1 Star Review
May 03,2018
By:
'NeverSellingAgain'
May 03,2018
Branch: London, 569 Fulham Road
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SW6
Branch: London, 569 Fulham Road
Sales (as a Vendor)
Postcode: SW6
13
people found
this helpful
I contracted with Dexters Fulham to sell my house. Initially they whole heartedly supported my initial asking price, but within weeks were relentlessly on the phone to reduce the price. By the end of my contract with them they had gone from agreeing £635k was great, to suggesting £400k was what it should sell for. They do not demonstrate honesty or expertise. When I refused to drop the price, they harassed me with phonecalls/meetings and bullied me with figures, at one point bringing me into the office to show me lots of statistics which "proved" I had to drop the price. Even my solicitor was perplexed at how much they were chasing, and how brash/rude they were with him - compared to others.
I have felt bullied by their relentless pushing on the numbers, and harassed by the sheer quantity of phone calls and emails, some to the point of rudeness. I feel that the office culture prides itself and measures itself on quantity of phone calls, without considering quality or relevance. I feel they value quick sale at whatever cost to the clients - without a moment's concern. I feel that that their culture encourages them to tell you whatever it takes to achieve a sale, whether logical or not - including what amounts to hearsay and speculation ("this person who doesn't like your place, and isn't interested in offering feels you are £100k too high"). I feel that my home has been intruded upon, I feel that they have no respect for their clients' financial situation (whether selling or buying). I feel that they are irresponsible. I do not trust them.
Comment on agent fees
High.
13
people found
this helpful
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We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from your review, if you could contact me at the following email address with the details I would appreciate it.
Yours Sincerely
Marilyn
Head of Customer Relations
[email protected]