50% sales valuation accuracy
50% sales fee satisfaction
83% lettings valuation accuracy
94% lettings fee satisfaction
Aug 03,2012
Aug 03,2012
6
people found
this helpful
this helpful
Terrible, terrible agency. I lost count of what they did wrong, but they included losing our banker's draft after we had moved in and asking for us to give them the money again, but of course not tell the landlady. Keith gave us a bottle of wine and then asked us not to tell the landlady. They lied about it being cleaned before we arrived, and brought round a prospective couple the day we moved in! Now that we are moving out, they bring people round without our permission and do not even apologise when we ask them why they have done this (as we were in bed at the time). They told the landlady that we had a guarantor when we never did. And today, lovely Keith asked my boyfriend if he had 'a job yet, or if he was still sponging off his girlfriend'? (He didn't have a job when we were starting to apply for the flat) I have never encountered worse customer service, and you will not get a decent letting from this place. They are ridiculous.
What agent could do to change your mind?
Please read above statement. The members of staff could have done their jobs properly, not lost money, not interrupted us out of hours, not lied to our landlady, not mocked my partner, and much much more. They are laughable.Attached Filesnbsp;
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Latest Reviews
21st Mar 2024
reviewed by 'Dushantha'
26th Oct 2022
reviewed by 'Frederic Roger'
1st May 2022
reviewed by 'Ruslan Alerhush'
28th Feb 2022
reviewed by 'Prachi'
Opening Hours
Address
Robertson Smith & Kempson
113 High Street
Acton,London
Greater London
W3 6LY
020 8896 3996
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £353,000 | £510,000 |
| Lettings | 83% | 94% | £340 | £2,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 1 | 28 | 4 | 2 | 0 | 0 | 0 | 0 | 3 |
Areas covered
- W3
- NW10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 24,2024
Oct 24,2024
0
people found
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I highly recommend young, very prospective, professional , positive person as Aadam Bulgin.He is bright example , how all letting agents should work and achieve the main goal-the client to be satisfied with all aspect of service.
Thank you for great help !...
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Mar 21,2024
Mar 21,2024
0
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this helpful
I really appreciate angelina way how she helped to success my requirement
She smiles, knowledgeable she knows how to attract customers.my wife and myself really admirer Angelina.Really happy about u.this agency really lucky to have this kind of girl...
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Jul 12, 2024
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Dear Dushantha, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team ...
Oct 26,2022
Oct 26,2022
1
people found
this helpful
this helpful
I usually don’t write reviews but I have to admit I’ve been very impressed with Angelina King professionalism!
From the first contact on the phone to the tenancy agreement signature everything went very well. Angelina is available (and always calls back when busy), ...
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Sep 24,2022
Sep 24,2022
1
people found
this helpful
this helpful
They do not even deserve 1 star. Terrible schedule organisation and they do not communicate between themselves. Viewings showing up unannounced is a thing for them. Not able to follow simple instructions like turn off the light or lock the door after a viewing. They don’...
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May 01,2022
May 01,2022
0
people found
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Angelina is good professional, very helpful
I came to England not long ago and I don't understand how to properly rent an apartment, but Angelina explained everything to me and instructed me throughout the entire rental process, she gave good advice, very happy and thankful...
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May 20, 2022
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(1)
Dear Ruslan, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team ...
Feb 28,2022
Feb 28,2022
0
people found
this helpful
this helpful
Would very strongly discourage people from using this agent. On Friday(18th) they showed me a property. I placed on the spot offer. I went into their offices and offered agreement in principle and deposit.
On Wednesday (23rd) they told me congratulations the buyer has ...
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Mar 24, 2022
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(1)
Dear Prachi, I am really sorry to read your comments.Thank you for your feedback. I am aware the Office has been in contact with you and I believe this is being dealt with. Kind regards, Ria Burton, Customer Relations Team ...
Sep 24,2021
Sep 24,2021
0
people found
this helpful
this helpful
Excellent service, especially from Carla. Very organised, polite and efficient.
Would definitely use this company again and will be referring my friends/family....
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Mar 22,2021
Mar 22,2021
0
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this helpful
this helpful
Angelina provides superior and friendly service. Thank you for making the process so seamless and finding me my dream home. W Mowgli...
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Mar 14,2021
Mar 14,2021
0
people found
this helpful
this helpful
Angelina is a very positive, competent and helpful professional and it was a real pleasure to deal with her. Her advice was invaluable and although I ended up making an offer on a flat through a different estate agent I really appreciated the help she ...
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Jan 23,2021
Jan 23,2021
0
people found
this helpful
this helpful
Angelina King is a really helpful agent who has recently helped find a decent flat. I would highly recommend her....
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Sep 23, 2023
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(2)
Angelina is a very friendly, kind and great professional. Gave me and my boyfriend very good hints on renting and how to find a perfect flat for us. Highly recommend her if you’re looking for a good professional who’s able to guide you to your perfect place. ...
Sep 25,2020
Sep 25,2020
0
people found
this helpful
this helpful
Jack Dann in the Acton office was absolutely brilliant from start to finish. When we put our flat on the market he kept us updated after every viewing and once we had accepted an offer he did absolutely everything he could to ensure that the ...
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Aug 03,2020
Aug 03,2020
0
people found
this helpful
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As a new landlord with no experience at all, we had such an amazing experience with Priyesh and his hardworking team. Special thanks to Angelina and Blair for all your efforts and professional advice we received at each stage of the journey to renting out ...
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Feb 26,2020
Feb 26,2020
0
people found
this helpful
this helpful
Great service from Rsk team in Acton who were extremely professional when securing a tenant for my property. I was very specific with my requirements and Priyesh adhered to what I was looking for. His experience and professionalism really helped put my mind to ease ...
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Oct 01,2019
Oct 01,2019
0
people found
this helpful
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Appalling service all round. I took over from someone else on a joint tenancy and had to transfer them deposit (which I do not think is right as there is no receipt for my payment and shouldn't be transferring my deposit to an individual rather ...
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Sep 09,2019
Sep 09,2019
0
people found
this helpful
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Really appreciate all of Angelina's efforts, and the rest of the team, at RSK Acton in getting just the right tenants for my flat and being extremely helpful and pleasant to deal with. I shall use them again for sure. SR...
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Sep 04,2019
Sep 04,2019
0
people found
this helpful
this helpful
We recently moved to Acton. RSK agents team were very professional and much more attentive than my previous one. Everything went well and we strongly recommend RSK on Acton....
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Jan 29,2019
Jan 29,2019
0
people found
this helpful
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My current Tenants Contract with another Estate Agent is expiring in a months time & I called Robert Smith & Kempson & I was invited to see them the next day to put my Flat on the Market .Priyesh was an excellent member off Staff with a positive ...
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Comment on agent fees
very good agent's fees off 9% monthly
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Nov 29,2018
Nov 29,2018
0
people found
this helpful
this helpful
I met Blair after speaking to him over the phone. He listened to my requirements and was polite and courteous at all times. We met over the weekend to view the property and he was interested and went out of his way to get as ...
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Comment on agent fees
good
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Dec 03,2017
Dec 03,2017
0
people found
this helpful
this helpful
Mrika was always helpful and has been always available to resolve any arising issues. We are very happy with the service we've been receiving from the agency, particularly from Mrika. Thank you for everything....
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Feb 14, 2018
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(1)
Dear Renata,
Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Asma Customer Relations Manager ...
Nov 22,2017
Nov 22,2017
0
people found
this helpful
this helpful
Priyesh is very helpful, I highly recomend to dral with him in regards of searching of rent properties. He is really professional and guide me and my colleques to the best properities and try to help and advice everybody. He is one of the best ...
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Comment on agent fees
They are fine and resonable.
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Feb 14, 2018
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(1)
Dear Abdullah,
I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Asma Customer Relations Manager ...
Oct 30,2017
Oct 30,2017
0
people found
this helpful
this helpful
Last month, we were looking for a one bedroom apartment with my boyfriend but we first struggled to find a nice flat with a reasonable price. We booked a visit with Comfort Osobu and everything changed! Not only we liked the flat, but Comfort has ...
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Comment on agent fees
In comparison with other agencies, fees are correct and given that the job has been well done, they deserve it!
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Nov 07, 2017
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Dear Alie,
Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Asma Customer Relations Manager ...
Oct 24,2017
Oct 24,2017
0
people found
this helpful
this helpful
Just wanted to thank Pryiesh for all his help in finding a new house and how prompt he was to help with everything since we signed contract to any other need we had.
Not to forget a massive thanks to Mrika for her patience in ...
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Nov 07, 2017
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(1)
Dear Cl¡udio,
We are delighted to read that our Acton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Asma Customer Relations Manager ...
Mar 17,2017
Mar 17,2017
0
people found
this helpful
this helpful
Dear Robert,
BEST AGENT !!!
Thank you so much for your efficient and excellent work.
You have been amazing , 1st flat viewed with you 1 week ago and now it is already mine !
I am extremely happy with your work and will definitely recommend you to everyone !!
...
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Comment on agent fees
Good
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Mar 23, 2017
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(1)
Dear Saoussen,
Thank you for your review regarding your experience with our Acton Office.
I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Asma Customer Relations Manager ...
Aug 19,2016
Aug 19,2016
0
people found
this helpful
this helpful
Absolutely appalling service from these individuals from this estate agent. Having had an offer accepted at asking price, we in good faith progressed with our mortgage application, paying valuations fees as well as solicitor fees. They continued to let other potential buyers view the property ...
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Aug 20, 2016
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(1)
This isn't the agent's fault. They are obliged to do what their client, the seller, wants; and they are obliged by law to put forward any offers.
It's different in Scotland, where accepting an offer is a binding contract; but your problem here is not the agent, it's English law.
I have no experience of this firm, but I do have 10 years in the industry. ...
Feb 16,2016
Feb 16,2016
0
people found
this helpful
this helpful
Altin was a fantastic agent: proactive, communicative and friendly. My partner and I are new to the UK and Altin was very understanding of our situation and explained all the UK procedures clearly. He ensured that the entire process was smooth from enquiry, viewing, applying ...
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Comment on agent fees
The fees were reasonable.
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Feb 17, 2016
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(1)
Hello,
I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Feb 02,2016
Feb 02,2016
0
people found
this helpful
this helpful
Altin is a gem in the estate agent business. Why? Because he cares about the person he is providing his service. It was a total pleasure to deal with RSK, very smooth negotiation, and always keen to sort out our needs. I couldn't recommend Altin ...
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Feb 17, 2016
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Hello,
I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Feb 01,2016
Feb 01,2016
0
people found
this helpful
this helpful
Priyesh was professional and polite from the outset. He listened to our needs and only showed us the relevant properties. Very easy to liaise with and prompt at providing answers that we needed....
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Comment on agent fees
Good
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Feb 17, 2016
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(1)
Hello,
I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Jan 29,2016
Jan 29,2016
0
people found
this helpful
this helpful
He is very kind and polite. He supports me to find a property.
I appreciate his effort and work! I will definitely recommend him if my Japanese friends look for the property....
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Feb 17, 2016
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(1)
Hello,
I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Jan 29,2016
Jan 29,2016
0
people found
this helpful
this helpful
I have use the services of Robertson Smith & Kempson to find a flat for my family. Altin Ismaili was my main contact at the Acton office and he was a joy to work with. Not only he was professional but friendly and funny! He listened ...
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Feb 17, 2016
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Hello,
I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Jan 26,2016
Jan 26,2016
0
people found
this helpful
this helpful
We have been looked after by very friendly staff, and in particulsr by Robert Podgorny and Altin Ismaili. They provided an excallent and very profecional service....
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Comment on agent fees
OK
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Feb 17, 2016
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(1)
Hello,
I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:55 PM 24/09/2021 by Robin Philpot
I am really sorry to hear that you have been unhappy with the service provided by Roberston, Smith & Kempson. I am head of Customer Services here at RSK and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise