100% sales valuation accuracy
100% sales fee satisfaction
May 18,2018
May 18,2018
3
people found
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this helpful
Dowens was responsible for 2 months of anguish. They moved us into a rental property in Sedgefield without completing a proper inspection and were dishonest in their approach. When we received the keys the place was utterly filthy, despite us having just signed a contract saying that the property must be received and returned in a standard of professional cleanliness. The boiler didn't work and there were numerous issues with gas, plumbing, electricity and basic safety problems. There were large areas of damp that hadn't been addressed, despite the previous tenant raising concerns. We informed Ryan and Amanda of all the repair problems and the state of the property and, although they are both nice people, they demonstatrated a shocking degree of unprofessionalism and incompetence. We received a few emergency repairs to the boiler and locks to the front door but all the other issues, (including water leaking above the fuse box!) were ignored. They made so many excuses and whilst they were dealing with a difficult landlord, that doesn't excuse the poor way in which they managed (or didn't manage) the property. Thankfully we received a refund of our bond and first months rent, but this was too little too late! We were forced to seek help from citizen's advice and obtain a legal exit from our contract as we felt we had no choice but to find somewhere else to live in order to protect our wellbeing. They assured us that the property would not be marketed again in its current condition, only for them to return it to the rental market straight after we returned the keys. Clearly they have not done anything about the leaking roof or other repair issues! I cannot describe the amount of stress and heartbreak we have been through because they couldn't do their jobs properly. We feel as though we have a duty to write an honest review as we don't want someone else to suffer through the same experience.
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Latest Reviews
24th May 2024
reviewed by 'Kristian Cason'
15th Nov 2023
reviewed by 'Gary'
10th Oct 2022
reviewed by 'E Harding'
7th Feb 2017
reviewed by 'Rita'
Opening Hours
Address
Dowen
41 Front Street
Sedgefield
County Durham
TS21 3AT
01740-623999
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £310,000 | £310,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 3 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- TS21
- TS29
- DL16
- DL17
- TS22
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 24,2024
May 24,2024
0
people found
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Alison from Dowen Sedgefield provided a fantastic service. She was involved in every aspect of getting my new property and the repairs etc required before I moved in....
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Nov 15,2023
Nov 15,2023
0
people found
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Alison from the Sedgefield branch was amazing and so helpful when i came to finding mys3lf a property, viewing it and getting everything in order. She kept in contact the whole process and couldnt have asked for any more help.
Thanks again.
Gary...
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Oct 10,2022
Oct 10,2022
0
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I had a very efficient and helpful service from Dowens Sedgefield, from first placing my house on the market all the way up to the final completion date. They have excellent local knowledge. They are good at keeping you informed and responding to communication promptly. ...
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May 18,2018
May 18,2018
3
people found
this helpful
this helpful
Dowens was responsible for 2 months of anguish. They moved us into a rental property in Sedgefield without completing a proper inspection and were dishonest in their approach. When we received the keys the place was utterly filthy, despite us having just signed a contract saying ...
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Mar 27,2017
Mar 27,2017
0
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Exceptional & speedy service from Ryan McKenna at the Sedgefield branch. Answered all my questions & very fast communication on email & telephone. I can't recommend the agent enough. Also special thanks to Nicola who was also very friendly, informed & professional. Very pleased!!...
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Comment on agent fees
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Feb 07,2017
Feb 07,2017
0
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Hi ,
I would just like to say Amanda and the team in Dowen in Sedgefield do a fantastic job , they are very prompt returning my calls or e-mails , always supportive whatever the problem , and I have used this estate agents for many years renting my ...
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Comment on agent fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:24 PM 09/02/2017 by Amanda Wainwright
