0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 06,2018
Jun 06,2018
8
people found
this helpful
this helpful
I can't speak for sales, but without doubt this is one of the worst letting agents I have ever come across. Surprised they are still in business to be honest. Their only saving grace is the phone manner of their receptionist/admin people. Unfortunately, that is where the praise ends. Repairs, inspections, deposit - no matter what area of the business you need, everything is so atrociously organised it's laughable.
I had to phone up constantly to ensure work was being done, and when they inevitably didn't carry it out, excuses were made in place of solutions. Worst of all though, they frequently lied to my landlord - so much so that we ended up sorting out issues between ourselves. Very concerning when you consider how much they charge for management.
Don't even get me started on the deposit. They are more than happy to accept your money, but as soon as it comes to end of tenancy, they don't want to know. It takes literally two minutes to do a transfer and yet it took nearly two months to get mine back, when proof of utilities were sent in promptly, the property was left in top condition (even praised by landlords) and the new tenants were in! Absolute disgrace.
I had to phone up constantly to ensure work was being done, and when they inevitably didn't carry it out, excuses were made in place of solutions. Worst of all though, they frequently lied to my landlord - so much so that we ended up sorting out issues between ourselves. Very concerning when you consider how much they charge for management.
Don't even get me started on the deposit. They are more than happy to accept your money, but as soon as it comes to end of tenancy, they don't want to know. It takes literally two minutes to do a transfer and yet it took nearly two months to get mine back, when proof of utilities were sent in promptly, the property was left in top condition (even praised by landlords) and the new tenants were in! Absolute disgrace.
Comment on agent fees
High
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Latest Reviews
18th Jan 2020
reviewed by 'Disapointed'
9th Jan 2020
reviewed by 'GeeBee'
15th Dec 2018
reviewed by 'Unhappy'
26th Nov 2018
reviewed by 'BH41'
6th Jun 2018
reviewed by 'Disappointed'
Opening Hours
Address
House Estate Agents
221 hall street
offerton,Stockport
Greater Manchester
sk1 4jg
0161 355 5555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £475 | £625 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 18,2020
Jan 18,2020
0
people found
this helpful
this helpful
Vacated my property nearly 2 months ago, still not recieved my owed rent or deposit back! They ignore all communication and convieniantly the bell at the shop doesn't work! Damage at the property was never fixed and constant excuses of illness when they eventually do get ...
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Jan 09,2020
Jan 09,2020
1
people found
this helpful
this helpful
I rue the day I ever handed HEA my property to manage. The stress they caused over the years was unbelievable. They refuse to answer their phones, they fail to pay rent on time. They make every excuse possible for their incompetence. You have to ...
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Dec 15,2018
Dec 15,2018
2
people found
this helpful
this helpful
I think the headline sums it up nicely, avoid HEA at all costs!!
They have managed a rental property of mine for a number of years and I have had constant battles with them over payment (or non payment), repairs and general communication.
The rent ...
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Comment on agent fees
Too high compared to others
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Nov 26,2018
Nov 26,2018
6
people found
this helpful
this helpful
9 weeks have passed since I vacated one of the properties that HEA reside over, and I have still yet to see my deposit. Proof of final bill payments was sent across promptly and confirmed by the staff there but not a single word on my ...
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Jun 06,2018
Jun 06,2018
8
people found
this helpful
this helpful
I can't speak for sales, but without doubt this is one of the worst letting agents I have ever come across. Surprised they are still in business to be honest. Their only saving grace is the phone manner of their receptionist/admin people. Unfortunately, that ...
read full review
read full review
Comment on agent fees
High
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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