Cairds Estate Agents
Epsom-Sales, Epsom, KT19
4.7/5, 45 reviews
93% recommended
96% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“Really poor service...”

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Jun 15,2018
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Bethany
By: 'Ann'
Jun 15,2018
1 people found
this helpful
Really disappointing. Promised weekly progress calls and feedback on sale. I was always chasing.
Swapped agents got an offer instantly.
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By: Simon Caird
Jun 17, 2018
Ann so sorry to receive your post and apologise for not meeting your expectations. We value your feedback good and bad and will be retraining the individual to the valid points. We are always willing do better. With sign, the other agent overlay their sign on our post & sign therefore on removal the other agent will need to provide their post and fixings.
Please contact myself personally to address and discuss the matter as we genuinely care as a family business.
regards, Simon Caird
Director

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Latest Reviews

View all Reviews 45
19th Sep 2020
reviewed by 'Rick'
“From start to finish of the process, I was struck by the enthusiasm and professionalism of this company. Simon inspires ......”
2nd Jun 2020
reviewed by 'Mr'
“Fantastic from valuation through to completion. The whole team were great and a pleasure to deal with. In truth i ......”
15th Oct 2019
reviewed by 'Laura'
“I have just recently purchased a property with Cairds. The service was fantastic especially Thomas who i dealt with from ......”
14th Oct 2019
reviewed by 'Kathleen'
“I have just sold my property through Cairds and found all members of staff very helpful and professional. Thomas was ......”
13th Sep 2019
reviewed by 'Shaun'
“Our experience with Cairds Epsom was excellent. The service received from Luke their branch manager was first class. Always on ......”
10th May 2019
reviewed by 'Graham'
“Cairds provided an excellent service throughout the buying process and I would like to thank Stephen Goldstraw in particular who ......”
Opening Hours
  • Monday: 09.00 - 19.00
  • Tuesday: 09.00 - 19.00
  • Wednesday: 09.00 - 19.00
  • Thursday: 09.00 - 19.00
  • Friday: 09.00 - 19.00
  • Saturday: 09.00 - 19.00
  • Sunday: 10.00 - 16.00
Address

Cairds Estate Agents
128-130 High Street
Epsom
Surrey
KT19 8BT
01372 743033

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 100% £313,500 £920,000
Lettings 100% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 0 32 0 8 1 2 1
Areas covered
  • KT17
  • Epsom, Yule
  • KT18
  • Taddworth
  • KT19
  • KT20
  • KT21
  • KT10
  • KT22
  • SM7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS The Guild
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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Ashtead, KT21
Epsom-Lettings, KT18
Epsom-Sales, KT19

“Excellent Service...”

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Sep 19,2020
Minithumbup
By: 'Rick'
Sep 19,2020
1 people found
this helpful
From start to finish of the process, I was struck by the enthusiasm and professionalism of this company. Simon inspires confidence and his team delivers. The structure of the sales team means you can always speak to someone with knowledge of your property. Most of ...
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“Fantastic from valuation through to completio......”

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Jun 02,2020
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Luke
By: 'Mr'
Jun 02,2020
0 people found
this helpful
Fantastic from valuation through to completion. The whole team were great and a pleasure to deal with. In truth i instructed a competitor of theirs in the first instance and wished i hadn't. They were very rude, didn't offer any constructive advice and felt like ...
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“Fantastic Service! Happy buyer!...”

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Oct 15,2019
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Thomas
By: 'Laura'
Oct 15,2019
0 people found
this helpful
I have just recently purchased a property with Cairds. The service was fantastic especially Thomas who i dealt with from the very beginning. He was extremely helpful and approachable went out of his way to ensure everything ran efficiently and without a glitch! Would highly ...
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“Sale of 189 Great Tattenhams...”

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Oct 14,2019
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Thomas
By: 'Kathleen'
Oct 14,2019
0 people found
this helpful
I have just sold my property through Cairds and found all members of staff very helpful and professional. Thomas was the individual who helped the most with the sale, which was finalised in an efficient way....
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“Our experience with Cairds Epsom was excellen......”

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Sep 13,2019
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Luke
By: 'Shaun'
Sep 13,2019
0 people found
this helpful
Our experience with Cairds Epsom was excellent. The service received from Luke their branch manager was first class. Always on hand to support and offer advise....
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“Purchase of flat...”

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May 10,2019
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Stephen
By: 'Graham'
May 10,2019
0 people found
this helpful
Cairds provided an excellent service throughout the buying process and I would like to thank Stephen Goldstraw in particular who kept us informed and helped push through the deal...
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“Faultless Service....”

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Apr 15,2019
Minithumbup
By: 'Tracey'
Apr 15,2019
0 people found
this helpful
The sale of a property under sad circumstances is always challenging. Cairds ensured that the process was painless and efficient. Due attention was given to queries which were managed in a polite manner. Stephen Goldstraw deserves individual praise for his manner and willingness to manage ...
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Comment on agent fees
Good.
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“Disappointing...”

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Apr 11,2019
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By: 'Now'
Apr 11,2019
0 people found
this helpful
Words cannot justify my experience with Cairds. My position as a buyer is excellent and finally after years of searching for my family home I found it and offer accepted! Fantastic right?! Well far from it, I was then advised another offer was put forward ...
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By: Simon Caird
Apr 12, 2019
View all comments (1)
Please accept our public apologies for not being able to sell your dream home to you. As agents we are under legal obligation to pass on all offers and interest to our clients the sellers up to exchange of contracts, this is the law and Cairds have acted with diligence and according to current legislation. Ultimate decision to whom any property is sold to is the sellers discretion and not the agent. ...

“Our first home buying experience!...”

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Aug 27,2018
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Stephen
By: 'Adriarna'
Aug 27,2018
0 people found
this helpful
Myself and Darren was very happy with the service we received from cairds estate agents. Especially Steven goldstraw! He helped move things along as quick as possible. Our solicitors weren't so good unfortunately. The support, guidance and the contact we received was first class. We ...
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“Excellent...”

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Jul 19,2018
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Stephen
By: 'Sue'
Jul 19,2018
0 people found
this helpful
Stephen helped us sell my late mother's flat with excellent service. Keeping us advised of progress at all times and made the sale very easy! Thank you...
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“Very Happy...”

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Jul 09,2018
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Stephen
By: 'Very'
Jul 09,2018
0 people found
this helpful
Many thanks Stephen for your professional and informative approach during what can be a very stressful time. We were reassured and advised at the times when we needed it most and felt confident that you had our best interests in mind at every stage of ...
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Comment on agent fees
Very competitive
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“Very helpful...”

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Jun 20,2018
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Stephen
By: 'Marie'
Jun 20,2018
0 people found
this helpful
I found Stephen to be very helpful and always available if there were any issues. On the ball. Sandy was lovely....
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Comment on agent fees
Good rate of fees
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“Sofie...”

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Jun 17,2018
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Sofie
By: 'Annie'
Jun 17,2018
0 people found
this helpful
Thank you for making my buying process so smooth. Sofie is a total professional, keeping me posted every step of the way and truly excellent service...
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“Really poor service...”

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Jun 15,2018
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Bethany
By: 'Ann'
Jun 15,2018
1 people found
this helpful
Really disappointing. Promised weekly progress calls and feedback on sale. I was always chasing. Swapped agents got an offer instantly....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Simon Caird
Jun 17, 2018
View all comments (1)
Ann so sorry to receive your post and apologise for not meeting your expectations. We value your feedback good and bad and will be retraining the individual to the valid points. We are always willing do better. With sign, the other agent overlay their sign on our post & sign therefore on removal the other agent will need to provide their post and fixings. Please contact myself personally to address and discuss the matter as we genuinely care as a family business. regards, Simon Caird Directo ...

“House Sale...”

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May 14,2018
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Stephen
By: 'Lyn'
May 14,2018
0 people found
this helpful
I have used Cairds to sell my homes over many years. Great service and in particular Stephen was excellent progressing the sale, which was not easy as my Solicitors were hopeless!...
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Comment on agent fees
Good
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“Great end to end experience...”

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May 11,2018
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Luke
By: 'N&K'
May 11,2018
0 people found
this helpful
Cairds gave a very professional and responsive service all the way from initial valuation, to marketing and sales progression. Stephen's support with the latter part of getting us to exchange was particularly appreciated. Many thanks!...
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“Sale of my Parents home...”

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May 02,2018
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Stephen
By: 'John'
May 02,2018
0 people found
this helpful
I have found the sale of my Parents home through Cairds a very good experience. The staff were very helpful at all times, in particular Stephen Goldstraw has been a great help in progressing the sale through. Thank you Cairds!...
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“After delays with the first potential purchaser, who delayed and ......”

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Feb 28,2018
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Stephen
By: 'Steve'
Feb 28,2018
0 people found
this helpful
After delays with the first potential purchaser, who delayed and did not commit, once Stephen Goldstraw became involved a much more positive approach was taken, and momentum was achieved. Despite issues relating to the legal complications surrounding a lease extension, Stephen kept things moving/got ...
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Comment on agent fees
The fees were as expected in this market place, and they were earned.
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“All went well. Sold the house in 6 weeks in a ......”

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Feb 09,2018
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Luke
By: 'Colin'
Feb 09,2018
1 people found
this helpful
All went well. Sold the house in 6 weeks in a very difficult market., with plenty of viewings in that time. All very smooth and straight forward. Got a very reasonable price considering the market conditions....
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Comment on agent fees
The fees are always jaw dropping but Cairds were the best value of the three agents we spoke to.
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“Our whole experience with the team at Cairds has been ......”

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Jan 25,2018
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Stephen
By: 'Daniel'
Jan 25,2018
0 people found
this helpful
Our whole experience with the team at Cairds has been fantastic. Stephen Goldstraw looked after us up until exchange, all of his expert knowledge and help was greatly appreciated. A big thanks to Bethany Murphy too , for all of her help....
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“We are very glad we placed our house in Epsom ......”

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Jan 09,2018
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Stephen
By: 'Nick'
Jan 09,2018
0 people found
this helpful
We are very glad we placed our house in Epsom on the market with Cairds and can recommend using this agency. It was Autumn. Within a week Cairds had arranged multiple viewings; we received two offers and agreed a sale. We are particularly grateful for ...
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“We dealt with several members of the team and were ......”

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Oct 26,2017
Minithumbup
By: 'Martin'
Oct 26,2017
0 people found
this helpful
We dealt with several members of the team and were really impressed with the efforts put in to sell our parents' former home. Always efficient and responsive - if only every business returned calls as promptly!...
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Comment on agent fees
Very competitive and no corners cut as a result.
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“Have just exchanged on completion today and could not have ......”

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Oct 20,2017
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Sofie
By: 'Steve'
Oct 20,2017
0 people found
this helpful
Have just exchanged on completion today and could not have got through this with out the help of stephen Goldstraw in the final weeks to get all the issues resolved.Cairds is a excellent estate agents and would recommend them to anyone.i would also ...
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Comment on agent fees
For the work they put in the fees were ok
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“We were very satisfied with the service provided at Cairds ......”

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Aug 31,2017
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Stephen
By: 'Laura'
Aug 31,2017
0 people found
this helpful
We were very satisfied with the service provided at Cairds through the sale of our flat and purchase of our house. Both Jennie and Stephen were attentive and contactable throughout the process and really helped to ensure a smooth exchange and completion process. I would ...
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Comment on agent fees
Fees were competitive
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“We, Sharon & Gavin Weller would like to say a heartfelt ......”

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Aug 31,2017
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Stephen
By: 'Mr'
Aug 31,2017
0 people found
this helpful
We, Sharon & Gavin Weller would like to say a heartfelt thank you to Stephen for the professionalism and support he has shown throughout the sale of our property. At times our buyers and their solicitors have been very testing in what is a very stressful ...
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Comment on agent fees
Fair
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“We are very satisfied with the service we received from ......”

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Aug 25,2017
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Stephen
By: 'Lynn'
Aug 25,2017
0 people found
this helpful
We are very satisfied with the service we received from the Ashtead team during the sale of our house and most grateful to Stephen Goldstraw for progressing the transaction to completion, which was unexpected but invaluable....
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“We are very satisfied with the service we received from ......”

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Aug 25,2017
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Stephen
By: 'Lynn'
Aug 25,2017
0 people found
this helpful
We are very satisfied with the service we received from the Ashtead team during the sale of our house and most grateful to Stephen Goldstraw for progressing the transaction to completion, which was unexpected but invaluable....
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“Professional and efficient service from all staff involved in making ......”

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Aug 21,2017
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Stephen
By: 'Simon'
Aug 21,2017
0 people found
this helpful
Professional and efficient service from all staff involved in making the move happen. I was particularly appreciative of Stephen's persistence at the end when issues arose with mortgage companies/solicitors involved in the chain. Friendly welcoming atmosphere when we visited the office. Also appreciated the ...
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Comment on agent fees
Acceptable
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“Myself and my fiancé would highly recommend Donna Evans from ......”

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Aug 16,2017
Minithumbup
By: 'Nick'
Aug 16,2017
1 people found
this helpful
Myself and my fiancé would highly recommend Donna Evans from Madava Financial services as a mortgage advisor. The process was made simple and easy and she took a lot of stress out of what was a very stressful flat move, even contacting us at times ...
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Comment on agent fees
Good
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“The team provided a great service from Valuation to Completion. ......”

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Jul 26,2017
Minithumbup
By: 'Clive'
Jul 26,2017
0 people found
this helpful
The team provided a great service from Valuation to Completion. They were always responsive and provided useful advice when required. They organised viewings in a very timely way and Stephen relentlessly pursued my solicitors to make sure they were on the case! Thanks again for ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Cairds Estate Agents, Epsom KT19 8BT



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