0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Jun 18,2018
Jun 18,2018
2
people found
this helpful
this helpful
Complete waste of time from start 2 finish. They lie, have no concern for you only your money. Slow to relay important information. Did not advertise property as they say on website. Read small print before signing on the dotted line. Took our money way after contract had ended. Disgusting customer service.
Comment on agent fees
Bad
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Jun 03, 2019
Very poor service, recently rented the property the agent is not at all aware what is working nd not working in the property. The property is not even registered don’t understand if this a fraud or plain negligence, if I drop an email the agent is never available it’s always next day and then another day. There not even a inlet nd outlet provided for washing machine , damp patches on wall , hob doesn’t work, meter is not registered. And to my surprise no one has idea about all this. Biggest mistake to go with these guys. No matter how much problem a tenant is facing even after paying all the money your work is never prioritied. Will be just waiting 2 more days otherwise will be going to consumer court . Not mentioned property was listed as zero deposit still they took 6 weeks deposit nd I paid but after facing so many issues now thinking weather I should have trusted Stephenson Browne afterall Jun 18, 2018
Im sorry to see this review. I would like to understand what exactly happened so I can look into it for you. Could you please email me on the email address provided and I will investigate. We very rarely get poor reviews as you will see so Im surprised to see this, but happy to give it my immediate attention.
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Latest Reviews
7th Sep 2020
reviewed by 'Charlotte'
19th Aug 2019
reviewed by 'Michele'
26th Jul 2018
reviewed by 'Isaac'
18th Jun 2018
reviewed by 'Andy'
5th Oct 2017
reviewed by 'John'
4th Aug 2017
reviewed by 'Jan'
Opening Hours
Address
Stephenson Browne
13 Crewe Road
Stoke on Trent
Staffordshire
ST7 2EW
01270 883130
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £130,000 | £240,000 |
| Lettings | 100% | 99% | £400 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 1 | 0 | 1 | 0 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Estate agents
Latest Properties
No Properties
Sep 07,2020
Sep 07,2020
0
people found
this helpful
this helpful
Today was supposed to be our first experience with this company. After a missed call and a voicemail telling us to phone back the estate agents half an hour before our viewing call back X5 attempts - trying to call back 30 seconds after missed call. ...
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Aug 19,2019
Aug 19,2019
0
people found
this helpful
this helpful
I arranged to view a rental today in Trentham but had no confirmation so rang to confirm. So disappointed to be told that no I couldn't view as they'd received an application!??...I would have turned up not knowing this had I not rang...with ...
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Jul 26,2018
Jul 26,2018
0
people found
this helpful
this helpful
I have had a very positive and fulfilling experience renting with Stephensons Browne. They have been very helpful, going out of their way to help me to settle and are prompt in answering emails....
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Comment on agent fees
Good
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Yes
Jun 18,2018
Jun 18,2018
2
people found
this helpful
this helpful
Complete waste of time from start 2 finish. They lie, have no concern for you only your money. Slow to relay important information. Did not advertise property as they say on website. Read small print before signing on the dotted line. Took our money way after ...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Jun 03, 2019
View all comments
(2)
Very poor service, recently rented the property the agent is not at all aware what is working nd not working in the property. The property is not even registered don’t understand if this a fraud or plain negligence, if I drop an email the agent is never available it’s always next day and then another day. There not even a inlet nd outlet provided for washing machine , damp patches on wall , hob doesn’t work, meter is not registered. And to my surprise no one has idea about all this. Bigges ...
Oct 05,2017
Oct 05,2017
2
people found
this helpful
this helpful
Not very responsive to emails , lazy daisy - and after the sale they do not want to know or answer questions after the sale . Even if there had been potential breaches in contract...
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Comment on agent fees
Average
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Yes
Aug 04,2017
Aug 04,2017
0
people found
this helpful
this helpful
We needed to rent a house in a hurry, and were new to Staffordshire, and Alex and team were extremely helpful and understanding; nothing was too much trouble. Alex was prompt, friendly and efficient and the tenancy went really smoothly. We would recommend for any-one ...
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Comment on agent fees
Very reasonable
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Jan 09,2014
Jan 09,2014
4
people found
this helpful
this helpful
Poor service. Rented for nearly 4 years. They were very unprofessional they have no interest in the tenant only the landlord and the rent. Will not use them again or recomemnd them to anyone....
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What agent could do to change your mind?
Been more professional and not go back on their word.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
