100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
63% lettings fee satisfaction
Aug 07,2012
Aug 07,2012
12
people found
this helpful
this helpful
The agent has not responded to several emails I have sent them regarding serious defects in a property I have rented for some 10+ years, while always paying my rent on time. When I initially signed the agreement with Mrs Vizor she was terribly polite and friendly. However, since this I have only dealt twice with this agency and on both occasions it was with Mr Charles Vizor, regarding urgent property maintenance - damp walls, leaking roof, blown double glazing, faulty electrics (a sample of the problems reported a few years ago) and then recently a leak, problems with plumbing causing ceiling collapse along with continuations of previous problems which were not monitored following attempted repairs - so still require attention.
The landlord tends to be very rude, quite mysogenistic, difficult or impossible to contact and after causing communication problems seems to hand things over to this letting agent to sort out. Unfortunately,. Mr Vizor does not have the manners of Mrs Vizor and appears to have attended the same charm school as the landlord. I was sent a notice to quit by Vizors when the landlord refused to make any provision for the leaks to be attended to. I have since emailed the agent regarding my deposit and had no information or response on that whatsoever - either by email or RM. Mr Vizor made a phone call to me during which he refused to listen and spoke patronisingly, expecting me to believe the reason nothing had been responded to in over a week was because he had been on holiday! Somewhat incredulous behaviour to expect me to believe that Mr Vizor has no means of responding to emails, tenancy issues, sales issues, while the he is away from the office. Does his office really shut down with no admin for a week or so in July/August? I think not. I sent another email about an unrelated issue, using a psedonym and oddly that one WAS responded to! Bingo.
When Mr Vizor telephoned., he was far from easy to talk to, his constantly talking down to me and interrupting made it impossible to conduct a proper conversation and so I politely requested that he respond via email or in writing.
Nothing has been forthcoming - and this was nearly a week ago. In the meantime, my son and I are still having to prepare food in an unhealthy environment - plaster coming down, water leaking from above. Both of us have unsurprisingly been diagnosed with asthma since moving here.
I have met Mr Vizor once previously when he came to inspect the property when I complained once before. For an estate agent he is alarmingly ill-informed when it comes to property maintenance issues. He thinks galloping damp and black mould and wallpaper falling off the walls is as a result of the type of wallpaper I'd used! It wasn't, it was a mass of cracks in the outside rendering, but he failed to spot this as he didn't look outside! He also said my electrical faults were all down to an iron I was using (it was brand new and was not faulty in the slightest). In other words, tenants are idiots....At a later date, fortunately some qualified tradesmen confirmed that there were indeed electrical issues with the socket I'd reported and the faulty renderting and leaky roof causing the damp was properly diagnosed, and repaired (no thanks to Mr Vizor).
I can only assume that the reason Mrs Vizor was so polite initially was because they were taking my money and now I'm concerned about the return of my deposit and its whereabouts, they are reluctant to provide any information whatsoever.
As a further matter of interest, I did have a property on the market around 17 years ago, Vizors were only too happy to discuss that with me! No doubt again for their own financial ends.
It strikes me that tenants are considered the lowest of the low by some, who consider themselves to be superiour beings....and sadly my current landlord and Mr Vizor fall most definitely into this category. Despite now being a tenant, I am no different than the person I was when I was lucky enough to be mortgaged up to the hilt and selling a property - apart from the fact that now I tend to be a far more understanding person as a result of certain unhappy circumstances I have endured over recent years. Mr Vizor on the other hand, could do with a taste of the same lessons I've been dealt. He might just be a better person as a result.
As an agent, Mr Vizor ought surely to be informing the Landlord of his duties, given that he is a client and acting on behalf of that Landlord (although he has yet to confirm this formally to me). As it stands, Mr Vizor has only been too happy to perpetuate the bullying and lack of service along with poor quallity living accomodation that many tenants have to endure.
Tescos Customer service has a bad reputation, but Mr Vizor could knock spots off them.
The landlord tends to be very rude, quite mysogenistic, difficult or impossible to contact and after causing communication problems seems to hand things over to this letting agent to sort out. Unfortunately,. Mr Vizor does not have the manners of Mrs Vizor and appears to have attended the same charm school as the landlord. I was sent a notice to quit by Vizors when the landlord refused to make any provision for the leaks to be attended to. I have since emailed the agent regarding my deposit and had no information or response on that whatsoever - either by email or RM. Mr Vizor made a phone call to me during which he refused to listen and spoke patronisingly, expecting me to believe the reason nothing had been responded to in over a week was because he had been on holiday! Somewhat incredulous behaviour to expect me to believe that Mr Vizor has no means of responding to emails, tenancy issues, sales issues, while the he is away from the office. Does his office really shut down with no admin for a week or so in July/August? I think not. I sent another email about an unrelated issue, using a psedonym and oddly that one WAS responded to! Bingo.
When Mr Vizor telephoned., he was far from easy to talk to, his constantly talking down to me and interrupting made it impossible to conduct a proper conversation and so I politely requested that he respond via email or in writing.
Nothing has been forthcoming - and this was nearly a week ago. In the meantime, my son and I are still having to prepare food in an unhealthy environment - plaster coming down, water leaking from above. Both of us have unsurprisingly been diagnosed with asthma since moving here.
I have met Mr Vizor once previously when he came to inspect the property when I complained once before. For an estate agent he is alarmingly ill-informed when it comes to property maintenance issues. He thinks galloping damp and black mould and wallpaper falling off the walls is as a result of the type of wallpaper I'd used! It wasn't, it was a mass of cracks in the outside rendering, but he failed to spot this as he didn't look outside! He also said my electrical faults were all down to an iron I was using (it was brand new and was not faulty in the slightest). In other words, tenants are idiots....At a later date, fortunately some qualified tradesmen confirmed that there were indeed electrical issues with the socket I'd reported and the faulty renderting and leaky roof causing the damp was properly diagnosed, and repaired (no thanks to Mr Vizor).
I can only assume that the reason Mrs Vizor was so polite initially was because they were taking my money and now I'm concerned about the return of my deposit and its whereabouts, they are reluctant to provide any information whatsoever.
As a further matter of interest, I did have a property on the market around 17 years ago, Vizors were only too happy to discuss that with me! No doubt again for their own financial ends.
It strikes me that tenants are considered the lowest of the low by some, who consider themselves to be superiour beings....and sadly my current landlord and Mr Vizor fall most definitely into this category. Despite now being a tenant, I am no different than the person I was when I was lucky enough to be mortgaged up to the hilt and selling a property - apart from the fact that now I tend to be a far more understanding person as a result of certain unhappy circumstances I have endured over recent years. Mr Vizor on the other hand, could do with a taste of the same lessons I've been dealt. He might just be a better person as a result.
As an agent, Mr Vizor ought surely to be informing the Landlord of his duties, given that he is a client and acting on behalf of that Landlord (although he has yet to confirm this formally to me). As it stands, Mr Vizor has only been too happy to perpetuate the bullying and lack of service along with poor quallity living accomodation that many tenants have to endure.
Tescos Customer service has a bad reputation, but Mr Vizor could knock spots off them.
What agent could do to change your mind?
As mentioned above - respond to emails (or in writing). Give tenants the same respect as any other individual. Be polite and professional.Attached Filesnbsp;
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17th Jan 2020
reviewed by 'Sharron'
19th Dec 2018
reviewed by 'RBC'
30th Oct 2018
reviewed by 'Dr'
22nd Sep 2018
reviewed by 'Charlene'
Opening Hours
Address
Vizor Estate Agents
17 Church Green East
Redditch,Birmingham
Hereford and Worcester
B98 8BP
01527 584 533
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £159,000 | £355,000 |
| Lettings | 50% | 63% | £550 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 6 | 3 | 1 | 0 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 06,2023
Jul 06,2023
1
people found
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Rented in Redditch (Chaceley Properties through Vizors), issues over the time of tenancy ranged as follows
1. The letting agents gave their contractor keys to my property without being accompanied or having been given permission.
2. The parking was poorly managed (Instruction issued where to park but ...
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Jan 17,2020
Jan 17,2020
1
people found
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this helpful
I have found Sharaine fantastic, she helped me with a few problems I had, needless to say without her I would be homeless. She’s been so kind and caring and supportive. 100% for a job well done....
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Dec 10,2019
Dec 10,2019
0
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Recently purchased a property through Vizors, staff were very friendly and professional, would highly recommend them if selling or renting a property....
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Dec 19,2018
Dec 19,2018
0
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My main dealing was with Chris, who is a highly professional member. He was able to answer all my questions and resolved promptly any concerns. it was a pleasure doing business with Chris & Visors as an organisation comes highly recommended....
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Oct 30,2018
Oct 30,2018
1
people found
this helpful
this helpful
I have had experience with quite a few letting agents and am glad to state that we have found Sharaine Wakefield absolutely on the button. Very efficient, careful, considerate, competent, calm and prompt. Resolves issues without any histrionics in a practical way and considers the ...
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Comment on agent fees
Very good value
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Sep 22,2018
Sep 22,2018
1
people found
this helpful
this helpful
I received great service from Vizors.
It's the first time i've ever sold a property. Chris came out, talked me through the whole process from start to finish. He arranged viewings at a convenient time that suited myself. He thoroughly guided me and advised me ...
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Comment on agent fees
The agent fees were extremely competitive with the local estate agents in my area. I felt comfortable and happy with them.
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Sep 19,2017
Sep 19,2017
3
people found
this helpful
this helpful
I received an excellent service from Vizors from start to finish. Mark, Glen, Lauren and the team were friendly and professional throughout and made the whole process of selling my house relatively easy and painless! Thank you....
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May 30,2017
May 30,2017
5
people found
this helpful
this helpful
This is by far the worst estate agency we have ever used, and from the low ratings they have received on this site I am not the only customer that has been disappointed with the service received, and I do suspect that the only 2 high ...
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Comment on agent fees
Excessive fees and no chance of getting any deposit back.
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Mar 06,2017
Mar 06,2017
0
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Fantastic customer service right from initial valuation through to sale of property. Mark was always available to answer questions and kept us informed. House sold quickly and a lot of viewings. a very painless process! Thanks vizors...
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Mar 04,2017
Mar 04,2017
0
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Have to say the recent experience of selling my home through Vizors has been excellent. From the very first meeting We have felt relaxed and confident that the sale of my house was in good hands.
The valuation I was given I slightly higher than ...
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Comment on agent fees
The fees we paid where very favorourable compared to others that we were quoted
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Jun 02,2016
Jun 02,2016
3
people found
this helpful
this helpful
Absolutely appalled at the service received. Charles Vizor is without doubt the most unprofessional agent I have ever spoken to. He is condescending and down right rude....
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Jul 21,2015
Jul 21,2015
6
people found
this helpful
this helpful
Stay away unless you have energy to argue common sense points. Basic principles of fair dealings are turned against you. I was unfortunate enough to rent through these people. when I moved in, inventory clearly said that the grass is too long and needs mowing. ...
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Mar 19,2014
Mar 19,2014
1
people found
this helpful
this helpful
I have rented a number of properties over the years but I have never come across an agency as unprofessional as Vizors Estate Agents.
Generally the agency are very pleasant when you first deal with them, but once a tenant they treat you very poorly ...
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What agent could do to change your mind?
Need to work on their customer service!Attached Filesnbsp;
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Sep 19,2012
Sep 19,2012
5
people found
this helpful
this helpful
We rented a property through this agency and found them to be very poor. They were generally very rude and expected us to carry out maintenance such as trimming the hedge and trees etc. but then didn't want to know when a very old outdated ...
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Aug 07,2012
Aug 07,2012
12
people found
this helpful
this helpful
The agent has not responded to several emails I have sent them regarding serious defects in a property I have rented for some 10+ years, while always paying my rent on time. When I initially signed the agreement with Mrs Vizor she was terribly polite and ...
read full review
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What agent could do to change your mind?
As mentioned above - respond to emails (or in writing). Give tenants the same respect as any other individual. Be polite and professional.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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