100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
55% lettings fee satisfaction
May 05,2018
May 05,2018
3
people found
this helpful
this helpful
From start to finish it was a cowboy job. I spoke to the flatmates to organise viewings and only after I'd given my word to move in did I even know a letting agency was involved. Then after sending my security deposit they failed to send me a full tenancy agreement for months and after a lot of chasing. I'd asked about a minimum term and was told there was none - then there was one in the contract. Very difficult to get hold of and don't share work, so if your one contact isn't in it's a 'computer says no' attitude towards helping, even on minor issues.
I left the contract early as I was having a bad time all round and bit the bullet on the £240 charge to leave (details of which I only saw once I got my full tenancy agreement) - but then lo and behold they deduct £300 from the deposit. So I'm an extra £60 down and they didn't even tell me what it was for - which after a lot of chasing they told me was a cleaning fee. I'd probably left the room in a cleaner state than I found it and if it was like it was when I moved in I would hazard a guess that no cleaner was actually paid. Another issue was that when I was moving out they almost blocked it due to rental 'areas' over 50p of rent outstanding because of a typo on the standing order. Instead of calling/contacting me they just put me down as under rental areas, incurring me cost and inconvenience with the new letting agency. I've moved around quite a bit and this was easily the worst experience I've ever had. Utterly useless and felt like genuine rip-off merchants. Avoid.
I left the contract early as I was having a bad time all round and bit the bullet on the £240 charge to leave (details of which I only saw once I got my full tenancy agreement) - but then lo and behold they deduct £300 from the deposit. So I'm an extra £60 down and they didn't even tell me what it was for - which after a lot of chasing they told me was a cleaning fee. I'd probably left the room in a cleaner state than I found it and if it was like it was when I moved in I would hazard a guess that no cleaner was actually paid. Another issue was that when I was moving out they almost blocked it due to rental 'areas' over 50p of rent outstanding because of a typo on the standing order. Instead of calling/contacting me they just put me down as under rental areas, incurring me cost and inconvenience with the new letting agency. I've moved around quite a bit and this was easily the worst experience I've ever had. Utterly useless and felt like genuine rip-off merchants. Avoid.
Comment on agent fees
Not justified. They make you do all the legwork, including finding replacement tenants when you move out, and they'll squeeze every penny they can get out of you.
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Latest Reviews
3rd Feb 2022
reviewed by 'Nicki'
11th Aug 2020
reviewed by 'Mathew'
11th Jun 2020
reviewed by 'James'
8th Jul 2019
reviewed by 'Cray'
3rd Jul 2019
reviewed by 'Kat'
22nd Jun 2019
reviewed by 'Rishi'
Opening Hours
Address
Dendrow
37 Southwick Street
London
Greater London
W2 1JQ
0207 402 3668
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £310,000 | £310,000 |
| Lettings | 100% | 55% | £560 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 3 | 7 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 03,2022
Feb 03,2022
1
people found
this helpful
this helpful
Dendrow is the most unprofessional real estate agency I've ever experienced in over 20 years of renting. I was renting a room at one of their properties for three years in London. During this period, they caused the occupants in the house so much stress and ...
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Aug 11,2020
Aug 11,2020
4
people found
this helpful
this helpful
Estate agent from HELL. It was nightmare to try and leave as they kept using the covid situation as an excuse. They basically didn't want us to vacate thenpremise obviously to protect their own interests even when we told them we were moving into our ...
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Jun 24, 2022
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(1)
Mathew,
Thank you for your review. However, I am unable to find you on our system either by name of postcode.
Provided you were in a Dendrow Managed Property, then it would be likely that you wouldn't have had a break clause, and your contract would end on 31/08; Fortunately, Our clients are very accommodating and permit (subject to consent) assignment of the remaining term of your contract to a suitable replacement. did that happen?
I have to ask, did you raise this with the property manage ...
Jun 11,2020
Jun 11,2020
0
people found
this helpful
this helpful
Really Helped me during COVID
Dendrow really helped me during the nightmare that is COVID. I would say that they went above and beyond with my landlord.
Even with all the difficulties, they were amazing at helping me.
I'd go into more detail, but really, ...
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Jul 08,2019
Jul 08,2019
0
people found
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Simon and the team at the Ealing branch where helpful, professional and made it easy in finding a place to let. I would definitely recommend them to anybody that are considering in renting within West London....
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Jul 03,2019
Jul 03,2019
0
people found
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I found This Estate Agents to be head and shoulders above it's competitors. One of the other Estate agents in the local area had really let me down in terms of service provided and I was getting quite down about the prospect of letting or ...
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Jun 22,2019
Jun 22,2019
0
people found
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Great experience as a landlord. found multiple tenants for me over many years around ealing and acton.
Simon and the Ealing team are Great to work with and highly professional.
Rishi - Landlord (Acton, W3)...
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May 22,2019
May 22,2019
0
people found
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Dendrow just let my flat again, last tenant moved out during the term and Simon proposed finding new tenants on pro-rata fee basis, which I thought was very fair. Very efficiently done, lease drawn up quickly, tenant checks done with credit agency, really happy to ...
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Comment on agent fees
Good
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Dec 12,2018
Dec 12,2018
1
people found
this helpful
this helpful
Please note that Dendrow has also sent us legal threats due to the review that has been posted as they are not happy with negative reviews published, which shows their aggressive nature.
Absolutely shocking service. We were promised a move in date of 14th December ...
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Comment on agent fees
Fair
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Dec 10,2018
Dec 10,2018
0
people found
this helpful
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I am a landlord always rented my flat privately this time hadn't managed to get suitable tenants with Gumtree which seems clogged up with ads nowadays. Dendrow offered one of the lowest commissions and I have been impressed with how quickly they got it marketed. ...
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Comment on agent fees
Good
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Nov 07,2018
Nov 07,2018
0
people found
this helpful
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I have rented twice in central London, 2nd time was with Dendrow. Found them to be far better than the first agent i used, the agent was able to answer all my questions, was very open about what i Had to pay, I can say ...
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Comment on agent fees
fair
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Jun 20,2018
Jun 20,2018
0
people found
this helpful
this helpful
During my years here in London I have never been treated this poorly by a letting agent. In the beginning they are friendly and charming, but as soon as you exercise your rights as tenants you will see their true colors. They try to bully ...
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Comment on agent fees
BAD
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May 05,2018
May 05,2018
3
people found
this helpful
this helpful
From start to finish it was a cowboy job. I spoke to the flatmates to organise viewings and only after I'd given my word to move in did I even know a letting agency was involved. Then after sending my security deposit they failed to ...
read full review
read full review
Comment on agent fees
Not justified. They make you do all the legwork, including finding replacement tenants when you move out, and they'll squeeze every penny they can get out of you.
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Mar 17,2018
Mar 17,2018
1
people found
this helpful
this helpful
We really appreciate Dendrow's efforts in helping to secure us a tenant. We alone would not have found tenant's at a good/fair rate for the flat. I don't normally like dealing with estate agents but in this case Amar, Zead and Tiana at Dendrow ...
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Comment on agent fees
Very flexible and go the extra mile to make it work for them and us. A win, win approach which we appreciated.
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Mar 09,2018
Mar 09,2018
2
people found
this helpful
this helpful
Really poor estate agency, treats their customers with contempt and is disingenuous in their dealings with tenants.It's all smiles and niceties until you sign that contract.
They carried out building work on our flat without previously informing us when we signed the contract. They ...
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Comment on agent fees
Pretty high
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Mar 09, 2018
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(1)
Thank you for leaving a review about Dendrow here. we understand that when a landlord decides to carry out work to a property we do our best to ensure that all of the tenants are aware of what is going on. that is to say, provided we manage the property.
However, without further information on your particular case we are really unable to comment on the reasons why re-pointing work was carried out.
re-pointing work can be classed as an emergency if there are issues relating to water ingres ...
Jan 04,2017
Jan 04,2017
4
people found
this helpful
this helpful
AVOID AT ALL COSTS
This agency treats your SECURITY DEPOSIT as if its their own money. They are not a member of the property Ombudsman (which means they're not regulated to an adequate level), and they know their letting contracts inside out that they'll squeeze ...
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Comment on agent fees
You should read the fine print of their letting.
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Jan 12, 2018
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(1)
Thank you for your review of Dendrow.
However, we would like to point out that Dendro Ltd have all of the necessary compliance in place in order to run an estate and Letting's business. this includes a redress scheme, which we have been a member of for a number of years, as well as other professional memberships and regulatory bodies so as to ensure legal compliance.
Dendrow do not treat tenant's security deposits as their own money as you quite aptly put it, as we have the highest level ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
