Capital Living
Clapham, London, SW4
3.5/5, 53 reviews
62% recommended
0% lettings valuation accuracy
56% lettings fee satisfaction

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“Avoid!...”

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May 10,2018
Minithumbdown
By: 'Sophie'
May 10,2018
8 people found
this helpful
It is clear they do not know what they are doing. They don't know how to manage property. They have a great business concept and idea but such poor execution of it that it defeats any purpose because they do not have happy customers and they do not have customers who stay with them.

Terrible, almost non existent, customer service or professionalism in interactions. They do not believe, nor check, faults reported on the property even in cases of emergency and of concern to safety and security of you, your belongings or the property in general.

I have found it incredibly difficult to deal with them.
Comment on agent fees
Bad - you are paying admin / fees etc. for a non existent service
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Capital Living London Ltd
May 25, 2018
Hi Sophie,

We have seen your feedback above and we're sorry to hear that you have not enjoyed your experience with Capital Living.

We believe that we are a small but strong team of five individuals who acquire a sound amount of knowledge of managing and maintaining properties. We have a great deal of Members who express their content with our service and how much they love being a part of our Capital Living community. Remaining professional and providing the best possible customer service we can is of the utmost importance to us, we also try to maintain a fantastic relationship with our Members throughout the duration of their tenancy rather than only when issues or complaints arise.

Faults and issues that are reported through our Members Reporting Area are regularly checked and all issues are fixed/resolved within a fair and legal time period. We keep Members up to date as to when any maintenance works will be completed.

We have checked our records and remain unsure as to which of our properties you lived in and when you exited your agreement. We do not have any complaints logged from a Member named Sophie which means we cannot rectify the issues you've mentioned above.

We are disappointed that a complaint wasn't logged with us before leaving us a poor review as we feel that if we had been given the chance to rectify the issues above we would have been able to successfully restore your faith in us. We are very open and honest about where we may have gone wrong and how we plan to adapt the way in which we work to constantly improve our business. We have our complaints process displayed on our website as well as issuing this process to all of our Members at the point of reserving one of our rooms.

If you would like to get in touch to discuss the issues you experienced in more detail then please email [email protected]
By: Alex
May 14, 2018
Relieved to read this. I am in a CL house (trying to get out of my contract which unfortunately they make impossible). Everyone in our house is at the end of their tether with how horrific and awful Capital Living are. So glad to see this happens in the other houses too - they make it out like it's just us who are so dissatisfied with them.

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Latest Reviews

View all Reviews 53
3rd Oct 2023
reviewed by 'Fergus'
“Lovely room, exactly what I need! No plans to leave....”
3rd Oct 2023
reviewed by 'Chloe'
“Really good experience living here. Would recommend to anyone looking for a house share...”
2nd Oct 2023
reviewed by 'NJ'
“Lovely room, great experience. Karl has been incredibly helpful.Would definitely recommend....”
29th Nov 2022
reviewed by 'Ollie Trevers'
“An absolutely abysmal company. I used Capital Living for just under a year and throughout my time there the house ......”
27th Oct 2021
reviewed by 'Ki Yo'
“I moved into the property towards the end of summer 2020, everything was going well... until... we were left for 2 weeks ......”
25th Jul 2021
reviewed by 'George'
“Fairly disappointed- Empty house was a complete state when I arrived from previous tenants.- Drains stink out the downstairs ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: Closed
  • Sunday: Closed
Address

Capital Living
Unit 6H Clapham North Arts Centre,26-32 Voltaire Road , London,
Clapham,London
Greater London
SW4 6DH
02080904044

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 56% £650 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 31 16 0 0 0 0 2 4
Areas covered
  • SW6
  • SW1
  • SW18
  • SW15
  • SW4
  • SW2
  • SW17
  • W4
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Really good experience...”

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Oct 03,2023
Minithumbup
By: 'Chloe'
Oct 03,2023
0 people found
this helpful
Really good experience living here. Would recommend to anyone looking for a house share...
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“Lovely room, exactly what I need! No plans to......”

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Oct 03,2023
Minithumbup
By: 'Fergus'
Oct 03,2023
0 people found
this helpful
Lovely room, exactly what I need! No plans to leave....
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“Lovely room, great experience...”

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Oct 02,2023
Minithumbup
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Karl
By: 'NJ'
Oct 02,2023
0 people found
this helpful
Lovely room, great experience. Karl has been incredibly helpful. Would definitely recommend....
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“Absolutely abysmal company. DO NOT USE...”

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Nov 29,2022
Minithumbdown
By: 'Ollie Trevers'
Nov 29,2022
0 people found
this helpful
An absolutely abysmal company. I used Capital Living for just under a year and throughout my time there the house was completely neglected. We had countless problems with appliances not working, including our oven, leaving us with half an oven for almost five months and ...
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“DO NOT RENT FROM CAPITAL LIVING...”

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Oct 27,2021
Minithumbdown
By: 'Ki Yo'
Oct 27,2021
0 people found
this helpful
I moved into the property towards the end of summer 2020, everything was going well... until... we were left for 2 weeks with no hot water & heating when it was 0 degrees outside. The agent were not quick to respond, did not treat the issue as if it ...
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“Fairly disappointed- Empty house was a compl......”

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Jul 25,2021
Minithumbdown
By: 'George'
Jul 25,2021
2 people found
this helpful
Fairly disappointed - Empty house was a complete state when I arrived from previous tenants. - Drains stink out the downstairs rooms and kitchen. - TV in room didn't work, sky has very limited channels - Windows broken, kitchen cupboards broken - Oven, hob, toilet ...
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“Update: Following previous review, Adam got in touch to address ......”

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May 07,2021
Minithumbdown
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Danelle
By: 'Andrew'
May 07,2021
0 people found
this helpful
Update: Following previous review, Adam got in touch to address issues outlined below with deposit. Acknowledged the break down in communications and has assured changes being made internally to rectify in the future, which was appreciated. In general, the rest of my time with CL ...
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“Do not rent from this company...”

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Oct 12,2020
Minithumbdown
By: 'Avril'
Oct 12,2020
4 people found
this helpful
I lived with Capital Living for two and a half years. They are the worst Landlord I have ever had the displeasure of renting from. Their claim to be a 'community' is completely false. In the 2.5 years I rented a room from them there was ...
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“With a last minute decision to move to London......”

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Aug 17,2020
Minithumbup
By: 'Christopher'
Aug 17,2020
0 people found
this helpful
With a last minute decision to move to London, I got in touch with Capital Living, after a positive recommendation that I received from a friend, and they helped me move over the weekend so that I begin my new job on Monday. The house ...
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“Increased price after viewing arranged...”

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Jul 15,2020
Minithumbdown
By: 'Hollie'
Jul 15,2020
2 people found
this helpful
I arranged a viewing with Capital Living then saw on their website they had increased all of their rental prices. They were unwilling to honour the original advertised price so I decided they were not a company I wanted to give my money to each ...
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By: Capital Living
Jul 23, 2020
View all comments (1)
Hi Hollie, Thank you for your time with us, it was lovely to meet you. As discussed, due to the incredibly difficult period surrounding Covid-19, temporary measures were put in place to reduce the rent for certain rooms for a a fixed period. Like any business facing uncertainty, we had been attempting to gradually bring our prices back to their usual margin in order to keep afloat. It was extremely unfortunate timing that the company made this decision the evening before your viewing, wh ...

“Terrible service both at his difficult time and in normal times...”

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May 19,2020
Minithumbdown
By: 'Anonymous'
May 19,2020
0 people found
this helpful
Absolutely shocking service during this difficult time. Capital Living are continuing to bring people into the houses to view rooms - for those viewing the rooms they have never asked their tenants if they have shown symptoms recently so they are putting you at risk ...
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“Tenant for 2 years - unimaginably bad service......”

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Apr 06,2020
Minithumbdown
By: 'Dan'
Apr 06,2020
3 people found
this helpful
Tenant for 2 years - unimaginably bad service, stay away. I wish I had the time to fully detail the constant bad service I (and the other tenants) experienced by Capital Living. I'll list them out as simply as possible - - Mixed up the move-out ...
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“No humanity...”

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Apr 06,2020
Minithumbdown
By: 'Isabella'
Apr 06,2020
3 people found
this helpful
I was very sad that Capital Living were not more supportive of a situation I found myself in recently and showed themselves to be more interested in profit than the physical and mental health of their tenants. I was one of seven living in a ...
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By: Capital Living
May 26, 2020
View all comments (1)
Hi Izzy, I am very sorry to read this review after we have just gone to considerable lengths to find you a replacement for your room and prematurely end your rental agreement. As you know, the Covid-19 pandemic has been significantly difficult for everyone. Despite these unusual circumstances, we have tried to be as accommodating as possible to our members with the options we had available to us. As an independent business who do not own the properties we manage, it was simply not a via ...

“Honestly ones of the worst experiences I've had attempting to ......”

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Dec 21,2019
Minithumbdown
By: 'Andrew'
Dec 21,2019
0 people found
this helpful
Honestly ones of the worst experiences I've had attempting to rent in London, they try to rush you into paying a deposit and signing the contract (or as they call it, your 'membership agreement'), and become uncontactable between taking your holding deposit and signing on ...
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“Definitely Avoid - Terrible Landlords...”

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Jul 27,2018
Minithumbdown
By: 'Rebecca'
Jul 27,2018
10 people found
this helpful
It's a shame that the Capital Living experience is so awful because, in theory, they have a great business idea. Unfortunately their business model is heavily based around cost saving, rather than providing a good customer service. Having to deal with Capital Living for 12 months ...
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“Avoid!...”

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May 10,2018
Minithumbdown
By: 'Sophie'
May 10,2018
8 people found
this helpful
It is clear they do not know what they are doing. They don't know how to manage property. They have a great business concept and idea but such poor execution of it that it defeats any purpose because they do not have happy customers and ...
read full review
Comment on agent fees
Bad - you are paying admin / fees etc. for a non existent service
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Capital Living London Ltd
May 25, 2018
View all comments (2)
Hi Sophie, We have seen your feedback above and we're sorry to hear that you have not enjoyed your experience with Capital Living. We believe that we are a small but strong team of five individuals who acquire a sound amount of knowledge of managing and maintaining properties. We have a great deal of Members who express their content with our service and how much they love being a part of our Capital Living community. Remaining professional and providing the best possible customer servic ...

“Awful experience.I found capital living through Spareroom.com. My ......”

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Nov 23,2016
Minithumbdown
By: 'Rich'
Nov 23,2016
13 people found
this helpful
Awful experience. I found capital living through Spareroom.com. My current tenancy agreement was due to end so, subject to finding a new suitable place, I was happy to move out with immediate effect. I was initially very impressed with the company and, more specifically, ...
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Comment on agent fees
Bad
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By: Jess
Feb 23, 2017
View all comments (1)
Hi Rich, I firstly want to apologise for the way that the New Membership Team made you feel. I have spoken to the members of the team that you were in contact with to gain a wider understanding of what happened back in November. I can wholeheartedly say there was nothing against you personally, you had been through the interview process and viewing with the team and we were ready to welcome you to the community with open arms. With the second viewing you wanted to organise on the day, we ...

“Brilliant team! Listened to my endless questions and created a ......”

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Nov 14,2016
Minithumbup
By: 'Chelsea'
Nov 14,2016
1 people found
this helpful
Brilliant team! Listened to my endless questions and created a plan that suited my difficult needs perfectly! Would recommend to all my friends!...
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“From the efficient and informative website to the professional, welcoming ......”

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Nov 11,2016
Minithumbup
By: 'Laura'
Nov 11,2016
1 people found
this helpful
From the efficient and informative website to the professional, welcoming and proactive staff, Capital Living have made finding a place to live an easy, stress free and exciting process. In addition to the best customer service, their properties are beautiful, well maintained and organised. Thank ...
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“My time in the house was excellent, I am a ......”

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Dec 05,2014
Minithumbup
By: 'Keith'
Dec 05,2014
1 people found
this helpful
My time in the house was excellent, I am a bit disappointed to leave as the house was a perfect fit for me with the great room mates I shared it with, the location and ease of living (all bills inclusive). Thank you and the ...
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“I moved in as a tenant as was very happy ......”

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Dec 01,2014
Minithumbdown
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Richard
By: 'Purple33'
Dec 01,2014
8 people found
this helpful
I moved in as a tenant as was very happy initially at the service that was offered when looking around the Capital Living properties. However, when it came to general maintenance, CL fell down. Jobs were being said were complete when they weren't, and problems ...
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What agent could do to change your mind?
Better customer service organisation on people moving in and out of the property repairs that are actually repairs, not cover ups transparency of costs
Attached Filesnbsp;
Comment on agent fees
For what it is a single room, with a shared bathroom between 4 and a kitchen between 6 it is over priced.
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“I became part of the Capital Community 3 months ago and ......”

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Jul 05,2013
Minithumbup
By: 'Jonathan'
Jul 05,2013
2 people found
this helpful
I became part of the Capital Community 3 months ago and the house is slick with all mod cons, cleaner, fibre optic broadband and tv and recordable Sky in my room- what else do you need? My housemates are all cool and we go out occasionally ...
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“I am so disappointed with capital as they seemed ok ......”

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Jun 19,2013
Minithumbdown
By: 'Maria'
Jun 19,2013
8 people found
this helpful
I am so disappointed with capital as they seemed ok on the viewings but were so rude to us after we moved in and never wanted to send any one out to fix things ¢â‚¬â€œ they kept suggesting it was our fault and we should do ...
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Feature review Comments (2) Report abuse Print review
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By: Amy Goulding - Capital Living Property Management
Sep 12, 2013
View all comments (2)
Hi Maria, In view that we have had no contact from you since my response on the 24th June, we are forced to assume that, because we have no record of ever having you as a tenant, or any contact from you explaining your connection to Capital Living that this review is not genuine. As previously stated, if you wish to get in contact with us to further discuss this matter, and indeed explain your review and who you are, it would be greatly appreciated. ...

“I am so impressed with Capital Living and the members ......”

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Jun 17,2013
Minithumbup
By: 'Gemma'
Jun 17,2013
4 people found
this helpful
I am so impressed with Capital Living and the members of their team. Having stayed in multiple houses over a number of years, their properties are a great reflection on their company; well managed, clean and well stocked. A LOT nicer than other properties I ...
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“When I first searched for a house share in London ......”

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Apr 18,2013
Minithumbup
By: 'CanadianinLondon'
Apr 18,2013
3 people found
this helpful
When I first searched for a house share in London online, I stumbled across Capital Living online, and was skeptical that the rooms truly were all inclusive, and that they were as modern, clean, and as nice as they were pictured online. I can sincerely ...
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“I lived in a CL property for 14 months whilst in ......”

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Apr 16,2013
Minithumbup
By: 'Claire'
Apr 16,2013
1 people found
this helpful
I lived in a CL property for 14 months whilst in London. They took care of everything, which a looked me to focus on my job and enjoying London life. They match the houses very well with people who will enjoy spending time with each other. ...
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“My fiancƒÂ© and I stayed at 68 Ringmer Avenue in early ......”

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Mar 21,2013
Minithumbup
By: 'James'
Mar 21,2013
1 people found
this helpful
My fiancƒÂ© and I stayed at 68 Ringmer Avenue in early December 2012. We stayed in the attic bedroom, Suite 1, which was very comfortable and warm. The bathroom was clean with good finishes throughout. We were warmly greeted by our host, Amy, who looked after us throughout ...
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“I have now lived in two Capital Living properties and ......”

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Feb 19,2013
Minithumbup
By: 'thecoder'
Feb 19,2013
1 people found
this helpful
I have now lived in two Capital Living properties and both times my stay has been delightfull. The house is furnished to a high standard and all the tedious aspects of a regular house share are taken care of. I would highly recommend to anyone ...
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“After looking around a lot of properties I came across ......”

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Nov 28,2012
Minithumbup
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Richard
By: 'Barryc1'
Nov 28,2012
1 people found
this helpful
After looking around a lot of properties I came across Capital Living. I had never head of this concept before and I was not sure about living with people that I didn't know. I met with Richard; the lettings manager. He took me to see ...
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“The landlord for the Fulham property I looked at was ......”

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Oct 27,2012
Minithumbdown
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Richard
By: 'd692t8'
Oct 27,2012
8 people found
this helpful
The landlord for the Fulham property I looked at was also Richard White, I wonder maybe if he is showing the same room to a number of people?! To begin with he was very charming and seemed clued up on the financials. I was told ...
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By: Adam Goff
Nov 15, 2012
View all comments (1)
Dear d692tb, Thank you for your comment and feedback. Our room reservation fee policy (non refundable) is clearly displayed on our website: http://www.capitalliving.co.uk/about-us It is also normal for any tenant to pay a deposit and a month in advance before taking occupancy. Why are then confused about this? We do also provide a free a welcome meal once you move in, this is clearly displayed on all our adverts and is meant to help you gel with your new housemates. This is not for ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Capital Living complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficently as possible:


1. Raise it verbally with the member of staff you are in communication with.


Concern still not resolved?


2. Write to the Managing Director of Capital Living at the office address.


Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.


A formal written outcome of the investigation will be sent to you within 15 working days.
Last updated at 1:00 AM 01/01/1970 by

Awards won by Capital Living, London SW4 6DH



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