83% sales valuation accuracy
81% sales fee satisfaction
91% lettings valuation accuracy
88% lettings fee satisfaction
May 02,2018
May 02,2018
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Diana has gone out of her way to make sure we were satisfied with the place presenting us to the landlord as well. She not only handed over the keys but also helped setup our utility bills after moving in.
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Good
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Latest Reviews
18th May 2021
reviewed by 'Joyce'
5th Mar 2021
reviewed by 'Duncan cooke'
11th Oct 2019
reviewed by 'Miss'
29th Aug 2019
reviewed by 'Susie'
21st Aug 2019
reviewed by 'Helen'
Opening Hours
Address
Connells
6 The Parade, High Street
Watford
Hertfordshire
WD17 1AA
01923 230403
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 81% | £130,000 | £875,000 |
| Lettings | 91% | 88% | £800 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 1 | 17 | 1 | 37 | 5 | 7 | 1 | 1 | 1 |
Areas covered
- WD17
- WD18
- WD19
- WD24
- WD25
- WD3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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May 18,2021
May 18,2021
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Connels was helpful when I was looking for a property. They responded quickly to my inquiries and was able to view the apartment. Ashley was helpful and helped to sort out all my queries during our move....
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Mar 05,2021
Mar 05,2021
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Our house sale went perfectly and we found Kyara to be exceptionally proficient courteous and knowledgeable. All issues were resolved quickly and we were always kept up to date with what was happening. Kyara was a pleasure to work with and we wouldn't hesitate in ...
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Oct 11,2019
Oct 11,2019
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Aimee and the rest of the team at Connells were absolutely fantastic and super supportive with me during my purchase! My last minute requests were endless but the team were there to help at all times. Thank You!...
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Sep 03,2019
Sep 03,2019
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Selling property is never stress-free, and my particular sale was not straight forward. Having said this, I can't discredit Scott Hillsdon and Jamie Clifford for their support getting the sale to the finish line and putting up with my constant calls and nagging!...
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Aug 29,2019
Aug 29,2019
2
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Aimee was amazing; we had a real problem with Shoosmiths Solicitors who at one time insisted we sign paperwork accepting there was no parking with our flat...which we knew there was. Aimee (and Scott) helped us challenge them, agreeing with our findings and negotiating ...
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Aug 21,2019
Aug 21,2019
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My experience with connells has been very disappointing. At first the communication was on time but after the tenants moved in the communication stopped, constant turn over of staff.
I wouldn't trust the manager Rubel Rouef with your property. He lied to my face (and ...
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Jul 20,2019
Jul 20,2019
1
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Came to Connells after the sale of our flat fell through with another estate agent. The market was not great but they got viewings in and a new buyer was found fairly quickly. Throughout the sale process, Scott and Aimee were excellent at chasing things ...
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Jul 18,2019
Jul 18,2019
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The 4 star review reflects my experience with the Connells Watford Parade branch, who worked hard to find us a good quality tenant. The lettings side of this business appears to work well. However, as a landlord of 2 years, I have to say that we have ...
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Jul 18,2019
Jul 18,2019
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Getting better
They have been managing my property in Watford for about 2 years now.
The communication at the start was great, quick to respond and sort things out but as the tenants moved in, the speed of reply to myself or my tenant slowed down ...
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Jul 06,2019
Jul 06,2019
1
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Thank you Mr. Adam Leeming ( Mortgage Broker) for all your help and hardwork for the purchase of our property. The service all throughout that you have provided was exemplary. We really appreciate your kind advice and guidance in making informed choices. It was a great ...
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May 06,2019
May 06,2019
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Connells assisted with the probate sale of my late father's house and a separate garage. They quickly identified buyers for both properties and kept me fully informed at all stages. Importantly, they were readily available whenever I needed to discuss progress with them....
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Comment on agent fees
Standard for the service provided.
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Apr 21,2019
Apr 21,2019
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Without a doubt I will be calling Connells again when I wish to buy and sell. Scott, Bee, Aimee, Zoe are a delight to work with and couldn't be more helpful. They have your best interest at heart and even if you have any issues ...
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Comment on agent fees
More than most agents around- but the only agent that can sell
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Apr 18,2019
Apr 18,2019
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Buying a second property is already difficult but having bad solicitors makes it worse. However, Aimee was absolutely amazing and so patient with us. She would update us on a daily basis and especially towards the end when our solicitors were being so difficult she ...
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Apr 09,2019
Apr 09,2019
1
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We came to the market at the end of last year which to be totally honest was a bad start with the staff that was there at the time we was looking at changing agent all together.
Thankfully at the end of December they had ...
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Fee’s are higher than most agents but was worth the cost I paid due to fantastic service.
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Apr 07,2019
Apr 07,2019
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Aimee Pidgeley â formerly of Connells Harpenden, Now at Connells Watford
Having lived in my home for 52 years this was my first sale and first purchase â pretty scary stuff !
When I say I couldn't have done it without Aimee â this is not an exaggeration â it's fact
...
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Apr 03,2019
Apr 03,2019
3
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The MOST PATHETIC experience I have ever had working with this company. They will quote a higher price than actual price of your property to get higher commission value . They will trick you in putting a fixed price section in the contract (saying it will ...
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Comment on agent fees
Worst, they will lie tpo you to get their contract signed to higher Asking price saying its just a representative they need to put on contract and then after the sale would force you to pay the higher fees even though they would sell it for less.
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Apr 02,2019
Apr 02,2019
1
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Very poor service, lied to from the beginning. Staff turned down offers without consulting me. Still waiting for a refund of marketing payment which I was advised would be transferred upon sale. Do not use!...
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Very expensive, I only used agents as they promised they had cash buyers waiting. Marketing fee is a con.
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Mar 07,2019
Mar 07,2019
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To be honest the initial visit and preparation of the sale of the house was excellent! When we received an offer and then second offer we was advised to take as the buyer was looking at other properties. And then silence we had to continually ...
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Comment on agent fees
Agent fees were average - pretty much in the middle of the road
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Jan 09,2019
Jan 09,2019
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A very good company, you have done the job and sold my house! Lol!
And if I sold again, I would definitely use connells again....
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Very good
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Dec 16,2018
Dec 16,2018
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Lauren went above and beyond, making my transition from the US to London a positive experience.
She was always available to answer my questions. And she helped me out with things I wouldn't know, having just moved to the UK.
I would recommend Lauren without ...
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I was taken off guard by the agent's fees. I thought the person hiring the agent to find renters for their property would pay for their services. So getting a £400+ fee shocked me.
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Dec 02,2018
Dec 02,2018
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Very supportive and helpful. Since I viewed the property till I got my tenancy contract in hand, I had a positive experience....
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Comment on agent fees
Little high agent fees... Compared to other agency
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Nov 30,2018
Nov 30,2018
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Lauren is a fantastic agent. The two properties that I viewed with her were explained very well, and her polite and courteous manner made for a positive viewing experience.
She responded quickly to emails and provided great detail to any queries I had. Highly recommended ...
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Oct 26,2018
Oct 26,2018
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Since appointing Connells, we received three offers for the flat. By keeping an open line of communication, we were able to sell a flat to the most suitable buyer. Not living locally meant that we had to place trust in their knowledge and to deal ...
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Comment on agent fees
I feel that the fees were in line with the market for high street agents
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Oct 24,2018
Oct 24,2018
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I was looking with my partner to rent a property, and came across Connells! I was greeted by Lauren as well as Roo, both of which were extremely friendly and so useful!
Now I know this 'is their job' however they had such fantastic patience ...
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Comment on agent fees
The fees were minimal, and I would 100% be willing to pay those again especially with what service I received.
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Jul 29,2018
Jul 29,2018
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We have just bought our first property and dealt with Scott through Connells. Being first-time buyers we had a lot to learn about buying property and Scott made the process as easy and as stress-free as possible. Thank you Scott, we are now happy in ...
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Jul 19,2018
Jul 19,2018
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Had a great experience selling my house through Connells. During the time of showing my house everyone kept me in the loop and regularly updated me. Luke was always on the phone which was fabulous. During the sale Scott was extremely positive, stayed in contact ...
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Comment on agent fees
Higher than other agents locally.
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Jul 18,2018
Jul 18,2018
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Our offer was accepted on a place then it was all down hill from there. We largely dealt with Scott who wanted to get the sale through no matter what. He told the vendors that I had agreed to let them stay after completion. That ...
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Na
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Jul 18, 2018
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(1)
Sorry to hear that you had a bad experience with Connells Watford, We have had many satisfied customers past and present so it is disappointing to hear this. I am aware of this case and have spoken to both legal representatives. If you would like to email me on [email protected] so I can look into your complaint for you. The board collection has been escalated and will be picked up soon. I wish you all the best in your new home. ...
Jun 26,2018
Jun 26,2018
0
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After having a disastrous start to our house-selling process with another agent (a local independent), we decided to go with Connells after seeing positive reviews and also seeing loads of other properties around the area with their Sold boards outside - always a good indication.
...
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Comment on agent fees
The fees were average for the area and given the amount of work Connells put in, I'd say they were very fair.
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Jun 19,2018
Jun 19,2018
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Very efficient, friendly and professional service from start to finish. House sold within one week and we was kept updated at every step of the way throughout the process. Would definitely recommend Connells....
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Comment on agent fees
Negiotiated a very fair %fee
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May 15,2018
May 15,2018
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Sandra helped in viewing the house with my family even though very bad weather and assisted us with details , it helped me a lot as i am new to this country....
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good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are a member by the Property Ombudsman and have an internal complaints procedure.
Last updated at 11:01 AM 27/07/2017 by Tony Wood
Best Letting Agent in WD17 
