100% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
45% lettings fee satisfaction
Apr 30,2018
Apr 30,2018
13
people found
this helpful
this helpful
We moved into our flat on 30th September. When we arrived the property was filthy - faeces marks in the toilet, dust everywhere. The property was also advertised as unfurnished but the previous tenants had left a load of furniture which Dexters had not removed. It took 10 days of us complaining for this to be resolved. A few days after that we reported water coming up from the drain in the shower. Our concerns were ignored and then a week later sewage, from all the flats in the building, started coming up from the shower drain into our shower. This happened on two occasions as the drain outside had become blocked, and the entire outside area was swimming in sewage - it turns out that the landlord had converted all the upstairs flats into bedsits and the extent of the sinks, toilets and washing machines were too much for the previous draining systems.
On both occasions we had to vacate the property for several days. Shortly after this, leaks started in both the kitchen and the rear bedroom. The leak in the kitchen was coming out of the fire alarm (which was connected to the mains!) and the one in the rear bedroom was trickling down the wall into the plug sockets. The plug sockets would then make crackling noises. The leak in the kitchen on one occasion caused the alarm to sound for several hours overnight when both of us had vacated the property, and the neighbours called the police who broke in to investigate the cause of the alarm.
Dexters and the landlord took FOUR MONTHS to resolve these issues, and only begun to resolve them after we involved the local Council. We asked on 3 occasions to be released from the tenancy and only received the response that Dexters had done their job and so would not release us from the tenancy unless we paid 10% of the tenancy plus VAT for the remainder of the contract. The Lettings Director of the Teddington Office, James Campbell, showed no leniency and even after getting laywers involved, still refused to terminate the tenancy. We have had an absolute nightmare at this property for 7 months and it has affected our work and social lives.
Neither me or my housemate will ever use Dexters again, and have made sure everyone we know is aware of our mistreatment. We also know several other people who have had huge issues with Dexters, including a friend who had no working shower for two months in a property rented through them.
On both occasions we had to vacate the property for several days. Shortly after this, leaks started in both the kitchen and the rear bedroom. The leak in the kitchen was coming out of the fire alarm (which was connected to the mains!) and the one in the rear bedroom was trickling down the wall into the plug sockets. The plug sockets would then make crackling noises. The leak in the kitchen on one occasion caused the alarm to sound for several hours overnight when both of us had vacated the property, and the neighbours called the police who broke in to investigate the cause of the alarm.
Dexters and the landlord took FOUR MONTHS to resolve these issues, and only begun to resolve them after we involved the local Council. We asked on 3 occasions to be released from the tenancy and only received the response that Dexters had done their job and so would not release us from the tenancy unless we paid 10% of the tenancy plus VAT for the remainder of the contract. The Lettings Director of the Teddington Office, James Campbell, showed no leniency and even after getting laywers involved, still refused to terminate the tenancy. We have had an absolute nightmare at this property for 7 months and it has affected our work and social lives.
Neither me or my housemate will ever use Dexters again, and have made sure everyone we know is aware of our mistreatment. We also know several other people who have had huge issues with Dexters, including a friend who had no working shower for two months in a property rented through them.
Comment on agent fees
We should not have had to pay any fees - no inventory was taken when we moved in to the property and Dexters ignored our complaints sometimes for weeks at a time.Attachments
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Latest Reviews
7th Feb 2021
reviewed by 'Viv Grundy'
25th Nov 2020
reviewed by 'Karen'
28th Sep 2020
reviewed by 'Sabino'
28th Jan 2019
reviewed by 'Ashleigh'
12th Sep 2018
reviewed by 'Frustrated'
Opening Hours
Address
Dexters
61 High Street
Teddington
Middlesex
TW11 8HA
020 8288 8288, 020 8288 2900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £729,950 | £995,000 |
| Lettings | 75% | 45% | £995 | £2,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 2 | 4 | 5 | 3 | 0 | 1 | 0 | 3 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 07,2021
Feb 07,2021
0
people found
this helpful
this helpful
Siobhan delivered a highly outstanding service and raised the bar when she accompanied my viewing as a prospective buyer.
Her dedication to professional appearance, communication,organization and engaging personality confirmed that she treats vendors and buyers equally.
Her outstanding qualities have drawn me to trust ...
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Feb 16, 2021
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(1)
Dear Viv, Thank you so much for leaving Siobhan such a fantastic review. I will ensure that this is brought to the attention of the Director for the office. Kind regards, Sarah ...
Dec 14,2020
Dec 14,2020
0
people found
this helpful
this helpful
Dexters Teddington - Calum
I had a great experience with Dexters, dealing with Calum. We were considering buying a property in Teddington and Calum could not have been more helpful. Most importantly, he really listened to our requirements and only sent me properties he knew ...
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Jan 22, 2021
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(1)
Dear Ms Andrews, Thank you for your fantastic review regarding Calum and our Teddington Office. I will ensure they are all made aware of your comments. Kind regards, Sarah Tranter ...
Nov 25,2020
Nov 25,2020
0
people found
this helpful
this helpful
Dealing with Dexters's has been an absolute pleasure from start to end of the of selling our house. Alex who has been a key person in this process has has always displayed such professionalism, patience and most importantly knowledge of the property market. We have ...
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Dec 01, 2020
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(1)
Dear Karen, Thank you for your fantastic feedback and five star review. I will ensure that I pass your comments onto Alex and the team, who I know will be thrilled to read them. Kind regards, Sarah Tranter ...
Sep 28,2020
Sep 28,2020
0
people found
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this helpful
Dexters Sales staff have worked extremely hard and pulled out all the stops to meet out sale price despite the present economic climate....
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Jan 28,2019
Jan 28,2019
9
people found
this helpful
this helpful
We cannot believe the audacity of Dexter's. We have confirmed we would be renewing our tenancy but they still took it upon themselves to damage our fence with a to let sign!!! We aren't ending our tenancy and neither is our landlord nor did they ...
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Sep 12,2018
Sep 12,2018
10
people found
this helpful
this helpful
I have had serious issues with accounting errors and property management. I am being asked to make good Dexters' accounting errors dating back to a changeover in tenants almost three years ago. As an overseas landlord I asked Dexters to handle the repainting of the ...
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Comment on agent fees
The fees are acceptable if the service provided is good. Sadly in my experience the service is appalling.
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May 10,2018
May 10,2018
13
people found
this helpful
this helpful
We have rented our house via Dexters. From the very start things went wrong: they assured us that was a right rent to ask but one!! week after signing the the contract started pressing us into reducing the rent. At the end the rent we ...
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Comment on agent fees
12 emails=£2500
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May 11, 2018
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(1)
Dear Mrs Turnbull,
I am very sorry to read that you have been unhappy regarding your experience with Dexters. I understand that you have now spoken to the Property Management Director, Lee Porter and that she has been dealing with this matter for you.
However, if you have any further queries, please don't hesitate to contact me at [email protected].
Yours Sincerely,
Marilyn
Head of Customer Relations ...
Apr 30,2018
Apr 30,2018
13
people found
this helpful
this helpful
We moved into our flat on 30th September. When we arrived the property was filthy - faeces marks in the toilet, dust everywhere. The property was also advertised as unfurnished but the previous tenants had left a load of furniture which Dexters had not removed. ...
read full review
read full review
Comment on agent fees
We should not have had to pay any fees - no inventory was taken when we moved in to the property and Dexters ignored our complaints sometimes for weeks at a time.Attachments
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May 02, 2018
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(1)
Dear Miss Taylor,
Thank you for taking the time to post your review, however I am really sorry to read your comments regarding your experience with Dexters. I have been in contact with the Head of Property Management, who I understand is currently looking into the matter for you. If I could be of any further assistance to you please don't hesitate to contact me at [email protected].
Yours Sincerely
Marilyn
Head of Customer Relations ...
Mar 19,2018
Mar 19,2018
0
people found
this helpful
this helpful
Samuel is a very articulate, knowledgeable and engaging agent. He took the time to really appreciate and understand our needs for a high end let in this area, and he was on top of his game in discussing property and market trends specific to our ...
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Mar 20, 2018
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(1)
Dear Mike,
I am writing to say thank you for your kind comments about the service you received from our Teddington Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Dec 15,2017
Dec 15,2017
0
people found
this helpful
this helpful
Donna Littman and Ann Sinclair continue to be the go to people in Teddington. Highly efficient, personable, experienced, polite and interested. I have just completed on another property with them having bought and sold many times over the years. In an often difficult and emotional ...
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Comment on agent fees
Entirely fair
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Feb 12, 2018
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(1)
Dear Andy,
I am writing to say thank you for your kind comments about the service you received from our Teddington Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Oct 11,2017
Oct 11,2017
0
people found
this helpful
this helpful
Sheikh is a diligent property manager and responsive to his customer (landlord in this case) requirements. I was impressed with the way he handled the early departure of my property's previous tenants whose behaviour had upset neighbours from time to time. Also at the way ...
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Comment on agent fees
The fees for the proper management are reasonable.
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Oct 17, 2017
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(1)
Dear Sir/Madam,
We are delighted to read that our Teddington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Oct 02,2017
Oct 02,2017
1
people found
this helpful
this helpful
Having been a Tennant for four years with a Property we found through Dexters I have been delighted with the Management of the property by Thamesview. The more recent arrival of Sheik Mohsin into the management team has further enhanced the service I have been ...
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Oct 03, 2017
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(1)
Dear Elvyn,
I am writing to say thank you for your kind comments about the service you received from our Teddington Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Sep 27,2017
Sep 27,2017
1
people found
this helpful
this helpful
We have been tenants with Dexters for 5 years now and can honestly say that the service and attention we have received has been fantastic. Particularly our property manager Sheikh is so courteous, professional and any needs or queries we have had have been dealt with ...
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Comment on agent fees
Good
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Sep 27, 2017
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(1)
Dear Lucy,
We are delighted to read that our Teddington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Aug 24,2017
Aug 24,2017
1
people found
this helpful
this helpful
I am a tenant through the teddington branch and I have received exceptional customer service from Sheikh in property management....
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Comment on agent fees
NA
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Aug 24, 2017
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(1)
Dear Sir/Madam,
Thank you very much for taking the time to leave your five star review.
It is pleasing to read that Sheikh and our Property Management Team have achieved our aim of delivering a five star service.
Kind regards,
Marilyn Head of Customer Relations ...
Jun 22,2017
Jun 22,2017
0
people found
this helpful
this helpful
Having previously had a good experience buying through Dexters
Teddington we decided to sell our property with them. Everyone we interacted with was enthusiastic, professional and very helpful. The after sales service was particularly strong and played a huge part in keeping our chain together ...
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Comment on agent fees
Fees are reasonable.
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Jun 23, 2017
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Dear John & Mandy,
Thank you very much for your great review regarding our Teddington Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Jan 18,2017
Jan 18,2017
32
people found
this helpful
this helpful
Really poor service and very dishonest. Tenancy was not ready on the start date! It hadn't been check by Dexters, they didn't seem to care....
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Comment on agent fees
Bad, as I didn't receive the service that was paid for.
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Oct 12,2016
Oct 12,2016
36
people found
this helpful
this helpful
Disappointing, pathetic, awful, rude and lie.
The Teddington office has given me nothing but stress. When it came to renewal of my tenancy agreement they told me that they hadn't changed any of the clauses just the rent amount (and pressured me to quickly sign ...
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Comment on agent fees
BAD
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Oct 13, 2016
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Teddington Office. I am Head of Customer Relations and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Sep 22,2016
Sep 22,2016
47
people found
this helpful
this helpful
My partner and I had put in an application to lease a small property. The first day were promised a call to confirm that our application had gone through. We were let down and had to call the next day to finally get some sort ...
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Comment on agent fees
Crap
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Oct 05, 2016
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Teddington Office. I am Head of Customer Relations and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
May 27,2013
May 27,2013
1
people found
this helpful
this helpful
Marc did a fantastic job, he has helped us all the way though, he has been always very kind and patient with us, ready to answer our question and help as much as he could. We would like to thank him and all the team ...
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May 08,2013
May 08,2013
2
people found
this helpful
this helpful
I can not thank the efforts of Marc at Dexters Teddington enough, his professionalism, constant communication and efforts to go above and beyond for my family were sincerely appreciated. Sadly we didn't get to continue with this branch as we secured a property in another ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Thank you for taking the time to post your review, however I am really sorry to read your comments regarding your experience with Dexters. I have been in contact with the Head of Property Management, who I understand is currently looking into the matter for you. If I could be of any further assistance to you please don't hesitate to contact me at [email protected].
Yours Sincerely
Marilyn
Head of Customer Relations