London Bridge \/ Clapham Office, London, SE1
5/5, 2 reviews
94% recommended
88% lettings valuation accuracy
92% lettings fee satisfaction
Black Katz | Properties to rent in London | Flats to Rent in London

“I am without warm water for more 2 weeks now! Stay ......”

Share on :
Aug 10,2012
Minithumbdown
By: 'London'
Aug 10,2012
6 people found
this helpful
I am without warm water for more 2 weeks now! Stay away from Black Katz! Before you sign the contract, they are friendly and helpful, however, as soon as you sign a contract with them, they do not care about their tenants anymore! 2 weeks ago my boiler broke down. After an initial attempt to repair it by an independent engineer and another British Gas engineer, it took BlackKatz another week to arrange for an electrician to come and have a look at the boiler. It turned out some parts had to be ordered to repair it. However, it apparently took Black Katz another few days to communicate the issue to the landlord. Also, I am living alone and cannot take days off from work - Black Katz reassured me that they would arrange for an engineer to come during the evening hours, which did not happen. Instead I had to make my way to their office in London Bridge before work and collect my keys in the evening. I have no idea what the engineers, who were (thanks to Black Katz) left alone in my flat were doing, but repairing my boiler clearly was NOT on the to-do list.
I had to continuously chase Black Katz to get them to do something, they did not communicate the issue properly to the landlord, they are not helpful at all and just leave their tenants alone.

Do not be tricked into signing a contract with Black Katz. They are friendly in the beginning, but a nightmare to deal with once you signed the contract!
What agent could do to change your mind?
They could repair my boiler!!!!
Attached Filesnbsp;
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Angry Former Tenant
Aug 10, 2012
It's so true. All they care about is the money they make from the initial contract signing and then they become such a nightmare to deal with. They have been rude and verbally abusive to me each time I've rung them or emailed them and Chris, a manager in their West Hampstead branch insulted me and raised his voice to me over the telephone, not even listening to my point of view as a client or trying to meet my needs. Worst company I have ever dealt with and they really need to work on their customer service!!

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 2
Featured Review
a
reviewed by 'Rozmin Fazal'
“We have been very pleased with Blackkatz as their service has been very efficient and professional Been with them for ......”
Featured Review
a
reviewed by 'Lorcan'
“Black Katz were extremely accommodating and professional in their service and being forthcoming with all details. Tim Perkins exemplifies that ......”
Featured Review
a
reviewed by 'Connor Duke'
“Very responsive and professional.Tim and Erika went out of their way to help us find and settle into our ......”
Featured Review
a
reviewed by 'Sotiria'
“Excellent service:)Michelle and Tim were professional and speedy to get me the property I wanted to rent within one ......”
Featured Review
a
reviewed by 'Grace Horan'
“Prompt response to emails. Accommodated our numerous questions and offered an extension for getting documents to them due to issues ......”
16th Aug 2024
reviewed by 'Hessam'
“Alessandro is the sales agent who was helping us. He was Transparent about everything. He made the process understandable and ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Black Katz
78 Borough High Street
London Bridge,London
Greater London
SE1 1LL
020 7403 5010

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 88% 92% £700 £2,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 0 97 9 0 0 0 0 19 0
Areas covered
  • SE1
  • South East London
  • SE17
  • South London
  • SE16
  • Central London
  • SE11
  • SE8
  • SE15
  • SE13
  • EC4
  • E14
  • SE22
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Lettings TPOS SAGEagent
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
View more properties
Images & Videos
Black Katz Image 1
Camden West Central Office, NW1
Islington \/ East \/ Crouch Office, N1
London Bridge \/ Clapham Office, SE1
West Hampstead, NW6
Featured Review
a

“Recommending Blackkatz as letting agents...”

Share on :
Sep 16,2022
Minithumbup
upload your photo
Alex
By: 'Rozmin Fazal'
Sep 16,2022
0 people found
this helpful
We have been very pleased with Blackkatz as their service has been very efficient and professional Been with them for over 15 years and their service has been excellent...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Sep 20, 2022
View all comments (1)
Rozmin, Many thanks for the review, really pleased you are happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...
Featured Review
a

“Professional and accommodating...”

Share on :
Feb 07,2022
Minithumbup
upload your photo
Tim
By: 'Lorcan'
Feb 07,2022
0 people found
this helpful
Black Katz were extremely accommodating and professional in their service and being forthcoming with all details. Tim Perkins exemplifies that service and I would recommend this estate agents to anyone in need of an efficient process in helping their house hunt....
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Feb 14, 2022
View all comments (1)
Lorcan, Many thanks for your review, it is much appreciated. Tim will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...
Featured Review
a

“Very responsive and professional...”

Share on :
Aug 13,2021
Minithumbup
upload your photo
Tim
Staff profile picture
Erika
By: 'Connor Duke'
Aug 13,2021
0 people found
this helpful
Very responsive and professional. Tim and Erika went out of their way to help us find and settle into our new place....
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Aug 19, 2021
View all comments (1)
Connor, Really appreciate your review. Tim and Erika will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...
Featured Review
a

“Excellent service:)Michelle and Tim were prof......”

Share on :
Aug 09,2021
Minithumbup
upload your photo
Tim
upload your photo
Michelle Vanderhyde
By: 'Sotiria'
Aug 09,2021
0 people found
this helpful
Excellent service:)Michelle and Tim were professional and speedy to get me the property I wanted to rent within one week ! Thank you so much guys ☺️...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Aug 12, 2021
View all comments (1)
Sotiria, Many thankd for your review. Michelle and Tim will really appreciate your comments. Pleased you were happy with the service. Regards, Andrew Andrew Black Director ...
Featured Review
a

“Prompt response to emails. Accommodated our ......”

Share on :
Apr 29,2021
Minithumbup
upload your photo
Vincenzo
By: 'Grace Horan'
Apr 29,2021
0 people found
this helpful
Prompt response to emails. Accommodated our numerous questions and offered an extension for getting documents to them due to issues with my employers systems. Vince was lovely when we met in person and took another video of the flat for us at short notice....
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
May 03, 2021
View all comments (1)
Grace, Thanks for your review. Vince will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Thanks Alessandro for assisting in the renting process....”

Share on :
Aug 16,2024
Minithumbup
upload your photo
Alex
By: 'Hessam'
Aug 16,2024
0 people found
this helpful
Alessandro is the sales agent who was helping us. He was Transparent about everything. He made the process understandable and swift....
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Aug 17, 2024
View all comments (1)
Hessam, Many thanks for the review. Really pleased you were happy with the service of Alessandro. Thanks again. Regards, Andrew Andrew Black Director ...

“As first time renters and uni students we wer......”

Share on :
Jul 14,2023
Minithumbup
By: 'Letitia Lovatt'
Jul 14,2023
0 people found
this helpful
As first time renters and uni students we were a little out of our comfort zone but the communication, knowledge and advice shown by the members of the team we talked to put us at ease. Every stage of the process was easy and well ...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Jul 17, 2023
View all comments (1)
Letitia, Many thanks for your review. The London Bridge Team will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Everyone was so lovely and helpful throughout......”

Share on :
May 03,2023
Minithumbup
upload your photo
Amy
By: 'Morgan'
May 03,2023
0 people found
this helpful
Everyone was so lovely and helpful throughout the process. Amy was really understanding and friendly and made out lives so much easier....
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
May 08, 2023
View all comments (1)
Morgan, Many thanks for your review. Amy will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Illegal Deposit Deductions...”

Share on :
Jul 30,2021
Minithumbdown
By: 'Molly Derbyshire'
Jul 30,2021
4 people found
this helpful
Black Katz took advantage of us moving out during the first lockdown. We have an email from them confirming that if we used their recommended cleaners they would guarantee the clean. The clean was not up to standard and the Landlord deducted the same cost ...
read full review
Comments (2) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Aug 18, 2021
View all comments (2)
Molly, We have now fully looked into your complaint. We will email you directly with a response and hope you find this acceptable. We are sorry you felt the need to complain and wish you well for the future. Regards, Andrew Andrew Black Director ...

“Black Katz...”

Share on :
Apr 23,2021
Minithumbup
By: 'philip'
Apr 23,2021
0 people found
this helpful
Hi had a great experience , the staff were polite and very attentive to what we were looking for. They showed us a good variety of flats and we were able to make up our minds much quicker than we anticipated . Really good service which I ...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
May 03, 2021
View all comments (1)
Philip, Many thanks for your review, the team will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Excellent service, many thanks....”

Share on :
Apr 23,2021
Minithumbup
upload your photo
Alex
By: 'Keith'
Apr 23,2021
1 people found
this helpful
Excellent service in renting my property in SE1. Professional, responsive communication and resolved any issues will definitely use again and recommend....
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Apr 26, 2021
View all comments (1)
Keith, Many thanks for your review. Really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Really great experience!...”

Share on :
Sep 24,2020
Minithumbup
By: 'Lucia'
Sep 24,2020
0 people found
this helpful
We had 2 weeks to find and move to a new place, Black Katz made it really easy for us! They showed us a lot of properties until we found the one we liked. Then the admin team was incredibly helpful with all the paperwork and ...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Sep 28, 2020
View all comments (1)
Lucia, Many thanks for your positive review it is much appreciated. Pleased you were happy with the service. Regards, Andrew Black Director ...

“Excellent, prompt and efficient service. Patr......”

Share on :
Aug 20,2020
Minithumbup
By: 'Dipika'
Aug 20,2020
0 people found
this helpful
Excellent, prompt and efficient service. Patricia was very helpful at all times. I highly recommend Black Katz London Bridge. I have used them for a few years and I have always been pleased with their service....
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Aug 24, 2020
View all comments (1)
Dipika, Many thanks for your great review. Really pleased you are happy and been using us over the years. Patricia is a very good and very hard working member of the team. Thanks again. Regards, Andrew Black Director ...

“Fantastic Service from estate agent showing u......”

Share on :
Aug 13,2020
Minithumbup
upload your photo
Tim
By: 'Caz'
Aug 13,2020
0 people found
this helpful
Fantastic Service from estate agent showing us around properties and being incredibly flexible, helpful and resourceful to find us a great property at a good price, to highly efficient, clear and available administrative department easing us through the tenancy application and pre-tenancy process....
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Aug 14, 2020
View all comments (1)
Caz, Many thanks for your review. These are challenging times but we are determined to still provide the best possible service. Thanks again. Regards, Andrew Black Director ...

“Amazing Experience! Alex, Sandro & Patricia ......”

Share on :
Aug 11,2020
Minithumbup
upload your photo
Alex
By: 'Petra'
Aug 11,2020
0 people found
this helpful
Amazing Experience! Alex, Sandro & Patricia let my flat in 2 days to high quality tenants with communication to a high standard. The transition was smooth and professional. I am very pleased with this service and would recommend to everyone!...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Aug 14, 2020
View all comments (1)
Petra, Many thanks for your review. Really pleased you were happy with the service and in particular Alex, Sandro and Patricia. Thnaks again. Regards, Andrew Black Director ...

“Optimal Service...”

Share on :
Jul 22,2020
Minithumbup
upload your photo
Michelle Vanderhyde
By: 'Fabrizio'
Jul 22,2020
1 people found
this helpful
It's almost two years that me and my girlfriend moved into a flat that was listed by Black Katz (London Bridge) and we always had an amazing experience. The service Michelle provides to us is just excellent and we were always supported in our issues ...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Jul 27, 2020
View all comments (1)
Fabrizio, Many thanks for your review. We are really pleased you are happy with the service received and especially with Michelle who is a great member of the team. Thanks again. Regards, Andrew Black Director ...

“Smooth experience searching for a property to rent...”

Share on :
Oct 15,2019
Minithumbup
upload your photo
Michelle Vanderhyde
By: 'Matteo'
Oct 15,2019
0 people found
this helpful
Really nice experience in finding the proper apartment to rent. Clear process and with them I didn't feel at all the usual hassle and stress searching for apartments in a big city such as London. Really happy to have found Sandro, who was really professional ...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Oct 18, 2019
View all comments (1)
Matteo, Many thanks for your review, really pleased you had a good experienced. Sandro is a great member of the team. Thanks again. Regards, Andrew Black Director ...

“Excellent service, we were always kept in the......”

Share on :
Sep 06,2019
Minithumbup
upload your photo
Michelle Vanderhyde
By: 'Ashish'
Sep 06,2019
0 people found
this helpful
Excellent service, we were always kept in the loop as to what was going on. In particular Sandro and Michelle were extremely helpful, with Sandro helping us getting the offer through ASAP and Michelle handling all our pre-tenancy enquiries!...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Sep 12, 2019
View all comments (1)
Ashish, many thanks for your great review. Really pleased you were happy with service you received from Sandro and Michelle, both great members of the team. Will let them know you were happy. Many thanks again. Regards, Andrew Black Director ...

“Made the whole process fast and easy...”

Share on :
Aug 14,2019
Minithumbup
upload your photo
Vincenzo
upload your photo
Michelle Vanderhyde
By: 'Jessamyn'
Aug 14,2019
1 people found
this helpful
After our offer being held and then declined by a private landlord, we ended up having a very short amount of time in which to find a flat: Vincent was incredibly helpful, understood exactly what we were looking for and arranged several viewings in a ...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Aug 17, 2019
View all comments (1)
Jessamyn, Many thanks for your positive review. Really pleased you had a great experience with Vincent and Michelle. Thanks again for your review, much appreciated. Regards, Andrew Black Director ...

“Tim was super helpful showing us the property......”

Share on :
Jul 14,2019
Minithumbup
upload your photo
Tim
By: 'Grace'
Jul 14,2019
0 people found
this helpful
Tim was super helpful showing us the property out of hours. Gave us lots of information and pleasant, easy to contact estate agent. Michelle guided us through all the admin and was very prompt and pleasant with emails. She gave us a lot of trust ...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Jul 15, 2019
View all comments (1)
Grace, Many thanks for your review, it is much appreciated. Tim and Michelle work really hard at providing the best possible service so it's great to get this feedback. Thanks again. Regards, Andrew Black Director ...

“The only agent I use!...”

Share on :
Apr 12,2019
Minithumbup
upload your photo
Michelle Vanderhyde
upload your photo
Tim
By: 'Sam'
Apr 12,2019
0 people found
this helpful
I came across BlackKatz years ago when I was desperately searching for a place to stay after a bad experience with one of London's bigger agents. The staff at the London Bridge branch were lovely then, as they were this time around. Tim took the ...
read full review
Comment on agent fees
Lower than some of the bigger names, gets you more in terms of service.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Andrew Black
Apr 19, 2019
View all comments (1)
Sam, Many thanks for your comments, much appreciated. Really pleased you are happy with the service you received. Regards, Andrew Black Director ...

“Simple and quick...”

Share on :
Sep 17,2018
Minithumbup
By: 'Izzy'
Sep 17,2018
0 people found
this helpful
All staff members we worked with were informative and helpful, the whole process of renting was made easy and quick. Any information we asked for was provided and all questions were answered quickly as well. Would definitely recommend to other people looking to rent....
read full review
Comment on agent fees
The fees we paid were the same as my friends using other estate agents have paid, I believe they are reasonable.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent overall...”

Share on :
Aug 18,2018
Minithumbup
upload your photo
Vincenzo
By: 'Caroline'
Aug 18,2018
0 people found
this helpful
One of our best experiences with a letting agency. The whole process of renting the house was smooth and easy. Vincenzo went out of his way to find us a place which match our price and requirements, which ended up exceeding our expectations. Patricia was ...
read full review
Comment on agent fees
No hidden fees and nothing out of the ordinary.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service...”

Share on :
Jul 21,2018
Minithumbup
upload your photo
Michelle Vanderhyde
By: 'Alice'
Jul 21,2018
0 people found
this helpful
Michelle helped us to secure the property and made moving in a smooth and efficient process. She was very kind and willing to answer any of our questions....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Efficient, pleasant service...”

Share on :
Apr 09,2018
Minithumbup
By: 'tanya'
Apr 09,2018
1 people found
this helpful
We used Black Katz in February 2018 to find a tenant and all their staff were a pleasure to work with. Our new tenant also mentioned that their service was good, no hidden fees etc....
read full review
Comment on agent fees
Good fees (5%) for a first-time customer.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Astig and Patricia were absolutely amazing during the entire process ......”

Share on :
Aug 17,2017
Minithumbup
By: 'Isabel'
Aug 17,2017
1 people found
this helpful
Astig and Patricia were absolutely amazing during the entire process of renting my flat. Astig explained everything about the process and how much I would have to pay, when and why. This transparency was something I totally appreciated and that made a major difference, after ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Giuseppe played a huge role in helping us find our ......”

Share on :
Aug 01,2017
Minithumbup
upload your photo
Michelle Vanderhyde
By: 'Bethany'
Aug 01,2017
0 people found
this helpful
Giuseppe played a huge role in helping us find our home for the next stage of our student lives. He recommended this lovely big house to us by listening to what we were looking for - he found our house for us rather than us ...
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review
Was this helpful? Yes

“The team under the leadership of Alex were absolutely excellent. ......”

Share on :
Jul 08,2017
Minithumbup
upload your photo
Michelle Vanderhyde
upload your photo
Vincenzo
By: 'Stephen'
Jul 08,2017
0 people found
this helpful
The team under the leadership of Alex were absolutely excellent. Thank you to everyone for their swift action. Very impressed!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I am very happy I ran into Vince. Exceptional service ......”

Share on :
Jul 07,2017
Minithumbup
upload your photo
Vincenzo
upload your photo
Michelle Vanderhyde
By: 'Andreas'
Jul 07,2017
0 people found
this helpful
I am very happy I ran into Vince. Exceptional service provided, helped me out outside business hours, he was very approachable, if busy returned phone calls / text msgs same day. Showed fingertip feeling through giving me a call to let me know that there is ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Black Katz offered an amazing service throughout my flat search ......”

Share on :
Apr 25,2017
Minithumbup
upload your photo
Alexandra
By: 'CC.'
Apr 25,2017
0 people found
this helpful
Black Katz offered an amazing service throughout my flat search and were very efficient. A special thank you to Alexandra who went above and beyond to find us a lovely place to call home....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
No image available Michelle Vanderhyde
(32)
No image available Alex
(11)
No image available Tim
(9)
No image available Vincenzo
(8)
No image available Alexandra
(2)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:28 PM 24/03/2017 by Giuseppe Martellone

Awards won by Black Katz, London SE1 1LL



Get in touch with

Black Katz

Branch - London Bridge \/ Clapham Office, London, SE1

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn