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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.7/5, 17 Reviews
59% Recommended
67% sales valuation accuracy
33% letting valuation accuracy
100% sales fee satisfaction
71% letting fee satisfaction
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By : 'Ramy'
Services : Letting(As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : NG3
I was a (single occupancy) tenant at a house that was recently sold through David James estate agent in Mapperley. My experience with them started out well enough (they seemed courteous and friendly at first), but ended truly abysmally. I returned home one night (I had given the agents a key for viewings) to find that my back door had been left unlocked, and was wide open; there had been a viewing earlier that day. When I came home the next day, I returned to find the exact same sight, hours after another viewing at which I was not present. When I rang David James to highlight the issue and request an explanation, they promised to investigate. However, 2 days later the lady I spoke to flatly insisted that the agents had closed and locked the back door on both days, and point blank refused to apologise, stating that she "wasn't prepared to take responsibility for what happened"; she even went so far as to insinuate that the back door might have somehow been "faulty", though this alarming fault had somehow failed to materialise in the 2 and a half years I had been living at the property. I concede that there was thankfully no harm done - but that's not the point. My back door was left unlocked and wide open, twice, and anyone could have conceivably let themselves in during the several hours I was not at home on both days. To make matters worse, the lady at David James was obstinate and rude, and her stubborn refusal to even offer a simple apology was frankly baffling. It was, without a doubt, the worst customer service I've experienced in a very, very long time.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £225,000 | £225,000 |
| Lettings | 33% | 71% | £575 | £1,500 |
David James Estate Agents
45b Plains Road, Nottingham, Nottinghamshire
NG3 5JU
0115 962 4213
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Nigel
By : 'Chloe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG3
Friendly and efficient! Not intrusive at all and does the inspection quickly but still gives time to have a... Read Full Review
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Grace
By : 'Victor'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG5
Excellent customer service at David James, everyone here is very helpful. Grace made the whole process of moving in... Read Full Review
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Nigel
By : 'Laura'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : NG14
Nigel carried out another routine inspection and as always, he was professional and good natured. He is a pleasure to deal with and an asset to David... Read Full Review
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Cody
By : 'Koby'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG4
couldn’t speak more highly of David James, quick easy and painless process with Grace in Lettings. Absolutely lovely lady, would definitely... Read Full Review
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Nigel
By : 'Joanne'
Services : Other
Would you recommend ? : Yes
Postcode : NG5
I went to view a property yesterday and was greeted by Nigel. He was such a lovely man and a great laugh, he's honesty was a pleasure to experience, which can be rare with some agents. Although we agreed the house had a peaceful atmosphere, Nigel's geniune nature added to the energy in... Read Full Review
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Nigel
By : 'Stefan'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NG4
We recently viewed one of your properties and we must say that Nigel was so professional ,knowledgeable and explained everything to us in detail. So if and when we buy a property we just hope that it is with David... Read Full Review
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Lucy
Michelle
By : 'Anne'
Services : Sales( As a Vendor )
Sold price : £420
Would you recommend ? : Yes
Postcode : NG5
Thank you to Lucy Shepherd and Michelle from the Mapperley branch for all their help selling our property on Hills Rd. They kept us informed all the way and dealt with any issues immediately in a professional way. We would highly recommend using David James when selling a property. Anne and... Read Full Review
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Cody
By : 'Jake'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : NG7
Me and my girlfriend decided to move back to Notts after studying at uni a few years ago, during that time I dealt with several agency's and even worked for one myself. In searching for a new place we dealt with 4 agency's including David James and thanks to Cody and especially Grace... Read Full Review
Thought I think Agency fees in across the board should be much cheaper, they were £125 overall cheaper than the competitor we had looked at for a similar property
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By : 'G.'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NG5
I purchased a property this month from David James Mapperley as a 100% cash buyer. I found the person allocated to deal with my purchase was very unapproachable and at times extremely confrontational. She caused me a lot unnecessary anxiety. Her replies to my questions on the telephone were mostly... Read Full Review
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By : 'Don't'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG3
Dealings with the Mapperley branch left me feeling as if they couldn't care less. Emails left answered and phone calls never returned. Young guy answering the phone sounds like you are dealing with some kid on work experience and he wasn't very knowledgable or experienced with my... Read Full Review
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By : 'Ramy'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : NG3
I was a (single occupancy) tenant at a house that was recently sold through David James estate agent in Mapperley. My experience with them started out well enough (they seemed courteous and friendly at first), but ended truly abysmally. I returned home one night (I had given the agents a key for... Read Full Review
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By : 'Katie'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : No
Postcode : NG6
I came to David James through a recommendation a good 2 years ago. I only have a singular property and this is where I feel I have gone wrong as I am not a big enough client for them to actually care about my thoughts to them. I last rented my property and explicitly said I cannot afford to have... Read Full Review
Average fees. I can get the same else where after researching last night
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By : 'Just'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NG4
Mistakes made managing the let at the beginning and the end caused many problems. Main person we dealt with was hard to pin down and would ignore email. I Was not informed when tenants hadn't paid rent or that left the country with my keys at the end of tenancy until I queried these issues... Read Full Review
Expensive. Vat on top. Don’t use their tradesmen as those costs are inflated to. This is something that I managed myself to save money even though I was paying them to do it.
By : James Roys
Apr 23, 2018Sorry to hear you feel this way! We weren't in control of the fact that the tenant decided to go on holiday at the end of the tenancy and didn't drop their keys back into us until later, however ...
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Christy
By : 'C'
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : NG3
When we decided to sell our first home, we wanted to make sure we went with the right estate agent offering us both value for money and service. We actually met with 5 estate agents, both online agents and local agents with traditional offices ect. Any money savings were minimal at best and... Read Full Review
Standard fees
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Luke
By : 'Naomi'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : NG3
I have now had two viewings for rental properties through David James and on each occasion I have had a prompt response to enquiries. I found the staff to be pleasant and helpful and my appointments took into account my work commitments, which I found really helpful. Luke has accompanied each of... Read Full Review
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By : 'Anonymous'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NG3
Failed to disclose pertinent information about the property and then avoids answering the questions asked once discovered. No transparency or solid complaints procedure. Buyer... Read Full Review
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Luke
By : 'Mary'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG4
I was very pleased with the service from David-James. The most important thing I noticed was their honesty. I have used another agent in the past who found me tenants and managed my property for me but I found out they were keeping important details from me. So far I have had no issues and look... Read Full Review
