100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
82% lettings fee satisfaction
May 18,2018
May 18,2018
5
people found
this helpful
this helpful
Beware of this company, they will cause you a big inconvenience at your expense and take your money as they so please.
A few points to note:
- They do not list all the issues with a house when you move into the property. We reported some issues but not all by phone and corrected some on inventory, but as we were rushing to move from one place to another with limited time and having a child and dog to sort, we simply did not have enough time to list everything. Whats more is the place we moved into was very basic, and looked as though it had never been improved since the day it was built... you had chipped kitchen cupboards, that looked like they were from the 70's, rotten taps, limescale on the draining board, scaly taps, big yellow stains in a seriously outdated bath (that they did not even bother to replace when they did the bathroom up!)
- They allow you to move into a dirty greasy house full of dust and cobwebs and the lampshades were appalling, when you touched them they would fall apart and the dust was so bad you could not even clean it off! ... what's best is that this was the state of them when we moved in and they then had the nerve to kick up about dust after we moved out despite us trying to clean the bulk of it off!
- Near the end of our tenancy, they decided to replace the
bathroom suite after letting us live in a mouldy messy state for nearly 2 years, they decide to inconvenience us to have this sorted near to the end of our stay making us take a week off work, for some cowboy to come in and do it all up only to leave the mouldy bath and a toilet that didn't flush properly. We then had to waste more time awaiting another engineer to attend to look at the toilet, this guy told us the that toilet was faulty from the start and should not have been left like it! Whats more, is a leak was later found and reported, again a guy came out and just pained over the leak mark... The leak itself had not been sorted and you could still hear the drip when sat in the lounge and someone was using the bath/shower.
- We moved into a garden full of weeds and plantation that looked like an overgrown forest. Yes they got a gardener in who only part cleared the garden and claimed to have sprayed the weeds with weed killer but the weeds did not die! What is worse, is we gutted the rest for them and made the garden look nice and towards the end, we even planted good quality grass seed as there was hardly any grass, which was coming on really well. Now when stating to the letting agent about this, we said said we had greatly improved the garden, however, as the grass was still growing and was delicate (and was about 2-3 inches long) we did not feel it was a good idea to cut it as it could damage its growth plus we had recently had very bad rain so the grass was very very wet. The response immediately was, well we will have to charge you for a gardener then! My partner told Leaders that this was an absolute insult given the time and expense that we have put into improving the garden; yes the grass was not cut but the garden was greatly improved and almost all of the weeds were gone. They then agreed that they would not charge us for the garden.
- Once they have your fees and your deposit that is it, your dead to them, they do not care about you and will, even in the most run down of places, take your money for anything and try and blame you for anything and everything, even if damage existed beforehand, especially if they did not log it and you missed telling them about it. It is like they are trying to steal peoples deposits to redecorate an old shoddy place, that the landlord has probably tripled her money on and we probably paid half of her mortgage off for her. But hay-ho, I guess this is how the rich and the poor get poorer, cheapskate landlords, that don't want to spend a penny and just one property after another and sit at home, not doing anything other than this, and because they are so cheap and don't want to put any money into anything to redecorate and fix things when they go wrong, they will steal it from tenants come the right time for them to do so! ... and this estate agent has allowed this to happen, no doubt because they split our deposit money nicely between themselves and the landloard, even after we made the place far better for them and even left a nice additional matching blind in the for them (again at our expense). They have no gratitude for anything you do to try and improve the shoddy places that they move into and they try and sting you for it afterwards because you did not leave it in that same messy state when you moved out! I kid you not, this place was immaculate when we left, far better, cleaner and further improved due to what we spent sorting it out. We left the place a lot cleaner than when we moved in, it was spotless.
They then tried to add an additional cleaning fee of £168 pounds for some scaly taps (that were left as they were when we moved in) and some small sticky cooking splash marks at the sides of the cooker, which admittedly we forgot to remove as we were rushing to move out and had forgotten to fully clean this area. Despite this when we moved in, there was a thick layer of grease and dust on the top cupboards when we moved in and dirt marks everywhere, again, we cleaned this whilst in the place and left it immaculate at the end! ... but no leeway for leaving a few splat marks down the side of a cooker of course! .. God forbid!
£168 to clear a few cobwebs and clean down the side of a cooker... Cleaners are obviously on a lot more money nowadays.
A few points to note:
- They do not list all the issues with a house when you move into the property. We reported some issues but not all by phone and corrected some on inventory, but as we were rushing to move from one place to another with limited time and having a child and dog to sort, we simply did not have enough time to list everything. Whats more is the place we moved into was very basic, and looked as though it had never been improved since the day it was built... you had chipped kitchen cupboards, that looked like they were from the 70's, rotten taps, limescale on the draining board, scaly taps, big yellow stains in a seriously outdated bath (that they did not even bother to replace when they did the bathroom up!)
- They allow you to move into a dirty greasy house full of dust and cobwebs and the lampshades were appalling, when you touched them they would fall apart and the dust was so bad you could not even clean it off! ... what's best is that this was the state of them when we moved in and they then had the nerve to kick up about dust after we moved out despite us trying to clean the bulk of it off!
- Near the end of our tenancy, they decided to replace the
bathroom suite after letting us live in a mouldy messy state for nearly 2 years, they decide to inconvenience us to have this sorted near to the end of our stay making us take a week off work, for some cowboy to come in and do it all up only to leave the mouldy bath and a toilet that didn't flush properly. We then had to waste more time awaiting another engineer to attend to look at the toilet, this guy told us the that toilet was faulty from the start and should not have been left like it! Whats more, is a leak was later found and reported, again a guy came out and just pained over the leak mark... The leak itself had not been sorted and you could still hear the drip when sat in the lounge and someone was using the bath/shower.
- We moved into a garden full of weeds and plantation that looked like an overgrown forest. Yes they got a gardener in who only part cleared the garden and claimed to have sprayed the weeds with weed killer but the weeds did not die! What is worse, is we gutted the rest for them and made the garden look nice and towards the end, we even planted good quality grass seed as there was hardly any grass, which was coming on really well. Now when stating to the letting agent about this, we said said we had greatly improved the garden, however, as the grass was still growing and was delicate (and was about 2-3 inches long) we did not feel it was a good idea to cut it as it could damage its growth plus we had recently had very bad rain so the grass was very very wet. The response immediately was, well we will have to charge you for a gardener then! My partner told Leaders that this was an absolute insult given the time and expense that we have put into improving the garden; yes the grass was not cut but the garden was greatly improved and almost all of the weeds were gone. They then agreed that they would not charge us for the garden.
- Once they have your fees and your deposit that is it, your dead to them, they do not care about you and will, even in the most run down of places, take your money for anything and try and blame you for anything and everything, even if damage existed beforehand, especially if they did not log it and you missed telling them about it. It is like they are trying to steal peoples deposits to redecorate an old shoddy place, that the landlord has probably tripled her money on and we probably paid half of her mortgage off for her. But hay-ho, I guess this is how the rich and the poor get poorer, cheapskate landlords, that don't want to spend a penny and just one property after another and sit at home, not doing anything other than this, and because they are so cheap and don't want to put any money into anything to redecorate and fix things when they go wrong, they will steal it from tenants come the right time for them to do so! ... and this estate agent has allowed this to happen, no doubt because they split our deposit money nicely between themselves and the landloard, even after we made the place far better for them and even left a nice additional matching blind in the for them (again at our expense). They have no gratitude for anything you do to try and improve the shoddy places that they move into and they try and sting you for it afterwards because you did not leave it in that same messy state when you moved out! I kid you not, this place was immaculate when we left, far better, cleaner and further improved due to what we spent sorting it out. We left the place a lot cleaner than when we moved in, it was spotless.
They then tried to add an additional cleaning fee of £168 pounds for some scaly taps (that were left as they were when we moved in) and some small sticky cooking splash marks at the sides of the cooker, which admittedly we forgot to remove as we were rushing to move out and had forgotten to fully clean this area. Despite this when we moved in, there was a thick layer of grease and dust on the top cupboards when we moved in and dirt marks everywhere, again, we cleaned this whilst in the place and left it immaculate at the end! ... but no leeway for leaving a few splat marks down the side of a cooker of course! .. God forbid!
£168 to clear a few cobwebs and clean down the side of a cooker... Cleaners are obviously on a lot more money nowadays.
Comment on agent fees
They have been a rip off from start to finish and will take any of your hard earned money any way they can and hide the fact they are crooks behind absolute joke service charges. I mean come £78 for damages and £168 for what would probably cost one of their maintenance people no more than a couple of hours to sort out! ... I sometimes wonder why I studied hard to become an engineer if I could earn that sort of money doing a cleaning and maintenance job... you do the math guys, nearly £250 for probably at the very most a couple of hours work cleaning and stripping a cable back and sticking a cheap letter box cover back on... I would not even earn that sort of money as a senior engineer even contracting!
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Latest Reviews
18th Mar 2024
reviewed by 'Andrew Randall'
5th Nov 2023
reviewed by 'Elizabeth'
25th Apr 2023
reviewed by 'Lisa'
5th Apr 2022
reviewed by 'Kiara-Mae Curtis'
9th Mar 2022
reviewed by 'Alisar alasi'
Opening Hours
Address
Leaders
55-59 London Road
Waterlooville
Hampshire
PO7 7EX
02392 240 809
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £200,000 | £310,000 |
| Lettings | 100% | 82% | £680 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 48 | 0 | 8 | 3 | 2 | 0 | 0 | 1 | 1 | 0 |
Areas covered
- PO7
PO9
PO8
GU31
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Mar 18,2024
Mar 18,2024
0
people found
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The property management team where great, Debbie in particular I have had time in 2 Hampshire hospitals ( not to serious)but kept me informed of what was happening and whenever I called she had the answers and upto date with the situation. Her guidance and thoughts ...
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Nov 05,2023
Nov 05,2023
0
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I have been dealing with Eloise and l had a fantastic and l greatly appreciated your customer service.That was superb.Thank you so much for keeping me updated....
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Apr 25,2023
Apr 25,2023
0
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I have been dealing with Niki Mihell, excellent service, always keeping me updated on the purchase of my house, with updates, telephone calls and emails, very professional service and polite on the telephone, would recommend to family and friends to use Leaders.
Kind regards
Lisa ...
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Apr 05,2022
Apr 05,2022
0
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The team at waterlooville have been amazing! Eloise has helped myself and my partner find the perfect home. Everything has been stress free and we have been kept in touch through out. I could not thank them enough...
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Mar 09,2022
Mar 09,2022
0
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I would like to thank everyone in leaders waterloo vill team. They are very supportive and they explained everything to me. Thanks a lot...
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Oct 29,2021
Oct 29,2021
0
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Impecible service. Elisabeth Coleman has made our transition to renting a new home via Leaders an absolute pleasure. Attention to detail, flexibility and an ability to address questions in a timely manner has been much appreciated. Thank you Elisabeth!...
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Apr 09,2021
Apr 09,2021
0
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I had three valuations from different agents and Annie from Leaders stood out. As a result, I put the house with them and it was sold quickly and efficiently. I thought the service from Annie and her team and also Irene, the move manager was ...
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Feb 09,2021
Feb 09,2021
0
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I was looking for hassle free renting and friendly personable relationship with Leaders and through Claire and Debbie this is exactly what I've got. They have naturally built a friendly relationship with me, keep me informed, up to date but never stressed. They do all ...
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Jan 20,2021
Jan 20,2021
0
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Always Fond Debbie and other members of staff very Helpful and willing and very prompt. also very quick to offer solutions to problems and happy that the property is checked on a regular basis. I would not hesitate to recommend this branch to other people....
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Aug 19,2020
Aug 19,2020
0
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Great service from Megan and Annie re the sale of my property which is ongoing.
They work as a great team responding quickly and competently with any questions or problems,nothing is too much trouble and they produce results.
Annie is a great manager and ...
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Nov 13,2019
Nov 13,2019
0
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I would like to thank all involved for their customer service and professionalism during the so far. Both my wife and myself self have been impressed with the way everything has been conducted. Please pass our thanks to the team special thanks to Charlotte Williams ...
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Jun 20,2018
Jun 20,2018
7
people found
this helpful
this helpful
Letting side was very rude and unprofessional when we was vacating the property - accused us of denying access to the property for viewings, however they could not enter unless we was in due to having a large dog and me working shifts and nights ...
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Comment on agent fees
RIP off.
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May 18,2018
May 18,2018
5
people found
this helpful
this helpful
Beware of this company, they will cause you a big inconvenience at your expense and take your money as they so please.
A few points to note:
- They do not list all the issues with a house when you move into the property. We ...
read full review
read full review
Comment on agent fees
They have been a rip off from start to finish and will take any of your hard earned money any way they can and hide the fact they are crooks behind absolute joke service charges. I mean come £78 for damages and £168 for what would probably cost one of their maintenance people no more than a couple of hours to sort out! ... I sometimes wonder why I studied hard to become an engineer if I could earn that sort of money doing a cleaning and maintenance job... you do the math guys, nearly £250 for probably at the very most a couple of hours work cleaning and stripping a cable back and sticking a cheap letter box cover back on... I would not even earn that sort of money as a senior engineer even contracting!
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Nov 07,2016
Nov 07,2016
1
people found
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this helpful
Excellent service from initial enquiry through to completion and collection keys. Staff are lovely, professional and helpful .Process is seamless and easy - I just want to add that the key thing that I felt was over and above other letting agents was the absolute ...
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Good
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Feb 26,2014
Feb 26,2014
0
people found
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Efficient service. Polite and friendly. Referencing process robust but fees reasonable. Always willing to answer questions and provide additional visits where necessary to ensure everything went smoothly.
Property management team seem just as nice....
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Dec 30,2013
Dec 30,2013
0
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I started using Nick Saltmarsh in 2001 for the letting of my property, PO6 4LS and then Leaders took over, I have dealt with Laura, Jill, Claire, Lisa (Waterlooville office) and Sue Tiller of your Fareham branch. Over the years your service has been excellent and ...
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Dec 16,2013
Dec 16,2013
0
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I have used Leaders Letting Agents, Waterlooville, Hampshire for the last 5 years to source and reference tenants for my 4 properties, draw up tenancy contracts, create inventories, and log deposits, as well as deal with the completion of tenancies.
Outstanding, professional, friendly, and caring are all ...
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Dec 11,2013
Dec 11,2013
0
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I had a very positive experience dealing with Leaders, i found them professional and efficient and everything went very smoothly. I would not hesitate in recommending them to friends and family....
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Apr 30,2013
Apr 30,2013
6
people found
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this helpful
Staggeringly disdainful of tenants; even if you are renting a £1500 pcm house they treat you with an attitude of "you should think yourself lucky we let you rent through us" and a permanent faint air of rebuke towards tenants. A punitive approach, from a company ...
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Apr 26,2013
Apr 26,2013
0
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When we decided to rent our property we used Leaders at Waterloovile branch as they were recommended to us from a friend. We are pleased we took his advice as over the 3 years we have been with Leader renting out our property we have never ...
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Apr 18,2013
Apr 18,2013
0
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I have been a Tenant with Leaders & was Dealing with a Property Manager called Jill, She was very Professional & Helped me with my Tenancy issues - She had an easy calm & caring way with which she handled any problem that arose.
i will be leasing ...
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Mar 13,2013
Mar 13,2013
0
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I have used Leaders as letting agents for a property in Waterlooville for the past four years and the service I have received has been highly professional, prompt and courteous at all times. Jill Waller has kept me constantly appraised of all matters relating to ...
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Dec 18,2012
Dec 18,2012
0
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Claire has been most efficient in finding tenants for me. Their credit checks and character references have been good and we have had two families which have been most reliable and have looked after the property very well....
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Dec 04,2012
Dec 04,2012
0
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this is the first time we have let our house out and it could't have been made easier from the beginning. Laura talked us through everything we needed to know and was always happy to answer any questions we had. Our house was let out ...
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Dec 03,2012
Dec 03,2012
0
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Leaders Waterlooville are the best letting agent I have used. We used to use two agents and ended up using just Claire and her team, they are always competitive but with that you get a friendly helpful service that doesn't just find you a tenant, ...
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Nov 30,2012
Nov 30,2012
0
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I have been using Leaders in Waterlooville for a number of years and have always received nothing but a professional and personal service. Claire and her team are always a delight to deal with....
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Nov 29,2012
Nov 29,2012
0
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We started off with Saltmarsh and automatically we were absorbed by Leaders. Although a much larger affair we continue to receive, what we discribe as personalised care.
Excellent help and advice with our letting. All the staff are friendly and professional.
We are always happy ...
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Nov 29,2012
Nov 29,2012
0
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Leaders Waterlooville branch have provided us with an excellent service since our first venture into the lettings market four years ago.They have proved very helpfull and have put forward wonderful tenants. We would not hesitate to recommend them!...
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Nov 29,2012
Nov 29,2012
0
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As a first time landlord I was keen to use a company that had a strong reputation and good results in renting properties quickly and to the right people. On carrying out some research regarding local agents, I found some mixed results other than Leaders ...
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Nov 29,2012
Nov 29,2012
0
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No sooner has any tennant given notice - they always seem to have another tennant to move in straight away, without the property being empty for any period. Have alwlays found Claire at Waterloville Branch very friendly and helpful, if i ever l leave a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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