96% sales valuation accuracy
95% sales fee satisfaction
89% lettings valuation accuracy
95% lettings fee satisfaction
May 21,2018
May 21,2018
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From the first moment I walked in to Bradlys Kelly was friendly and was very helpful and highlighted a house that would suit me, checked out another house too, Dean was there for the first viewing, and friendly and helpful and gave answers if I needed them contacted the seller when I put the offer in and made a quick offer accepeted, then the House Kelly had highlighted to me, I decided to go for a second viewing, and Chole attended again she was very friendly and helpful made the experience easy, trip whole team kept in contact during the process and in the last week ensured the house completed on time and made the whole experience worth while, and if I ever sell and look to buy (in a few years time) the Mutley team would get my custom
Thank you guys so much
Thank you guys so much
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Latest Reviews
1st Jun 2023
reviewed by 'Victor george Darbon'
2nd May 2021
reviewed by 'Penelope Jane Doris Reade'
10th Mar 2020
reviewed by 'Lesley'
25th Feb 2020
reviewed by 'Naomi'
10th Jan 2020
reviewed by 'Nicola'
18th Oct 2019
reviewed by 'Janet'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 95% | £43,000 | £286,600 |
| Lettings | 89% | 95% | £416 | £795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 0 | 28 | 3 | 107 | 0 | 94 | 2 | 21 | 3 |
Areas covered
- PL1
- Plymouth
- PL2
- PL3
- PL4
- PL5
- PL6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 01,2023
Jun 01,2023
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Money grabbing agents. Charge a lot (to tenants) for doing nothing. Had to get the bin code from a neighbour after being repeatedly given wrong code by Bradleys. Plymouth branch are lazy and incompetent. Will never use this estate agent again....
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May 02,2021
May 02,2021
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What a great and proactive professional service I have had in purchasing my new home. Of course there are always hurdles along the way but I do feel my move was a bit more complicated. What a super team!!...
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Mar 10,2020
Mar 10,2020
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Excellent service from Bradleys Estate Agent for our recent house purchase - they helped smooth through all the obstacles which came our way and were always available with advise when needed. Many thanks to Greg, Karen and Chloe for all your hard work....
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Feb 25,2020
Feb 25,2020
1
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Amazing experience, really helpful. Weren’t pushy trying to force sales! Really great experience and we ended up finding our dream home!...
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Jan 10,2020
Jan 10,2020
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Communication with Bradley's was easy and efficient. Anja was dealing with my property and promptly got back to me following any questions I had and was happy to show me round multiple times at my convenience and at short notice one time. Polite, professional and ...
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Oct 18,2019
Oct 18,2019
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Very professional and efficient from start to finish of my selling process, keeping me up-to-date at all times. The sale of my property went very smoothly....
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Oct 02,2019
Oct 02,2019
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Brilliant sales chasing team, fantastic customer service from the branch staff even though we were the buyer to their vendor. Highly recommended....
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Sep 19,2019
Sep 19,2019
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Happy to give a review on the excellent service received from Bradleys. This is the second property we have sold through Bradleys and we welcomed their innovative ideas on how to successfully market this latest property....
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Sep 09,2019
Sep 09,2019
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It can be a difficult time preparing to move house and send away all relevant information without a scanner or printer, emails are all well and good but sometimes you need to see someone face to face always willing to help, that was Chloe Tonkin ...
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Aug 30,2019
Aug 30,2019
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Had a few issues during the purchase of my first house (solicitor related) but always managed to get help as soon as possible and move things forward, would definitely recommend....
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Aug 09,2019
Aug 09,2019
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I was more than a little disappointed with the sale of two properties , it took forever to get any interest until I gave notice and started involving another estate agent when suddenly interest was found (coincidence)! I also had to chase up the EPC certificate ...
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Jul 17,2019
Jul 17,2019
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Really friendly, great customer service and would highly recommend! Helped me move into my first flat and provided all the information I needed to understand what was needed from me as a tenant and just made things a whole lot easier for me....
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Jul 15,2019
Jul 15,2019
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My partner and I are currently renting through Bradley's for our first home together. From the very first viewing Bradley's have been amazing (Chloe Tonkin was the estate agent we spoke with every time). There was not anything that seemed too much for her. From ...
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Jul 12,2019
Jul 12,2019
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I don`t often write reviews good or bad but I have worked with other estate agents in the past and was dreading having to do it again. However the team at Bradleys worked professionally and persistently making it a much easier process for me ...
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Jul 08,2019
Jul 08,2019
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We have just exchanged contracts as house vendors. The sale has been handled by Bradley's, and since agreeing to sell we have been in the capable hands of Karen Miller. Karen has always kept on top of the selling progress and has clearly been working ...
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Jun 12,2019
Jun 12,2019
1
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Anja was a star when it came to late viewings. More than happy to do them even on her way home. Dealt with alot of so called big Estate Agents while searching. Anja was by far one of the top Estate Agents I saw. Dean ...
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Jun 10,2019
Jun 10,2019
1
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I would like to thank Dean for all the hard work he has put in so far to help me sell my property.
My experience has been stress free, which is what everybody needs when selling there home... thank you....
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Jun 05,2019
Jun 05,2019
0
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Bradleys initially acted as Agents when I bought the investment property 17/18 years ago. Since then they have arranged for the letting of the property when necessary, and I cannot recall a period of more than a month or so when the property as not been ...
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To source new tenants and let the property, I feel their fees are very reasonable.
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May 08,2019
May 08,2019
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I cannot rate Bradley's highly enough for selling a property. From the moment Jon the branch manager came out to value my property I knew I'd made the right choice with his professionalism and knowledge. Then having Chloe undertake viewings and getting a sale above ...
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Apr 10,2019
Apr 10,2019
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Jon promised me a quick sale through an "Open House" approach. It worked and and six offers were made. The best went on to buy the house at the price he forecast. I was Delighted. Karen Miller, "The Chaser" provided a great service and kept ...
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Comment on agent fees
Certainly worth the money, it included Conveyancing. At one point they had arranged viewings for about 25 potential buyers.
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Mar 29,2019
Mar 29,2019
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Very good service! Karen kept us updated almost daily via phone call or email on what was going on and what needed to be done resulting in the purchase of our first home!!...
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Mar 23,2019
Mar 23,2019
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I was very pleased with the service provided by Bradleys throughout the sale, from start to finish. They were attentive, negociated well, and delivered the goods - achieved a house sale in challenging conditions. And no bull!...
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They were willing to negociate a very fair price - no complaints
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Feb 18,2019
Feb 18,2019
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Chloe answered most of my many phone calls over quite a period of time and she was always pleasant and helpful.
Karen poor Karen got the rough end of our phone calls as we had troublesome prospective purchasers who tried our patience , she was always ...
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Comment on agent fees
the online auction fee from us was very good.
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Feb 13,2019
Feb 13,2019
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Karen and Chloe were both extremely professional, helpful and reassuring. Both put them selves out to ensure my purchase was as hassle free as possible. A credit to Bradley's....
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Feb 01,2019
Feb 01,2019
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All of our dealings with Bradleys have been professional, friendly and efficient. Jon, Dean and Chloe were all very helpful, but we are especially grateful to Karen for all her help in chasing our sale, sorting out problems and keeping us informed along the way....
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Jan 29,2019
Jan 29,2019
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Bradley's were excellent communicators. Karen contacted me regularly and always provided me with clear and precise instructions and information.
Karen was friendly and always ensured everything was tied up.
Bradley's were my seller's agents and in hindsight I should have also used them as they ...
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Jan 29,2019
Jan 29,2019
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Really greatfull for all your help, and constantly keeping us up to date with everything that was happening even when it felt like we had come to a halt!
Thank you!...
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Dec 03,2018
Dec 03,2018
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We are from Romania and were looking for a quick turn around, Bradleys put us with a solicitor who managed to turn it round in 4 weeks and picked up the keys today! Everyone was so helpful an friendly...
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Nov 09,2018
Nov 09,2018
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Anja was brilliant from start to finish.
She answered all our questions perfectly on every occasion. Arranged viewings and additional ones, sometimes at short notice - sorry ! but it was never any trouble for her....
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Oct 25,2018
Oct 25,2018
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Had to write a review to say we have just bought a terraced house in the mutley area. The experience we've had and customer care is the best you will ever get. Kelly was professional, engaging kept us updated , knew everything about that particular property ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Bradleys is a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or the Department Head. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Last updated at 12:08 PM 30/03/2017 by allAgents
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
