“This Company & Property Manager Dan Appleton ??????...”
1 Star Review
Feb 18,2021
By:
'Jason'
Feb 18,2021
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: No
Postcode: GL52
Lettings (as a Tenant)
Rent PCM: £575
Postcode: GL52
9
people found
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Currently renting a flat that they manage. Myself and other residents in the building all complain about the resident/s in the basement flat that constantly smoke weed inside. It makes the whole building stink of weed and it comes into your own flat. (I’...
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1 Star Review
Aug 31,2020
By:
'Connor'
Aug 31,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: WR14
Lettings (as a Tenant)
Postcode: WR14
8
people found
this helpful
Wouldn't recommend to my worst enemy. They think it's perfectly acceptable for damp and mould to grow in the property and blame it on the tenants. They use cowboy builders to make it look like the work has been done when they know the council ...
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8
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“Just in case anyone is swayed by five star re......”
1 Star Review
Aug 27,2020
Aug 27,2020
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: WR14
Lettings (as a Tenant)
Rent PCM: £650
Postcode: WR14
3
people found
this helpful
Just in case anyone is swayed by five star reviews in 2017 the company were offering the chance to win a £50 voucher in exchange for positive comments. I can confirm as a current tenant that the more recent reviews are 100% accurate....
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3
people found
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1 Star Review
Apr 20,2020
By:
'JT'
Apr 20,2020
Services: Lettings (as a Tenant)
Rent PCM: £510
Would you recommend?: No
Postcode: WR1
Lettings (as a Tenant)
Rent PCM: £510
Postcode: WR1
9
people found
this helpful
Shocking management from a particular employee, rude, unhelpful and lazyand definiately not suitable for the job, communication only seemed to occur on his terms and when needed ... severly disappointing... unfortunately this company seems to have drifted away from customer satisifaction and steered more towards ensuring ...
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people found
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“Dan is not a very nice person. Rude, unreliab......”
1 Star Review
Nov 01,2019
By:
'Jay'
Nov 01,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: WR1
Lettings (as a Tenant)
Postcode: WR1
5
people found
this helpful
Dan is not a very nice person. Rude, unreliable responses and unaccommodating. He failed to resolve a leak in my roof for an entire year. paid a checkout fee when moving in to the property and clearly nothing has been done with it....
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5
people found
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1 Star Review
Oct 23,2018
By:
'Nicol'
Oct 23,2018
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: No
Postcode: WR1
Lettings (as a Tenant)
Rent PCM: £500
Postcode: WR1
5
people found
this helpful
Our managing agent Dan Appleton is shockingly bad at managing our property. The first year Sharon was our managing agent and she was brilliant. Since Dan has taken over we have had a number of problems. We have had no TV signal for 4 months and ...
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Comment on agent fees
Bad
5
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5 Star Review
Jun 08,2018
By:
'Margaret'
Jun 08,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Lettings (as a Tenant)
Postcode:
1
people found
this helpful
Samantha Tolley was excellent. She was always helpful, prompt & efficient and I felt she had my best interests at heart; she was a pleasure to deal with!...
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1
people found
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“DON'T DO IT!!! Horrendous year from start to end.....the ......”
1 Star Review
Aug 19,2017
By:
'Lucy'
Aug 19,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF14
Lettings (as a Tenant)
Postcode: CF14
5
people found
this helpful
DON'T DO IT!!! Horrendous year from start to end.....the place was disgusting when I moved in and I had to clear it all, clean It, wait over a month for new carpet to be laid as it was stinking dirty. Then when I moved ...
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5
people found
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“I continue to be delighted by Sharon's care and attention ......”
5 Star Review
Aug 04,2017
By:
'Happy'
Aug 04,2017
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: Yes
Postcode: WR1
Lettings (as a Tenant)
Rent PCM: £600
Postcode: WR1
0
people found
this helpful
I continue to be delighted by Sharon's care and attention to her duties. She always answers emails promptly and deals with issues that arise without delay. Sharon is a credit to Crystalight and she is always a pleasure to speak to. Many thanks Sharon for ...
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“Both Sharon and Sam have been great! They listen, hear, ......”
5 Star Review
Jul 27,2017
By:
'Margaret'
Jul 27,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: WR14
Lettings (as a Tenant)
Postcode: WR14
0
people found
this helpful
Both Sharon and Sam have been great! They listen, hear, understand and action. Both are a pleasure to deal with and I'm glad they're on the end of the phone!
Thank you both :-)...
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0
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“Myself and my partner have both found the new agent ......”
4 Star Review
Jul 26,2017
By:
'Sophie'
Jul 26,2017
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: No
Postcode: CF10
Lettings (as a Tenant)
Rent PCM: £525
Postcode: CF10
0
people found
this helpful
Myself and my partner have both found the new agent is easy to contact compared to previous one, which is a massive positive. Whenever we have had an issue we usually email and receive a reply within 24 hours and usually in the response a solution ...
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0
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“Matt is a very helpful agent, I would highly recommend ......”
5 Star Review
Jul 25,2017
By:
'Richard'
Jul 25,2017
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: Yes
Postcode: CF10
Lettings (as a Tenant)
Rent PCM: £550
Postcode: CF10
0
people found
this helpful
Matt is a very helpful agent, I would highly recommend him to any tenant. Very professional and he would help you with any enquiry about a property....
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Comment on agent fees
Good
0
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“Excellent and prompt service to any issues raised and also ......”
5 Star Review
Jul 25,2017
By:
'PaulM'
Jul 25,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: WR5
Lettings (as a Tenant)
Postcode: WR5
0
people found
this helpful
Excellent and prompt service to any issues raised and also for areas raised on quarterly inspections very proactive service provided...
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0
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“I am not sure. We arranged to rent our flat ......”
3 Star Review
Jul 25,2017
By:
'Emma'
Jul 25,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: WR14
Lettings (as a Tenant)
Postcode: WR14
2
people found
this helpful
I am not sure. We arranged to rent our flat fairly quickly after the first viewing with Crystalight. However, they still had plenty of time to sort things out before we moved in but instead decided to do their inspections last minute and had repairmen ...
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Comment on agent fees
You have to pay a fee every year to renew your tenancy. There is no need to renew a tenancy every year and this is clearly something Crystalight do to charge unnecessary fees.
2
people found
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“I could not ask for a better property manager to ......”
5 Star Review
Jul 25,2017
By:
'Alex'
Jul 25,2017
Services: They manage our building
Rent PCM: £405
Would you recommend?: Yes
Postcode: GL52
They manage our building
Rent PCM: £405
Postcode: GL52
0
people found
this helpful
I could not ask for a better property manager to deal with than Matt, he always responds to emails quickly and is great and communicating with me to let me know what's going on....
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Comment on agent fees
Bad
0
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“Crystalight are an excellent management company. Since moving into Nicol ......”
5 Star Review
Jul 25,2017
By:
'MicaButler'
Jul 25,2017
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: Yes
Postcode: WR1
Lettings (as a Tenant)
Rent PCM: £500
Postcode: WR1
0
people found
this helpful
Crystalight are an excellent management company. Since moving into Nicol Court in March they have been extremely helpful and sent us all the documents we needed the day before we moved in which helped to prepare us. They send regular email updates and answer any ...
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Comment on agent fees
Good
0
people found
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“I've lived in your property at 10 heol staughton and am ......”
4 Star Review
Jul 25,2017
By:
'Tony'
Jul 25,2017
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: Yes
Postcode: CF10
Lettings (as a Tenant)
Rent PCM: £525
Postcode: CF10
0
people found
this helpful
I've lived in your property at 10 heol staughton and am delighted with the service I have received from Sharon. Nothing is too much trouble and she always keeps her promises....
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Comment on agent fees
always very helpful
0
people found
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“Sharon has always been promp in responding to emails. In ......”
5 Star Review
Jul 25,2017
By:
'Voluntary'
Jul 25,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: WR1
Lettings (as a Tenant)
Postcode: WR1
0
people found
this helpful
Sharon has always been promp in responding to emails. In addition she is respectful and gives attention to detail. She has established a maintenance schedule which appears to be a permanent arrangement resulting in an improved appearance of the communal areas. We offer the suggestion ...
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Comment on agent fees
The initial fees are excessive.
0
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“Since Sharon has taken over as property manager for Crystalight ......”
5 Star Review
Jul 24,2017
By:
'Isaac'
Jul 24,2017
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: Yes
Postcode: WR1
Lettings (as a Tenant)
Rent PCM: £575
Postcode: WR1
0
people found
this helpful
Since Sharon has taken over as property manager for Crystalight she has been a god send! She is always available, friendly and professional. Any issues she's been on the case to get it resolved, recently within 24 hours!...
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0
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“Since Sharon took over as the manager for my property ......”
4 Star Review
Jul 24,2017
By:
'AMcEwan'
Jul 24,2017
Services: Lettings (as a Tenant)
Rent PCM: £585
Would you recommend?: Yes
Postcode: WR1
Lettings (as a Tenant)
Rent PCM: £585
Postcode: WR1
0
people found
this helpful
Since Sharon took over as the manager for my property there has been a marked improvement in responses and in the speed that issues have been fixed.
Issues that I raised in my first week of moving weren't fixed for months but were dealt with ...
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0
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“I have been with Crystalight for years. Over 6 I believe.......”
5 Star Review
Jul 24,2017
By:
'Chris'
Jul 24,2017
Services: They manage our building
Rent PCM: £650
Would you recommend?: No
Postcode: GL52
They manage our building
Rent PCM: £650
Postcode: GL52
0
people found
this helpful
I have been with Crystalight for years. Over 6 I believe.
Matt Is truly an asset yo the team. Never have I had a dialogue and interaction with a lanlords or property management company as helpful as him. He is attentive, honest, hard working reliable and ...
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Comment on agent fees
Good
0
people found
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“Since moving in Shannon has been a pleasure to communicate ......”
5 Star Review
Jul 24,2017
By:
'JT'
Jul 24,2017
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: Yes
Postcode: WR1
Lettings (as a Tenant)
Rent PCM: £500
Postcode: WR1
0
people found
this helpful
Since moving in Shannon has been a pleasure to communicate with, is always cheerful, polite and punctual with her communication with us !...
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0
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“Matt is conscientious, enthusiastic and very helpful . He always responds ......”
5 Star Review
Jul 24,2017
By:
'Neil'
Jul 24,2017
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: Yes
Postcode: GL50
Lettings (as a Tenant)
Rent PCM: £650
Postcode: GL50
0
people found
this helpful
Matt is conscientious, enthusiastic and very helpful . He always responds to enquiries in a timely manner . He was at one point the only agent as others had left and he appeared to keep himself together whilst under enormous pressure ....
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Comment on agent fees
Ok
0
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“Sam is brilliantly helpful with all situations that she's presented ......”
5 Star Review
Jul 24,2017
By:
'Connor'
Jul 24,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: WR14
Lettings (as a Tenant)
Postcode: WR14
0
people found
this helpful
Sam is brilliantly helpful with all situations that she's presented with and although I've only met her in person once she has a great personality and seems like an overall great person....
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Comment on agent fees
Good
0
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“Since Samantha joined the Crystalight team we've noticed much more ......”
4 Star Review
Jul 24,2017
By:
'Tenants'
Jul 24,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: WR14
Lettings (as a Tenant)
Postcode: WR14
0
people found
this helpful
Since Samantha joined the Crystalight team we've noticed much more activity from the agency around the property such as monthly fire drills or completing the outstanding flat inspections. The enquiries also seem to be sorted quicker than before, although there are still some problems with ...
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“I was surprised to see some negative reviews as I ......”
5 Star Review
Jul 22,2017
By:
'Luke'
Jul 22,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: GL52
Lettings (as a Tenant)
Postcode: GL52
1
people found
this helpful
I was surprised to see some negative reviews as I have had great service as a tenant and even in an emergency I was dealt with professionally and within 24 hours ! Thanks to Sharon and Matt - I highly recommend...
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1
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“I was sceptical at first when I rented a home ......”
5 Star Review
Jul 14,2017
By:
'Kate'
Jul 14,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: WR1
Lettings (as a Tenant)
Postcode: WR1
2
people found
this helpful
I was sceptical at first when I rented a home from Crystalight at the start of the year due to previous reviews that I had heard - The staff at Crystalight are all new and they have been professional and organised and I have no ...
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Comment on agent fees
Good only £180 per person
2
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“The worst thing since trump. Never have I imagined a ......”
1 Star Review
Nov 11,2016
By:
'James'
Nov 11,2016
Services: Lettings (as a Tenant)
Rent PCM: £425
Would you recommend?: No
Postcode: GL2
Lettings (as a Tenant)
Rent PCM: £425
Postcode: GL2
5
people found
this helpful
The worst thing since trump. Never have I imagined a more unprofessional company. I recently moved into a newly build student home which I was told would be finished completely for the beginning of the semester, 2 months on and it's still not finished. crystalights attitude ...
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Comment on agent fees
Very overpriced
5
people found
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“Needless to say we will not be going anywhere near ......”
1 Star Review
Oct 17,2016
By:
'Jess'
Oct 17,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GL50
Lettings (as a Tenant)
Postcode: GL50
5
people found
this helpful
Needless to say we will not be going anywhere near this letting agent again!
Upon moving in we found that everything that was promised to be fixed WASNT! - this included a massive amount of mould in the bedroom and large water mark on the ...
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5
people found
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“Avoid at all costs.I have never known such an ......”
1 Star Review
Aug 07,2016
By:
'Karl'
Aug 07,2016
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: WR14
Lettings (as a Tenant)
Rent PCM: £550
Postcode: WR14
9
people found
this helpful
Avoid at all costs.
I have never known such an incompetent company, the way they manage their properties is appalling.
We have had numerous problems with damp during our tenancy with them and time after time they have failed to act on them.
On countless ...
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What agent could do to change your mind?
Bad
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Comment on agent fees
Bad
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