Leicester, LE1
1.8/5, 10 reviews
20% recommended
100% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

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“Hoops... all the hoops....”

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Jun 15,2018
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By: 'Jo'
Jun 15,2018
0 people found
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I went to view a property with Frank innes last week. After viewingnit and fallingjn love with the property I was told by the agent that I didn't fall jntobtheir affordability range. I earn 14,000 per annum and the house is 600pm. How i can't afford that when I'm already paying more than that in my current property baffles me. Apparently have to be earning 18,000 to be deemed worthy. I was also expected to put down over £300 in holding fees with no guarantee that ill get the property or my money back. Because I'm single my expected earning is higher... despite the fact that a partner can easily leave. Also because I'm self employed and can earn in a day what most people earn in a week I have three times as many hoops to jump through... and will always need a guarantor regardless of what in earning per year. Horrendous company. Incredibly rude and patronising. Wanted to punch the agents fake filled lips in. And yet despite me beeping deemed unable to afford a £600 pm house... they're still sending me texts with lists of other properties above this rate. Ridiculous money grabbing swindlers. DO NOT TRUST THEM OR RENT FROM THEM.

I'm gonna go round them and contact the landlord directly.
Comment on agent fees
Beyond abhorrent fees
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Latest Reviews

View all Reviews 10
3rd Jan 2020
reviewed by 'Nigel'
“Adrian and all the staff atFrank Inness .Very professional,polite,courteous a pleasure to do business with.Smooth transaction from ......”
2nd Nov 2018
reviewed by 'Maria'
“We have to say how helpful and understanding Chloe and Gemma were through out our purchase. It was really hard ......”
15th Jun 2018
reviewed by 'Jo'
“I went to view a property with Frank innes last week. After viewingnit and fallingjn love with the property I ......”
25th Sep 2017
reviewed by 'Elizabeth'
“My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a ......”
23rd Nov 2016
reviewed by 'sheika'
“PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as ......”
15th Aug 2015
reviewed by 'Meeow'
“These people are responsible for liaising with buyers and other estate agents and solicitors. The never reply to email and ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Frank Innes
48 Granby Street
Leicester
Leicestershire
LE1 1DH
0116 202 9933

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 50% £75,000 £195,000
Lettings 0% 0% £420 £600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 1 2 1 0 0 5
Areas covered
Services offered
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Adrian and all the staff atFrank Inness ....”

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Jan 03,2020
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Lauren
By: 'Nigel'
Jan 03,2020
1 people found
this helpful
Adrian and all the staff atFrank Inness .Very professional,polite,courteous a pleasure to do business with.Smooth transaction from valuation. to exchange of contracts.Well done....
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“Property purchase...”

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Nov 02,2018
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Chloe
By: 'Maria'
Nov 02,2018
0 people found
this helpful
We have to say how helpful and understanding Chloe and Gemma were through out our purchase. It was really hard at time and it took forever but they were amazing at understanding and stuck with us all the way through. Amazing girls and made us ...
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Comment on agent fees
N/A
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“Hoops... all the hoops....”

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Jun 15,2018
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By: 'Jo'
Jun 15,2018
0 people found
this helpful
I went to view a property with Frank innes last week. After viewingnit and fallingjn love with the property I was told by the agent that I didn't fall jntobtheir affordability range. I earn 14,000 per annum and the house is 600pm. How i can't afford ...
read full review
Comment on agent fees
Beyond abhorrent fees
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“My boyfriend and I enquiried about renting a property within ......”

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Sep 25,2017
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By: 'Elizabeth'
Sep 25,2017
0 people found
this helpful
My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a viewing on the Saturday. As this was our first home together, we were very excited about looking at the property. We were told by the ...
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“PLEASE NEVER USE THIS AGENT they trade as frank innes ......”

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Nov 23,2016
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By: 'sheika'
Nov 23,2016
2 people found
this helpful
PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as HLM management company. Sadly I have had to deal with both. I used to own a flat in Leicester Hamilton They would not carry out ...
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Comment on agent fees
Very bad
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“These people are responsible for liaising with buyers and other ......”

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Aug 15,2015
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Jonathan
By: 'Meeow'
Aug 15,2015
3 people found
this helpful
These people are responsible for liaising with buyers and other estate agents and solicitors. The never reply to email and one staff member deliberately calls on my mobile when he has been asked to call at a different time. The staff member then engaged in ...
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“Was meant to be renting a property from them. Once ......”

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Jun 10,2014
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Lauren
By: 'J'
Jun 10,2014
1 people found
this helpful
Was meant to be renting a property from them. Once I'd viewed the property I called & paid a £180 holding deposit straight away, this was to supposedly remove the propert from the market so I could begin my application. Started the application process & my garantour did ...
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What agent could do to change your mind?
Going out of business
Attached Filesnbsp;
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“Where do I start? Lauren 'forgot to mention' an additional £120 ......”

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Jan 09,2014
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Lauren
By: 'Kelly'
Jan 09,2014
2 people found
this helpful
Where do I start? Lauren 'forgot to mention' an additional £120 administration fee until the day we picked our keys up- embarrassing to say the least. No inventory received as it had not been typed up yet (this was because this was inspected the previous day ...
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“I had an awful experience whilst dealing with frank innes. ......”

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Dec 17,2012
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By: 'Raz'
Dec 17,2012
4 people found
this helpful
I had an awful experience whilst dealing with frank innes. I would recommend no one to use them!! I got in touch with Leicester's frank innes regarding a potential property to rent. Dealt with a lady named Lauren! She convinced me to pay admin fees ...
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What agent could do to change your mind?
A refund would have been ideal! Even an apology a sincere one with customer care would have made me feel slightly better about Lauren's scam! But no, didnt even get a sorry.
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“My ex-partner told Frank innes he was the sole owner ......”

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Jul 12,2012
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By: 'Esther'
Jul 12,2012
6 people found
this helpful
My ex-partner told Frank innes he was the sole owner of the property. I phoned them and told them i part owned the property. Some person called Mary was rude, unhelpful, and unprofessional. . Since then they still don't give me back any feedback regarding viewings ...
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What agent could do to change your mind?
Give more feedback on viewings and offers. You should'nt have to keep ringing the agent to find out what happening.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Frank Innes, Leicester LE1 1DH



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