Hanwell, London, W7
4.7/5, 16 reviews
94% recommended
80% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“excellent service...”

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May 11,2018
Minithumbup
By: 'Hilary'
May 11,2018
0 people found
this helpful
James, Jonathan and the rest of the Hanwell team provided a friendly and professional service throughout the selling process. I was very glad to have a "real" local agent when things were going slowly.
Comment on agent fees
Reasonable.
Feature review Comments (1) Report abuse Print review
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By: Marilyn
Jun 19, 2018
Dear Hilary,

Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team's hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future.

Kind Regards

Marilyn
Head of Customer Relations

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Latest Reviews

View all Reviews 16
15th Sep 2022
reviewed by 'Aruna'
“This is our first property to rent out. We chose Robertson based on the reviews and it was a good ......”
14th Jun 2022
reviewed by 'DJ'
“We're extremely grateful to Natalie Arendt-Turnbull and the RSK Ealing team for excellent service and advice throughout our letting process....”
14th Jun 2022
reviewed by 'Marlin'
“Very Professional experience with Natalie and Duncan, they have been helped to us finding a nice place in a great ......”
14th Jun 2022
reviewed by 'D'
“Thank you to Andre for his great work and efforts in helping us sell our house, fantastic service! Highly recommended....”
25th Mar 2022
reviewed by 'Domtom'
“Persistant with the sale and helped us get over the line with some challenging circumstances! Would definitely recommend their services!...”
16th Feb 2022
reviewed by 'Cosmina'
“I would definitely recommend Duncan and the company for their services. Very friendly, helpful and always there to do their ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Robertson Smith & Kempson
69 Greenford Avenue
Hanwell,London
Greater London
W7 1LL
020 8566 2339

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 100% £396,000 £800,000
Lettings 100% 99% £1,900 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 3 0 4 0 2 0 3 1
Areas covered
  • W7
  • W13
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
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Estate agents
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Latest Properties

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Acton, W3
Ealing London, W5
Hanwell, W7
Northfields, W13

“This is our first property to rent out. We ch......”

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Sep 15,2022
Minithumbup
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Andrew
By: 'Aruna'
Sep 15,2022
0 people found
this helpful
This is our first property to rent out. We chose Robertson based on the reviews and it was a good decision. They found the right tenant for the property. They treated both parties fairly. They gave us good advise. Special thanks to Andre who managed ...
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“We're extremely grateful to Natalie Arendt-Tu......”

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Jun 14,2022
Minithumbup
By: 'DJ'
Jun 14,2022
0 people found
this helpful
We're extremely grateful to Natalie Arendt-Turnbull and the RSK Ealing team for excellent service and advice throughout our letting process....
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“Very Professional experience with Natalie and......”

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Jun 14,2022
Minithumbup
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Duncan
By: 'Marlin'
Jun 14,2022
0 people found
this helpful
Very Professional experience with Natalie and Duncan, they have been helped to us finding a nice place in a great area to live. We will recommend them with ours friends when they are looking to rent or to buy a property in a future. Thank ...
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“Thank you to Andre for his great work and eff......”

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Jun 14,2022
Minithumbup
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Andrew
By: 'D'
Jun 14,2022
0 people found
this helpful
Thank you to Andre for his great work and efforts in helping us sell our house, fantastic service! Highly recommended....
read full review
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“Persistant and helpful...”

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Mar 25,2022
Minithumbup
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Domnick
By: 'Domtom'
Mar 25,2022
0 people found
this helpful
Persistant with the sale and helped us get over the line with some challenging circumstances! Would definitely recommend their services!...
read full review
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“I would definitely recommend Duncan and the c......”

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Feb 16,2022
Minithumbup
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Duncan
By: 'Cosmina'
Feb 16,2022
0 people found
this helpful
I would definitely recommend Duncan and the company for their services. Very friendly, helpful and always there to do their best to help you. I really appreciated Duncan's help in our search for our new home. Highly recommend, you will be on good hands all ...
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“Property purchase...”

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Dec 15,2021
Minithumbup
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Andrew
By: 'Peter'
Dec 15,2021
0 people found
this helpful
My contact was Mr. Andrew Da Silva and he introduced in details about the property under review. I was impressed with Andrew's professionalism in the business which had made me feel at ease in our interaction. He was not pushing but conveying discreetly....
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“Much appreciate Reeta's professional service.......”

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Dec 04,2021
Minithumbup
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Reeta
By: 'KL'
Dec 04,2021
0 people found
this helpful
Much appreciate Reeta's professional service. She is efficient and sensible, always attending and willing to communicate with us. Reeta has a strong sense of responsibility and follows through closely all along. She has been progressive to further engage other viewings till we identified a right ...
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“Molly Allen and her colleagues, provided an e......”

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Nov 13,2021
Minithumbup
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Molly
By: 'Jaspal'
Nov 13,2021
0 people found
this helpful
Molly Allen and her colleagues, provided an efficient first class service in all aspects of marketing, renting and managing my flat such that I can rent our my property "remotely". So that I can get on with my working and life knowing the my flat ...
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“Pushy and disrespectful...”

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Mar 26,2019
Minithumbdown
By: 'Jack'
Mar 26,2019
2 people found
this helpful
I've just been called back by this agent, who tried to tease information out of me that I twice said I was not happy to share. He then mixed me up with another client. All this after he cancelled a viewing and didn't bother to ...
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“House Sale...”

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Oct 12,2018
Minithumbup
By: 'Trevor'
Oct 12,2018
1 people found
this helpful
I was most impressed with all the staff I came into contact with at the Hanwell branch and in particular Zain and Jonathan. They gave a valuation far in excess of what I or other local Estate Agents thought achievable and hit the ground running ...
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Comment on agent fees
Very reasonable and clearly explained from day one
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“excellent service...”

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May 11,2018
Minithumbup
By: 'Hilary'
May 11,2018
0 people found
this helpful
James, Jonathan and the rest of the Hanwell team provided a friendly and professional service throughout the selling process. I was very glad to have a "real" local agent when things were going slowly....
read full review
Comment on agent fees
Reasonable.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Jun 19, 2018
View all comments (1)
Dear Hilary, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team's hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards Marilyn Head of Customer Relations ...

“As a first time property buyer not knowing what to ......”

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Oct 18,2017
Minithumbup
By: 'Anna'
Oct 18,2017
0 people found
this helpful
As a first time property buyer not knowing what to expect I got lucky going in to the Hanwell branch of RSK. James my saviour helped me though with clear explanations of the process and helped so much with my transition from tenant to owner. ...
read full review
Comment on agent fees
Fees are reasonable I shopped around and was happy with the price I paid here
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“As a first time property buyer not knowing what to ......”

Share on :
Oct 18,2017
Minithumbup
By: 'Anna'
Oct 18,2017
0 people found
this helpful
As a first time property buyer not knowing what to expect I got lucky going in to the Hanwell branch of RSK. James my saviour helped me though with clear explanations of the process and helped so much with my transition from tenant to owner. ...
read full review
Comment on agent fees
Fees are reasonable I shopped around and was happy with the price I paid here
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Asma
Oct 24, 2017
View all comments (1)
Dear Anna, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Customer Relations Manager ...

“We have used RSK Hanwell office to purchase our house ......”

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Jul 30,2017
Minithumbup
By: 'Anna'
Jul 30,2017
0 people found
this helpful
We have used RSK Hanwell office to purchase our house in Hanwell. Please accept our gratitude for all your assistance with the purchase of our house. We have found you extremely helpful, very patient, with a great demeanour, very informative, easy to deal with – and ...
read full review
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Was this helpful? Yes
By: Asma
Jul 31, 2017
View all comments (1)
Dear Anna & Marek, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager ...

“I would like to say that Robertson Smith & Kempson Estate ......”

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Apr 18,2017
Minithumbup
By: 'halina'
Apr 18,2017
0 people found
this helpful
I would like to say that Robertson Smith & Kempson Estate Agents has provided an excellent service to me during the purchase of my flat. They have been reliable and prompt. On making an offer, I had a positive response very quickly, and from that time ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Asma
May 26, 2017
View all comments (1)
Dear Halina, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Customer Relations Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:53 PM 24/09/2021 by Robin Philpot

Awards won by Robertson Smith & Kempson, London W7 1LL



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