92% sales valuation accuracy
100% sales fee satisfaction
98% lettings valuation accuracy
94% lettings fee satisfaction
May 23,2018
May 23,2018
3
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I can only preface this by saying that some of what I had to go through with this agency is my own fault. It's my fault that as soon as I walked into their office that I didn't trust my gut and immediately leave never to return.
Just how utterly inept this agency was became very apparent on day one. After coming into the office to fill in an application for a flat, I headed home (naively) feeling hopeful, despite knowing deep down that an office populated by workers who were younger than me (I was 24 at the time) was bound to be chaos. About a week passes and I've heard nothing so I call them to see what's going on. No answer. An hour later I call again and someone answers and rather rudely tells me it's their lunch break and they'll phone me back. So of course, a whole day later and I've still not heard anything, so I call again to ask about my application. It's been "misplaced" and they'll get on it. Again, of course, silence for about a week. Would you believe they still didn't get round to it?
So I go in person to sort it out and it's time to fork over every penny I have for the "holding fee", deposit, the first months rent, and a pile of other fees such as a whopping £150 reference check.
For the next two years I'm subjected to all manner of pain in the backside, from constant "£50 renewal fees" every 6 months on the contract, to flat inspections that no one shows up to or comes on the wrong date or just unannounced, various repairs that go unfixed (such as mold, and windows that couldn't even open or close).
I finally see a glimmer of light, I'm moving out. I ask for my deposit protection scheme number several times by email and each time they duck me. Looks like they couldn't even perform the most basic legal requirements. After moving out I get an email from the owner of this shambles of a company, demanding that I pay him all those earlier mentioned contract renewal fees, despite him knowing that they're illegal. I will say that I did hand over £50 the first time because I didn't know any better. I told him as much, he replied that he didn't receive anything. So there's two conclusions here. He's either a liar, or his staff are thieves. After being subjected to this horror shop I believe it's both.
Check their Facebook, the only positive reviews they have are from staff. Look at their photos. Every Friday they enjoy cake and wine in their office. Is there where all those illegal fees are going? Is this why they don't reply to urgent repairs or enquiries? This joke of a company doesn't even deserve a single star.
tl;dr illegal fees, staffed by dangerously inept individuals, never reply to you, will purposefully neglect their duties, even their legal duties.
Just how utterly inept this agency was became very apparent on day one. After coming into the office to fill in an application for a flat, I headed home (naively) feeling hopeful, despite knowing deep down that an office populated by workers who were younger than me (I was 24 at the time) was bound to be chaos. About a week passes and I've heard nothing so I call them to see what's going on. No answer. An hour later I call again and someone answers and rather rudely tells me it's their lunch break and they'll phone me back. So of course, a whole day later and I've still not heard anything, so I call again to ask about my application. It's been "misplaced" and they'll get on it. Again, of course, silence for about a week. Would you believe they still didn't get round to it?
So I go in person to sort it out and it's time to fork over every penny I have for the "holding fee", deposit, the first months rent, and a pile of other fees such as a whopping £150 reference check.
For the next two years I'm subjected to all manner of pain in the backside, from constant "£50 renewal fees" every 6 months on the contract, to flat inspections that no one shows up to or comes on the wrong date or just unannounced, various repairs that go unfixed (such as mold, and windows that couldn't even open or close).
I finally see a glimmer of light, I'm moving out. I ask for my deposit protection scheme number several times by email and each time they duck me. Looks like they couldn't even perform the most basic legal requirements. After moving out I get an email from the owner of this shambles of a company, demanding that I pay him all those earlier mentioned contract renewal fees, despite him knowing that they're illegal. I will say that I did hand over £50 the first time because I didn't know any better. I told him as much, he replied that he didn't receive anything. So there's two conclusions here. He's either a liar, or his staff are thieves. After being subjected to this horror shop I believe it's both.
Check their Facebook, the only positive reviews they have are from staff. Look at their photos. Every Friday they enjoy cake and wine in their office. Is there where all those illegal fees are going? Is this why they don't reply to urgent repairs or enquiries? This joke of a company doesn't even deserve a single star.
tl;dr illegal fees, staffed by dangerously inept individuals, never reply to you, will purposefully neglect their duties, even their legal duties.
Comment on agent fees
Their fees are excessive and many of them illegal, and they know it.
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Apr 15, 2021
Glasgow site not issuing my deposit back, and they know they have messed up David Rowand I suggest you get in touch asap! Mar 15, 2019
Been using Cairn letting for over a year now to rent out our property in Hillhead.They offer profressional and friendly advice, I can thoroughly recommend them! Jun 03, 2018
Please then feel free to contact me with the specific address of the property and dates and I will look into the issues you had and resolve. Or if easier come into the office so we can discuss. May 31, 2018
The two reviews you allege by the same person are two different properties and two radically different experiences. My review I stated it was my first property, the other review the person said 9 or so properties, so how are you conflating the two? This is the standard of service your handing out so don't act so aghast when the reviews come in. May 31, 2018
There's nothing to refute, and if you think I want to waste another moment of my time dealing with your company you're mental. Absolutely nothing you can say or do can make up for how this office operates. I only hope the trove of illegal fees you charge tenants have been looked at, but I doubt that. Similar review or no, how you and your staff operate is shameful, and I'd expect you lot to focus more on doing your jobs than farting about* eating cake that tenants are paying for.Spend less time trawling the internet for poor reviews and spend a little more time looking inwards why tenants might be so disgruntled.
May 29, 2018
It looks as if someone has it in for us ! as a year apart almost a similar review. We have asked for direct correspondence with no reply. We refute the comments above and await an All Agents review into who has posted this review and one from the same period last year? Attachments
May 29, 2018
I have read your comments and would invite you to contact me directly via the office so i can go through all your points and resolve the issues that you have or have had. I would never be involved in the accounts side so cannot see how i would have e-mailed any tenant direct. However if you contact me we can hopefully resolve.
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Opening Hours
Address
Cairn Estate and Letting Agency
34 Gibson Street
Hillhead,Glasgow
City of Glasgow
G12 8NX
0141 270 7878
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 100% | £116,000 | £450,000 |
| Lettings | 98% | 94% | £395 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 47 | 4 | 80 | 17 | 12 | 0 | 3 | 0 | 6 | 1 |
Areas covered
- G12
- G76
- G11
- G77
- G13
- G20
- G14
- G22
- G15
- G16
- G44
- G75
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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3
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Helped us every step of the way getting our let on the market. Always there for a quick response to any questions and got tennants in quickly without any hassle. A special thank you to Sophie for all her help....
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Oct 04,2024
Oct 04,2024
5
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Wonderful Service from from the Gibson Street Branch in Glasgow very Professional and Friendly. Staff members Sophie, Fiona and Claudia and all the other ladies within the Office we’re very welcoming....
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Jun 21,2024
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5
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Having used Cairn for a tenant find service for over a decade, I've always found the staff to be knowledgeable, professional and responsive - I'd thoroughly recommend them & the service they provide....
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May 10,2024
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7
people found
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Jacqui is absolutely amazing. Not only did she help me with viewing the property and help secure the lease, she also has helped tremendously with all the little things that have needed replacing or fixed in the flat. Very fast at responding to my emails ...
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Mar 22,2024
Mar 22,2024
6
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Very informative and patient with guiding me through the application process for the property. All the steps were made clear and easy for me to understand....
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Jan 26,2024
Jan 26,2024
5
people found
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Victoria was very helpful and reacted quickly to works have to been done....
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Dec 19,2023
Dec 19,2023
5
people found
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From the minute Jennifer arrived at my flat to evaluate I knew I was in good hands with the Cairn team. Jennifer introduced me to Jenny and the rest is history. Jenny took my flat and treated the sale as her own. Jenny listened to ...
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Nov 30,2023
Nov 30,2023
6
people found
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Excellent service from start to finish. Jenny managed the sale of my house and kept me updated many times throughout the day with what was going on. She ensured that everything ran smoothly and I felt very comfortable with the handling of the sale. When ...
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Nov 17,2023
Nov 17,2023
6
people found
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Cairn have sold two houses for me now and i can honestly say that both experiences have been seamless from start to finish from a professional team. Buying and selling a house is a stressful time and using Cairn made the whole process effortless and ...
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Nov 13,2023
Nov 13,2023
6
people found
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this helpful
I have been a landlord with Cairn for over 15 years and they have never failed to be friendly, efficient, trustworthy and reliable. I would not hesitate to recommend them. Special thanks to Victoria and Jennifer for their recent quick and professional assistance with valuations....
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Oct 03,2023
Oct 03,2023
7
people found
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this helpful
There was good communication from Natasha throughout the process of tenants moving out and finding new tenants for our flat. Everything felt like it was well organised and completed in a timely way so that we didn't have too long a gap between tenants....
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Sep 23,2023
Sep 23,2023
7
people found
this helpful
this helpful
Cairn Estate & Letting Agency have been amazing to work with. Natasha Silver has been excellent at her communication with me, helpful when I pose a question and solution orientated when a problem arises. I am delighted to be working with Natasha Silver & Cairn...
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Sep 18,2023
Sep 18,2023
7
people found
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this helpful
The agency reverted to us quickly upon applying for the property. We had a pretty easy move-in process as well. They provided all the information needed and It was also easy to contact them if there were any issues that needed to be addressed....
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Sep 18,2023
Sep 18,2023
7
people found
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Jacqui was an excellent Property manager and helped with any issues I had as a tenant....
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Jan 24,2023
Jan 24,2023
8
people found
this helpful
this helpful
Sharon McTaggart has been excellent throughout the entire process. Right from going to market to recieving the first months rent. Sharon was clear, responsive and a delight to deal with.
I've delt with well known Glasgow Letting agents in the past with mixed reviews from ...
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Jan 24,2023
Jan 24,2023
7
people found
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The service I received from Jacqui made me quite satisfied. Truly, she is a gem. Without any hesitation, I would suggest this real estate company to anyone....
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Jan 24,2023
Jan 24,2023
6
people found
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I appreciated the high calibre of the service. Such a strong dedication to client service deserves the ultimate respects always....
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Jan 23,2023
Jan 23,2023
7
people found
this helpful
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Our initial experiences with Cairn Letting and their Property Manager Sharon McTaggart have been excellent in all respects, from the way our initial enquiry was handled, right through to moving into the flat and discussing the inventory. Looking ahead, Sharon's friendly and caring approach gives ...
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Jan 06,2023
Jan 06,2023
6
people found
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Our property manager in Carin is Victoria. She is friendly, supportive and professional in sorting out any issues. We highly recommend Cairn....
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Dec 21,2022
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5
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Amazing service. Hannah is very professional and happy to help. She was very detailed and supportive during the whole process....
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Dec 01,2022
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7
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Always great service from Corinne, keeps me updated when something changes and is always prompt at replying if I have any questions....
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Sep 19,2022
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7
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Hannah from Cairn Letting was an excellent support for me in finding accommodation in Glasgow. She answered my questions and concerns in no time and took my suggestions seriously and clarified them with the landlords. Even though the process was lengthy because I had lived ...
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7
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Fiona from Cairn accompanied me from the purchase of my flat to successfully letting it two months later. She organised painting, electrical works, certification of alarms, new blinds and pointed me in the right direction for tax affairs and landlord registration. I live abroad so ...
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Sep 02,2022
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6
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After a turbulent period with one of my tenants coupled with the departure of another tenant in a separate property, Fiona and Hannah were quick to provide the necessary guidance and support. Fiona provided me with a very clear and frank assessment of both properties ...
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Aug 29,2022
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6
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Gemma Waters has been excellent in providing assistance to us on behalf of a family friend, has taken the issue to heart and given us excellent guidance on how to best protect our friend's interests. She is clearly extremely knowledgeable on all regulatory matters concerning ...
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May 24,2022
May 24,2022
6
people found
this helpful
this helpful
Very helpful with the move in process, always there to answer any questions or queries we had. Would recommend highly!...
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Apr 08,2022
Apr 08,2022
10
people found
this helpful
this helpful
Myself and my flatmate were moving from Canada to Glasgow and had been searching for flats in Glasgow for over a month and having no luck communicating with property managers from various letting agencies. We were lucky enough to get in touch with a very ...
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Apr 08,2022
Apr 08,2022
8
people found
this helpful
this helpful
I am thoroughly pleased with the efficient and pleasant services offered by Cairn and their staff. As a first - time landlord I feel guided & supported every step of the way....
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Mar 24,2022
Mar 24,2022
7
people found
this helpful
this helpful
Fantastic experience renting with Cairn property in last 4 years. Always very willing to help and support with utmost respect. I have really liked the property which comes with high standards and support that I got from my property manager Victoria & sophie is amazing. Really appreciate ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:40 PM 14/12/2016 by Jillian Rowand
Best Letting Agent in G12 
