Bloomsbury, London, WC1H
3.9/5, 101 reviews
74% recommended
100% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
88% lettings fee satisfaction
Allen Goldstein | London Property Agent

“Traumatic experience...”

Share on :
Jun 14,2018
Minithumbdown
By: 'Tenant'
Jun 14,2018
3 people found
this helpful
I signed onto an 8-month tenancy, only to move into a room and flat ridden with maintenance issues. For example, before I moved in the agency did not even check the room's condition, as a result of which I moved into a room with a broken bed frame, 3 broken window blinds, a broken desk, and very dirty surfaces everywhere (including moss on the ceiling). Subsequent additional issues were so bad I developed anxiety and insomnia. By the 5th month of stay, I could not take it anymore and decided to move out. I also submitted a complaint form listing all the maintenance issues with comprehensive supporting evidence of each. The agency took over 3 weeks to 'consider' my complaint form. The outcome was basically that the agency discarded all my complaints without taking any responsibility. They acknowledged all the maintenance issues I listed but took zero responsibility for any of them, even though my contract was with the agency. They were rude when I called them and their response to my complaint form was that they dealt with the maintenance issues promptly. They failed to objectively evaluate the issues I listed by asking my flatmates whether they were affected by all the issues, some of which were only in my room. Additional issues include a countless plumbing issues, three broken blinds facing onto brightly lit windows, fire alarms which would go off in the middle of the night and each time anyone cooked or showered, several mouse infestations, a broken desk, a faulty toilet, broken front door lock, etc. The plumbers they sent to the flat over three times left the flat in a muddy and dire state, without repairing anything. Since I moved out of this accommodation (and into average accommodation) I feel as though I am on holiday. The complaints handler at the agency, Ben Adams, avoided my phone calls and accused me of asking him 'pressuring questions' when I finally got him on the phone for the first time, three weeks after I sent in my complaint form. He told me he wouldn't talk to me, and avoided answering any of my questions. The agency also did not acknowledge my countless email and phone confirmations that I had moved out over several weeks. Instead, they waited until three weeks later to tell me that I had not followed the agency's particular procedures for terminating a contract, and they only did so after I called them. They never apologised or took any responsibility for all my concerns. That is the least I would expect from a halfway decent estate agency. The only way forward seems to be by sending my complaint form to the Property Ombudsman.
Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 101
25th Nov 2024
reviewed by 'Rosa'
“Allen Goldstein's property manager Abisoye is a highly efficient official who tackles property issues and problems quickly, he is willing ......”
15th Aug 2024
reviewed by 'Dora'
“Allen Goldstein was very professional and helpful throughout the entire process.I had a great experience with this agency!...”
7th Sep 2022
reviewed by 'DC'
“Very nice service and helped us to smoothly settle down in the brilliant new place!And the response is swift....”
2nd Sep 2022
reviewed by 'Maisie'
“fantastic for students ! Great communication between me and the agent, can highly recommend Shyrelle Best for this. Easy contract signing, ......”
15th Jun 2022
reviewed by 'Milos'
“Great service from Allen Goldstein, smooth experience and amazing support! Special thanks to Shyrelle for being proactive and providing all ......”
20th Apr 2022
reviewed by 'Melania'
“Good experience overall. Would recommend this agency to everyone out there searching for a house/ room. Especially shout out to ......”
Opening Hours
  • Monday: 09:30 - 18:00
  • Tuesday: 09:30 - 18:00
  • Wednesday: 09:30 - 18:00
  • Thursday: 09:30 - 18:00
  • Friday: 09:30 - 18:00
  • Saturday: Closed
  • Sunday: Closed
Address

Allen Goldstein
104 Cromer Street
London
Greater London
WC1H 8BZ
020 7183 4101

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £250,000 £350,000
Lettings 94% 88% £750 £3,558
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 5 57 15 0 0 1 1 1 5
Areas covered
  • NW6
  • WC1
  • WC2
  • NW1
  • NW5
  • NW3
  • E1
  • EC1
  • E3
  • N19
  • N17
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
UKALA TPOS TDS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
View more properties
Images & Videos
Allen Goldstein Image 1

“Professional property management, tenants in great hands...”

Share on :
Nov 25,2024
Minithumbup
claim your profile
Abisoye
By: 'Rosa'
Nov 25,2024
0 people found
this helpful
Allen Goldstein's property manager Abisoye is a highly efficient official who tackles property issues and problems quickly, he is willing to go the extra mile with service providers in order to get value for money for his client. So far maintenance Issues reported have always ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Allen Goldstein was very professional and hel......”

Share on :
Aug 15,2024
Minithumbup
By: 'Dora'
Aug 15,2024
0 people found
this helpful
Allen Goldstein was very professional and helpful throughout the entire process.I had a great experience with this agency!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very nice service and helped us to smoothly s......”

Share on :
Sep 07,2022
Minithumbup
claim your profile
Shyrelle
Staff profile picture
Mark Winship
By: 'DC'
Sep 07,2022
0 people found
this helpful
Very nice service and helped us to smoothly settle down in the brilliant new place! And the response is swift....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“fantastic for students !...”

Share on :
Sep 02,2022
Minithumbup
claim your profile
Shyrelle
By: 'Maisie'
Sep 02,2022
0 people found
this helpful
fantastic for students ! Great communication between me and the agent, can highly recommend Shyrelle Best for this. Easy contract signing, would definitely recommend....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service from Allen Goldstein, smooth ex......”

Share on :
Jun 15,2022
Minithumbup
claim your profile
Shyrelle
By: 'Milos'
Jun 15,2022
0 people found
this helpful
Great service from Allen Goldstein, smooth experience and amazing support! Special thanks to Shyrelle for being proactive and providing all the information needed in super timely manner!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Good Experince...”

Share on :
Apr 20,2022
Minithumbup
Staff profile picture
Hue Kabir
By: 'Melania'
Apr 20,2022
0 people found
this helpful
Good experience overall. Would recommend this agency to everyone out there searching for a house/ room. Especially shout out to Hue. Thanks for sorting out everything so quickly. Great stuff!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“DO NOT BE A TENANT WITH THIS COMPANY....”

Share on :
Mar 21,2022
Minithumbdown
claim your profile
Bilat Ben Shaista
Staff profile picture
Hue Kabir
By: 'red'
Mar 21,2022
1 people found
this helpful
DO NOT BE A TENANT WITH THIS COMPANY. awful, lied to us at the start of the tenancy and fulfilled barely any of our requests (breached contract from the start) including cleaning the house (it was filthy when we moved in and they refused to ...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Ben Adams
Mar 23, 2022
View all comments (1)
Dear DXTIER, Thank you for your feedback , unfortunatly your name is not one we can locate on our system. However reading the contents of your feedback we can only come to think of one issue which we had with a previous tenant who has been leaving numerous reviews throughout the entire tenancy. Please note that all deposits are registered and your are given that Certifificate at the start of the tenancy , any disputes with the deposit is then taken up with the Deposit Scheme if both Land ...

“I had a great experience and I had an amazing......”

Share on :
Jan 26,2022
Minithumbup
Staff profile picture
Hue Kabir
By: 'Francisca'
Jan 26,2022
0 people found
this helpful
I had a great experience and I had an amazing agent who helped me with the process and that was always there when we needed it....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very helpful during the moving in process!...”

Share on :
Jan 26,2022
Minithumbup
Staff profile picture
Hue Kabir
By: 'Lydia'
Jan 26,2022
0 people found
this helpful
Very helpful during the moving in process! Overall I am happy with the house me and my other flatmates rented....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great Experince...”

Share on :
Aug 17,2021
Minithumbdown
Staff profile picture
Hue Kabir
By: 'Alma'
Aug 17,2021
0 people found
this helpful
I had a great experience cooperating with Allen Goldstein Limited. Hue was my real estate agent, and he was extremely professional, responsive and helpful. I would highly recommend working with Hue because he is always calm, easy to talk with, and he gives very innovative ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“ethical company...”

Share on :
Jul 12,2021
Minithumbup
claim your profile
Bilat Ben Shaista
By: 'Adam'
Jul 12,2021
1 people found
this helpful
I have worked as landlord with small portfolio with the lettings team at Allen Goldstein. The work conducted by the team lead by Ben Adams has been great. Helping assessing the market, being realistic on whats needed, and generally you feel as a partner rather ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Professionalism, Quality, Responsiveness, Value...”

Share on :
Apr 22,2021
Minithumbup
claim your profile
Bilat Ben Shaista
Staff profile picture
Hue Kabir
By: 'Rebecca'
Apr 22,2021
0 people found
this helpful
Bilat and his team are an absolute pleasure to work with and I would thoroughly recommend them to anyone considering using them. They are highly responsive, very efficient, and extremely affable. They have been very kind to me, helping me through a difficult couple of ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very helpful and professional , would highly ......”

Share on :
Apr 22,2021
Minithumbup
Staff profile picture
Hue Kabir
By: 'Paul'
Apr 22,2021
0 people found
this helpful
Very helpful and professional , would highly recommend , helped me thoroughly to find a flat well suited for me....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Professionalism, Quality, Responsiveness...”

Share on :
Apr 22,2021
Minithumbup
Staff profile picture
Hue Kabir
By: 'Rafay Mahmood'
Apr 22,2021
0 people found
this helpful
Considerate, kind and responsive. Hue from Allen Goldstein was a big help in my experience of renting the property. Unlike some letting agencies that make a fuss, and usually end up quarrelling with you, these people have always been there to help....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I've had a great experience with this agency.......”

Share on :
Mar 10,2021
Minithumbup
Staff profile picture
Hue Kabir
By: 'Amani Carson'
Mar 10,2021
0 people found
this helpful
I've had a great experience with this agency. Hue has been extremely helpful and efficient every step of the process. He even did the key handover on his day off, as well as helping out with moving my luggage. Great experience all-round....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I've used Allen Goldstein to manage my proper......”

Share on :
Nov 24,2020
Minithumbup
claim your profile
Bilat Ben Shaista
By: 'Manisha'
Nov 24,2020
0 people found
this helpful
I've used Allen Goldstein to manage my property for the last five years. They've been amazing to work with. I've always had a prompt response to any queries or concerns. And they've always provided me with good tenants....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I've used Allen Goldstein to manage my proper......”

Share on :
Nov 23,2020
Minithumbup
claim your profile
Bilat Ben Shaista
By: 'Manisha'
Nov 23,2020
0 people found
this helpful
I've used Allen Goldstein to manage my property for the last five years. They've been amazing to work with. I've always had a prompt response to any queries or concerns. And they've always provided me with good tenants....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“On the whole they are very professional....”

Share on :
Oct 28,2020
Minithumbup
By: 'Elliott'
Oct 28,2020
0 people found
this helpful
On the whole they are very professional. Amz is very passionate and hard working. I appreciate they have a difficult job - My only recommendation is that they focus more on their comms with new tenants. The more information that is provided early on improves ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I placed a deposit and was then told later in......”

Share on :
Sep 11,2020
Minithumbdown
By: 'Dr'
Sep 11,2020
0 people found
this helpful
I placed a deposit and was then told later in the week that the property was offered to someone else and I would have to offer more. The property had previously stood empty on the market for months. Amz is a pleasent chap but I ...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Amz Islam
Sep 23, 2020
View all comments (1)
Thank you for notifying us with concern. In regards to the deposit which was placed with one of our property. The applicant had placed the deposit and had not put offer in writing which is clearly stated in email for us to put forward, we were unable to hold the deposit any longer, i attempted to call and message applicant several times but failed to receive the offer. Not being able to hold deposit any longer we released the deposit soon as we received the account details, We remained to have c ...

“Thank you Amz for your professionalism, atten......”

Share on :
Aug 21,2020
Minithumbup
By: 'Dayan'
Aug 21,2020
0 people found
this helpful
Thank you Amz for your professionalism, attention and kindness, at all times you have been very attentive so that there was no problem, always communicating with your team and with me. thank you very much i recommend it 100%...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Mr. Islam has been very helpful in helping u......”

Share on :
Feb 05,2020
Minithumbup
By: 'Bella'
Feb 05,2020
0 people found
this helpful
Mr. Islam has been very helpful in helping us to settle down as soon as possible from viewing day until move-in day. The process from contract signing to move-in date is crystal clear (especially for me and my friends as international students, we are glad ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amz was the agent we dealt with...”

Share on :
Jan 09,2020
Minithumbup
By: 'Alexiosia'
Jan 09,2020
0 people found
this helpful
Amz was the agent we dealt with and we had a good experience. He was prompt, helpful, and polite when going through the process of securing the flat. Overall would recommend....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Fantastic...”

Share on :
Dec 20,2019
Minithumbup
By: 'Samantha'
Dec 20,2019
0 people found
this helpful
Daniella and Gemma have been fantastic in helping me get settled in my new flat in Central London. They are quick to respond and get things sorted in a friendly, professional manner. I would recommend them!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I had a very good experience...”

Share on :
Dec 16,2019
Minithumbup
By: 'Javel'
Dec 16,2019
0 people found
this helpful
I had a very good experience with this agency as miss Daniella helped me very pleasant experience and very helpful with all request i had asked for when i moved in to the property it was absolutely spotless and clean no problems at all if ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“great experience...”

Share on :
Jun 03,2019
Minithumbup
By: 'E.m'
Jun 03,2019
0 people found
this helpful
It was a lovely experience working with Daniella, she was very clear on what the requirements are & explained about who Allen Goldstein is, i've had no problems at all 👍🏼...
read full review
Comment on agent fees
Satisfied.
Comments (0) Report abuse Print review
Was this helpful? Yes

“5 Star....”

Share on :
Apr 25,2019
Minithumbup
By: 'Dawn'
Apr 25,2019
0 people found
this helpful
I was so surprised to have a 5 star experience letting my property immediately with a 2 year guaranteed rent with no commission or hidden charges - all the staff were very helpful and could be contacted very quickly...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent And Professional Service...”

Share on :
Jan 07,2019
Minithumbup
By: 'Aftab'
Jan 07,2019
0 people found
this helpful
I have been very impressed and full of admiration for the service I received Allen Goldstien 104 Cromer Street branch. Can't praise enough the professionalism of Toni Chris and Gemma. They have been amazing from the time we started discussing renting our property through them and ...
read full review
Comment on agent fees
The fees were excellent
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great job Daniella...”

Share on :
Nov 06,2018
Minithumbup
By: 'Very'
Nov 06,2018
0 people found
this helpful
This is the message I sent to Daniella soon after signing the lettings agreement to rent our my property. Wonderful thank you Daniella, I knew that I can trust your company as you are very professional unlike some of the other agents that I was ...
read full review
Comment on agent fees
I agree with their fee structure
Comments (0) Report abuse Print review
Was this helpful? Yes

“Don't contract this agency!...”

Share on :
Oct 01,2018
Minithumbdown
By: 'Sandwichstreet'
Oct 01,2018
1 people found
this helpful
I deeply regret having used this exceptionally bad service by our agent *. Besides having lied to us about the squaremeter size of the property by about 15 m², he was not even sorry when we confronted him with this tremendous mistake. In my opinion the size ...
read full review
Comment on agent fees
I believe instead of paying money to the agency, we should have gotten money from them because we cleaned the apartment and fixed whatever needed to be done.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Chris Chinedu
Nov 01, 2018
View all comments (1)
Dear SandwichStreet 78, It is a shame that despite all our help and assistance you have given us such a poor review. In regards to the floorplan, although it clearly states it is for illustration purposes, the alternative measurements you provided was carried out by you and not a professional hence we could not use it. You were also checked in to the property where you inspected it and exclaimed how happy you were with the apartment. There was no advertising material stating the property ...

“Traumatic experience...”

Share on :
Jun 14,2018
Minithumbdown
By: 'Tenant'
Jun 14,2018
3 people found
this helpful
I signed onto an 8-month tenancy, only to move into a room and flat ridden with maintenance issues. For example, before I moved in the agency did not even check the room's condition, as a result of which I moved into a room with a ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Staff picture Hue Kabir
(9)
Staff picture Bilat Ben Shaista
Staff picture Mark Winship
(1)
Staff picture Bodrul Ahmed

Landlord Fees

Let Only Service
Long Let (6 months plus) 7% + Vat
Short Let (less than 6 months) 9% + Vat

Rent Collection
Long Let (6 months plus) 10% + Vat
Short Let (less than 6 months) 13% + Vat


Management
Long Let (6 months plus) 12%+VAT
Short Let (Less than 6 months) 16%+VAT

Tenant Fees

Fixed Charges

Pet Charge (This charge is on top of you rent payment) £20
Replacement Tenant fee £50 +VAT
Rent Arrears 3% above bank of England base rate
Contractor Missed Appointments £80 +VAT or Min call out charge
Reference Request existing or Old Tenants £50 +VAT
Other Default Fees that maybe charged Lost Keys / Surrender of Tenancy

Other Costs for Tenants

We will collect 1 weeks rent as holding deposit when you are interested in a property, this will be used against your first months rent or deposit. The holding deposit may not be refunded if you have failed referencing or your do not complete the transaction for any lawful reason.
Last updated at 04/03/2021, 2:52 PM by Gemma Williams
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:48 PM 30/10/2017 by allAgents

Awards won by Allen Goldstein, London WC1H 8BZ



Get in touch with

Allen Goldstein

Branch - Bloomsbury, London, WC1H

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn