67% sales valuation accuracy
100% sales fee satisfaction
33% lettings valuation accuracy
71% lettings fee satisfaction
Jun 05,2018
Jun 05,2018
8
people found
this helpful
this helpful
I was a (single occupancy) tenant at a house that was recently sold through David James estate agent in Mapperley. My experience with them started out well enough (they seemed courteous and friendly at first), but ended truly abysmally.
I returned home one night (I had given the agents a key for viewings) to find that my back door had been left unlocked, and was wide open; there had been a viewing earlier that day. When I came home the next day, I returned to find the exact same sight, hours after another viewing at which I was not present.
When I rang David James to highlight the issue and request an explanation, they promised to investigate. However, 2 days later the lady I spoke to flatly insisted that the agents had closed and locked the back door on both days, and point blank refused to apologise, stating that she "wasn't prepared to take responsibility for what happened"; she even went so far as to insinuate that the back door might have somehow been "faulty", though this alarming fault had somehow failed to materialise in the 2 and a half years I had been living at the property.
I concede that there was thankfully no harm done - but that's not the point. My back door was left unlocked and wide open, twice, and anyone could have conceivably let themselves in during the several hours I was not at home on both days. To make matters worse, the lady at David James was obstinate and rude, and her stubborn refusal to even offer a simple apology was frankly baffling. It was, without a doubt, the worst customer service I've experienced in a very, very long time.
I returned home one night (I had given the agents a key for viewings) to find that my back door had been left unlocked, and was wide open; there had been a viewing earlier that day. When I came home the next day, I returned to find the exact same sight, hours after another viewing at which I was not present.
When I rang David James to highlight the issue and request an explanation, they promised to investigate. However, 2 days later the lady I spoke to flatly insisted that the agents had closed and locked the back door on both days, and point blank refused to apologise, stating that she "wasn't prepared to take responsibility for what happened"; she even went so far as to insinuate that the back door might have somehow been "faulty", though this alarming fault had somehow failed to materialise in the 2 and a half years I had been living at the property.
I concede that there was thankfully no harm done - but that's not the point. My back door was left unlocked and wide open, twice, and anyone could have conceivably let themselves in during the several hours I was not at home on both days. To make matters worse, the lady at David James was obstinate and rude, and her stubborn refusal to even offer a simple apology was frankly baffling. It was, without a doubt, the worst customer service I've experienced in a very, very long time.
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Latest Reviews
5th Jan 2023
reviewed by 'Chloe Bonner'
25th Nov 2022
reviewed by 'Victor'
10th Feb 2022
reviewed by 'Laura'
13th Jul 2021
reviewed by 'Joanne'
20th Apr 2021
reviewed by 'Stefan'
Opening Hours
Address
David James Estate Agents
45b Plains Road
Mapperley,Nottingham
Nottinghamshire
NG3 5JU
0115 962 4213
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £225,000 | £225,000 |
| Lettings | 33% | 71% | £575 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 5 | 3 | 3 | 0 | 0 | 2 | 2 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 05,2023
Jan 05,2023
0
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Friendly and efficient! Not intrusive at all and does the inspection quickly but still gives time to have a chat...
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Nov 25,2022
Nov 25,2022
0
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Excellent customer service at David James, everyone here is very helpful. Grace made the whole process of moving in easy....
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Feb 10,2022
Feb 10,2022
0
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Nigel carried out another routine inspection and as always, he was professional and good natured. He is a pleasure to deal with and an asset to David James....
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Nov 03,2021
Nov 03,2021
0
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couldn’t speak more highly of David James, quick easy and painless process with Grace in Lettings. Absolutely lovely lady, would definitely recommend!...
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Jul 13,2021
Jul 13,2021
0
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I went to view a property yesterday and was greeted by Nigel. He was such a lovely man and a great laugh, he's honesty was a pleasure to experience, which can be rare with some agents. Although we agreed the house had a peaceful atmosphere, ...
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Apr 20,2021
Apr 20,2021
0
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We recently viewed one of your properties and we must say that Nigel was so professional ,knowledgeable and explained everything to us in detail. So if and when we buy a property we just hope that it is with David James....
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Mar 14,2020
Mar 14,2020
1
people found
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Thank you to Lucy Shepherd and Michelle from the Mapperley branch for all their help selling our property on Hills Rd. They kept us informed all the way and dealt with any issues immediately in a professional way.
We would highly recommend using David James ...
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May 22,2019
May 22,2019
0
people found
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Me and my girlfriend decided to move back to Notts after studying at uni a few years ago, during that time I dealt with several agency's and even worked for one myself.
In searching for a new place we dealt with 4 agency's including David James ...
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Comment on agent fees
Thought I think Agency fees in across the board should be much cheaper, they were £125 overall cheaper than the competitor we had looked at for a similar property
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Sep 14,2018
Sep 14,2018
12
people found
this helpful
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I purchased a property this month from David James Mapperley as a 100% cash buyer. I found the person allocated to deal with my purchase was very unapproachable and at times extremely confrontational. She caused me a lot unnecessary anxiety. Her replies to my questions on ...
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Jun 05,2018
Jun 05,2018
8
people found
this helpful
this helpful
I was a (single occupancy) tenant at a house that was recently sold through David James estate agent in Mapperley. My experience with them started out well enough (they seemed courteous and friendly at first), but ended truly abysmally.
I returned home one night (I ...
read full review
read full review
Comment on agent fees
N/a
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Yes
Jun 05,2018
Jun 05,2018
4
people found
this helpful
this helpful
Dealings with the Mapperley branch left me feeling as if they couldn't care less. Emails left answered and phone calls never returned. Young guy answering the phone sounds like you are dealing with some kid on work experience and he wasn't very knowledgable or experienced ...
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May 16,2018
May 16,2018
4
people found
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I came to David James through a recommendation a good 2 years ago. I only have a singular property and this is where I feel I have gone wrong as I am not a big enough client for them to actually care about my thoughts to ...
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Comment on agent fees
Average fees. I can get the same else where after researching last night
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“Looking for somebody to manage your rental property efficiently? I wouldn't look here....”
Apr 21,2018
Apr 21,2018
1
people found
this helpful
this helpful
Mistakes made managing the let at the beginning and the end caused many problems. Main person we dealt with was hard to pin down and would ignore email. I Was not informed when tenants hadn't paid rent or that left the country with my keys ...
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Comment on agent fees
Expensive. Vat on top. Don’t use their tradesmen as those costs are inflated to. This is something that I managed myself to save money even though I was paying them to do it.
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Apr 24, 2018
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It was decided that extra rent would be taken without conversation with myself. This was unsatisfactory as I wanted to sell the house. Also full cost of this wasn't seen by myself.
Issues with the utilities at the beginning of the process were costly and led to baliff's threats etc.
It may be your opinion as the person we weren't dealing with that it was hassle free, but that was not out experience.
Costs are outlined in advanced and I was warned by other landlords, I am merely pointing out ...
Mar 27,2017
Mar 27,2017
0
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I have now had two viewings for rental properties through David James and on each occasion I have had a prompt response to enquiries. I found the staff to be pleasant and helpful and my appointments took into account my work commitments, which I found ...
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Mar 27,2017
Mar 27,2017
0
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When we decided to sell our first home, we wanted to make sure we went with the right estate agent offering us both value for money and service. We actually met with 5 estate agents, both online agents and local agents with traditional offices ect. Any ...
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Comment on agent fees
Standard fees
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Dec 15,2014
Dec 15,2014
5
people found
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Failed to disclose pertinent information about the property and then avoids answering the questions asked once discovered. No transparency or solid complaints procedure. Buyer beware....
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Sep 11,2014
Sep 11,2014
0
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I was very pleased with the service from David-James. The most important thing I noticed was their honesty. I have used another agent in the past who found me tenants and managed my property for me but I found out they were keeping important details ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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