DO NOT USE GOODEARL. We rented from Goodearl for one year, every time we contacted them with a problem about the flat they would take weeks to get back to us. Before our tenancy ended, we became aware that the £96 application fee they had charged us at the start of the let was illegal. We contacted Goodearl about the illegal fees which they denied being illegal - even though I had emailed them a letter highlighting the laws which made this type of fee unlawful. We were in a dispute with them for over a month - the woman I spoke to on the phone just kept telling me I was wrong in what I was claiming but she would pass the comments on to the company director. Finally, after a twenty minute long phone conversation with her, she finally agreed to pass my phone number on to the director, only after I told her I had sought legal advise. After two months of arguing, we finally got our money back. I have advised our landlord to discontinue his contracts with Goodearl. I would advise anyone not to use them as we found them to be sly, dishonest, rude and very unhelpful.

Also, when the woman was coming to do the final check of the flat ahead of us getting our deposit back, she was an hour late. (The flat was at most a 10 minute drive or 25 minute walk from their office.)

jennifer85 - Go onto Shelter Scotland's website, they have a whole section and a toll kit on how to get your £96 application fee back! I have received mine back because this is ILLEGAL! Hope you get it!