94% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction
Jun 12,2018
Jun 12,2018
0
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We looked to market our property with Pedder in Forest Hill in early 2018, and have found the whole process incredibly frustrating.
Although initially being impressed by Pedders approach to the valuation and sale, warning signs were shown very early on in the process when we received the draft particulars for the property. These included several inaccuracies and there was a fair bit of backwards and forwards in terms of using the right imagery.
Following launch of the property we received initial interest with an influx of viewings over the first few weeks. Feedback on those viewings however, wasn't shared unless we chased Pedder. In addition to this the property wasn't listed in Pedder's shop front despite promises.
And then they went quiet... Communication from Pedder's side was extremely poor. They'd fail to arrange any viewings at all on the property, yet when we chased for updates they'd miraculously pull viewings out of thin air! It was as if they were doing no work in the background to sell. It felt like, as vendors, we were doing all the leg work.
It's worth noting also, that you sign into a 16 week contract that you can't actually end after 16 weeks (unless put up a fight). We've subsequently taken the property off the market for a few months, but this won't be re-listed again with them.
What was supposed to be an exciting experience, was actually just disappointing.
Although initially being impressed by Pedders approach to the valuation and sale, warning signs were shown very early on in the process when we received the draft particulars for the property. These included several inaccuracies and there was a fair bit of backwards and forwards in terms of using the right imagery.
Following launch of the property we received initial interest with an influx of viewings over the first few weeks. Feedback on those viewings however, wasn't shared unless we chased Pedder. In addition to this the property wasn't listed in Pedder's shop front despite promises.
And then they went quiet... Communication from Pedder's side was extremely poor. They'd fail to arrange any viewings at all on the property, yet when we chased for updates they'd miraculously pull viewings out of thin air! It was as if they were doing no work in the background to sell. It felt like, as vendors, we were doing all the leg work.
It's worth noting also, that you sign into a 16 week contract that you can't actually end after 16 weeks (unless put up a fight). We've subsequently taken the property off the market for a few months, but this won't be re-listed again with them.
What was supposed to be an exciting experience, was actually just disappointing.
Comment on agent fees
Reasonable fees from a market perspective, although excessive considering the amount of work that was put into the sale.
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Opening Hours
Address
Pedder
2-4 London Road
Forest Hill,London
Greater London
SE23 3HF
020 8702 9444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 99% | £72,250 | £6,210,000 |
| Lettings | 100% | 98% | £525 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 40 | 1 | 89 | 4 | 97 | 3 | 86 | 4 | 7 | 0 |
Areas covered
- SE23
- Forest Hill
- Honor Oak
- Sydenham
- Catford
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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As a first time buyer, I am very happy.
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Feb 03,2023
Feb 03,2023
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So glad we chose Pedder Forest Hill to manage the sale of our house – they have been extremely efficient, professional and supportive throughout the process – a big thank you to the whole team!
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Nov 21,2024
Nov 21,2024
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Throughout the selling process Shannon and Busak were helpful and communicated well...
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Nov 21,2024
Nov 21,2024
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We had a great experience with Pedder estate agents while buying our house. Special thanks to Ben, he was extremely professional and helpful with all the queries. I would certainly use Pedder again in the future....
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Nov 21,2024
Nov 21,2024
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Ben, Daniel and the team at Pedder Forest Hill were clear and helpful through the purchase of the flat. They were readily available, particularly when we hit an issue. Purchase all now complete....
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Nov 16,2024
Nov 16,2024
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Pedder Forest Hill are simply the best agents I've ever used! From putting our property on the market to the completion date, Shannon & Daniel were amazing especially dealing with our complicated chain. The lead up to exchange date was very stressful but without Shannon's expertise & ...
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Oct 30,2024
Oct 30,2024
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Ben West was brilliant in steering us through the complexities of our sale. He was always calm - answered all our endless questions and provided vital advice at the right time.
Very much a man to have in your side in these trying circumstances
James ...
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Oct 27,2024
Oct 27,2024
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After living in our London property for over 10 years, we decided to sell our home. After a failed service with a different agency, we decided to speak with the Pedder team in our local area.
Shannon and Ben couldn’t be more professional and attentive ...
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Oct 22,2024
Oct 22,2024
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Ben and his colleagues, Daniel and Basak, did a fantastic job. I contacted them to arrange a property valuation, and within a few days, my property was listed. Ben and his team kept me informed throughout the viewing process, and they managed to secure a ...
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Sep 13,2024
Sep 13,2024
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Matt was very helpful and made the process of finding a property smooth and simple.
He was quick to provide great advice to all queries.
10/10 would recommend....
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Aug 29,2024
Aug 29,2024
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Peddar have been great in helping us to buy our first home. Ben was always easy to reach and his communication was clear....
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Aug 28,2024
Aug 28,2024
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It was a pleasure to work with Ben West at PEDDER FOREST HILL, a truly Professional team and all extremely helpful at all times. Selling my house was not an easy task but they succeeded and were always there to guide and reassure me when ...
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Aug 24,2024
Aug 24,2024
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Ben and the team were professional, friendly, helpful, responsive, supportive....
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Aug 22,2024
Aug 22,2024
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Being a first time buyer and not aware of the process Shannon was super helpful and quick to answer every email and call I had. She was so understanding of the process and made things super easy to understand!...
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Aug 22,2024
Aug 22,2024
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Found a great flat through Pedders. They helped us with each stage of the process and were supportive throughout with great communication...
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Aug 22,2024
Aug 22,2024
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Shannon came to value my property and was very professional and friendly. We instructed Pedder for the sale of our house and was under offer within a week! The process was smooth and easy from valuation to completion, would highly recommend Pedder estate agents!...
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Aug 16,2024
Aug 16,2024
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After meeting with several estate agents to help let out our property, we decided to go with Pedder as not only did they provide competitive fees but they also made us feel very comfortable and confident using them. They have made the process very easy. ...
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Aug 13,2024
Aug 13,2024
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We bought a property in Forest Hill and the process ended at the end of May.
Ben West has exceeded all our expectations, he has been always responsive and ready to help.
I think we couldn’t have a better estate agent.
He really deserves ...
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Aug 07,2024
Aug 07,2024
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We love Pedder Forest Hill. Shannon has been so helpful and professional and calm- even when I've been anything but calm :)...
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Aug 06,2024
Aug 06,2024
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The Pedder team were a pleasure, good communication and worked hard to complete the sale of my property. Thank you Shannon and Daniel for all your hard work, would highly recommend.
Many thanks Athena...
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Jul 26,2024
Jul 26,2024
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Excellent experience and an excellent company. Nora at Pedder has been brilliant! She's been helpful, informative and totally professional throughout. Communication, efficiency are of the highest standard....
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Jul 09,2024
Jul 09,2024
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Pedder Forest Hill have done a brilliant job at marketing and letting our property. They have a very friendly and hard working team, who've been very responsive and provided a great service throughout the whole process. Matt and Basak have helped us with all our ...
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May 30,2024
May 30,2024
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Ben West was a pleasure to work with- Was always available for an update and proactively followed up btw the two solicitors to ensure the sale was moving as quickly as possible....
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May 29,2024
May 29,2024
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Ben was fantastic through all the purchasing process! Always available and handled our enquiries as priority, highly recommended...
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May 13,2024
May 13,2024
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I can not recommend Pedder Forest Hill highly enough. From my initial contact with Dan - who valued my flat and got me on the market - I then dealt with Ben who was brilliant at keeping me up to date with my sale. Things ...
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May 10,2024
May 10,2024
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Pedder have been brilliant with the sale of my flat in Forest Hill over the last few months. I had initial contact with the Director Daniel who was very informative about the state of the property market and advised me on how best to market ...
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May 10,2024
May 10,2024
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Excellent service from Ben.
Always very accessible over the phone, polite with timely responses throughout....
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Daniel
(248)
Shannon
(58)
Ben
Basak
Matthew
Oliver Cunningham
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Last updated at 12:16 PM 15/02/2023 by allAgents
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