0% sales valuation accuracy
0% sales fee satisfaction
56% lettings valuation accuracy
55% lettings fee satisfaction
May 09,2018
May 09,2018
3
people found
this helpful
this helpful
One star feels too generous! Me and my girlfriend who is pregnant, has a young son and lives in hartlepool viewed a property advertised by fenix property as she wanted to relocate so we could be together as a family. As we liked the house so much we paid £240 to secure the property and have it taken off the market and start our application. We were told we would receive a text the next day confirming the payment, this didn't happen. My girlfriend then noticed that the property had not in fact been taken off the property on one website which told us that fenix could have potentially still been taking viewings and other peoples money. It took 3 weeks to recieve any word of us being accepted or not as tenants as the landlord worked at sea. When I rang to simply find out what was happening I was told someone would ring me back as the agent was on another call. An hour later I had to ring back. My girlfriend e-mailed someone at fenix, a woman and on reply got my name wrong. Totally useless, and unprofessional!! When we did get word that we hadnt got the house as i had outstanding rent arrears my girlfriend asked if the landlord would reconsider if we cleared the rent arrears. We were told no the landlord wont change his mind. Not even asking him. Do yourself a favour and go somewhere else. I wouldn't have got involved with fenix property had I known what I know now. They are not to be trusted. That's putting it nicely!!!
Comment on agent fees
Disgusting for the lack of work done!
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Latest Reviews
25th Feb 2022
reviewed by 'Raji'
24th Nov 2020
reviewed by 'Jada'
9th May 2018
reviewed by 'Disappointed'
18th Jan 2018
reviewed by 'M3rcfall'
8th Mar 2017
reviewed by 'Kim'
Opening Hours
Address
Fenix Property
Suite 4,
Vermont House,
Concord,Washington
Tyne & Wear
NE37 2SQ.
0191 381 0112
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 56% | 55% | £425 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 2 | 3 | 4 | 0 | 0 | 0 | 0 | 0 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Feb 25,2022
Feb 25,2022
0
people found
this helpful
this helpful
They did a great job in finding me a flat. The person who showed me round was very knowledgeable and everyone was extremely kind and helpful. They helped me at every stage of the process....
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Nov 24,2020
Nov 24,2020
2
people found
this helpful
this helpful
Waste of time company. Leaving all your details, and the property types, locations, and prices will get you nowhere.
They send you all types properties regularly, none of which match your budget, nor the given criteria. If one on the list catches your fancy, and ...
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May 09,2018
May 09,2018
3
people found
this helpful
this helpful
One star feels too generous! Me and my girlfriend who is pregnant, has a young son and lives in hartlepool viewed a property advertised by fenix property as she wanted to relocate so we could be together as a family. As we liked the house ...
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Comment on agent fees
Disgusting for the lack of work done!
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May 10, 2018
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(1)
Hi Disapointed customer,
As we welcome all reviews, it is highly important to us that all facts are stated.
When you reserved the property and paid your holding fee, a receipt was issued for the money you paid there and then, a receipt that you both signed, therefore meaning no further communication is needed to clarify the payment you made. The communication you were told to expect the following day was that of the application forms via email which did happen. At this stage the property w ...
Jan 18,2018
Jan 18,2018
2
people found
this helpful
this helpful
This company got my letting ad from gumtree saying they had someone who was wanting to be in that area and the house suited there needs exactly.
They wanted to be moved in by 2nd Jan which was a bit tight as I was away ...
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Comment on agent fees
No comment
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Mar 08,2017
Mar 08,2017
0
people found
this helpful
this helpful
I Would highly recommend, this was my first time renting and Fenix were a great help throughout the whole process, Megan helped me find a property and Ian helped me through the referencing process....
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Comment on agent fees
normal
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Aug 16,2016
Aug 16,2016
3
people found
this helpful
this helpful
Horrific customer service, outrages charges for literally doing nothing. No certainty you will get what you were promised - absolutely scandalous practices. I will never use again cause I apprecaite good night sleep not worrying about when and for how much Fenix Prperty will screw ...
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What agent could do to change your mind?
highest in the areaAttached Filesnbsp;
Comment on agent fees
highest in the area
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Aug 16, 2016
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(1)
Hi 'Jeff',
In response to your review, I would like to take the opportunity to invite you to write a formal complaint to us at our address below, as we have not heard from you previously.
We are happy to discuss any grievance you may have in the hope to rectify it immediately, however until we know who you actually are this is an impossible task at present.
We regularly check the local market with regards to any agency fees we charge here at Fenix, and are happy in the knowledge that ...
Feb 08,2016
Feb 08,2016
0
people found
this helpful
this helpful
Great service from start to finish. Efficient and reliable service. Found us a fantastic tenant in quick timescales. Would definitely use again and personally recommend....
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Comment on agent fees
Very reasonable
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Jan 07,2016
Jan 07,2016
0
people found
this helpful
this helpful
I am a Landlord and have property to rent in the Sunderland and Stockton area and I have been dealing with both Steve and Allison and they are very professional in their attitude, honest and reliable and have always rented out my property to very ...
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Dec 21,2015
Dec 21,2015
0
people found
this helpful
this helpful
Very professional, always polite and obliging. Would strongly recommend on service and price. Found me a tenant in a very short time....
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Dec 17,2015
Dec 17,2015
0
people found
this helpful
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I have used Fenix property for numerous years since they first started at the base in Sunderland. Steve does the viewings and is very good with prospective tenants and is able to communicate on any level finding out exactly what they want. Alison is the ...
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Comment on agent fees
Fees are industry standard
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Dec 17,2015
Dec 17,2015
0
people found
this helpful
this helpful
I have my own property business (IMDJ Property Management) and manage a number of my own properties in the Sunderland South area and have done for over 10 years. I used to advertise through the local press looking for potential tenants. It was hard work and ...
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Comment on agent fees
Values for money, time is money and Fenix is worth every penny.
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Dec 16,2015
Dec 16,2015
0
people found
this helpful
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From start to finish my experience with Fenix property was excellent they had to rush everything for me and they did so. They were professional and efficient whilst also being extremely friendly and helpful. There whole process was very easy to follow and they are ...
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Dec 09,2015
Dec 09,2015
1
people found
this helpful
this helpful
both Steve and Allison were very professional , at the same time treated me in good friendly manner, they found me a great tenant in no time at all and delt with all my queries , I would highly recommend there services...
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Comment on agent fees
very fair
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Nov 17,2015
Nov 17,2015
0
people found
this helpful
this helpful
I have used Fenix Property for a lot of years now and always found them to be reliable and trustworthy. They have always found me tenants for my property's. Because im the landlord i have the final say who goes into my property if they ...
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Nov 17, 2015
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(1)
Dear James,
Thank you very much for your kind words. We are always happy to help.
Kind Regards
Fenix Property ...
Nov 14,2015
Nov 14,2015
3
people found
this helpful
this helpful
Disappointed customer who ended up losing out on a property because of Fenix property. Luckily researched the company before committing and found that the couple who own it*. You will find this company has previously liquidated four other companies of the same name and started ...
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Dec 03, 2015
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The landlord was more than happy to meet up with us again thank you when we got his contact details.
Also Peter Ross who we have now gone through sat with us and went through everything from credit checks, references, documentation checks and the whole process was done and dusted in 40 minutes.
And please don't threaten me as we found out info about yourselves that made us uncomfortable with your business. Also it is strange our landlord came to find your office and it was nicely hidden away. ...
Nov 10,2015
Nov 10,2015
1
people found
this helpful
this helpful
I was in the process of trying to secure a property. My partner and I had given Fenix the holding fee of £240. We then decided to investigate further after looking at reviews that in all honesty just seemed poor and after some digging we found ...
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What agent could do to change your mind?
Nothing. They are not a secure company to work with and should not be in operation as they have been overdue on their accounts several times and have dissolved and liquidated their business.Attached Filesnbsp;
Comment on agent fees
Fees seemed ok until they started telling us we had to pay the full years rent on a certain date when we offered to do so even though it was an offer on our part to speed up the process.
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Nov 13, 2015
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The initial £1110 should go to Fenix then the landlords cut should reach them.
The other £4500 for rent should have gone to the landlord not through Fenix which is what was going to happen. ...
Nov 06,2015
Nov 06,2015
1
people found
this helpful
this helpful
I have never left reviews and im not likely to in the future, however on this occasion I feel this is a must to ensure no other innocent person has to go through what we, and I can only assume, other people have been through.
...
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What agent could do to change your mind?
nothing at allAttached Filesnbsp;
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Nov 06, 2015
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(1)
Dear Sir/Madam,
In response to your review above, may we once again advise you that once all referencing had been completed and collated the decision was took that referencing had failed, the reasons why this had happened have been explained in full directly to you.
If you wish to take this further may I suggest you contact:
The Property Ombudsman
Milford House,
43-55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Kind Regards
Fenix Property ...
Sep 28,2015
Sep 28,2015
2
people found
this helpful
this helpful
When my tenant left the property on 1 June, she told Fenix Property that she had said that myself, (the landlord) could keep the bond as the house was in a state. For almost 4 months now, Amanda has continually told me that she is unable to ...
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What agent could do to change your mind?
Never paid anything backAttached Filesnbsp;
Comment on agent fees
Never paid anything back
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Oct 05, 2015
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Dear Amanda,
Please don't try and make your shambles" of an organisation out to be whiter than white. I have a recorded voicemail by Keri McFudden, the owner of your company" threatening me, that if I take things any further she will report me to the environmental health over the state of the property that I was renting through you and not to mess with her or Steve ! A nice organisation to do business with!
For your information I am an accredited landlord through that local council and a ...
May 27,2015
May 27,2015
2
people found
this helpful
this helpful
We set up a viewing of a property with Fenix. The day of our viewing, another estate agent informed us that the flat they were going to show us had already been recently let, and that Fenix were planning to show us another flat instead (...
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May 27, 2015
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Dear Jon,
When a Landlord puts a property on the market they give us an address, and this is what we advise our customers for their viewing, until we hear from the Landlord that the property is no longer available we will keep marketing it and arranging the viewings.
Occasionally a Landlord owns numerous properties in the same building, and calls us regularly to advise us of an update as to what is available and also what has now been let. This can change so quickly upto the time we are sta ...
Apr 30,2015
Apr 30,2015
1
people found
this helpful
this helpful
We placed a holding fee on a property that was offered by fenix, they seemed very eager to get this from us constantly ringing whilst we were at work stating ' you will loose the property if you do not pay today' which we did. ...
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May 01, 2015
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6 months rent was offered! Why don't you check your recorded calls? And why did your agent repeatedly mention myself being pregnant? And no thankyou I do not wish to be scammed again we shall deal with a reliable company next time. I hope people see these reviews before dealing with your 'company' ...
Jan 09,2015
Jan 09,2015
0
people found
this helpful
this helpful
I recently let my property in Washington with Fenix Property and I was very pleased with the service I received!
The staff were polite, professional and helped every way they could!
They helped me with every step of the process from putting my property live ...
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Aug 28,2014
Aug 28,2014
3
people found
this helpful
this helpful
very unprofessional, asks for informating in drips and draps, land lord has pulled out and now refusing to refund holidung fee...
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What agent could do to change your mind?
absoluty nothingAttached Filesnbsp;
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Jan 29,2014
Jan 29,2014
5
people found
this helpful
this helpful
The worst letting experience I have ever had from a letting agency. Both unprofessional and disorganised.
Firstly they refused to give us a second viewing for a property we were interested in, even though our initial viewing had occured in the dark due to the ...
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Feb 09, 2014
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Hi can i ask how much your agent fee was please i am going to view a house with them tomorrow but was very suprised and put off by the price of the agent fee. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
As we welcome all reviews, it is highly important to us that all facts are stated.
When you reserved the property and paid your holding fee, a receipt was issued for the money you paid there and then, a receipt that you both signed, therefore meaning no further communication is needed to clarify the payment you made. The communication you were told to expect the following day was that of the application forms via email which did happen. At this stage the property was taken off the market for you and no other viewings happened as you had reserved it. The advertising of the property on various websites still continues until such date you move into the property - however any enquiries we have are told that the property has been reserved and off the market, as we are not permitted to carry out any further viewings when a holding fee has been placed.
As all calls we make, along with the many received from yourself and your partner numerous times a day are noted on our database, i can clearly see where we have spoke to you both many times to discuss the referencing. I can also see where it was advised to you we were waiting to hear back from the landlord who works out at sea and has difficulty communicating with us, therefore we were unable to give you the answer you wanted immediatly because of the situation outside of our control.
When we did speak with the landlord, he decided because of the reference received from your current landlord he did not want to proceed with yourselves as his tenants - We pride ourselves to help tenants at every stage of their application and go out of our way to take it upon ourselves to discuss all possibilites with landlords before advising you that you have failed referencing - this is part of our job. Therefore when you asked if you cleared the arrears would he reconsider we advised you no, as this had already been discussed.
As you are aware there were also other numerous personal issues he could have failed you on that you failed to declare prior to paying your holding fee.
I hope this clarifys any issues you may have, and wish you well in your search to find a new home.
Kind Regards
Fenix Property