0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 02,2012
Aug 02,2012
2
people found
this helpful
this helpful
City Life are the type of letting agents that give the industry a bad name - dishonest and incompetent. It is now two months after the end of our tenancy, and not one penny of the deposit has been returned, following hours on the phone to them, in clear breach of the conditions of the Tenancy Deposit Scheme. They refuse to return calls, blatantly claim that members of staff are out when they are in fact waving at their colleague to fob you off (they use caller ID to try to avoid you, I actually caught them out at this by calling back immediately on a different number, to be answered by the person who had been 'out' 30 seconds earlier). Avoid if at all possible.
What agent could do to change your mind?
They could and should have returned the deposit promptly, rather than holding on to it (all of it, not just the small percentage that was in dispute) for months. They are dishonest, incompetent and plain rude - the worst company it has been my misfortune to deal with for many years. Alex and Rasheed are particularly obnoxious.Attached Filesnbsp;
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Latest Reviews
8th Jul 2014
reviewed by 'M'
14th Nov 2013
reviewed by 'customer9432'
15th Aug 2013
reviewed by 'Frustrated'
15th Jun 2013
reviewed by 'Rhian'
2nd Aug 2012
reviewed by 'Tom'
Opening Hours
Address
City Life Residential
24 Islington Row, Middleway
Birmingham
West Midlands
B15 1LD
0121 456 3334
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 08,2014
Jul 08,2014
3
people found
this helpful
this helpful
If you ever want your deposit back after renting, DO NOT use this agent. They are rude, have no manners, they lie about staff being unavailable and are just awful in customer service. I have been trying get my deposit back for two months and ...
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What agent could do to change your mind?
Given my deposit back when requested.Attached Filesnbsp;
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Nov 14,2013
Nov 14,2013
0
people found
this helpful
this helpful
I can only speak for my own experience but they were great for me- a very personal experience. I did witness some of the 'dark side' mentioned in other reviews here towards other customers, but yer man is a good guy- just don't mess him ...
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Aug 15,2013
Aug 15,2013
2
people found
this helpful
this helpful
I have just finished a tenancy with City Life Group, and cannot emphasise how much I would warn people against renting through them.
Upon claiming my deposit back, I received demands to prove that utility bills had been paid. I disputed this as the agent ...
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Jun 15,2013
Jun 15,2013
1
people found
this helpful
this helpful
My son took out a years let with this company ,the apartment was lovely and he had no problem with agency until he came to the end of his contract and gave notice to quit . The deposit that he payed has still not been given ...
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What agent could do to change your mind?
He should have communicated with use and not hidden behind his desk !!!!!!!Attached Filesnbsp;
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Yes
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Aug 02,2012
Aug 02,2012
2
people found
this helpful
this helpful
City Life are the type of letting agents that give the industry a bad name - dishonest and incompetent. It is now two months after the end of our tenancy, and not one penny of the deposit has been returned, following hours on the phone ...
read full review
read full review
What agent could do to change your mind?
They could and should have returned the deposit promptly, rather than holding on to it (all of it, not just the small percentage that was in dispute) for months. They are dishonest, incompetent and plain rude - the worst company it has been my misfortune to deal with for many years. Alex and Rasheed are particularly obnoxious.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
