
Jan 04,2019
Jan 04,2019
1
people found
this helpful
this helpful
I've been using Chase Buchanan for years now, and have just had another very positive experience with them. My tenant gave notice on a Thursday, and by the following Tuesday, Chelsea Ryan of Chase in Twickenham contacted me to let me know they'd received a ...
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Comment on agent fees
Absolutely fine - I have a very longstanding arrangement
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Jan 04, 2019
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Dear Beverly,
Thank you very much for leaving a review. It's lovely to hear that you found Chelsea so helpful throughout the process and your continued loyalty is much appreciated.
Kind regards,
Chase Buchanan ...
Lorenc
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 9:50 AM 13/10/2016 by Fiona Oakley
Best Letting Agent in Twickenham 
Thank you very much for posting your positive review, we are delighted we were able to secure you new tenants again so quickly and hope that we have proven that our fees are in line with our excellent service.
Kind regards,
Chase Buchanan