100% lettings valuation accuracy
99% lettings fee satisfaction
Jun 06,2018
Jun 06,2018
2
people found
this helpful
this helpful
They have lovely properties presented nicely online. Hence the two stars. Because the rest of the interaction unfortunately failed really badly.
When it comes to dealing with them in person, they never keep you in the loop. You'd call to get an update, they claim the right person is busy and would call you back. But they never do. I don't think they even pass on the message to that person as on my last call, one of the agents laughed in surprise when they realised their colleague had passed the buck but not the message.
They knew our background of pets. Whilst the first property we saw was declined because of pets, we were shown another one that we were keen to put an offer down there and then. We were told to wait and could not do that.
For 6 days we tried to get updates. Over and over we're told "i'll email you back" or "my colleague will call you back" only to realise yet another day has passed and no one has bothered to get in touch. Only after almost a week of unfortunately having to pester the do I find out they had accepted offers from people who viewed the house after us on the basis that it was easier cos they didn't have pets. Why mislead us and keep us in the dark? Why let us view the property? Why promise to get back to us to string us along but never do? It's dishonest and unprofessional behaviour.
If you were honest with us from the start, told us this house isn't suitable for pets, we wouldn't have viewed and wasted both our time. Even after all that, after we viewed the property and you let the other viewers put an offer before us, it would have been nice to let us know that in this circumstance you preferred to accept them over us. Why keep asking us to wait for a call back that you never initiated unless you're pestered? It would have taken mere seconds to leave a message of a few words that would have eased all of this.
I understand you guys are busy, but it's unfortunate in that state of being so busy you give up common basics such as honesty and trust. It's such a stark contrast from some other agents in lettings that do actually treat you with some respect by fulfilling arrangements to communicate.
When it comes to dealing with them in person, they never keep you in the loop. You'd call to get an update, they claim the right person is busy and would call you back. But they never do. I don't think they even pass on the message to that person as on my last call, one of the agents laughed in surprise when they realised their colleague had passed the buck but not the message.
They knew our background of pets. Whilst the first property we saw was declined because of pets, we were shown another one that we were keen to put an offer down there and then. We were told to wait and could not do that.
For 6 days we tried to get updates. Over and over we're told "i'll email you back" or "my colleague will call you back" only to realise yet another day has passed and no one has bothered to get in touch. Only after almost a week of unfortunately having to pester the do I find out they had accepted offers from people who viewed the house after us on the basis that it was easier cos they didn't have pets. Why mislead us and keep us in the dark? Why let us view the property? Why promise to get back to us to string us along but never do? It's dishonest and unprofessional behaviour.
If you were honest with us from the start, told us this house isn't suitable for pets, we wouldn't have viewed and wasted both our time. Even after all that, after we viewed the property and you let the other viewers put an offer before us, it would have been nice to let us know that in this circumstance you preferred to accept them over us. Why keep asking us to wait for a call back that you never initiated unless you're pestered? It would have taken mere seconds to leave a message of a few words that would have eased all of this.
I understand you guys are busy, but it's unfortunate in that state of being so busy you give up common basics such as honesty and trust. It's such a stark contrast from some other agents in lettings that do actually treat you with some respect by fulfilling arrangements to communicate.
Comment on agent fees
Seems alright, slightly on the higher side but their properties are nice.
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Latest Reviews
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Opening Hours
Address
Peter Alan
25 Woodfield Street
Morriston,Swansea
West Glamorgan
SA6 8AB
01792798201
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £850 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 2 | 2 | 0 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 11,2024
Nov 11,2024
0
people found
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As first time buyers the housing market can be very daunting. The staff at Peter alan at morriston Swansea have been so so good. Between viewings with Samuel, contact with steph and brief emails with rhiannon they have gone above and beyond to get us ...
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Jul 14,2024
Jul 14,2024
0
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I rented my property with the company Peter Alan seventeen years ago and then over two years ago again. I never had had this pleasant customer experience in the past. I was ready to leave their company until Joe Johns came along. He is so ...
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Apr 10,2022
Apr 10,2022
1
people found
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Very tricky estates agents .. beware about dealing with them .. Some of the staffs in Morriston branch is very rude ....
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Oct 02,2021
Oct 02,2021
0
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We've been guided through selling our home by Jade at Peter Alan recently, and couldn't have asked for a better agent. She has fully represented our interests, been entirely honest and up-front, provided professional, expert advice when needed, and not to mention has been a ...
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Nov 17,2020
Nov 17,2020
0
people found
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We went to view a house today and the service was horrible. I feel so sorry for the home owner as it really puts me off not to buy the property. We arrived 10 mins early (didn't think it was an issue), the home owner who ...
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Jul 10,2019
Jul 10,2019
2
people found
this helpful
this helpful
The biggest mistake we ever made was to go with peter Alan estate agents in Morriston. Not only did one of their agents leave the back door unlocked that led to a break in but it took 14 weeks to finally complete. The agents kept telling ...
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Feb 12,2019
Feb 12,2019
0
people found
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this helpful
Peter Alan Morriston have been amazing selling my property .From the valuation to the viewings, and finally the sale, all staff have been 100% professional. Nothing was ever too much trouble and we always received feedback from every viewing. They marketed my property superbly and I ...
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Comment on agent fees
Fees were very competitive.
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Jun 06,2018
Jun 06,2018
2
people found
this helpful
this helpful
They have lovely properties presented nicely online. Hence the two stars. Because the rest of the interaction unfortunately failed really badly.
When it comes to dealing with them in person, they never keep you in the loop. You'd call to get an update, they claim ...
read full review
read full review
Comment on agent fees
Seems alright, slightly on the higher side but their properties are nice.
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Jul 13, 2018
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(1)
Where to start!!!!!
I don't think they should be allowed to rent. They are so unprofessional and so sly. They don't contact you back when asked, I've got enough pictures and emails and texts to take them to court! They are so nasty.
I will be homeless before I rent of these again! They are good for selling but not for tenants! ...
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I don't think they should be allowed to rent. They are so unprofessional and so sly. They don't contact you back when asked, I've got enough pictures and emails and texts to take them to court! They are so nasty.
I will be homeless before I rent of these again! They are good for selling but not for tenants!