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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 286 Reviews
95% Recommended
91% sales valuation accuracy
94% letting valuation accuracy
100% sales fee satisfaction
86% letting fee satisfaction
Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundati
Townends Regents Staines covers Staines-upon-Thames, Ashford, Bedfont, Feltham, Hampton, Lower Sunbury, Stanwell, Shepperton, Upper Halliford and Wraysbury. Staines’ residents benefit from being on the bank of the River Thames, there are plenty of riverside pubs and many water sports to observe or participate in, making it a popular and diverse residential location. If you are thinking about selling, buying, letting or renting in or around Staines-upon-Thames contact us today.
When you work with Townends Regents you benefit from:
- The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.
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By : 'Furious'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : Yes
Postcode : T18
I wish there was a choice for not putting a star as Townends don't deserve any. I am not a person who writes reviews however in this case I need to post one to tell people the horrific encounter I had with Townsends. I can't express in words how disappointed in words * as they have gazumped us twice. On the latest case, a property was under a multiple agents (one of them was Townends) and we were registered with the other agent and through them we have put an offer. At the same time Townends have found a guy who put an offer as well and was off chain compare with us who were on chain however our offer was higher so the vendor chose and accepted our offer. We even have a cover letter saying that the vendor has accepted our offer. Meanwhile we have found out that the Townends were keep pestering the vendor to make him change his mind and accept the offer from his guy even though they were aware that the vendor has already accepted our offer. Need to mention that Townends before even the vendor has not yet accepted an offer from either of us they have put in the website that the property is SOLD STC as they were so sure that the vendor will accept their guy's offer ignoring our offer. Everything was fine, all the information and forms were with the lawyers and mortgage people and in one day we have received a call from our lawyer that the vendor's lawyer said to her that the vendor has decided to go with an alternative offer who was off chain. Not sure if the guy has increased his offer or what really what happened. All I know that I find it really unethical this underhand tactics that Townends use. Shame on Townends for not leaving the vendor alone and throw a spanner and shame to the vendor for not honouring his word.
<p><Strong>Listening to you</strong><br />
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.<br />
<strong>Helping us to put things right</strong><br />
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.<br />
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.<br />
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.<br />
Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500<br />
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.<br />
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:<br />
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk<br />
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk
Last updated at 12/6/2017, 7:00:40 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 100% | £125,000 | £4,700,000 |
| Lettings | 94% | 86% | £795 | £2,250 |
Stirling Ackroyd
142-144 High Street, Staines, Middlesex
TW18 4AH
01784 455 299
No Branch Video found...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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David
By : 'Vicki'
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : TW18
My husband and I are so appreciative to David Rudley. We are moving from California and this move would have been such a nightmare without his help and guidance. David helped us secure a wonderful property and helped explain the rental/leasing processes in England. He took the time to answer our... Read Full Review
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By : 'Furious'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : T18
I wish there was a choice for not putting a star as Townends don't deserve any. I am not a person who writes reviews however in this case I need to post one to tell people the horrific encounter I had with Townsends. I can't express in words how disappointed in words * as they have ... Read Full Review
Share On :
By : 'Charlotte'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW18
We've just sold our flat through Townends. We were really happy with the guys enthusiasm to make everything go through, in particular our sales progressor Beckie! Thanks for your work guys... Read Full Review
Reasonably priced fees
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Christina
By : 'Alana'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW20
Even though she informed us as new to the company. Christina came across very confident and enthuastic in her role. She made us feel very comfortable in our decision to proceed with Townends and put an offer on our new property. I am very happy with townends and the way they treat their... Read Full Review
Reasonable
Share On :
Christina
By : 'S'
Services : Surveying
Would you recommend ? : Yes
Postcode : TW18
Chrissy was attentive and friendly, she looked very well dressed, although she hasn't been there long she knows her stuff. She has a great personality and is an honourable member of the Staines team. I will be telling my friends about her!!... Read Full Review
Good
Share On :
Richard
By : 'Rick,'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : TW18
Our first point of contact with townends was Richard. A nice polite young man who showed us around the first place we viewed. He then helped us out in an offer and all the steps towards renting the place. However due to some issues we were having trouble securing the property. Our application was... Read Full Review
Very reasonable compared to others.
Share On :
Hannah
By : 'L'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW18
Impressive level of service, excellent communication. I was in no doubt that Hannah was working tirelessly to ensure successful conclusion to our... Read Full Review
Very fair
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By : 'Raki'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : TW18
In one line,an awefull service for exhuberant fee. Recently came from abroad and they showed me a property managed by landlord.Until the contracts were signed they were very nice, after that they showed their true color, very arrogant and unfriendly staff. They initially messed up inventory timings ... Read Full Review
Its a rip off, fee 750£ for 1 bed flat renting doing literally nothing.
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By : 'Daniel'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW18
The gave me the keys late. And refused to give any comoensation for it. They also ignored any complains and said they never... Read Full Review
Not worth the service given.
Share On :
Luke
Sahil
By : 'Marvin'
Services : Sales( As a Buyer )
Sold price : £495000
Would you recommend ? : Yes
Postcode : TW18
I bought a house from a couple who used Regents to sell their house, and I found Regents very helpful. They were always quick to answer the phone and respond, and both Luke and Sahil were very helpful with finding out information we asked for regarding the house very promptly. Very professional,... Read Full Review
Share On :
Michael
Hannah
By : 'sbarratt'
Services : Sales( As a Buyer )
Sold price : £585000
Would you recommend ? : Yes
Postcode : TW18
Townends were very helpful during this process, thank you to Michael, Alan and Hannah in the branch for keeping things moving and keeping us updated. We're very happy in our new... Read Full Review
Share On :
Jo
By : 'Sunny'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW19
Jo provides outstanding support to me as a landlord whenever I have questions or need help. Today I had a question she did not know the answer to so had Head Office contact me and then followed up with me to make sure I have an answer and do not require anything else. She always keeps me informed ... Read Full Review
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By : 'Stef'
Services : Letting( As a Tenant )
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : TW18
Riya was very helpful, polite and knowledgeable about the property and the landlord's requirements. Surprisingly professional for someone so young. I am happy to recommend her to anyone looking for a... Read Full Review
I found the fees extortionate. Savills charged me on the last rent a fraction of your fees
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Matthew
Luke
By : 'Simon'
Services : Sales( As a Vendor )
Sold price : £495000
Would you recommend ? : Yes
Postcode : TW18
We originally marketed our home for sale with an online agency. We had very few viewings and it took six months to get an offer. When it fell through, we felt very unsupported. Switched to Regents, where we have had a very different experience. Matt, Luke and the team at Staines have been... Read Full Review
We negotiated an 'all-in' fee that we were more than happy with.
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Jo
By : 'John'
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : TW20
Regents were fantastic! They were so helpful and found me lovely tenants immediately. I reccomend Regents to anyone, i have rented out properties previously and foubd Regents to come out on... Read Full Review
Good
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By : 'Teresa'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW18
Katy has been absolutely excellent from day one. She has made this a very easy transition, being landlords for the first time. Katy is professional, good time keeper for appointments and a excellent communicator via email and phone. She is an asset to... Read Full Review
Agents fees were as we had expected
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By : 'Daryl'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : TW18
Riya was extremely professional and helpful the process of the move happened very quickly and smoothly would highly recommend... Read Full Review
Good
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By : 'GK'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : TW18
Was not pleased with the service after end of tenancy.Getting our deposit back proved very difficult.It was difficult getting call backs despite... Read Full Review
Fair
Share On :
Jo
By : 'Shaun'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : TW18
The staff were always polite and very helpful with any queries we had. All the emails and phone calls were all prompt. They discussed everything in detail fee wise and would recommend them to anyone looking to move in to a... Read Full Review
Good
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By : 'Jimmy'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : TW19
Riya Preston was outstanding right from the time she replied to our request for the property all the way through to when we moved in and we find that extremely... Read Full Review
Fair
