“I personally would question these positive reviews. Allagents should display ......”
1 Star Review
Aug 06,2012
By:
'AST'
Aug 06,2012
Branch: Reading, 23/24 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Reading, 23/24 Market Place
Lettings (as a Tenant)
Postcode:
22
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I personally would question these positive reviews. Allagents should display the ip and subnet of these reviews. I'm sure quite a few of these positives orginate from the same office/network.
I work in a large international company based in Reading and personally know many poor suckers regretting their tenancy with Atlantis. My company HR received many compaints and have officially removed Atlantis from their "recommended agents" list.
As a buyer on amazon, I always read for comments below 3 stars and then judge the content. You'll know the true review of a product or a service.
I've been a tenant with Atlantis and wouldn't suggest it to anyone except my worst enemies which sadly, I don't have any. This is one hell of an unprofessional unit geared towards ripping the tenants. Poor at maintenance and quick at pinning down the blame. The only advice I have is avoid if you can.
What agent could do to change your mind?
if you've already signed with them, please accept my sympathies. If not, then read on even more carefully.
The Fees -(maybe different, in your case)
1. Review the agreement fees closely. Specially, at checkout, a percentage of your rent is deducted. Don't sign till you've read this. Take your time. Remember, they need your business.
2. Everytime you renew the contract, there's a fees involved which isn't transparent. Review this. If not clear, ask this in advance.
3. If moving to a different tenancy, Atlantis may charge you ‚£40 for providing a landlord review/clearance.
4. A notorious ‚£30 charge for any opportunity they can get you at. It increases too while you contest this with the deafs and the dafts.
Tips.
Maintain a folder by their name.
0. Get a renters insurance. You will not regret it.
1. Keep scanned copies of all agreements and fees.
2. A MUST. Review the inventory with a magnifying glass. Don't sign it unless you study it. Make a note of every inconsistency. Keep a scanned copy and send them via email and post. Even if they don't ask for it. Remember, this will come handy if dealing with TDS. Photographs a big plus. I'd take a video of the entire property with a paper in background that reflects the date.
3. Unlike Haslams and Parkers, Atlantis doesn't provide a quarterly inspection report to tenants. If you have reported an issue, you'll get no confirmation from them. So keep your records of mail or letters describing the issue. Again, photographs.
4. There a huge communication gap between Atlantis accounts and property management. Chances are you'll get charged frequent penalties of ‚£30 which keeps on increasing as you debate it. Always CC Accounts in your mail/
5. Raise the issue with the top head, if you have to. There's a warm statement by the chief. Don't fall for that. Learn it by your experience. Remember, people at this end hear hard.
6. Finally, if nothing works, remember you have help with 3rd parties. Escalate the issue.
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What happened to John Sykes? He was my favourite idiot.