88% sales valuation accuracy
88% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Aug 06,2012
Aug 06,2012
0
people found
this helpful
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Extremely poor communication, no feedback given from viewings, not proactive in trying to work in the interests of the vendor. Unable to follow instructions. Seem to work more in favour of the buyer!!! They also make decisions without prior authorisation from you the client. I definitively requested that until exchange of contracts that potential buyers were still pushed and encouraged to view our property and that any requests received should be accepted as long as they were in a position to purchase and were not "carpet treaders" and until such point exchange of contracts had been completed. We received and accepted an offer but after no further viewings were received after this point and the house had only been on market for a week when interest and an offer of sale we're coming in there seemed no further interest in the property after 4 weeks of no apparent interest, I actually phoned the office pretending to be a viewer asking for a viewing appointment and was told that the house was at the stage of drawing up contracts and when I queried whether the vendors (ME) were willing to accept further viewings I was told that the vendors (ME AGAIN) had said no further viewings were to be arranged. I was dismayed. This was the first I had heard of this and even more dismayed considering it was my instructions they were apparently acting on!!! I proceeded to end the call and then called up the office enquiring if any further interest had been shown in viewing the property, I.e any calls for viewing only to be told that there had been no interest at all!!! I proceeded to reveal my subterfuge in the previous call and requested to speak to he managers who to this day have not bothered themselves to apologise personally and take accountability for their staffs actions which is some 6 weeks later since I made the request they call me. The house has sold now and we have moved but that is in DESPITE of white heather estates not because. I strongly advise that you would be better selling the house yourself than using white heather as they are cheap for a reason and are totally pointless!!!!!
What agent could do to change your mind?
Addressed all my points above and work for the seller who is the one paying their wages and NOT THE BUYERAttached Filesnbsp;
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Latest Reviews
11th Oct 2021
reviewed by 'Lyndsay'
25th Apr 2019
reviewed by 'Wynnie'
8th Feb 2019
reviewed by 'Khaled'
3rd Oct 2018
reviewed by 'Rowlands'
3rd Oct 2018
reviewed by 'Tim'
Opening Hours
Address
White Heather Estates
26 Whitby Road
Ellesmere Port
Merseyside
CH65 8AE
0151 356 5096
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 88% | £68,000 | £167,000 |
| Lettings | 100% | 50% | £730 | £730 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 2 | 6 | 2 | 0 | 0 | 0 | 1 |
Areas covered
- CH65
- Ch66
- Ch41
- Ch43
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Estate agents
Latest Properties
Oct 11,2021
Oct 11,2021
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Chris and the team at White Heather Estates provided an A1 service when selling my property in Great Sutton. From day one, Chris helped organise grounds maintenance and repair and gave sound advice. I was also dealing with a bereavement at this time so things ...
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Apr 25,2019
Apr 25,2019
1
people found
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If I could give this review less than one star then I would. Long story short my partner and I decided to rent a house through white heather. They were awaiting work references and allowed us to go to the house to measure up. We ...
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Comment on agent fees
Bad
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Apr 26, 2019
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Please clarify who you are and which property you are talking about. The only move in we had booked for the 17/04/2019 are happily occupying their property. The above does not relate to any case we have ever dealt with and appears to be total fabrication at this time ...
Feb 19,2019
Feb 19,2019
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White Heather estates was recommended by my brother. I originally spoke with Chris on the phone & he was friendly, & proactive re selling our late mothers house in Ellesmere Port. The photographs etc were very good, & they arranged viewings & kept us updated. They made the whole ...
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Comment on agent fees
Excellent.
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Feb 08,2019
Feb 08,2019
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Recently sold my house with White Heather and they were absolutely fantastic. Nothing was too much trouble for Chris and he was really helpful. Would highly recommend using White Heather....
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Oct 03,2018
Oct 03,2018
0
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Chris and the team were fundamental in the selling of our house and updated us every step of the way during what can be a very stressful time. They were professional with their approach and maximized the marketing opportunities of the selling of our home. ...
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Comment on agent fees
Good
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Oct 03,2018
Oct 03,2018
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Great estate agents, with what should have been a very difficult time for our family, Laura, Chris and the team made everything so easy for us. Can't fault and would definitely use again. Thank you so much guys...
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Comment on agent fees
Good
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Sep 28,2018
Sep 28,2018
0
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Very pleased to have used this pleasant, professional and communicative estate agent. All members of staff in the office were helpful and prompt in their responses and had they not sold the property for us we would have been happy to let through them. What ...
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Comment on agent fees
Good and comparable or better than others used
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Apr 19,2018
Apr 19,2018
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They are only interested in selling property to existing developers that they already do business with - so are only interested in lining the pockets of their exisiting developers on their books. They allow viewers to roam around the property on their own whilst representative ...
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Comment on agent fees
Cheaper than most in area but I am sorry that I was motivated to go with them for this sole reason but as with everything you pay your money and take your chance.
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Jun 09, 2018
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I sit here slack jawed and amazed!
Thank you so much for your feedback, shall we begin with the false and inaccurate allegation of lining the pockets of their existing developers on their books", which by the way I consider to be slanderous and may well pass to our legal department to pursue. We have a hard won reputation as a good estate agent, a member of The Guild of Property Professionals, in a challenging marketplace. Lies and false allegations such as this can be extremely damaging, a ...
Aug 16,2016
Aug 16,2016
1
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White Heather estate agents and Chris in particular were fantastic when we decided to sell our house. Nothing was too much trouble and we found them to be friendly and courteous throughout the whole sale. They kept us informed of viewings and gave us feedback ...
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Comment on agent fees
Excellent rates, well worth the money for the service I received.
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“Rude, obnoxious, unprofessional, unhelpful, intimidating etc................ you get the idea! ......”
Oct 31,2014
Oct 31,2014
0
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Rude, obnoxious, unprofessional, unhelpful, intimidating etc................ you get the idea! They demanded £1000 (non refundable) to take a property off the market we made an offer on! They would not contact the vendor to inform them of the vast number of issues that the survey kicked ...
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Oct 18,2013
Oct 18,2013
0
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no professional at all. Firstly when we decided to rent the house and when we moved in, after one week they told us they are going to change the agreement (landlord request) and if we don't accept it we have to move out - where?? ...
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Aug 06,2012
Aug 06,2012
0
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Extremely poor communication, no feedback given from viewings, not proactive in trying to work in the interests of the vendor. Unable to follow instructions. Seem to work more in favour of the buyer!!! They also make decisions without prior authorisation from you the client. I ...
read full review
read full review
What agent could do to change your mind?
Addressed all my points above and work for the seller who is the one paying their wages and NOT THE BUYERAttached Filesnbsp;
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Oct 31, 2012
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From this persons nickname I can guess at the case in question,
The lady neglects to mention that she obtained full asking price within a very short timescale in a slow market, ( instructed 24 th April/ offer 5th May/ completion 3rd august) isn't that what we are supposed to achieve?? and that she was not forced to accept any offer made on the property, indeed we act solely on client instructions, this person related the exact same scenario as she outlines above about her previous selling agen ...
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Complaints Procedure
No procedure set.
Last updated at 12:26 PM 16/08/2016 by Christopher selby
The lady neglects to mention that she obtained full asking price within a very short timescale in a slow market, ( instructed 24 th April/ offer 5th May/ completion 3rd august) isn't that what we are supposed to achieve?? and that she was not forced to accept any offer made on the property, indeed we act solely on client instructions, this person related the exact same scenario as she outlines above about her previous selling agent on another property to me at time of instruction, all staff were subsequently warned that she may indeed try to arrange her own viewing in the manner of a “mystery shopperâ€, I actually overheard the attempt to make a viewing and contrary to the allegation we were quite prepared to arrange a viewing, we did not advise that the vendors had instructed no further viewings however we are obliged to make potential purchasers aware that an offer is proceeding and approximately how long to completion in order not to waste peoples time.
We are not aware of her contacting this office to reveal her “subterfuge†I am only to happy to apologise for obtaining full asking price and completion within 13 weeks in the most difficult marketing conditions the industry has experienced in decades. If she would like to discuss this matter further she is more than welcome to contact me.
As for “cheap†I think the lady may find our fees are in line with other agents operating in this area.