0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Aug 10,2012
Aug 10,2012
10
people found
this helpful
this helpful
There are many flaws within this company, no least their awful customer service and complete lack of manners and respect for their tenants. If they don't like what your saying they just hang up. They are very nice up until after you have signed the contract and given them their money.
They consistently lie, loose keys, delay responses, theres a massive lack of communication within the company and will simply ignore emails that means they have to do something.
Leave repairs untouched for months stating that "no one else has complained about this", even when we knew everyone in the house had done so.
Also saying the same for repairs that needed doing in peoples bedrooms, so why would anyone else report this?
An instance of this lack of repair is the shower is broken (which to this day needs fixing), but instead they send people around to paint the back fence and re-tile the floor, as they have viewings on the way, they don't care about current tenants only about getting more money into their bank.
They say they have regular cleaners, which they do, but they rarely come around (once every 2 months at most) and seem to only do so when there is a viewing the next day.
When they do come, they throw things away that are still of use, move things for the sake of it, and smoke in what they said was a none smoking house.
They lied about reference fees saying they would never charge an amount when being a reference. Yet at the end of my tenancy they turned and asked for £35 for a pre written letter.
Upon my move in date they discovered they had lost the keys, promised to fix the problem in 2 days, rang up, they then said a week, this week passed i had to then move in to find nothing had been done. Which resulted in me and my father fitting a new lock our selfs and having to claim the money back of them and deliver them the spare key, to which the boss complained that £25 was a bit too expensive despite the fact we fitted it for free!
They also on several occasions do not ask or give any warning about viewings, they simply knock on your door and at other times don't even bother knocking.
In short, if you would like to be respected and have some peace of mind do not stay with these people, everyone who has lived in this house with me has agree'd they would never stay with these people again.
They consistently lie, loose keys, delay responses, theres a massive lack of communication within the company and will simply ignore emails that means they have to do something.
Leave repairs untouched for months stating that "no one else has complained about this", even when we knew everyone in the house had done so.
Also saying the same for repairs that needed doing in peoples bedrooms, so why would anyone else report this?
An instance of this lack of repair is the shower is broken (which to this day needs fixing), but instead they send people around to paint the back fence and re-tile the floor, as they have viewings on the way, they don't care about current tenants only about getting more money into their bank.
They say they have regular cleaners, which they do, but they rarely come around (once every 2 months at most) and seem to only do so when there is a viewing the next day.
When they do come, they throw things away that are still of use, move things for the sake of it, and smoke in what they said was a none smoking house.
They lied about reference fees saying they would never charge an amount when being a reference. Yet at the end of my tenancy they turned and asked for £35 for a pre written letter.
Upon my move in date they discovered they had lost the keys, promised to fix the problem in 2 days, rang up, they then said a week, this week passed i had to then move in to find nothing had been done. Which resulted in me and my father fitting a new lock our selfs and having to claim the money back of them and deliver them the spare key, to which the boss complained that £25 was a bit too expensive despite the fact we fitted it for free!
They also on several occasions do not ask or give any warning about viewings, they simply knock on your door and at other times don't even bother knocking.
In short, if you would like to be respected and have some peace of mind do not stay with these people, everyone who has lived in this house with me has agree'd they would never stay with these people again.
What agent could do to change your mind?
If only they had some common decency i would give them a far better review, but it is so obvious they don't care for their customers, you have to fight for everything. The house would've been okay value, but this completely ruins it, and frankly i am very happy to be leaving never to return!Attached Filesnbsp;
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Latest Reviews
26th Sep 2016
reviewed by 'Colin'
10th Jul 2016
reviewed by 'tenant'
14th Nov 2015
reviewed by 'Magdalena'
14th Sep 2015
reviewed by 'Disappointed'
16th Feb 2015
reviewed by 'unhappy'
22nd Oct 2014
reviewed by 'Sophie'
Opening Hours
Address
WSC Estates
82 King StreetManchester City Centre
Manchester
Greater Manchester
M2 4WQ
0844 493 1493
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 50% | £325 | £975 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 4 | 5 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 26,2016
Sep 26,2016
4
people found
this helpful
this helpful
Definitely a company to avoid, red warning flags everywhere.
Had hoped to rent an apartment from them. They demanded full payment asap but could not provide details of their Deposit Protection Scheme. There seems to be no membership of any association (ARLA, MNAEA, Ombudsman scheme) ...
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Comment on agent fees
Thankfully didn't get scammed into paying them
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Apr 01, 2020
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(2)
I rented with WSC- estates until the end of 2015. After contacting them repeatedly I still have never received my deposit back, or any communication regarding it. ...
Jul 10,2016
Jul 10,2016
2
people found
this helpful
this helpful
Very aggressive! Broke into the house without notification several times. Failed to pick up the phone when we were calling about the alarm. Claimed that we broke things that we didnt even touch. Unporfessional! If you decide to take the property in that egency you ...
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Comment on agent fees
very bad
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Nov 14,2015
Nov 14,2015
3
people found
this helpful
this helpful
This agency is a nightmare, very unprofessional. Living 2 weeks unpacked, contract signed for a furnished. Landlord promissing on a phone, then just not showing up, or not picking up the phone.
Worst agency i ever dealt with! And Landlord of course....
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Sep 14,2015
Sep 14,2015
1
people found
this helpful
this helpful
Booked a viewing, travelled over one hundred miles for viewing due to take place in the evening. Was left standing for half an hour only to be told that the property was sold earlier that day. We were given absolutely no notice. Left disappointed and ...
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Feb 16,2015
Feb 16,2015
3
people found
this helpful
this helpful
Terrible. Awful. Horrific.
At the beginning the agency was OK, up until the contract was signed.
The property was not ready until 3 weeks after rent was paid already, the repairs were rarely fixed, no picking up the telephone in the agency, frequent ''breaking ins'', until ...
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What agent could do to change your mind?
Be a decent human being and fix the toilet allowing us to live in what we pay for - answer their phones - not break in! Send an email, a text... notify us of your arrival! Is it really that hard to do? After all, you do get a large amount of money for not doing anything...Attached Filesnbsp;
Attachments
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Oct 22,2014
Oct 22,2014
1
people found
this helpful
this helpful
The ladys in the office have been extremley helpfull. I believe they are called gina and arrisa and they have made my experience with WSC Estates most pleasurable as i was in quite a hurry to get a property sorted as i have recently moved ...
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Oct 22,2014
Oct 22,2014
0
people found
this helpful
this helpful
I rented a property a while back with this company and found them to be very pleasant and helpful. I have rented in the past with other agencies and found them not very helpful, but WSC Estates were good to me. They always informed me ...
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Mar 31,2014
Mar 31,2014
2
people found
this helpful
this helpful
These landlords are quite bad. They fail to make any repairs within a reasonable timeframe (several months), even when not repairing things could endanger the safety of the tenant. Refuse to believe the tenant that certain things are broken. Come round for viewings with no ...
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Jul 29,2013
Jul 29,2013
0
people found
this helpful
this helpful
Helpful and friendly, our move in process went very smooth, but had some unanswered e-mails and it took a while for some issues to be sorted out (up to daily telephone calls to chase things up). Move out process again smooth, no problems, deposit received ...
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Jul 22,2013
Jul 22,2013
3
people found
this helpful
this helpful
This estate agency is extremely friendly and nice with you until the transfer of cash. At which point they do not reply to messages, they do not help you contact the landlord, they put the phone down on you when you ask for help. They ...
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Sep 10,2012
Sep 10,2012
6
people found
this helpful
this helpful
Awful customer relationship, increase fees without informing and claim they have donse so (accuse you of liaing), dont retrun phone calls. Don`t use them....
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Aug 10,2012
Aug 10,2012
10
people found
this helpful
this helpful
There are many flaws within this company, no least their awful customer service and complete lack of manners and respect for their tenants. If they don't like what your saying they just hang up. They are very nice up until after you have signed the ...
read full review
read full review
What agent could do to change your mind?
If only they had some common decency i would give them a far better review, but it is so obvious they don't care for their customers, you have to fight for everything. The house would've been okay value, but this completely ruins it, and frankly i am very happy to be leaving never to return!Attached Filesnbsp;
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No fees information available
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