100% lettings valuation accuracy
91% lettings fee satisfaction
Aug 08,2012
Aug 08,2012
3
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Myself and my flatmates are students and soon to be tenants with this company. We were due to move out of our current property before the 6th of August, we were promised this as that was our final day here and none of us had anywhere else to go, so basically after the 6th we would be homeless.
After several failed meetings with Bairstow Eves we finally met the guy we would be working with at their Stratford based office on the day the Olympic torch ran through, so as you can guess it was hectic for us to get there and being claustrophobic wasn't helping.
He then made us walk 45 minutes to a property that he originally said he was going to drive us to, which once again was a problem as I suffer from a form of arthritis and one of my flatmates has a back injury. The property was terribly small and wasn't what we had asked for at all! It was too far away from any sort of transport and would take us hours to get into university, one thing he said he had taken into consideration with us.
He then asked us for our honest opinion, so we told him and he looked almost offended because we didn't like the place. I could stand in the 'double bedroom' and touch walls! That is how small it was! You'd be lucky to get a bed in there let alone any other furniture!
Anyway after, he called us up a little bit later to schedule a date to see another property. This date changed several times again because he kept changing it with excuses, the one that took the cake was 'the current tenants of the property don't want people viewing the place after 4pm', which turned out to be a lie after I spoke to one of said tenants, turns out that is just when the housing guy got off work and he didn't want to be working overtime. We liked the place so we took it.
After we took it, it was like a whole different ball game. We started to feel harassed for money, the guy demanding the cash because apparently if we didn't give it to him by the 31st at the very latest the Landlord was going to give the place to someone else. They also then started charging us a lot more money then they originally said they would, money we didn't have, so we had to go to family members and such and leave them penniless too. I come from a poor background, £100 is 2 months worth of shopping for my parents and they expected me to demand £900 from them, I told them where to stick it very sharply. My flatmates had to pay my bit for me because I couldn't raise anymore than £100.
Well we paid them all their money weeks in advance and did all their paperwork, yet we are still waiting to move and we are now being charged £50 a day by our current landlord because we're still in the house that we were supposed to leave on the 6th. We have nowhere else to go and no money because we've used all our savings paying for this new property.
They promised us that we would be out by, at the very latest, the 31st of July, it is now the 8th and we're still waiting on their side. It's been nothing but excuses all this time and even some minor threats from them, such as 'It will take longer if you keep calling us'. We are constantly being told 'I will call you back when I have done whatever', then nobody calls.
We did all our paperwork weeks ago and paid all the money they asked for as well. We're waiting for THEM to get THEIR asses in gear. Everytime we call we're told the same thing, 'We're getting the paperwork in order'. They've been doing that for weeks now! And ever since we told them that they would be paying the charges we get here they've been taking longer! You'd think that would be an incentive to get a move on!
NEVER work with this company! They might seem nice when you go in to see them and when they take you to the places but the second money is down on the table they show their real colours! They are disorganised, rude, impolite and are overall a terrible company! And to boot they don't even have a complaints procedure!
After several failed meetings with Bairstow Eves we finally met the guy we would be working with at their Stratford based office on the day the Olympic torch ran through, so as you can guess it was hectic for us to get there and being claustrophobic wasn't helping.
He then made us walk 45 minutes to a property that he originally said he was going to drive us to, which once again was a problem as I suffer from a form of arthritis and one of my flatmates has a back injury. The property was terribly small and wasn't what we had asked for at all! It was too far away from any sort of transport and would take us hours to get into university, one thing he said he had taken into consideration with us.
He then asked us for our honest opinion, so we told him and he looked almost offended because we didn't like the place. I could stand in the 'double bedroom' and touch walls! That is how small it was! You'd be lucky to get a bed in there let alone any other furniture!
Anyway after, he called us up a little bit later to schedule a date to see another property. This date changed several times again because he kept changing it with excuses, the one that took the cake was 'the current tenants of the property don't want people viewing the place after 4pm', which turned out to be a lie after I spoke to one of said tenants, turns out that is just when the housing guy got off work and he didn't want to be working overtime. We liked the place so we took it.
After we took it, it was like a whole different ball game. We started to feel harassed for money, the guy demanding the cash because apparently if we didn't give it to him by the 31st at the very latest the Landlord was going to give the place to someone else. They also then started charging us a lot more money then they originally said they would, money we didn't have, so we had to go to family members and such and leave them penniless too. I come from a poor background, £100 is 2 months worth of shopping for my parents and they expected me to demand £900 from them, I told them where to stick it very sharply. My flatmates had to pay my bit for me because I couldn't raise anymore than £100.
Well we paid them all their money weeks in advance and did all their paperwork, yet we are still waiting to move and we are now being charged £50 a day by our current landlord because we're still in the house that we were supposed to leave on the 6th. We have nowhere else to go and no money because we've used all our savings paying for this new property.
They promised us that we would be out by, at the very latest, the 31st of July, it is now the 8th and we're still waiting on their side. It's been nothing but excuses all this time and even some minor threats from them, such as 'It will take longer if you keep calling us'. We are constantly being told 'I will call you back when I have done whatever', then nobody calls.
We did all our paperwork weeks ago and paid all the money they asked for as well. We're waiting for THEM to get THEIR asses in gear. Everytime we call we're told the same thing, 'We're getting the paperwork in order'. They've been doing that for weeks now! And ever since we told them that they would be paying the charges we get here they've been taking longer! You'd think that would be an incentive to get a move on!
NEVER work with this company! They might seem nice when you go in to see them and when they take you to the places but the second money is down on the table they show their real colours! They are disorganised, rude, impolite and are overall a terrible company! And to boot they don't even have a complaints procedure!
What agent could do to change your mind?
Have a complaints procedure which is CLEAR so if you do have one people can see it, be more organised and stick to your self set deadlines! Don't set a deadline if you don't intend on sticking to it!Attached Filesnbsp;
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Opening Hours
Address
Bairstow Eves
198 Lavender Hill
Battersea,London
Greater London
SW11 1JA
02031518067
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 91% | £290 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 14 | 1 | 8 | 6 | 204 | 6 | 130 | 6 | 12 | 3 |
Areas covered
- SW1
- Battersea
- SW8
- Clapham, Clapham Common
- SW18
- Clapham Junction, Wandsworth
- SW4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 22,2024
Dec 22,2024
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I have tried to sell my flat twice, through the so called top rated estate agents in Battersea, alas!
Then comes in the Bairstow Eves with Tony Ennis and Dechannelle, the latter whom worked her socks off with the viewings and Tony the brain behind ...
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Nov 07,2024
Nov 07,2024
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We have received excellent service from all the staff at Bairstow Eves but especially to Tony whose approach is reassuringly experienced and knowledgeable about property and the local area. From the outset he was with us answering all sorts of queries and questions. Viewings were ...
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Nov 01,2024
Nov 01,2024
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Thank you Tony Ennis for selling my property. Sale and purchase can be a very stressful process, but your ability to communicate in a clear, personable and timely manner has made the process a lot easier and nicer. Quick answers, can-do approach and determination in ...
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Oct 30,2024
Oct 30,2024
0
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Bairstow Eves made our property sale smooth and stress-free. They provided a fair, well-researched valuation. Tony's expertise and support gave us confidence, and within just one week of listing, we received an offer. Throughout the process, we were kept fully updated, and thanks to their ...
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Sep 26,2024
Sep 26,2024
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Excellent service from Bairstow Eves.
My property was on the market for a year with another high end estate agents and received little interest. I turned to Bairstow Eves and felt confident from the get go. Tony promised to sell my property quick and he ...
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Sep 16,2024
Sep 16,2024
1
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Bairstow Eves is a heaven-sent for finding our first property here in London. Special mention to Tony Ennis who did a fantastic job in assisting us from start to finish of our buying process. He is very efficient in everything! Always on time in viewings, ...
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Aug 30,2024
Aug 30,2024
1
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Tony Ennis did a fantastic from start to finish throughout the process. Was always available for viewings and very responsive. No complaints as a buyer and will use them once I am ready to sell my property one day....
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Aug 17,2024
Aug 17,2024
1
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Tony went above and beyond in getting my property sold.
I appreciate Tonys efforts in making the transaction a postive experience and keeping us informed a all times at different stages of
The sale
Thank you so much Tony....
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Jul 18,2024
Jul 18,2024
0
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When I decided to sell my buy to let apartment after more than 25 years I was apprehensive and worried but due to Tony's extensive knowledge of the estate I was confident to give Bairstow my property to sell. He already had interested party and a ...
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Jun 10,2024
Jun 10,2024
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Tony and the team worked incredibly hard to sell our property achieving a great result for us. Very happy....
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May 10,2024
May 10,2024
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I have no hesitation in recommending Tony at Bairstow Eves in Battersea. He and his team’s energetic approach resulted in a lot of viewings and multiple offers. He communicates well, has been ann invaluable guide through the paperwork and recommended a solicitor who has ...
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May 10,2024
May 10,2024
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Thanks Tony and Descha for your help! It was great to get the flat over the line so fast...
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May 10,2024
May 10,2024
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Working with Tony was a pleasure from start to finish. He seamlessly guided us through the entire process. Tony's responsiveness helped manage expectations on both sides during our house buying journey. Highly recommended!...
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May 07,2024
May 07,2024
1
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Exceptional Service: Tony Ennis is the Epitome of Excellence in: End to End Purchase Process
Bairstow Eves
198 Lavender Hill
Battersea
SW11 1JA
I had the immense pleasure of working with Tony from Bairstow Eves during my journey to purchase my first property in London, and ...
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May 03,2024
May 03,2024
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Excellent service i would especially like to thank Tony who made everything run efficiently would definitely recommend and use again....
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Mar 28,2024
Mar 28,2024
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I’ve gone full circle with Tony and Bairstow Eves! I bought my flat from them and 7 years later sold it through them. I cannot recommend Tony more highly; efficient, friendly, knowledgable. Thoroughly supportive throughout the entire selling experience. Thank you!...
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Mar 26,2024
Mar 26,2024
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We have just completed on the purchase of our Battersea flat. Tony was incredibly supportive and helpful to us as first time buyers and really helped coach us through the process. We managed to complete 2 months after first viewing the property which was helped by ...
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Feb 22,2024
Feb 22,2024
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We sold our property through Bairstow eves during a fairly slow period in the market. Tony was very helpful in getting us sold and across the line.
We'd initially gone with another agent and failed to get the sale due to being led to believe ...
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Dec 13,2023
Dec 13,2023
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Tony Ennis & Ross Manbridge were incredibly accommodating & helpful during the process of me buying my first flat. Unfortunately I had a very challenging conveyancer who was difficult to work with, but Tony helped me to get it sorted and was incredibly responsive. Ross also really ...
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Nov 15,2023
Nov 15,2023
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Tony Ennis and his team not only showed superior local knowledge and personal connections but produced a daily dedicated effort to sell my property. I was kept regularly uptodated on viewings and had complete confidence that they would deliver - this they did at a ...
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Oct 19,2023
Oct 19,2023
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We recently bought through Tony. He was extremely professional, with exceptional response times to any questions we had. The whole process start to finish was smooth. Very highly recommended....
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Oct 03,2023
Oct 03,2023
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We have bought and sold through Tony and his team and have received excellent, professional and friendly service on both occasions. Due to recent market conditions, buyers losing mortgages to furloughs, etc. it has not been an easy market to sell in. Tony's advice has ...
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Aug 07,2023
Aug 07,2023
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The team at Bairstow Eves in Battersea is simply wonderful. They are genuinely interested in helping you, progressing your query and have a great command of the market. In the purchase of my property, they guided me through the process, were always happy to speak ...
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Jul 27,2023
Jul 27,2023
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‘A man of his word’ is how I would describe Tony Ennis, Senior Associate, (Battersea office) who secured to completion the recent sale of our property. Focused on the mutual goal, you can trust him to get the job done. From the start Tony confidently ...
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Jul 10,2023
Jul 10,2023
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Tony and his team were committed to seeing the sale of property complete and provided that vital link between all parties to help keep things on track.
Thanks so much for all your assistance....
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Jun 28,2023
Jun 28,2023
1
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Tony Ennis is a no-nonsense, effective, and honest estate agent. Abigail Coombs is an attentive and hard-working sales associate. My wife and I purchased a small 2 bedroom flat through Bairstow Eves in mid-2023. We inspected the property on 13th May and exchanged on 27th June, ...
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Jun 08,2023
Jun 08,2023
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Thank you for all your assistance for the recent sale. The communication throughout was excellent, from the feedback after viewings and being able to speak with someone whenever I had a question made the whole process of selling a property much easier. Would highly recommend ...
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Jun 08,2023
Jun 08,2023
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I purchased through the Battersea branch and Tony ensured the whole process ran smoothly from start to finish. Couldn't recommend them highly enough....
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Jun 01,2023
Jun 01,2023
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I sold through Battersea branch . Was a very professional service . Kept in touch and gave feedback and updates and Tony was charming all the time with nothing too much trouble . Best agent I have dealt with ever !...
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Dec 07,2022
Dec 07,2022
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Great service, communication and all round amazing. Thanks for all your help, through the selling process and always being on hand to provide advice and also provide updates. Thank you Tony and the team....
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Last updated at 11:24 AM 08/06/2015 by allAgents
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