100% sales valuation accuracy
100% sales fee satisfaction
83% lettings valuation accuracy
85% lettings fee satisfaction
Jun 08,2018
Jun 08,2018
0
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Fern looks after some of my rental properties and her highly professional, friendly and efficient manner makes my life so much easier, I can't thank recommend her and the team highly enough.
Comment on agent fees
Average, a little on the high side.
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Latest Reviews
4th Nov 2024
reviewed by 'DR S VARADARAJAN'
4th Feb 2023
reviewed by 'Paul Walker'
27th May 2022
reviewed by 'Beth'
4th Jan 2022
reviewed by 'Sarah'
28th Jun 2021
reviewed by 'Graham Ferguson'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £220,000 | £350,000 |
| Lettings | 83% | 85% | £525 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 2 | 8 | 0 | 3 | 1 | 0 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 04,2024
Nov 04,2024
0
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I am a landlord and have been dealing with Mr.Curtis Stannard for over 2 years now. I have found him to be Knowledgeable, Professional, and extremely courteous. In my opinion, He needs to be promoted to Senior management level, as soon as a vacancy arises. ...
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Feb 04,2023
Feb 04,2023
0
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An efficient, professional service provided by Alicia, Curtis and Aimee.
Thankyou for your hard work .
Amazing ! Thank you
Paul and Sarah...
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May 27,2022
May 27,2022
0
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Went to a viewing today with Chloe Bowels who was very friendly and welcoming in her customer service both face to face and when on the phone. Application form process was very quick and she has been great to talk to, I would definitely recommend. ...
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Jan 04,2022
Jan 04,2022
0
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Fantastic letting agency. Curtis went the extra mile to find us the perfect house to rent. Follow up to any queries was quick. When Curtis wasn't available or off work then other staff were able to answer queries etc too. Always polite and professional. Highly ...
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Jul 13,2021
Jul 13,2021
0
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Really great at communication. Constantly gave updates and regular feedback. Felt that they worked hard for me. Special credit to Adam and Tracy who were main contacts....
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Jun 28,2021
Jun 28,2021
0
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William H Brown were able to sell our property within a short period of time to the 2nd person who viewed it.
Even though a problem arose Paul, the Manager, quickly resolved the issue and overcame the objections.
Then, Tracy managed a quick house sale ...
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Jun 28,2021
Jun 28,2021
0
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Today I received a phone call from a kind staff named Queency Miles letting me know she was checking my account and noticed that I have been paying too much rent and they are going to proceed with refund. It's the kind of news you ...
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Jun 16,2021
Jun 16,2021
0
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Hi
I would just like to express my thanks to Queency Miles for her help in sorting out my problem with the alarm which as you can appreciate was rather annoying. Throughout the period of getting this sorted I was always kept up to date ...
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Mar 18,2021
Mar 18,2021
0
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When I raised a concern regarding the bike store they sorted out that at the earliest and I am extremely satisfied with the service that they provided. The action was very quick and they gave all the updates through mail.
Thank you so much for ...
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Mar 04,2021
Mar 04,2021
1
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All of the staff from WH Brown in the Kings Lynn branch are very professional, efficient and above all friendly. They are quick in response to any queries or concerns and transparent throughout. Particular mention to Tracey who has been very helpful and of a ...
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Feb 12,2021
Feb 12,2021
0
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Queency Miles has always provided excellent service to me. She goes above and beyond expectations. She is very pleasant, courteous, professional, thorough, pays attention to detail, and uses her initiative. I am extremely impressed with her. William H Brown is very fortunate to have such ...
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Jul 23,2020
Jul 23,2020
0
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Dealt with Aimee and Bethany recently for the rental of a property. Always professional, helpful and approachable which made the whole experience a real delight. Nothing was too much trouble and calls and emails were always answered promptly.
Thank you so much
Great job girls...
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Feb 12,2020
Feb 12,2020
0
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We had issues when moving into our new rental house and Mark Etchels helped every step of the way following where he could to get the issues resolved as quickly as possible and attentively. We are very happy with his level of customer service.
Although ...
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Jan 19,2020
Jan 19,2020
0
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we would like to thank Mr Mark Thompson who was our mortgage advisor when we first bought our new home 2 years ago and re-mortgaged recently. He is really friendly and thorough. He can explain things very clearly and is very transparent which we liked a ...
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Oct 09,2019
Oct 09,2019
0
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Bethany Morris from William H Brown in King's Lynn was both professional and efficient at finding a tenant for my house. Plus when she was on holiday, Ben stepped in and carried on the good work. I was really impressed with the service and would ...
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Jun 08,2018
Jun 08,2018
0
people found
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Fern looks after some of my rental properties and her highly professional, friendly and efficient manner makes my life so much easier, I can't thank recommend her and the team highly enough....
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Comment on agent fees
Average, a little on the high side.
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May 16,2017
May 16,2017
2
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Duplicitous and expensive.
Ive had a similar experience once they have your business they aren't interested. You get palmed off to a call centre where staff have no idea where Kings Lynn is let alone any idea about property issues. Apart from their management fees ...
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Comment on agent fees
Expensive
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Mar 02,2017
Mar 02,2017
3
people found
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Diabolical service! Our home was destroyed by tenants causing over £33,000 of damage through WHB's neglect and mismanagement...
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Comment on agent fees
Full management fee was £1530 plus a further £540 admin charges. ABSOLUTE RIP OFF given that they neglected and completely mismanaged the property. They will take the fee and then tell you when their is an issue that the management fee only covers administration.Attachments
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Sep 04,2016
Sep 04,2016
0
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I used William H Brown to let my house out and they found me a great tenant really quickly. Professional friendly service from all the staff there. Would highly recommend them....
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Comment on agent fees
Good
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Aug 10,2015
Aug 10,2015
4
people found
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These people are totally sales orientated and do not give one iota about their clients. The manager Jamie has family connections with local firm of builders and I know for a fact that building plots go to them and subsequently the new properties are not ...
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May 14,2014
May 14,2014
2
people found
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I placed my property for sale with William H Brown instructing them that I required a quick sale, I was assured that the buyer already had a mortgage in principal (which i found out later they did not), I dropped £1000 off to use their recommended ...
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What agent could do to change your mind?
Useless and expensive, do not useAttached Filesnbsp;
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May 15, 2014
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(1)
Are you sure you mean searches and not enquiries? If it is enquiries raised, then this is down to the purchasers' solicitor, not the estate agent or your solicitor. If you do mean searches then:
Point 1; the speed of which searches arrive are not dictated by the estate agent nor the purchasers' conveyancer. The sooner the buyer pays for it, the sooner they can be submitted.
Point 2; the type of searches that come back are not dictated or made up by the estate agent or legal conveyancer. ...
Apr 12,2014
Apr 12,2014
3
people found
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Reading these reviews I can concur . I made the mistake of 'trusting' these people for some period of time using for sales and purchases. I have had similar experiences offers not getting through to vendors. I now know its because it was sold to a ...
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What agent could do to change your mind?
Be honest?Attached Filesnbsp;
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Oct 19, 2018
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This must of happened to us our offers not gone through to seller, William h brown didn't even log out details after telling them twice. They let us go through a long process and waste people's time. We asked for a transfer from jobs and schools and had a builder go round to see work needed doing.. I'm convinced they have sold it to one of their own, when I find out I'm taking it further even if it takes me years . This can't happen to people's feelings, they can't keep getting away with it X ...
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