97% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
96% lettings fee satisfaction
Jun 22,2018
Jun 22,2018
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Having not had any previous experience of selling a property, I had no idea of what to expect when I walked into Castles Estate Agents.
After explaining I had a property I wished to put on the market I was promptly introduced to the manager, Mr Stuart Gray and from that moment on it was absolutely plain sailing. That same afternoon Mr Gray came to the property and gave me a valuation that far exceeded my expectations and within two days the property was officially put up for sale. Within a week or so a buyer had made an acceptable offer and the sale process duly began.
Whilst dealing with Mr Gray all my telephone calls and emails were answered politely and promptly. I was kept fully informed of all developments as and when they happened and any concerns I previously had about selling a property quickly evaporated as Mr Gray dealt with all my enquiries in a respectful and professional manner.
Should I ever have another property I wish to sell I would not hesitate to contact Mr Stuart Gray at Castles. He is, without doubt, a first class, five star professional, working for an absolutely first class, five star company. I cannot recommend Mr Gray, or his Edmonton office, highly enough. He and his colleagues were absolutely first class during every aspect of the sale.
After explaining I had a property I wished to put on the market I was promptly introduced to the manager, Mr Stuart Gray and from that moment on it was absolutely plain sailing. That same afternoon Mr Gray came to the property and gave me a valuation that far exceeded my expectations and within two days the property was officially put up for sale. Within a week or so a buyer had made an acceptable offer and the sale process duly began.
Whilst dealing with Mr Gray all my telephone calls and emails were answered politely and promptly. I was kept fully informed of all developments as and when they happened and any concerns I previously had about selling a property quickly evaporated as Mr Gray dealt with all my enquiries in a respectful and professional manner.
Should I ever have another property I wish to sell I would not hesitate to contact Mr Stuart Gray at Castles. He is, without doubt, a first class, five star professional, working for an absolutely first class, five star company. I cannot recommend Mr Gray, or his Edmonton office, highly enough. He and his colleagues were absolutely first class during every aspect of the sale.
Comment on agent fees
Very acceptable, nowhere near what I was expecting to pay.
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Latest Reviews
20th Sep 2022
reviewed by 'Rosa'
11th May 2022
reviewed by 'Cecilia'
14th Apr 2022
reviewed by 'Debby Cheung'
5th Apr 2022
reviewed by 'Helen'
Opening Hours
Address
Castles Estate Agents (London)
438 Hertford Road
Edmonton,London
Greater London
N9 8AB
020 8804 8123
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 100% | £170,000 | £680,000 |
| Lettings | 92% | 96% | £575 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 31 | 0 | 54 | 0 | 50 | 0 | 10 | 0 | 4 | 1 |
Areas covered
- N9
- Ponders End
- N18
- Edmonton
- EN3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Sep 20,2022
Sep 20,2022
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Castles Estates in Edmonton were a real Godsent to us. We were looking for a new flat for my mother and had been struggling to find an agency who wouldn't discriminate blankly against benefits. Victoria was professional, respectful and helpful from the start and with ...
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May 20,2022
May 20,2022
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I recently instructed Castles (the Hertford Road, Edmonton branch) to let out my apartment. Alex and his team were super friendly, efficient and professional, leading me through the whole process and finding a tenant at what was a stressful time for me. All enquiries were ...
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May 12,2022
May 12,2022
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Excellent service! I can't thank Oliver and Portia enough for their expertise, kindness and support from start to end! Thank you!
They were very professional, thorough and understanding throughout the whole process. We've privately rented for 7 years yet this has been the best service we've ...
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May 11,2022
May 11,2022
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Everyone I met at castles, Hertford Rd Edmonton was fantastic, their readiness to help if there’s a problem and never shy away from any situation. They always welcome me with open arms and that made me feel welcome. Their inter-personal services are second to ...
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Apr 14,2022
Apr 14,2022
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I recently rented a flat with Castles. The conduct was professional, friendly, fair and respectful. I always received prompt replies regarding my rental issues and all were taken care immediately. This is an agency i would want to rent or buy again in future!
Special ...
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Apr 05,2022
Apr 05,2022
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I recently rented a flat with Castles using the Edmonton branch and my family have had a long connection using them as an agency. Right from the first meeting with Alex to discuss renting my property, the conduct was very professional and continued so throughout ...
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Nov 26,2021
Nov 26,2021
1
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Very impressed with the service I received
Efficient but low key
Staff were very helpful and understanding - especially Stuart
Would certainly use again and recommend to friends....
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Oct 10,2021
Oct 10,2021
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Since getting into direct contact with Alex at Castles, he's been fantastic & professional. No question was a silly question and he had and continued to help.
I did have an issue with another agent but when I spoke to Alex he resolved this and ensured ...
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Jul 07,2021
Jul 07,2021
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It took me constant chase to finally get a viewing due to their limited office location and lettings agent. After my viewing I gave an offer on 1 bed apartment near Seven sister station with asking pricing. I had to chase again Sertac the letting agent ...
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Jun 30,2021
Jun 30,2021
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They are really professional. Whenever we have an issue with the flat, they always sort it out immediately. Feeling really happy and lucky as we rented flat from them. Many thanks to Alex and his team....
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Jun 17,2021
Jun 17,2021
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Castles estate agent Oliver has helped me move into my new studio & his service and professionalism towards me was brilliant. He is diligent, contactable and helpful.
He supported me through the process of renting my new studio from start to finish. He helped me immensely ...
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Jun 08,2021
Jun 08,2021
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Been a tenant for the last 4 years, recently moved to Stevenage, Castles and all their staff have always looked after us and been professional.
Alex was very helpful in making the checkout and getting our deposit back stress free. And we wish them the best ...
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Jun 08,2021
Jun 08,2021
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Hello,We have been a tenant with Castles for over 10 years.
The service,communication,expertise and guidance was excellent and I cannot rate Alex Philippou Marla and his team highly enough as these guys are the best when it comes to letting.They were professional,...
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Mar 30,2021
Mar 30,2021
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I would like to say a big thank you to Alex (manager Edmonton office) for his continued support and excellent service with the managing of rented property. The communication has always been efficient and have built a good relationship over the years. A massive thanks ...
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Mar 24,2021
Mar 24,2021
1
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Excellent service!! They helped me to find a new house, and they were available at all times and solved all my doubts. Thank you Castles Estate Agents...
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Mar 21,2021
Mar 21,2021
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Castles estate agent alex has helped us move into our new home. He helped us immensely and the process was smooth. His service and professionalism towards us was brilliant. If I could give him 6 stars I would. Thank you Alex for all your help. I ...
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Mar 16,2021
Mar 16,2021
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Excellent and efficient service from start to finish, super friendly staff who made the whole process of securing a place stress free. Responsive and attentive, thanks for everything!...
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Mar 13,2021
Mar 13,2021
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Amazing letting agency, organized, professional, positive attitude. They worked so quick on their feet and helped me every step along the way....
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Mar 11,2021
Mar 11,2021
1
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Best agency ever ,I had a bad experience with my old house and I need it a new house really quickly and Sertac and Fay helped me to find the perfect place and I can’t say Thank you enough for that ,I HIGHLY RECOMMEND ,...
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Mar 09,2021
Mar 09,2021
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After a long drawn out process with a potential buyer with someone else we decided to enlist Castles to help with the sale of my late parents house. Stuart, Noff & Farid were fabulous from beginning to end. They managed to achieve a higher sale price ...
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Mar 10, 2021
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Thank you for your kind words and thank you for the opportunity in selling your late parents property. We are very pleased you where happy with our service. We are still here to help you if you need advice on your current purchase. ...
Mar 08,2021
Mar 08,2021
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I used Castles to sell my late mother's house during 2020, Stuart was very honest, efficient and helpful. Would recommend Castles to anyone considering selling. They took all the pressure away at what is a stressful time....
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Mar 10, 2021
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Thank you for your kind words. It was a pleasure dealing with you and thank you for choosing castles to sell your property. All the best to you and the family for the future. ...
Mar 08,2021
Mar 08,2021
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Stuart was efficient, knowledgeable and thorough throughout. He went over and above what was expected from an estate agent. Highly recommended....
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Mar 10, 2021
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Thank you for writing a nice review. We all went through a lot to make this happen but we got there in the end. It was good talking to you all the other day and i am really pleased that you are happy in your new home. ...
Feb 06,2021
Feb 06,2021
1
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Castles sold my house for me in june 2020.Stuart was excellent friendly and very professional.Any problems and they were there to help ,even recommended someone who could take some junk away for me ....
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Dec 13,2020
Dec 13,2020
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I would like to thank you Alex on castles Edmonton branch manager. This is second time I m renting property from castle estate agent.Alex was really nice to us. He was helpful, professional and tried his best to find nice property for me. All ...
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Dec 13,2020
Dec 13,2020
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We recently sold our home and Castles displayed excellent customer service and went above and beyond throughout the whole process. I would especially like to say a big thank to Stuart who personally put in a lot of time and effort. If you are buying ...
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Dec 10,2020
Dec 10,2020
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I had the pleasure of meeting the Castles team while looking for a flat a few months ago. I was in close contact with Fay, who was always eager to help and provided very valuable information and support. Following acceptance of my offer, Fay and ...
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Dec 09,2020
Dec 09,2020
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Sertac and Alex were really helpful in finding me a suitable property to let. The kept me up to date with details and new property alerts. When i found a property they made the process seamless from the viewing to the moving in. Thanks both...
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Nov 16,2020
Nov 16,2020
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WE sold my late mothers house through Castles.
Stuart was very professional with the viewings and the sale, he was supportive and understanding at a difficult time.
Very impressed with the level of service, and would highly recommend Castles to anyone in our position....
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Nov 13,2020
Nov 13,2020
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Sold my property in the height of the lockdown . We were at the point of declaring interest in February when the lockdown stopped everything . Added to this my initial buyer pulled out. Luckily Castles had another buyer on standby who had already physically seen the ...
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Nov 11,2020
Nov 11,2020
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We sold a flat through Castles. The actual sale was agreed very quickly within four weeks but actually took quite some time to complete because we were selling to a local authority, However Stuart from Castles communicated regularly and clearly which was particularly helpful as ...
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Alex
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Stuart
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Sertac
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Tenant Fees
Tenant Fees and Permitted Payments* Holding deposits - a maximum of 1 week’s rent
* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above
* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT
* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs
* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax
* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate
* Reasonable costs for the replacement f lost keys or other security devices. Last updated at 05/06/2019, 12:52 PM by David Edgar
Complaints Procedure
No procedure set.
Last updated at 9:30 AM 22/03/2018 by allAgents
Best Estate Agent in N9 
Best Letting Agent in N9 
